When I suspend the computer and try to wake it, the keyboard's backlight goes on and the power light turns on, but the screen stays black. I have to hard reset the computer to get it to work again.

Bug #1663020 reported by Sam Youngs
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Dell Sputnik
New
Undecided
Unassigned
linux (Ubuntu)
Incomplete
Medium
Unassigned

Bug Description

ubuntu version 16.04

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-62-generic 4.4.0-62.83
ProcVersionSignature: Ubuntu 4.4.0-62.83-generic 4.4.40
Uname: Linux 4.4.0-62-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: syoungs 2108 F.... pulseaudio
CurrentDesktop: Unity
Date: Wed Feb 8 15:20:42 2017
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-xenial-amd64-20160624-2
HibernationDevice: RESUME=UUID=e6abcdff-00cd-4a53-b393-ab11047626b0
InstallationDate: Installed on 2017-02-03 (5 days ago)
InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 0bda:568b Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 0cf3:e301 Atheros Communications, Inc.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 13 9360
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-62-generic.efi.signed root=UUID=5146abc4-5b23-44ae-a78c-aa487a06e4e0 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-62-generic N/A
 linux-backports-modules-4.4.0-62-generic N/A
 linux-firmware 1.157.6
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/13/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.0.7
dmi.board.name: 05JK94
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.0.7:bd09/13/2016:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn05JK94:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9360
dmi.sys.vendor: Dell Inc.

Revision history for this message
Sam Youngs (syoungs) wrote :
Revision history for this message
Brad Figg (brad-figg) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Joseph Salisbury (jsalisbury) wrote :

Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem?

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.10 kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.10-rc7

Changed in linux (Ubuntu):
importance: Undecided → Medium
status: Confirmed → Incomplete
Revision history for this message
Sam Youngs (syoungs) wrote :

After I submitted this report, I upgraded to kernel 4.6 to see if that helped. It did not, but when I upgraded to Ubuntu 16.10, the bug resolved itself.

Revision history for this message
spike speigel (frail-knight) wrote :

I too have a Dell XPS 9360, and I'm still experiencing this issue running the latest 4.10 kernel on 16.04 LTS with HWE-Edge:

$ uname -a
Linux blackhole 4.10.0-14-generic #16~16.04.1-Ubuntu SMP Fri Mar 17 17:28:20 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

I can confirm I have all the latest updates and firmware.

affects: linux → dell-sputnik
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

@spike,

I can't reproduce this issue on Ubuntu 16.04 with hwe edge kernel. BIOS version is 1.3.2.

Revision history for this message
Lahoucine Enassiri (enassirilahoucine) wrote :

Les commentaires et autres débâcle ou débâclés, se verrons dans la production nouvelle programmation.

Revision history for this message
Lahoucine Enassiri (enassirilahoucine) wrote :

Les progrees se verrons bien et protégés..

tags: added: patch
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.