Comment 105 for bug 387308

@SabreWolfy: you make a good point that the majority of casual Ubuntu users will not be aware of how to report a bug. However, relative to other bugs in Launchpad (to which the same point must be applied), this bug still doesn't appear in the top 200. If you want this bug to be noticed more, it would seem sensible to me to ask Ubuntu users you know to indicate that it affects them too!

Personally, I think it is reasonable to expect a longer turnaround on bugs and issues in FOSS projects than with vendors of commercial operating systems: if we're not paying for the software, where does the money come from to pay a developer to fix the problem if a solution for the community is not forthcoming? I think the argument from those with an anti-FOSS point of view will sneer and say 'you get what you pay for' is poor, but I think that's a different argument: that argument proposes that anything done for free can't be done well. My argument is that it can be done well, but when you have a limited budget, you solve the biggest problems first, which are typically those that affect the customers who are paying you (those on a support contract).

You sound a bit cynical in your last paragraph! UbuntuOne is just one of quite a few file sharing applications that work on Ubuntu - surely the ability for the user to choose between applications outweighs a fault (albeit painful) in one of those choices?