Comment 69 for bug 392799

That's where locality comes in. Those people proving voice support
could be using irc as *their* support backend when google fails.
Plus, they're more likely to know how to file bugs and so on. Do you
really want every new user and their mom filing redundant and poorly
described bugs on launchpad? How accessible do you think irc is? I
remember it took me MONTHS just to figure out how to get on Freenode
at all. My friends only managed to get on because I showed them how.
I'm not expecting irc to go away, it has it's place -- but I'm not
sure I believe that it's place is end user support.

On Tue, Jan 19, 2010 at 3:07 PM, Terence Simpson
<email address hidden> wrote:
> I don't think a voice/video support system can scale in the way IRC can.
> How would it cope with tens/hundred of people asking questions
> simultaneously? Also, on IRC you'll see often people giving support to
> multiple people at once, that's just not possible with a non text-based
> system. IRC is not going to go away any time soon.
>
> --
> #ubuntu too noisy to be useful
> https://bugs.launchpad.net/bugs/392799
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