Hi Andrew, thanks for the bug report.
The workflow should be like:
Someone reports a bug
A triager ask some question and set the status to Incomplete
The reporter adds the information the triager asks and sets the status back to new
When the reporter set the status back to new, the expiry counting stops.
Also when you add a comment to an incomplete bug but don't set the status back to new, the counting is automatically reset to 60 days.
Hi Andrew, thanks for the bug report.
The workflow should be like:
Someone reports a bug
A triager ask some question and set the status to Incomplete
The reporter adds the information the triager asks and sets the status back to new
When the reporter set the status back to new, the expiry counting stops.
Also when you add a comment to an incomplete bug but don't set the status back to new, the counting is automatically reset to 60 days.