Comment 1 for bug 392799

This is a known issue.

The limitation that the IRC Team has come across in trying to rectify this is how to efficiently split the 1400 users in a way that does not further reduce the quality of assistance.

If we choose to require a foyer, then that uses up personhours that would otherwise be dedicated to technical help instead. A subsequent issue that arises from this technique is that users feel palmed-off and more like a number than a person. Think of any phyisical-world queue, for example.

Another potential fix is to encourage more support in local team channels, however this is limited by the help available in these channels.

Any further ideas are most welcome.