Ubuntu
alsa-driver package

No sound on ASUS ROG Strix SCAR 16 G634JZ

Bug #2033195 reported by Adam Niedling on 2023-08-27

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	alsa-driver (Ubuntu)	New	Undecided	Unassigned

Bug Description

Using Ubuntu 23.04 on a on ASUS ROG Strix SCAR 16 G634JZ laptop. There is no sound from internal speakers. Sound via HDMI is fine.

grep "Codec:" /proc/asound/card*/codec*
/proc/asound/card0/codec#0:Codec: Realtek ALC285
/proc/asound/card0/codec#2:Codec: Intel Raptorlake HDMI
/proc/asound/card1/codec#0:Codec: Nvidia GPU a5 HDMI/DP

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15
Uname: Linux 6.2.0-27-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: anied 2772 F.... wireplumber
/dev/snd/controlC2: anied 2772 F.... wireplumber
/dev/snd/controlC1: anied 2772 F.... wireplumber
/dev/snd/seq: anied 2769 F.... pipewire
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sun Aug 27 16:43:12 2023
InstallationDate: Installed on 2023-05-03 (116 days ago)
InstallationMedia: Ubuntu 23.04 "Lunar Lobster" - Release amd64 (20230418)
PackageArchitecture: all
ProcEnviron:
LANG=hu_HU.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
XDG_RUNTIME_DIR=<set>
SourcePackage: alsa-driver
Symptom: audio
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/12/2023
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: G634JZ.317
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: G634JZ
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.ec.firmware.release: 0.67
dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrG634JZ.317:bd07/12/2023:br5.27:efr0.67:svnASUSTeKCOMPUTERINC.:pnROGStrixG634JZ_G634JZ:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG634JZ:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: ROG Strix
dmi.product.name: ROG Strix G634JZ_G634JZ
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Tags:

Revision history for this message

Adam Niedling (krychek) wrote on 2023-08-27:

AlsaInfo.txt Edit (83.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (126.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.6 KiB, text/plain; charset="utf-8")

Revision history for this message

log piv (logpiv) wrote on 2023-12-07:

I have the same problem. No sound using ubuntu 23.04 on a on ASUS ROG Strix SCAR 16 2023 G634JZ laptop. I can only ear sound with headphones. I have also tried with xubuntu 22.04 and 23.04 and the same result: no sound from internal speakers.

Revision history for this message

Daniel Berlin (dberlin) wrote on 2024-03-30:

0001-Add-support-for-2024-ROG-Strix-G634JZR.patch Edit (1.8 KiB, text/plain)

Doing this "right" requires kernel patch (attached).
This will work on 2024 model JZR.
A similar version will work on 2023 if you add the right subsystem ids[1] to the patch.

You can also work around this by creating /etc/modprobe.d/alsa-base.conf and adding

options snd-hda-intel model=1043:1caf

and then rebooting.

(For those following along at home, don't try this on anything but a G634J model unless you know what you are doing. The Cirrus windows driver inf reuses the 1caf model tunings, and has a comment saying this is explicitly correct - the newer G634 just have a different speaker vendor, but reuse the tunings/etc from the older model )

[1] lspci -nn -v and look for the subsystem id:

0000:00:1f.3 Audio device [0403]: Intel Corporation Raptor Lake High Definition Audio Controller [8086:7a50] (rev 11) (prog-if 80)
DeviceName: Onboard - Sound
Subsystem: ASUSTeK Computer Inc. Device [1043:3a60]

Replace the 10433a60 in the patch with the right subsystem id.

Revision history for this message

Ubuntu Foundations Team Bug Bot (crichton) wrote on 2024-03-30:

The attachment "0001-Add-support-for-2024-ROG-Strix-G634JZR.patch" seems to be a patch. If it isn't, please remove the "patch" flag from the attachment, remove the "patch" tag, and if you are a member of the ~ubuntu-reviewers, unsubscribe the team.

[This is an automated message performed by a Launchpad user owned by ~brian-murray, for any issues please contact him.]

tags:

added: patch