Comment 38 for bug 297245

I just received a call from a woman named Sonya from Dell, whom I spoke with before, and she has assured me that my new laptop is already in process and should most likely arrive by Monday.

Sonya has been fairly good about her job. The rest of Dell is seriously lacking in the customer service, testing, quality, and inter-office communications.

My experience so far with Dell has been this...
If you buy a Dell laptop with Ubuntu preinstalled, you have a 1/3 chance of it actually working. Be prepared to wait for 14 days at a time for each laptop to arrive. Upon booting, it will most likely go to a white-screen. In this case, you must call Dell and tell them that you would like to exchange. If you call Dell customer support about a Linux problem, they will refer you to Canonical who will ask if you've purchased their expensive customer service package. There is a Linux customer support line, but you will have to search around online to find it since it's not printed on any of the information you will receive, nor does Dell Customer Support forward you there. Even when you've reported your problem, and one person from Dell assures you that they are addressing it, someone else from Dell will call and email you to say that they have cancelled your order. You must be persistent and hold them completely accountable in order to have anything work right.

If you are the type of customer who expects something to "just work out of the box" then you by no means should ever go with Dell.