Ubuntu
ubuntuone-client package

  1. Bug #487257
  2. Comment #4

Comment 4 for bug 487257

Revision history for this message
Joshua Hoover (joshuahoover) wrote : Re: UbuntuOne does not sync properly and sometimes not at all

Hi Juan,

My apologies for the inconvenience Ubuntu One is causing you. I'm going to assign this to a developer to look into further. We are working out some issues that come about when you are trying to sync thousands of files, but I want a developer to look at this particular bug so we can track down any additional root causes that might be behind these problems.

In the mean time, if you could provide some debug syncdaemon.log files, that will likely help our developers troubleshoot this issue further. To do this:

1. Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf
2. Add the following 2 lines to this file and save:

[__main__]
log_level = DEBUG

3. Restart the Ubuntu One client
4. Let the client try to sync (maybe even add a file to force it to sync)
5. Attach ~/.cache/ubuntuone/log/syncdaemon.log to this bug report

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Thank you,

Joshua