HTTPS Proxy Support for file sync

I am trying to connect through a HTTP proxy without auth and it is not working.

My proxy settings are configured at system-wide level by GNOME.

Can you describe where you are having the problem?

After I connect, the applet stays in the mode "working" forever.

The log is:

2009-06-23 17:26:05,393 - ubuntuone.SyncDaemon.Main - INFO - ---- MARK (state: START_CONNECTING; queues: metadata: 0; content: 0; hash: 0) ----
2009-06-23 17:28:05,393 - ubuntuone.SyncDaemon.Main - INFO - ---- MARK (state: START_CONNECTING; queues: metadata: 0; content: 0; hash: 0) ----
2009-06-23 17:30:05,393 - ubuntuone.SyncDaemon.Main - INFO - ---- MARK (state: START_CONNECTING; queues: metadata: 0; content: 0; hash: 0) ----

I have a same problem...
 I am trying to connect through a HTTP proxy with auth, and nothing happens. I configure proxy in global GNOME menu and Synaptic menu. My update is working... but ubuntuone not.

Has anyone reporting this error gone through the process of "Authorizing your Computer" to access Ubuntu One the first time the application started on your computer?

If you're not sure, you can check your key ring:
1. Applications > Passwords and Encryption Keys
2. Select the Passwords tab
3. Toggle the 'Passwords' node in the list
4. You should have and UbuntuOne password in the list.

No, there are only my wireless and proxy key. After clicking on the ubuntu one applet, in application menu, nothing happened, i can't see "Add this Computer" button in the FireFox. On my desktop, this step working, but there is not HTTP Proxy.

Mathias: are you after using a separate (different) proxy server just for U1 uploads/downloads, or does u1sync-daemon just need to use the system-wide configured proxy server (eg. in GNOME).

I can't figure out from the discussion in this bug whether UbuntuOne in fact does use the system-wide (gnome) proxy settings or ignores them and does not support connecting through a proxy at all. Could someone clarify whether this functionality exists and if not, whether it is a planned feature?

Sorry, found the answer in the duplicate bugs. Is there an ETA on proxy support? (This is a crucial feature for many who want to use U1 in a corporate environment.)

As far as I understand, for the moment proxy support is not working.

On Wed, Sep 2, 2009 at 7:53 PM, Eduard Grebe <email address hidden> wrote:

> I can't figure out from the discussion in this bug whether UbuntuOne in
> fact does use the system-wide (gnome) proxy settings or ignores them and
> does not support connecting through a proxy at all. Could someone
> clarify whether this functionality exists and if not, whether it is a
> planned feature?
>
> --
> [Wishlist] Proxy Support
> https://bugs.launchpad.net/bugs/387308
> You received this bug notification because you are a direct subscriber
> of a duplicate bug.
>

--
João Marcelino
Núcleo de Barragens e Obras de Aterro - Departamento de Geotecnia
LNEC
Av. Brasil 101 - 1700-066- LISBOA

Unauthenticated web proxy: Works!
Authenticated web proxy: ignores proxy settings, attempts to access 174.129.193.12 directly :(

I used global proxy settings, with the correct user credentials set for the authenticated proxy.

Installed package: 0.96.0+r231-0ubuntu1~ppa1~jaunty

It's amazing to see such a confusion about proxy supported or not in a ubuntu product !
Why put a system wide proxy option inside the System/Preferences if after that you don't use it in your own tools !
Please don't put any tools of your in Ubuntu standard distro if those tools dont' respect standards
And it should be stated clearly that if you have a proxy settings in a machine YOU SHOULD USE IT .

Currently, it looks like there's no proxy support at all. I've a proxy without authentification and it doesn't work.

Hi there, same thing here Ubuntu One does only connect without any defined proxy. As soon there is a http/https-proxy defined, it doesn't connect anymore, even not with a locally installed privoxy. Verified with 9.10 (Karmic) 32-bit & 64-bit.

Unfortunately its a problem for me too. From my University where I have to use a proxy to go online, i cant use ubuntu one. Is that feature on its way?

Any news regarding this issue? I think, it should not be categorized as "Whishlist" because it was announced as one of the blazing new features of karmic. So it should be fixed very soon, because this is a very bad user exparience especially for corporate users.

I also think this shoul be fixed. I dont know if this is symptom of something else since mor programs have promblems with proxy (such as epiphany messenger). This creates problems also for people who tries to use ubuntu in a university environment. Univeristies anywhere normally only allow internet connections through a proxy server.

One does not work for me even behind non-authorizing proxy. Hangs in "connecting" state. wget works from console, firefox as well, chat programs as well. I definitely think that the One client does not support proxy at all.
Note: it works for me outside of corporate environment not using any proxy.

Still facing this problem:
Can not use ubuntu one in a corporate network behind a proxy.
I can not even connect this machine with my ubuntu one account.

"[errno socket error] [errno 111] connection refused"

[quote]

Still facing this problem:
Can not use ubuntu one in a corporate network behind a proxy.
I can not even connect this machine with my ubuntu one account.

"[errno socket error] [errno 111] connection refused"
[/quote]

me too..... whatsoever works with my corporate proxy (authenticated) nut not U1

This feature is a must for an application like Ubuntu One, no one cant connect at work if its not via a proxy server...Ubuntu one developers should pay more attention to this fea

Yes, this feature is so important, please add it.

I agree, the lack of proxy support is the one thing stopping me from getting a 50GB Account.

Yes, please add such a feature that is mandatory for corporate and educational working environments.

Same here, just started to use 9.10 a bit more frequent for work in the office.

I am kindly asking maintenance coordinator to apply higher priority to this
issue resolution than just "Wishlist" priority. Having proxy connection is
not a wish but a must for serious use. Unless it is an intention not to have
proxy support...

Thanks,
Dusan

2010/3/2 Barni <email address hidden>

> Same here, just started to use 9.10 a bit more frequent for work in the
> office.
>
> --
> [Wishlist] Proxy Support
> https://bugs.launchpad.net/bugs/387308
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: Confirmed
>
> Bug description:
> Ubuntu One should offer an option to set a specific authenticated web
> proxy. It should also allow to set connection timeouts to allow the usage of
> virus scanners connected to the proxy (these may delay up- / download of a
> file until it has been scanned and verified clean).
>
> Possibility to configure a proxy:
> - Enter the proxy by youself
> - use a Proxy Auto Configuration file:
> http://web.archive.org/web/20060424005037/wp.netscape.com/eng/mozilla/2.0/relnotes/demo/proxy-live.html
> - use Web Proxy Autromatic Detection (WPAD):
> http://www.ietf.org/proceedings/99nov/I-D/draft-ietf-wrec-wpad-01.txt
>
> Hint: Transfer of data via SSL connetion sometimes goes unscanned by virus
> scanners.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscribe
>

I have to agree, this should not be under "Wishlist".
As Y. Juet already stated there are many environments where this feature is an absolute necessity.

Lacking proxy support makes this client useless for me on 50% of the locations i am normally (work vs. home etc.). Unless this is not changed I won't change (can't) from Dropbox. I am also interested in paying 10 bucks for 50GB on UbuntuOne. But only with proxy support and probably a basic Windows client.
But I guess this should be just a matter of time.

Elliot,

thank you very much for your attention paying to this.

Best regards,
Dusan

2010/3/3 Elliot Murphy <email address hidden>

> ** Tags removed: desktop+
>
> ** Changed in: ubuntuone-client
> Assignee: (unassigned) => Ubuntu One Foundations+ team
> (ubuntuone-foundations+)
>
> ** Summary changed:
>
> - [Wishlist] Proxy Support
> + HTTPS Proxy Support
>
> ** Summary changed:
>
> - HTTPS Proxy Support
> + HTTPS Proxy Support for file sync
>
> ** Description changed:
>
> - Ubuntu One should offer an option to set a specific authenticated web
> - proxy. It should also allow to set connection timeouts to allow the
> - usage of virus scanners connected to the proxy (these may delay up- /
> - download of a file until it has been scanned and verified clean).
> + Ubuntu One file syncing should work OK when a proxy has been configured
> + in System->Preferences->Network Proxy.
>
> - Possibility to configure a proxy:
> - - Enter the proxy by youself
> - - use a Proxy Auto Configuration file:
> http://web.archive.org/web/20060424005037/wp.netscape.com/eng/mozilla/2.0/relnotes/demo/proxy-live.html
> - - use Web Proxy Autromatic Detection (WPAD):
> http://www.ietf.org/proceedings/99nov/I-D/draft-ietf-wrec-wpad-01.txt
> -
> - Hint: Transfer of data via SSL connetion sometimes goes unscanned by
> - virus scanners.
> + I went ahead and modified the description of this bug to make it match
> + something that I think can be done as a first step. I'd like to get
> + regular proxy support working before trying to tackle authenticated
> + proxies and virus scanners. I've discussed this bug with a couple of
> + developers and we are looking into fixing it, so I'm also going to
> + increase the priority from wishlist.
>
> ** Changed in: ubuntuone-client
> Importance: Wishlist => Medium
>
> ** Description changed:
>
> - Ubuntu One file syncing should work OK when a proxy has been configured
> - in System->Preferences->Network Proxy.
> + Ubuntu One file syncing should be fixed so that it works OK when a proxy
> + has been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get
> regular proxy support working before trying to tackle authenticated
> proxies and virus scanners. I've discussed this bug with a couple of
> developers and we are looking into fixing it, so I'm also going to
> increase the priority from wishlist.
>
> --
> HTTPS Proxy Support for file sync
> https://bugs.launchpad.net/bugs/387308
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: Confirmed
>
> Bug description:
> Ubuntu One file syncing should be fixed so that it works OK when a proxy
> has been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get regular
> proxy support working before trying to tackle authenticated proxies and
> virus scanners. I've discussed this bug with a couple of developers and we
> are looking into fixi...

For proxy detection we have python-libproxy which is a great library.
That should not be difficult, in ubutunone tests they already have commented proxy tests.

Jayson,
Thanks I will try that out. I am trying to use ROS which has a lot of maps
stored in ubuntuone.

Thanks,
Scott T.

On Thu, Mar 25, 2010 at 10:19 PM, Jayson Reis <<email address hidden>
> wrote:

> For proxy detection we have python-libproxy which is a great library.
> That should not be difficult, in ubutunone tests they already have
> commented proxy tests.
>
> --
> HTTPS Proxy Support for file sync
> https://bugs.launchpad.net/bugs/387308
> You received this bug notification because you are a direct subscriber
> of a duplicate bug.
>
> Status in Ubuntu One Client: Confirmed
>
> Bug description:
> Ubuntu One file syncing should be fixed so that it works OK when a proxy
> has been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get regular
> proxy support working before trying to tackle authenticated proxies and
> virus scanners. I've discussed this bug with a couple of developers and we
> are looking into fixing it, so I'm also going to increase the priority from
> wishlist.
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscribe
>

I have had problems with proxy in 9.04. 10.04 is coming but these problems are still here.

I'm trying to bring up 10.04 behind a corporate proxy and it appears that Ubuntu One is connecting to the proxy - but thinks it's the Ubuntu One web server instead of a proxy!

i.e. a sniffer shows that instead of seeing

CONNECT https://launchpad.whatever

I see

random stuff that looks like SSL to me

...followed by a SSL error popup under Ubuntu

It is very common for corporate networks to block outbound Web and force their users through proxies. Ubuntu won't be usable within those environments with such a fault

Jason

Would consider upgrading to 50gb account if I knew this could work with college http proxy. Hope progress made soon.

Barra

Everyone affected by this bug should also sign up for Bug #516032 (add-apt-repository not working behind a proxy) and Bug #304889 (empathy not working behind proxy), as they are sure to be affected as well.

Thank you

Ubuntu One is dead! One year left! Simple bug kill it.

This is really annoying. Is there any workaround for that issue?

I am closing this newly opened "Ubuntu" task as it is not required and the "Ubuntu One Client" task is already assigned to the relevant team.

Just to give some context: This is one of those bugs which is currently stopping me upgrading my U1 account. Everything syncs at home, but until the account is usable in my work environment, U1 is essentially just a toy to me.

Genuine productivity would come from auto file syncing at work and at home (both machines are Ubuntu), and I would gladly pay for premium services if this was working.

Are there any news or a rough time frame when this is planned to be implemented? With Getting Things Gnome aiming for syncing over U1 in the future I really would like to see this happen. Please don't let this die...

Man, this is unbelivable!

Proxy support for files and notes sync will be ready for Ubuntu 10.10. Maverick testers should be able to use this today. We tried to finish proxy support for desktopcouch (which would enable contacts, bookmarks, and other apps that store data in CouchDB) in time for Ubuntu 10.10 but didn't make the deadline. Proxy support for desktopcouch-related features will most likely be included in 11.04.

Finally!!!!!!!! OMG! Time to get an Ubuntu One account! :-)

Thank you very much Matt!

Will these updates also be pushed into ubuntuone/beta ppa (and eventually to ubuntuone/stable)?
At my work PC (where I need the proxy support) we stick to LTS releases and won't upgrade from Lucid to Maverick.

I will also get a paid account once this works for me!

Me too keep LTS on work, pease, push them in backports or in PPA :)))

I stick on LTS too on work, please push updates in PPA o backports.,..:)))

another appeal for inclusion in LTS PPA, please!

On 07/09/2010 4:17 AM, "luca" <email address hidden> wrote:

I stick on LTS too on work, please push updates in PPA o
backports.,..:)))

--
HTTPS Proxy Support for file sync
https://bugs.launchpad.net/bugs/387308
You received this bug ...

I have proxy configured in my system. All other applications such as browsers and chat clients are connect to internet. When i connect to ubunut one, it alerts me with a error stating "[Errno socket error][Errno 111] Connection Refused". How can i connect to ubuntu one otherwise.

i installed maverick and i tried a lot to get it running but it seems like ubuntuone-preferences is not willing to use my proxy-server

m0ses@m0ses-desktop:~$ gconftool-2 -R /system/http_proxy
 use_authentication = false
 authentication_password =
 authentication_user =
 ignore_hosts = [localhost,127.0.0.0/8,*.local]
 use_http_proxy = true
 port = 3128
 use_same_proxy = true
 host = proxy

sorry,

i forgot that the installed versions could be a useful information:

m0ses@m0ses-desktop:~$ dpkg -l *one*|grep ^ii
ii libubuntuone-1.0-1 0.3.6-0ubuntu1 Ubuntu One widget library
ii python-ubuntuone 0.3.6-0ubuntu1 Ubuntu One widget library
ii python-ubuntuone-client 1.4.0-0ubuntu1 Ubuntu One client Python libraries
ii python-ubuntuone-storageprotocol 1.4.0-0ubuntu1 Python library for Ubuntu One file storage and sharing service
ii rhythmbox-ubuntuone-music-store 0.1.4-0ubuntu1 Ubuntu One Music Store Rhythmbox plugin
ii ttf-kacst-one 3.0-1ubuntu2 TrueType font designed for Arabic language
ii ubuntuone-client 1.4.0-0ubuntu1 Ubuntu One client
ii ubuntuone-client-gnome 1.4.0-0ubuntu1 Ubuntu One client GNOME integration
ii ubuntuone-client-tools 1.4.0-0ubuntu1 Ubuntu One client tools

well, I am also behind a corp file wall, and I use proxy chains for a lot of command line apps; I used it as well for ubuntu one.

I setup proxychains; edited the /usr/share/dbus/ files for ubuntuone to not longer launch the execs. I then manually launched the login and syncdaemon with proxychains, then I used the preferences gui to connect, and it worked.

Although this probably isn't very practical; It was just a quick workaround to sync some stuff to a work PC.

I am fairly new to Ubuntu 10.04 and am amazed that this turns out to be the cause of my problem. It is the first thing I tried on Ubuntu and it has taken me a couple of days to find out that it doesn't work from a corporate situation. I had the impression that Ubuntu was ready for serious use - now I am not so sure. I am not going to edit text files to get a connection to the internet working!

Is there any confirm that 10.10 has HTTP proxy support ? I set the network proxy for system-wide, but still can not make Ubuntu One work behind proxy

I didn't tested 10.10 yet.

2010/10/11, Lingyun Yang <email address hidden>:
> Is there any confirm that 10.10 has HTTP proxy support ? I set the
> network proxy for system-wide, but still can not make Ubuntu One work
> behind proxy
>
> --
> HTTPS Proxy Support for file sync
> https://bugs.launchpad.net/bugs/387308
> You received this bug notification because you are a direct subscriber
> of a duplicate bug (398933).
>
> Status in Ubuntu One Client: Confirmed
> Status in Ubuntu: Invalid
>
> Bug description:
> Ubuntu One file syncing should be fixed so that it works OK when a proxy has
> been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get regular
> proxy support working before trying to tackle authenticated proxies and
> virus scanners. I've discussed this bug with a couple of developers and we
> are looking into fixing it, so I'm also going to increase the priority from
> wishlist.
>
>
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscribe
>

--
Enviado do meu celular

It doesnt work on 10.10 also :-( I get the error " 'NoneType' object has no attribute 'makefile'". I get it when I use a regular proxy also (without authentication)

The login-dialog from ubuntuone-preferences cannot find the server login.ubuntu.com when using a proxy on 10.10 with authentication :(

Please fix ubuntuone! Adding proxy-support isn't that hard!

I get the 'NoneType' - error too on 10.10 if i use a proxy (without authentication).
This was the feature i was looking for, that made me do the upgrade.

me too, this is the exact reason I did upgrade. I am disappointed at this. the proxy support (without authentication) is still missing.

useless!

On 17/10/2010 10:35 AM, "Lingyun Yang" <email address hidden> wrote:

me too, this is the exact reason I did upgrade. I am disappointed at
this. the proxy support (without authentication) is still missing.

--
HTTPS Proxy Support for file sync
https://bugs.launchpad.net/bugs/387308
You received this bug ...

Also disappointed. I really don't understand how this slipped the pre-dev?
So we're making this service so the customers have their data in the cloud where they can access it from anywhere at any time.

But wait.. let's NOT consider the fact that more than 50% of our daily life networks USES PROXIES!!!.

I am with Ubuntu 10.04. I could not upload first time being behind the proxy, but when I moved to another network without proxy, I uploaded successfully.
Now I am behind the proxy again. The changes in the files are synchronized with U1. It works!
It seems to me that only the initial upload does not operate from behind the proxy.

All,

I can not confirm cync behind proxy on Ubuntu 10.10 with up-to-today
updates.

I tried:
- Connected to internet without proxy, connected to U1. It worked, folder
synced.
- Moved behind a proxy, then connected to U1 - this step worked. Client
logs-in, shows login, amount of free space and so on.
- Created a short file in Ubuntu One folder
- This did not sync. Small green and yellow arrows remains with the file
icon even after few hours behind proxy
- I checked on my mobile using web browser and this file is really not in
one.ubuntu.com

I was about to play with manual sync, but the toolbar is not visible and
context menu from my home folder on Ubuntu One folder shows the only enabled
option: Hide toolbar (might not be accurate, I use localization). Of course,
I do not see any toolbar, which is obscure. (Or usual on U1) This suggests
that the client is hanging somewhere.

My conclusion for behind proxy setup is that client connects, but does not
sync as it never did. I have suspicion that this must be an intention to
disallow people use this "modern" and "buzzword" application in corporate
environment.

Best regards,
Dusan

I'm just wonder why the Ubuntu One is not work trough proxy since I can sync Tomboy Notes with my the Ubuntu One account.

Just follow instructions found here and Hip hurray, you can sync Tomboy notes from computer which behind of proxy wall... So what are reason this can't to make happend also rest of Ubuntu One services? Here are plans to get work with the Ubuntu 11.04 release but 10.4 is LTS release.

https://wiki.ubuntu.com/UbuntuOne/Tutorials/Notes

Canonical have time to realize a Windows client for ubuntu One (what is really nice, no offence), but still have no time to get simple proxy support for the ubuntu client working?
<ironic> That are really impressive priorities for a Linux Company</ironic>

I cannot buy music, I cannot buy apps in the Softwarecenter... If ubuntu One is the way Canonical want to make money, they should overthink their priorities! I do not feel like a welcome customer. I feel like an bastard left in the rain.
<ironic> Maybe I should buy a Mac. At least they like to get money out of their users.</ironic>

I don't wanna sound like an ass, but Ubuntu and all Linux'es are community driven distributions. If this is really a big problem (and I know it is) then I suggest someone with the knowledge will try to fix it, or you people try to find someone how can. I'm not very familiar with Python, else I would give it it a try. Or, pay Canonical to fix it :D

@Peter Hagen there are many people who pay for the service (me included) but i can't use it in my work. This is not a community driven development, is a corporate development from canonical. If they cannot take seriously simple problems like this, then, what we can expect for mayor solutions like UEC or landscape?... or even U1 mobile!

ok, sorry, my bad, didn't know is was closed source. But as far as I knew the problem is in a python library. But ok, my bad. Could it be that those developers are not on Launchpad? Maybe the problem is that the design they used, can't use a webproxy, because it uses some other TCP protocol then http?

oops: first read, the comment. After looking through some pages it does seem to be some http that they use, with ssl. But it also says that the desktop client is GPLv3 (https://wiki.ubuntu.com/UbuntuOne/Contribute). Ow well, it should fixed, thats for sure.

I am also having the error:
[Errno socket error] [Errno 1] _ssl.c:480: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol

I am behind proxy which does not use authentication

Will there EVER be any progress ? The first posts are from 2009 ?
I've tried several other services (e.g. dropbox), which have no problem using a proxy...

I think U1 got degraded from "awesome Ubuntu feature we actually want to make some money off" to "Well... if you wanna sync your stuff you can use U1... provided "as is"... and unless you are behind a proxy..."

Actually sad... I am hitting my dropbox limit... and would like to buy U1 space... but its useless without proxy support for me cause I need most of the space workside. I actually don't wanna buy dropbox space and would rather invest into Ubuntu/Canonical...

But I guess the money Canonical could make from U1 doesn't seem a too big incentive to get proxy support into it very soon...

LinkedIn
------------

Bug,

I'd like to add you to my professional network on LinkedIn.

- Scott

Scott Teuscher
Robotics Engineer at Applied Research Associates
Burlington, Vermont Area

Confirm that you know Scott Teuscher
https://www.linkedin.com/e/qmoi1j-gkfrzxxl-14/isd/2371888157/ky1mLLUT/

--
(c) 2011, LinkedIn Corporation

I am quite disapointed with the Importance that has been given to this task... This prevents people that use Ubuntu at work to have a full "Ubuntu Experience". These people are acctually the ones who are more likely to use Ubuntu One.

It is a huge business mistake. In my opinion, this simple Bug totaly compromises the success of Ubuntu One.

I will still stick to dropbox, google , last fm, magnatune while this isn't solved.

I totally agree with PedroRolo. As long as this bug exists many people like me will not use UbuntuOne, because they cannot access their files at work. Please reconsider the Importance of this issue!!!

Unfortunately this bug doesn't meet the requirements for a high importance. The conditions are available at https://wiki.ubuntu.com/Bugs/Importance

Btw, this bug is half fixed in Maverick and should be fully fixed for Natty, details in comment 42.

<rant>
Wow, the *entire* Ubuntu One component is *unusable* for anyone behind a proxy, and yet this is not considered "High" importance, as per the website mentioned in the previous post:

# High:
# Has a severe impact on a small portion of Ubuntu users (estimated)
# Makes a default Ubuntu installation generally unusable for some users
    * For example, if the system fails to boot, or X fails to start, on a certain make and model of computer
# A problem with an essential hardware component (disk controller, laptop built-in wireless, video card, keyboard, mouse)
# Has a moderate impact on a large portion of Ubuntu users (estimated)

I find it very difficult to understand why this is so complicated and difficult to fix. Any number of applications use a proxy connection. It's standard practice. This bug was reported on 2009-06-15. Today is 2011-03-15. Almost two years have passed and this "unimportant" bug remains. I think at least the first and last points quoted above apply.
</rant>

Please clarify 'half fixed'. Is it something like 'half pregnant'? Or does
it work only every second day?
Dne 15.3.2011 0:07 "papukaija" <email address hidden> napsal(a):
> Unfortunately this bug doesn't meet the requirements for a high
> importance. The conditions are available at
> https://wiki.ubuntu.com/Bugs/Importance
>
> Btw, this bug is half fixed in Maverick and should be fully fixed for
> Natty, details in comment 42.
>
> ** Tags added: metabug
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> Status in Ubuntu One Client:
> Confirmed
> Status in Ubuntu:
> Invalid
>
> Bug description:
> Ubuntu One file syncing should be fixed so that it works OK when a
> proxy has been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get
> regular proxy support working before trying to tackle authenticated
> proxies and virus scanners. I've discussed this bug with a couple of
> developers and we are looking into fixing it, so I'm also going to
> increase the priority from wishlist.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscribe

How this is not of high importance baffles me.

This breaks U1 for everyone at our university. We're behind an authenticating squid proxy... For a program that ships with Ubuntu by default to not work behind a proxy is unbelievable.

As for SabreWolfy's post, I'd expect this issue Has a severe impact on a s̶m̶a̶l̶l̶ large portion of Ubuntu users (estimated)

:(

... so Papukaija's pointed to a link that provides a guideline on how to
judge whether a problem is worthy of being addressed. Of course these kind
of guidelines serve a purpose, however in this case it seems a narrow
definition is being used as a reason for preventing a potentially
significant improvement from getting addressed. Can't we look at the big
picture here? Contrast Ubuntu One with Dropbox - would Dropbox's consider it
"unimportant" if a significant contingent of it's customer base couldn't
access it's services? I doubt it!

I think it DOES meet the criteria for "high" importance, as described here:

>* Has a severe impact on a small portion of Ubuntu users (estimated)

This is manifestly true since for that portion of ubuntu users that must us a proxy, the impact is very severe (basically it's completely unusable). And, I would even argue that the number of ubuntu users that must use a proxy is not all that small. Considering the number of subscribers and number of duplicates of this bug it's hard to understand how this is not "high".

Moreover, Ubuntu is loosing money thus there is no doubt of its importance.
Another question is, if missing functionality is not an intention. I guess
it must be otherwise Ubuntu would fix it long time ago.
Dne 15.3.2011 15:26 "Paul Smith" <email address hidden> napsal(a):
> I think it DOES meet the criteria for "high" importance, as described
> here:
>
>>* Has a severe impact on a small portion of Ubuntu users (estimated)
>
> This is manifestly true since for that portion of ubuntu users that must
> us a proxy, the impact is very severe (basically it's completely
> unusable). And, I would even argue that the number of ubuntu users that
> must use a proxy is not all that small. Considering the number of
> subscribers and number of duplicates of this bug it's hard to understand
> how this is not "high".
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> Status in Ubuntu One Client:
> Confirmed
> Status in Ubuntu:
> Invalid
>
> Bug description:
> Ubuntu One file syncing should be fixed so that it works OK when a
> proxy has been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get
> regular proxy support working before trying to tackle authenticated
> proxies and virus scanners. I've discussed this bug with a couple of
> developers and we are looking into fixing it, so I'm also going to
> increase the priority from wishlist.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscribe

Well, while I consider Ubuntu as a great operating system, it is clear it has not met the requirements of many people in this particular aspect. Nor it seems will ever do (too much time waiting already). While searching around I found a few tools which do provide what Ubuntu One should (or, I must say, even a better solution). All of you might now dropbox which is a well known service to store your stuff in the cloud and can be easily integrated in Ubuntu. But, there is another great tool called Wuala which, in my opinion, is even better as, among other things, the amount of data you get is related to the amount of data you share (+ a fix quantity that you get the first time you log in). There are versions for Ubuntu (or any Linux), Windows, Mac... or any browser. You don't have to move your stuff to a particular folder since you can trigger an automatic synchronization or a back-up from any directory. Well, go to their web page and explore it if you find it interesting.

By the way, if you click in either of the following links, you will start with 2GB
http://www.wuala.com/referral/CAJA4KJCF7GA7NB53PG6
http://www.wuala.com/referral/C66CJKHCK5GHG3PAPCMB

And, yes, true, either me or some friend will get an extra 512 MB (we don't really need it since we already have around 40 GB online space for free).

Note that I have nothing to do with Ubuntu, Dropbox or Wuala. Just sharing my experience.

@DusanH: Did you read comment 42: files and notes can be synced behind proxy in Maverick and newer. Contacts, bookmarks and other items using CouchDB behind a proxy should work in Natty.

I also think that it DOES meet the criteria for "high" importance.
Who do we have to harass to see this thing corrected?

papukaija, I arrived here because of a merged bug... I'm unable to connect behind a proxy WITH authentication. It still doesn't work (tested 5 min ago on Ubuntu 10.10 (32bits) fully updated).
The whole proxy management is broken.

@papukaija: it seems you're over optimistic about the status of this bug. Actually the only thing working right now in Maverick is syncing notes with Tomboy... there is no way to connect to Ubuntu One with the preferences applet if you're behind a proxy. It's just totally unusable.

It's quite sad when you think Dropbox has always worked flawlessly behind a corporate proxy, and that's since it ever existed, way back in 2008 I think...

I am sorry, this is exactly what I DO NOT use, thus for me U1 does not work
at all.
Answering one particular question is usual way how to move focus from main
problem to another, but minor one. Please stop fooling us. Anyway-enough
said. U1 is useless and Ubuntu expressed his view clear enough. In fact - I
am not interested in U1 anymore.
Thanks...
Dne 15.3.2011 18:12 "papukaija" <email address hidden> napsal(a):
> @DusanH: Did you read comment 42: files and notes can be synced behind
> proxy in Maverick and newer. Contacts, bookmarks and other items using
> CouchDB behind a proxy should work in Natty.
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> Status in Ubuntu One Client:
> Confirmed
> Status in Ubuntu:
> Invalid
>
> Bug description:
> Ubuntu One file syncing should be fixed so that it works OK when a
> proxy has been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get
> regular proxy support working before trying to tackle authenticated
> proxies and virus scanners. I've discussed this bug with a couple of
> developers and we are looking into fixing it, so I'm also going to
> increase the priority from wishlist.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscribe

@papukaija even if this was fully functional for maverick and natty (which,
I understand it isn't), why would this matter - neither of these are LTS?
On 16/03/2011 4:12 AM, "papukaija" <email address hidden> wrote:

If it's helpful at all, this Ubuntu forum thread implies that this problem is more widespread than seems to have been expected:
http://ubuntuforums.org/showthread.php?p=10586312

I'm also suffering with this issue please fix it, and fix the cryptic error message!

I also couldn't follow the guide in https://wiki.ubuntu.com/RomanYepishev/UbuntuOne/ProxySupport, I'm stuck at
connect-proxy -H localhost:3128 -p 1986 fs-1.ubuntuone.com 443, I get a bin error or something similar, so if anyone was able to make it work, plz let me know

What am i missing, in that i am running 10.10 behind a proxy with no auth - but i can't sync notes?

If i open the UbuntuOne client and try and sign in i just get:

"Unable to find the server at login.ubuntu.com"

I just want to sync my tomboy notes.

@Scott Brown, for "service" try "Tomboy Web"; for "server" use "
https://one.Ubuntu.com/notes"
On 28/03/2011 10:11 AM, "Scott Brown" <email address hidden> wrote:

Thanks @Skilly!

This bug was reported on 2009-06-15 -- almost 2 full years ago -- and much discussion has taken place earlier in this report about the importance of this bug. It has now been marked as "wishlist". What does this mean? Many previous comments indicate that this is a "show-stopper" bug and I imagine that it cannot be difficult to implement. I'm not sure why Ubuntu is not able to fix such a small bug in their own Ubuntu One product, especially when any number of other applications can use the system proxy settings. I'm beginning to that there must be another reason that progress on this bug is constantly being blocked.

having poked at some of the code under this, I suspect it's not a bug directly in the code written by Canonical/Ubuntu, but proxy support in one of the underlying libraries.

Of course there must be another reason! And it is sad that Ubuntu lets
users without information about the real reasons on not fixing that bug.
Such behaviour makes it hard to trust in Ubuntu.

Am 2011-04-13 22:29, schrieb SabreWolfy:
> This bug was reported on 2009-06-15 -- almost 2 full years ago -- and
> much discussion has taken place earlier in this report about the
> importance of this bug. It has now been marked as "wishlist". What does
> this mean? Many previous comments indicate that this is a "show-stopper"
> bug and I imagine that it cannot be difficult to implement. I'm not sure
> why Ubuntu is not able to fix such a small bug in their own Ubuntu One
> product, especially when any number of other applications can use the
> system proxy settings. I'm beginning to that there must be another
> reason that progress on this bug is constantly being blocked.
>

@Alan Pope: How then does everything else which needs/uses a proxy manage to do it? To reiterate, this bug renders Ubuntu One effectively useless to anyone behind a proxy.

@SabreWolfy I don't pretend to know all the details, but different applications use different libraries. Some implement proxy support directly, others depend on proxy support built into some dependant library. From what I've seen a few Ubuntu applications are built on top of technologies and libraries that were designed without proxy support in mind. These are upstream libraries that are not maintained directly by Ubuntu/Canonical developers.

@Alan Pope: Fair enough. But this bug was not reported yesterday. It was reported almost two years ago. My expectations and priorities are obviously different. Ubuntu One is *useless* to anyone who uses at least one computer behind a proxy. This has been the case for the last two years. If all the energies of discussing this in circles in 101 posts here had been directed to just fixing the darn bug, everyone would be better off and happier. Now it's "wishlist", which means "nice to have in the future sometime". I just think it's a poor show. Important bugs like this which never get attention is a major point of failure of FOSS/Ubuntu/GNU/Linux. Would other commercial operating systems ship when a major component is unusable behind a proxy for two years?

A lot of companies use proxy servers on corporate level. All people I know use soft like this to synchronize Home&Work PC. All of them are behind proxy. I'm still using dropbox and the reason of this is this bug. 2 years without any result, shame on you guys.

There seems to be quite a lot of negativity around this bug. At the moment, this bug is marked as affecting ~180 people. When you consider that, plus the fact that the problem appears to be upstream, why is there so much surprise that the issue hasn't been fixed yet?

If you want more attention to be brought to it, ask people you know to mark this bug as affecting them too; don't rant in the comments - it benefits no-one.

Remember that unless you have a support contract with Canonical, you're getting an awful lot of software for free and the software you receive is not commercial, and has no warranty.

How many of the rants on this bug say, 'this affects me, so what can I do to help out?'.

@David Grant: I'm not sure how much can be inferred from the number of people who have marked the bug as affecting them. The true number of people affected by the bug is probably many, many more. Moms and Pops and Johns and Janes at work and at home who know nothing about LaunchPad or reporting bugs will most definitely not be adding themselves to the number of people the bug affects. They'll probably just think it's another thing that doesn't work. The very nature of the bug makes it clear that must affect many, many people.

I think it is disingenuous to use the fact that FOSS is free to excuse the presence of bugs and/or the lack of attention given to certain bugs. It's the old "you get what you pay for" argument that so many users of commercial operating systems always throw at users of free operating systems.

I'm not sure what more "we" can do to "help out" if the bug is upstream and we've already indicated that it affects us.

Part of the frustration with this bug is that Ubuntu is/has been pushing the Ubuntu One component with complete disregard for this bug.

<rant>
"Here's a great new free feature in our free operating system -- look how cool and great we are -- but only some people can use it. Hard luck for the many others who can't use it. Please report bugs though -- everyone can help to make our operating system better. We know it's been two years since this issue was reported, but you'll be pleased to know that it's finally on the wishlist. If you don't like it, hard luck -- go use a commercial operating system because there's no warranty on ours anyway. Oh, and we are serious about increasing the number of people using our operating system -- THIS is the year of the Linux desktop. Just not for anyone behind a proxy."
</rant>

@SabreWolfy: you make a good point that the majority of casual Ubuntu users will not be aware of how to report a bug. However, relative to other bugs in Launchpad (to which the same point must be applied), this bug still doesn't appear in the top 200. If you want this bug to be noticed more, it would seem sensible to me to ask Ubuntu users you know to indicate that it affects them too!

Personally, I think it is reasonable to expect a longer turnaround on bugs and issues in FOSS projects than with vendors of commercial operating systems: if we're not paying for the software, where does the money come from to pay a developer to fix the problem if a solution for the community is not forthcoming? I think the argument from those with an anti-FOSS point of view will sneer and say 'you get what you pay for' is poor, but I think that's a different argument: that argument proposes that anything done for free can't be done well. My argument is that it can be done well, but when you have a limited budget, you solve the biggest problems first, which are typically those that affect the customers who are paying you (those on a support contract).

You sound a bit cynical in your last paragraph! UbuntuOne is just one of quite a few file sharing applications that work on Ubuntu - surely the ability for the user to choose between applications outweighs a fault (albeit painful) in one of those choices?

I don't think one has to increase the visibility anymore for that one by getting more people to click "This bug affects me." And it is surely more than 181 people.
The reason is that we deal here with a more basic concept of proxy servers and not that some specialized function of a program like: "When I open a *.png file with an underscore in its name the program crashes" or other funny stuff.

Normal everyday users that don't really care about the way software is developed (reporting bugs etc) will surely not get a Launchpad account just to report that Ubuntu One doesn't work for them at their work place.
And as I understood it, the goal of Ubuntu is accessibility and having an all-in-one package for the (non-geeky) masses. These people will come to the conclusion that Ubuntu and maybe even Linux in general is buggy and working only half of the time (which is feeding anti-FOSS arguments).
These people will expect that when they have a global proxy setting and the application itself does not have a way to change its behavior and it doesn't work... the conclusion is: "It is a broken piece of software". And they are right to do so... actually that is my conclusion too...
After 2 years it is beyond being a "missing feature"... I'd say it is a bug/broken/neglectance... or how you want to call it...

@David I sympathise wholly with the frustration that SabreWolfy is
expressing and it really is difficult to swallow the platitudes that are
being offered by those who obviously aren't experiencing and appear to
simply not understand the frustration.

The bottom line is that some of us view Ubuntu One as major functionality
and it's just unfathomable that it's sitting out there but utterly useless
as you can't access it behind a proxy. And it's not just a temporary problem
- it's been around for ages! I mean, what is the point of incurring the
expense and taking the effort to develop something great and then just to
leave it lying there unaccessible by the exact people who would benefit from
it most. The argument that not enough people have subscribed to the bug
doesn't stack up - it's just plain stupid!

Guys - I admire your patience in discussing this issue. It is absolutely beyond doubt that missing proxy support shuts off a large amount of people. Everyone that has a job, goes to his office from time to time. And I bet that 99% of these companies have a proxy server of some kind.

It's pointless arguing since the developers seem to have arrived at the conclusion they'll fix it if they have time for it (which they never have, because they're busy fixing "more important" bugs). I switched to Dropbox, and I invite you all to do the same.

I really like Ubuntu and Ubuntu One is a great idea, but this single issue makes it useless.

@Skilly

I didn't meant to come across as trite, so perhaps I should work on my delivery. I find it frustrating that this bug exists (it affected me so I had to use something else), and that some people might perceive problems in UbuntuOne as being representative of Ubuntu specifically, and FOSS generally, but I don't agree that telling Canonical that they don't care is an effective way to resolve the problem.

I can't think of a better way to bring the attention of this bug to Canonical than asking people to mark it as affecting them. It does seem likely to me that it has the potential to affect quite a few people, but in the absence of numbers to back that up, what are the QA team supposed to do - prioritise a bug with lots of rants in the comments? Do you think this is the only one?!

Ubuntu One is not more than an idea. Dropbox <http://www.dropbox.com> is a
reality.
Let's forget about this

2011/4/14 Patrick <email address hidden>

> Guys - I admire your patience in discussing this issue. It is absolutely
> beyond doubt that missing proxy support shuts off a large amount of
> people. Everyone that has a job, goes to his office from time to time.
> And I bet that 99% of these companies have a proxy server of some kind.
>
> It's pointless arguing since the developers seem to have arrived at the
> conclusion they'll fix it if they have time for it (which they never
> have, because they're busy fixing "more important" bugs). I switched to
> Dropbox, and I invite you all to do the same.
>
> I really like Ubuntu and Ubuntu One is a great idea, but this single
> issue makes it useless.
>
> --
> You received this bug notification because you are a direct subscriber
> of a duplicate bug (417664).
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscribe
>

--
Met vriendelijke groet,
Leo Burger
______________________________________________________________

http://leoburger.wordpress.com/

@patrick, i don't usually give off-topic comments on bugs, but i have to argue that switching to Dropbox is not a good solution. Don't get me wrong, I believe Dropbox is a great product, and I appreciate the fact that it works brilliantly on Linux. The Dropbox client is closed-sourced, which renders it less trust-worthy. I am writing an AppArmor profile for Dropbox so that I can fully restrict its access to my home partition. Before this is done I'm running Dropbox in qemu and mounting the folder via sshfs on the host. I wouldn't use Dropbox because of privacy concern, I'm only using it now because my girlfriend wants to share file with me...
Anyway my point is, the benefit of having an open-sourced client is that users can inspect its source code to make sure the program only accesses what it's supposed to access.

@David of course there there are many priority bugs to work on. I do take
your point on this. The problem is the that I (and I guess others that are
vocal on this thread) are looking beyond the narrow limitations of "the
number of effected users" to drive the decision on what gets worked on and
in our minds (at least in mine) this is a common-sense issue. To me it is
absolutely clear that this is a MAJOR problem. I think that's the main
reason for the passion with which this issue is being discussed. The way I
see it, discussion around "whether this bug should be fixed" are crazy. How
on earth can anyone not realise that this bug completely undermines the
whole raison d'etre for Ubuntu One?

That's basically the thought process going on in my mind. Obviously the
point of view that you and some of the other guys are expressing comes from
the other end of the spectrum. The disjoin between the two points of view is
extreme. On this particular issue I don't see any middle ground - from my
perspective this either gets fixed - soon - or Ubuntu One fails.

I would like to comment on one thing about what David is stating, something
I believe has been previously stated.

Ubuntu One is (potentially) a commercial product. If it could work
flawlessly behind a proxy, most likely, I would be signing up to upgrade my
account. It is clear that I am far from being the only person in this
situation.
Now I'm using a Dropbox free account. Kudos for developing a stable and
*useful* Linux client.

In a previous post it was explained why this bug is not Wishlist.
Tagging a bug that makes the software useless for a whole bunch of people as
wishlist after two years is quite disrespectful.

On Thu, Apr 14, 2011 at 09:30, Skilly <email address hidden> wrote:

> @David of course there there are many priority bugs to work on. I do take
> your point on this. The problem is the that I (and I guess others that are
> vocal on this thread) are looking beyond the narrow limitations of "the
> number of effected users" to drive the decision on what gets worked on and
> in our minds (at least in mine) this is a common-sense issue. To me it is
> absolutely clear that this is a MAJOR problem. I think that's the main
> reason for the passion with which this issue is being discussed. The way I
> see it, discussion around "whether this bug should be fixed" are crazy. How
> on earth can anyone not realise that this bug completely undermines the
> whole raison d'etre for Ubuntu One?
>
> That's basically the thought process going on in my mind. Obviously the
> point of view that you and some of the other guys are expressing comes from
> the other end of the spectrum. The disjoin between the two points of view
> is
> extreme. On this particular issue I don't see any middle ground - from my
> perspective this either gets fixed - soon - or Ubuntu One fails.
>
> --
> You received this bug notification because you are a direct subscriber
> of the bug.
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> Status in Ubuntu One Client:
> Confirmed
> Status in Ubuntu:
> Invalid
>
> Bug description:
> Ubuntu One file syncing should be fixed so that it works OK when a
> proxy has been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get
> regular proxy support working before trying to tackle authenticated
> proxies and virus scanners. I've discussed this bug with a couple of
> developers and we are looking into fixing it, so I'm also going to
> increase the priority from wishlist.
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscribe
>

This bug effectively kills Ubuntu One in an enterprise environment.
So, I must infer that the distribution doesn't consider this system enterprise worthy. If so, someone must step up and say it.

If this is not the case, keeping the community in the dark is a bad PR thing. Can someone tell us about the amount of work needed to solve this? Is this such a complicated thing to solve?

Still not working over proxy with current natty installation.
Proxy is reachable but doesn't get contacted. Proxy does not require user or password.

Just wondering if there is anybody on this forum who is on the mailing list for release schedule.
(https://wiki.ubuntu.com/ReleaseSchedule).

So that he/she can update this forum on the features being freezed for Oneric (Ubuntu 11.10). There is no point in keep shouting for not having this feature in 11.04. We should plan for 11.10 now :-)

-- VInay

It's a SHAME that this bug is not yet fixed! Am I the only person who sits behind a proxy at work?? I don't believe this.
This is NOT a wishlist, this a SEVERE BUG which affects lots of people in corporate and academic environments!
Please mark it at least as "medium"!

As it's not been mentioned here ; it should support SOCKS proxies as well, despite the title of the ticket.

Lack of proxy support definitely harms the commercial potential of the service. U1 currently offers better value for smaller data volumes than Dropbox does, even if it's features are not as slick. But lack of proxy support means that I use Dropbox, and not U1.

For bonus marks, if it supported PAC scripts (which Dropbox does not on Linux) and had an equivalently functional Windows client, I'd really consider moving to U1. I use PAC scripts to avoid having to reconfigure my proxy settings as I move between networks, but only a limited number of apps comprehend them.

What Linux / GNOME / Ubuntu could really do with is a proxy API that you can call from everything AND supports PAC scripts (ie - the API takes care of running the PAC script and returning the proxy IP and port number, or even just a library that you ask for sockets that just handles the proxy details for you).

I work for a big corporate who are big users of Linux on the desktop.

This issue is affecting hundreds (even thousands) within my company.

So +1 for higher priority for this basic basic issue.

I would also love to see this fixed, working behind a Proxy is quite common in big companies these days! This keeps me from using Ubuntu One @ work.

Thanks alot!

+1 for higher priority

I meet this problem also.When I want to login Ubuntu one by proxy ,
Ubuntu one client just show me an error 'NoneType' object has attribute 'makefile'
I know it is because of the proxy.But many others cloud file sharing clients work well.
Even though I don't want to use the others,I just hope Ubuntu one can solve this bug or problem.

I will wait for the next update hopefully.

See attached a screenshot of the errormessage. This is using a proxy with auth set via gnome-network-properties.

Almost two years and still no proxy support. Jeez!

Seriously people, I think we desperately need an open-ubuntu-to-proxies project because half of the services fail on this system in case of a corporate proxy connection.

What a shame...

/facepalm

The wishlist status is just plain wrong.
I mean it's packaged by default but does not behave like other programs using global proxy settings. It's either a bug or defective by design. But then there shouldn't be that big fuzz about U1 while pretending proxy support is a "nice to have" feature...

I really like Ubuntu and the way it is developing... but this is one of the biggest disappointments so far... because it could be SO EXTREMELY USEFUL!!!

It just makes me cry...

I have to agree with the comments above!

Not having a proxy support AND not having a working/official Kubuntu One client is just beyond my understanding. Instead the Ubuntu One team focuses on working on a windows client/support.

I suppose they think the windows community is the bigger cashcow regarding their paid-services.

I would have subscribed for a paid-service myself, if they would start fixing the 2 most annoying bugs (kubuntu client and lack of proxy support).

</rant>

What confuses me is why time was spent to overhaul the GUI for this, while the proxy support remains clearly broken, leaving it unusable for many ... but it _looks_ nice.

Just saying hello. As a non-developer, can I help for this annoying missing feature?

I have the same problem and I need proxy support!

I need proxy support, too

All, use dropbox as suggested earlier

Sent from Ashley's iPhone

On 22 Jul 2011, at 07:17, Valanych <email address hidden> wrote:

> I need proxy support, too
>
> --
> You received this bug notification because you are subscribed to a
> duplicate bug report (376760).
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> Status in Ubuntu One Client:
> Confirmed
> Status in Ubuntu:
> Invalid
>
> Bug description:
> Ubuntu One file syncing should be fixed so that it works OK when a
> proxy has been configured in System->Preferences->Network Proxy.
>
> I went ahead and modified the description of this bug to make it match
> something that I think can be done as a first step. I'd like to get
> regular proxy support working before trying to tackle authenticated
> proxies and virus scanners. I've discussed this bug with a couple of
> developers and we are looking into fixing it, so I'm also going to
> increase the priority from wishlist.
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntuone-client/+bug/387308/+subscriptions

I've had a quick look at the internals of the Ubuntu One client.
From what I could figure out, the different components will required specific work to add proxy support.

The SSO component is mainly based on httplib2 and already contains hooks for proxy information.
I managed to hack something out to add proxy support -- that works fine.

As for the sync daemon, it uses the Twisted library which, to my knowledge, doesn't support acting as a proxy client.
I found an old bug report about this issue that dates to 3 years ago. [1]
So maybe the first thing would be to add HTTP/SOCKS proxy support to Twisted if we want to go forward with the Ubuntu One bug.

We could use the Socksipy library to support the various HTTP and SOCKS proxies.
The original Socksipy library has been "forked" by a new "maintainer", so I think it's a good choice.

To those with the knowledge of the Ubuntu One client internals, don't hesitate to correct me.

[1] http://twistedmatrix.com/trac/ticket/3508

In regards to my previous message, I hadn't seen that code proposals have already been made (e.g. chipaca's branch as seen at the top, about the file sync daemon).
I've also linked a branch of mine to this bug, related to the Ubuntu One SSO client itself.
Merging both these branches will be required in order to globally support HTTPS proxies in Ubuntu One.

Same problem here, I am behind proxy at work and I can't use Ubuntu One, it's very frustrating. I stopped using Dropbox because their security has proven to be unreliable and after switching all my data to U1 I realise I can't synchronise from work... That is very disappointing.

For God's sake, change the importance of this Bug!

To be able to work behind a proxy is certainly a requirement for Ubuntu.

Ubuntu One is a central piece of Ubuntu's software. It doesn't cope with the requirement above, than it is BUG! It's not a feature request and it doesn't fit any wishilst. The amount of time this problem is taking to be tackled is ridiculous! It is about to survive the 2nd distro upgrade! It's ridiculous.

Can someone please tell me how can I try to scale this BUG?

For information, here's another bug in the UbuntuOne sphere, relating to proxy support: bug #834579
It's about CouchDB synchronization that doesn't currently support proxies.

Status changed from Confirmed to New and then to Confirmed again?
And it's still on the wishlist?
This BUG is registered over two years now., think about it...
Most of the users i know switched over to dropbox and sugarsync for filesync,
because it's no hassle for those programs to use proxies!
Ubuntu is missing a huge source of users (and income) by not supporting proxies.
Many users would like to get access to their files (including music) from office.
And they (including me) have no problem to pay a small fee for this "luxury".

Just my two cents....

I have a same problem...
 I configure proxy in global GNOME menu and Synaptic menu. My update is working... but ubuntuone not.

I have a computer at work and another one at home that i sync with Dropbox. I recently switch to U1 and bought extra storage space and I'm blocked to sync my file between my computers. I feel cheated. I note with sadness (because i like very much ubuntu) that this issue is 2 years old. This leads me to belive that they will not solve the problem.
I lost 29$. But the end is that now I'm very dissapointed with Ubuntu after 4 years working with it.
;(

@nataliabidart: still in wishlist? Sorry, I don't agree.

Le 26/09/2011 19:38, luca a écrit :
> @nataliabidart: still in wishlist? Sorry, I don't agree.

I agree with luca.
This proxy bug should have a high priority.
Proxies are ubiquitous.

Hello Luca,

Yes, we're still marking this as a Wishlist. We are doing a new planning in the incoming weeks that may change the status/importance of this bug, but we have no certainty at the moment.
I just added the control panel project to the list of affected projects, since we should add proxy support in there as well when resolving the rest.

Thanks, Natalia.

Two years of waiting.
Hundreds of customers at least expressing interest in this bug.

Yes, yes you go ahead and decide about the IMPORTANCE of proxy support...

There is only one recommendation: Trash ubuntu one and use something else. I switched to dropbox 1.5 years ago and I'm very satisfied. I will not return to u1.
And I was beta tester because I liked the idea. I even initiated one of the duplicates of this bug.
Now I only watch it for the "popcorn effect".
I'ts very sad to see what's happening here. :-(

massive fail! Disilluisoned ...
On Sep 27, 2011 3:27 PM, "Matthias Sommer" <email address hidden>
wrote:
> There is only one recommendation: Trash ubuntu one and use something else.
I switched to dropbox 1.5 years ago and I'm very satisfied. I will not
return to u1.
> And I was beta tester because I liked the idea. I even initiated one of
the duplicates of this bug.
> Now I only watch it for the "popcorn effect".
> I'ts very sad to see what's happening here. :-(
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu-sso-client/+bug/387308/+subscriptions

This procrastination is revolting.
Proxy support must be universal in any connected application.
I don't know the politics behind the resolution of this bug, but more than 2 years to solve it is plain sad and smells like a broken system.

Well, since nobody in Ubuntu seems to understand the importance of this bug, I would suggest everyone to use other services. I'm using SpiderOak now and it works really well with proxy.

The problem seems to no longer exist in Ubuntu 11.10 Oneiric Ocelot.

Le 13/10/2011 13:27, Rémi Rérolle a écrit :
> The problem seems to no longer exist in Ubuntu 11.10 Oneiric Ocelot.

Great news! Any other experience with 11.10?

This is still not working here. The global proxy settings are set, but the Ubuntu one client stubbornly refuses to authenticate against the servers. The desktop team have not marked this as fixed, so I'm, not sure what is going on here.

What I can say is that I could log into Ubuntu One and have a file sync using Oneiric, all that behind a proxy. That's something I haven't been able to do so far.

Rémi Rérolle, in which configuration dialog, do you have set the proxy?

If there is an proxy support, the support should usable for KDE user too.
I use Ubuntu One since several years on Kubuntu. Everything works well, but I cannot use Ubuntu One at work due to the proxy problem.

I switch the proxy on or off via a startup script, which changes the KDE related configuration files and the environment variables.

So my question is: Which files I have to modify, to get Ubuntu One working with proxy?

Just to not give anyone false hopes, it might as well just be my company that has changed their proxy settings, and let more things pass through. Strangely though, this coincides with my Oneiric upgrade.

To be clear, proxy support for Ubuntu One has not yet landed, and therefore if you're seeing things work in the newly released 11.10 then it's a lucky coincidence. However, proxy support is the first task for the Ubuntu One desktop team on both Ubuntu and Windows; it's the first thing we're working on in this new cycle.

Stuart, this is really great news, thanks for letting us know!

Le 14/10/2011 15:43, Rémi Rérolle a écrit :
> Stuart, this is really great news, thanks for letting us know!

Yes, fantastic, thanks!

--
Cyprien Gay
http://aful.org/
http://racketiciel.info/
http://bons-constructeurs-ordinateurs.info/

great! Thanks for the heads-up
On Oct 15, 2011 12:21 AM, "Stuart Langridge" <email address hidden>
wrote:

> To be clear, proxy support for Ubuntu One has not yet landed, and
> therefore if you're seeing things work in the newly released 11.10 then
> it's a lucky coincidence. However, proxy support is the first task for
> the Ubuntu One desktop team on both Ubuntu and Windows; it's the first
> thing we're working on in this new cycle.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu-sso-client/+bug/387308/+subscriptions
>

I'm glad to hear the news.
Sorry, but I was a shame.
How could be Ubuntu an enterprise solution if it doesn't give such elemental features like proxy support...?

Blaming on Ubuntu doesn't solve the problem.
The importance has been increased a few weeks ago (Wishlist → Medium).

Contributing to the project would be better then starting flame wars.

On 26 October 2011 22:26, Falco Weigend <email address hidden> wrote:

> Blaming on Ubuntu doesn't solve the problem.
> The importance has been increased a few weeks ago (Wishlist → Medium).
>
> Contributing to the project would be better then starting flame wars.
>
> troll!

kaktusztea si right. Such things should work seamlessly out of the box.

@neovandeen: it was no part of my intentions to make flame war.
I'm very grateful for Canonical for their effort.
I just pointed out that it is a serious and akward problem.
BTW, Dropbox had also a lot of issues with proxy support in the recent years.

I'm also having this problem at my university. It's doubly frustrating because I've been hit with a second bug where Dropbox, GNOME 3 and the specific ATI graphics card I have don't play well together, so I can't revert to using Dropbox for the time being.

Please do not add any more comments on this bug if you do not have any information to help improve the support. If you do want to comment and help, please provide information about the proxy configuration that you are needing to work behind. Information such as which proxy server you are behind, which proxy method is being used (HTTP, HTTPS, SOCKS, etc…), and which authentication scheme is used, would be very helpful to us, to ensure we can test as many configurations as possible.

If you don't have any information like this and want to say this bug affects you, please only click the "Affects me too" link at the top of the bug. Thanks.

Dear Rodney,
After two and a half years since this bug was reported I doubt there are still any doubts remaining about its roots.
This bug is getting people VERY angered. This is the only valuable place to show that and to demonstrate the importance this has for the users.
I know that the responsibility of the delayed resolution is not yours but your attitude is not good PR.
Please give us an update about the resolution status and tell us if you need some specific help...
Is there anybody already working on this?

On 10 December 2011 05:46, Rodney Dawes <email address hidden> wrote:

> If you do want to comment and
> help, please provide information about the proxy configuration that you
> are needing to work behind.

Basic squid\dansguardian installation

@cuby this bug is being worked on currently, and we are aware it affects many users. The feedback we need right now is what kind of proxy setups are most common in our userbase so we can focus on fixing those cases first.

The current resolution status for this bug is: we are working on it, but it's still going to take months to get a useful implementation released. I am marking as in progress.

Ok as requested , my use cases

1) Home usage , through a Smoothwall firewall , which uses Squid in transparent proxy mode.

2) Work use , unknown proxy type, but probably a squid derivative or M$. This uses either a manually defined FQDN or IP address or you can use a proxy.pac file which contains multiple proxy definitions depending on which country you happen to connect to the corporate network on. typically on TCP port 8080 or 8000. I could supply the pac file - IP's changed of course - if that would be useful?

3) Using ssh/corkscrew tunneling through above proxies using a Socks 5 proxy on any TCP port above 1024. This is used for anonymous communications. This leverages the -D parameter of the ssh applications on Linux.

Hope this helps, if you need any further information then please just shout.

@dobey:

I (using ubuntu-one with KDE on Kubuntu) switch the proxy on-off via script (in /etc/X11/Xsession.d ) depends on some characteristically parameter at work or at home. I set then the environment variables, the kde proxy, the davfs proxy, etc. ON or OFF.

So, a good solution for me is the possibility to change a configuration file. The best solution is, if ubuntuone receive the proxy from the environment variables automatic.

wpad-based proxy configuration selecting either squid or IAS proxy

We have a non-authenticated HTTP proxy which listens on port 88 and allows
outbound connections only on port 80 and 443.

Same configuration for all 300,000 employees. Not all Linux users of course
:-) And on even smaller percentage of Ubuntu Linux users.

On Fri, Dec 9, 2011 at 3:00 PM, Roberto Alsina <<email address hidden>
> wrote:

> @cuby this bug is being worked on currently, and we are aware it affects
> many users. The feedback we need right now is what kind of proxy setups
> are most common in our userbase so we can focus on fixing those cases
> first.
>
> The current resolution status for this bug is: we are working on it, but
> it's still going to take months to get a useful implementation released.
> I am marking as in progress.
>
> ** Changed in: ubuntuone-client
> Status: Triaged => In Progress
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/387308
>
> Title:
> HTTPS Proxy Support for file sync
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu-sso-client/+bug/387308/+subscriptions
>

Le 09/12/2011 21:00, Roberto Alsina a écrit :
> @cuby this bug is being worked on currently, and we are aware it affects
> many users. The feedback we need right now is what kind of proxy setups
> are most common in our userbase so we can focus on fixing those cases
> first.

Non-authenticated proxy on port 3128 with *.pac file available.
It lets 80 and 443 out, not much more it seems.

Cyprien.

Hello,
At work I have an authenticated (login and password) http, https, ftp and socks proxy on port 8080.
We are about 1000 people and about 10% use linux.

I'm using a HTTP proxy on port 80 with no authentication - it uses MAC filtering to determine which users to grant or deny access to. HTTP and HTTPS connections are allowed out, but FTP is blocked.

Our university dormitory network is connected to Internet via HTTP(S) proxy probably powered by McAfee Web Gateway 6.8.7 Build 9396. No authentication required (the wired connection to the network is already authenticated by 802.1X PEAP).

We're using squid/2.7.STABLE5 proxy on port 8081. Manual configuration is needed, no transparent proxy.

At university we have a Proxy for wired connections:
Mac Filtering, No Authentication, Port 8080, Proxy not transparent

some ports, such as the one used for facebook-chat, appear to be open without proxy, but not many.

(WLAN uses the same proxy + cysco anyconnect VPN)

I have the same issue, proxy using 8080 port, proxy configured manually or through automatic configuration ".pac" script file.

I'm affected by this bug. I need proxy support with basic authentication (user/password) to have internet access from work.

I am affected by this bug. Need proxy support with basic authentication on Windows client. Thanks.

Hello, same issue for me, proxy using authentication, port 3128 (http, https, ftp and socks proxy).
Thank.

i.ve been on this bug list for a year now. i had it with this neither
ubuntu one nor usc works behind ntlm proxies. guys just give ip appearently
canonical cares more about the parts of ubuntu which kay never bring any
revenue.

lophie, the bug is being worked on. However it's not trivial to fix. If you think it is, we are happy to accept patches though. Please don't spam our bug reports with such negative comments.

Thanks everyone else who provided information about your proxy configurations. We have a good set of information about what methods to support to start, and whwere to go from there, and are working on it. Please be patient as we get the fixes implemented in our many projects, and work to get the support shipped out to you. It may not work for all of you to start, but we will continue to work on adding support for some of the more complex configurations, after getting the majority supported at first. Thanks again, and we're sorry you haven't been able to use Ubuntu One behind your proxies.

Rodney, I would say that part of "Ubuntu One" service is on sale, while its development it's clearly not completed yet.
I would never pay the extra storage space for something that it's missing such a basic functionality, whereas the competitor (dropbox) started working perfectly from the very beginning.
I suspect, same happens if I use my android with a proxy, and I paid for the music streaming....
You say "it's not trivial to fix".
I say: "do not put on sale something that you're not able to manage and fix. Leave it for free and than leave the bugs open until 2020".

Rage will not help this bug to be solved...

I really thing the issues all devs have with Proxy stuff should be dealt with at a lower level. (Apple is making a lot of things like this easier recently with it's new system APIs for example, and in android apps don't have to bother either with proxy support starting fron API 11 )

I have suggested that proxy settings could be configured and no longer handled by a preference global variable but by enforcing network communications through it. (in NetworkManager ??? there is a bug open for it and a blueprint, why not contributing to it ?)

If you type "proxy issue" in launchpad, you can see a lot of bugs yet to be fixed.
I'm not saying this bug should not be fixed, I just say that if a lot of devs are already putting efforts to fix this in individual apps there should be a discussion to include a management of proxy settings at a lower level (just like we do for vpn connexions and stuff like this...)

I agree with AureusZ.
Maybe libproxy could be a common platform?
( https://code.google.com/p/libproxy/ )

I don't know that project just made a Google search and I noticed that it is under active development.

When trying to connect to u1, the application totally freezes.

I get an "Unable to find the server at login.ubuntu.com" error message when I try to connect to Ubuntu One from behind a proxy server.

New version 12.04 with proxy support:
can sign in, can retrieve information, but file sync does not work through proxy...

Great to see progress on this! However, is "Fix Released" the correct status for this bug if file sync does not yet work through a proxy?

I can confrim that signing in is now possible. (Even though it gets stuck at some points at "getting information", the set up can be finished by clicking continue. )

After signing in used space, "Devices", and "Account information" are displayed correctly. However, File Sync is still not able to connect.

I dont think this should be marked as fixed.

You need to install ubuntuone-client-proxy to be able to use file sync through a proxy. If it is not working for you after installing that, and restarting file sync, please file a new bug. The support generally works, but given the number of possible proxy configuration variations in the wild, some people may of course encounter issues, and we will work to resolve them as they are reported.

Thanks.

Exellent!
I can confrim it works after installing ubuntuone-client-proxy!

(Proxy without authentication)

Since this bug is a duplicate for the proxy issues under windows will this fix propagate to the windows client at some point?

Yes. There were some other issues that cropped up on Windows we are trying to fix right now, and had to roll back the 3.0.0 release because of them.

I am behind authenticated proxy on Ubuntu 12.04 with latest updates. The fily sync gives me AUTH_FAILED error. As suggested, I have filed a new bug report (https://bugs.launchpad.net/ubuntuone-client/+bug/987638).

Hope to get it resolved soon.

-- VInay

This bug still exist! :(

@Vasilis If you're going to claim a bug still exists, at least explain the issue you are seeing. The file sync client supports proxies now. You do have to install the ubuntuone-client-proxy package to get it working, however.

Still doesn't work for me, with ubuntuone-client-proxy installed
Behind proxy at work, sync client can't connect. Where can I find a log and post it ?

@Edrin Please file a new bug report. The logs are in ~/.cache/ubuntuone/log/ . If you attach logs to your new bug, you may want to mark the bug as private first, as the logs will have file names and such data, if you don't wish that information to be public.

After a fresh ubuntu 12.04 install, and after installing ubuntuone-client-proxy, launched ubuntuone and then install, login, setup and sync worked flawlessly. At last, after almost 3 years. good job! I am behind a proxy without authentication. Now will try on android and windows. However, It is a pity that tomboy support was removed.

I am also behind a proxy and could not use Ubuntu One. With the ubuntuone-client-proxy package applied, I can now use the cloud as desired!

(using 12.04, 32bit behind a proxy without authentication and Ubuntu One V3.0.2)