Comment 48 for bug 462828

Thanks for the quick response solving this problem so rapidly. This type of
team effort should be Applauded by the World to the UBUNTU/Linux
providers all over the World. Great Job Guys/Ladies

On Fri, Oct 30, 2009 at 8:52 AM, Robin Bownes <email address hidden>wrote:

> Hi,
>
> I'm not really sure what this is about. The problem that I have with
> Ubuntuone is that I get the message "Capabilities mismatch with server"
> when I try to connect. (What is that about 8 of 12 MP3 files being
> deleted?)
>
> I am very new to Linux, so excuse me if this is the same thing. However,
> a lot of what you said in email I received from you went somewhat over
> my head. I was/am under the impression that Ubuntuone allows me to use
> 2GB of web space in a similar way to DropBox, etc. If there is more to
> it than that, then I'd love to know about it.
>
> Robin
>
> -----Original Message-----
> From: Matt Griffin <email address hidden>
> Reply-to: Bug 462828 <email address hidden>
> To: <email address hidden>
> Subject: [Bug 462828] Re: Files are marked for deletion on server when
> syncdaemon is killed during sync
> Date: Fri, 30 Oct 2009 13:28:43 -0000
>
>
> ** Description changed:
>
> Steps to reproduce:
>
> On Computer1
> 1) Run reinstall_u1.sh script to ensure a clean u1 environment on
> Computer1
> 2) Applications->Internet->Ubuntu One
> 3) Add Computer1 to my account
> 4) Copy ~/Cush (with 12 mp3 files) to ~/Ubuntu One
> 5) Sync occurs with server
> 6) Check that sync completes by going to https://one.ubuntu.com/ and see
> all 12 files there
> On Computer2
> 7) Run reinstall_u1.sh script to ensure a clean u1 environment on
> Computer2
> 8) Applications->Internet-Ubuntu One
> 9) Add Computer2 to my account
> 10) Sync starts - allow to run until first 4 mp3 files are there
> 11) $ killall ubuntuone-client-applet ubuntuone-syncdaemon
> 12) Applications->Internet->Ubuntu One
> 13) Allow sync to happen
>
> Result: 8 of 12 mp3 files deleted on Computer1 and marked for deletion on
> cloud (thus unavailable on web) - all just show the 4 files left by
> Computer2
> Expected result: 12 mp3 files on both computers and cloud
>
> Log files being attached along with reinstall_u1.sh script
>
> ================
> Karmic release note:
>
> Ubuntu One files may become unavailable in some circumstances
>
> A bug in the ubuntu one client (#462828) can cause files to become
> unavailable in some circumstances. A new client has been released in
> the update channel and the server has been updated to show a
> "Capabilities Mismatch" error when in use with a an older client to
> prevent files becoming unavailable to users.
>
> Manually running an system update will update the client to work with
> the deployed server and fix the root cause. Files are still available
> via the web interface at http://one.ubuntu.com
>
> Contact syncing and tomboy syncing services are not affected by this
> issue.
>
> ================
>
> The temporary measure to protect against user data loss will cause the
> desktop client to display a "Capabilities Mismatch" message.
> +
> +
> + Update: Fix has been deployed. Beta PPA and non-beta PPA users can both
> receive the fixed client software by running Update Manager.
>
> --
> Files are marked for deletion on server when syncdaemon is killed during
> sync
> https://bugs.launchpad.net/bugs/462828
> You received this bug notification because you are a direct subscriber
> of a duplicate bug.
>
> Status in Ubuntu Release Notes: Fix Released
> Status in Ubuntu One Client: Fix Released
> Status in “ubuntuone-client” package in Ubuntu: Fix Released
> Status in ubuntuone-client in Ubuntu Karmic: Fix Released
>
> Bug description:
> Steps to reproduce:
>
> On Computer1
> 1) Run reinstall_u1.sh script to ensure a clean u1 environment on Computer1
> 2) Applications->Internet->Ubuntu One
> 3) Add Computer1 to my account
> 4) Copy ~/Cush (with 12 mp3 files) to ~/Ubuntu One
> 5) Sync occurs with server
> 6) Check that sync completes by going to https://one.ubuntu.com/ and see
> all 12 files there
> On Computer2
> 7) Run reinstall_u1.sh script to ensure a clean u1 environment on Computer2
> 8) Applications->Internet-Ubuntu One
> 9) Add Computer2 to my account
> 10) Sync starts - allow to run until first 4 mp3 files are there
> 11) $ killall ubuntuone-client-applet ubuntuone-syncdaemon
> 12) Applications->Internet->Ubuntu One
> 13) Allow sync to happen
>
> Result: 8 of 12 mp3 files deleted on Computer1 and marked for deletion on
> cloud (thus unavailable on web) - all just show the 4 files left by
> Computer2
> Expected result: 12 mp3 files on both computers and cloud
>
> Log files being attached along with reinstall_u1.sh script
>
> ================
> Karmic release note:
>
> Ubuntu One files may become unavailable in some circumstances
>
> A bug in the ubuntu one client (#462828) can cause files to become
> unavailable in some circumstances. A new client has been released in
> the update channel and the server has been updated to show a
> "Capabilities Mismatch" error when in use with a an older client to
> prevent files becoming unavailable to users.
>
> Manually running an system update will update the client to work with
> the deployed server and fix the root cause. Files are still available
> via the web interface at http://one.ubuntu.com
>
> Contact syncing and tomboy syncing services are not affected by this
> issue.
>
> ================
>
> The temporary measure to protect against user data loss will cause the
> desktop client to display a "Capabilities Mismatch" message.
>
>
> Update: Fix has been deployed. Beta PPA and non-beta PPA users can both
> receive the fixed client software by running Update Manager.
>
> --
> Files are marked for deletion on server when syncdaemon is killed during
> sync
> https://bugs.launchpad.net/bugs/462828
> You received this bug notification because you are a direct subscriber
> of a duplicate bug.
>

--
Rickey Ross
Network Support Engineer
<email address hidden>
<email address hidden>