Ubuntu
linux package

USB Mass Storage Mobile Phone Fails to Mount

Bug #576777 reported by weston on 2010-05-07

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

My phone is a Kyocera Tempo. The last time I know this worked was in K/Ubuntu 7. I assumed I was doing something wrong, but finally decided to do some digging. lsusb reports the phone is connected:

Bus 002 Device 011: ID 0c88:1000 Kyocera Wireless Corp.

dmesg gives an error consistently (see below). Phone and cable work fine in MS Windows (but what fun is that!) This is my first bug report, so please let me know if there is something I should be doing differently. (I'd like be as helpful as possible.)

Thanks in advance!

[ 1644.485340] Buffer I/O error on device sdb, logical block 64
[ 1644.485353] Buffer I/O error on device sdb, logical block 65
[ 1644.640106] usb 2-2: reset full speed USB device using ohci_hcd and address 13
[ 1644.980115] usb 2-2: reset full speed USB device using ohci_hcd and address 13
[ 1645.320064] usb 2-2: reset full speed USB device using ohci_hcd and address 13
[ 1645.690086] usb 2-2: reset full speed USB device using ohci_hcd and address 13
[ 1646.030101] usb 2-2: reset full speed USB device using ohci_hcd and address 13
[ 1646.370108] usb 2-2: reset full speed USB device using ohci_hcd and address 13
[ 1646.555263] sd 11:0:0:0: [sdb] Result: hostbyte=DID_ERROR driverbyte=DRIVER_SENSE
[ 1646.555279] sd 11:0:0:0: [sdb] Sense Key : Illegal Request [current]
[ 1646.555291] sd 11:0:0:0: [sdb] Add. Sense: Invalid field in cdb
[ 1646.555305] sd 11:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 00 40 00 00 08 00
[ 1646.555326] end_request: I/O error, dev sdb, sector 64
[ 1647.612002] usb 2-2: USB disconnect, address 13
[ 1647.612335] sd 11:0:0:0: [sdb] Unhandled error code
[ 1647.612341] sd 11:0:0:0: [sdb] Result: hostbyte=DID_ERROR driverbyte=DRIVER_OK
[ 1647.612351] sd 11:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 00 40 00 00 08 00
[ 1647.612374] end_request: I/O error, dev sdb, sector 64
[ 1647.612385] __ratelimit: 14 callbacks suppressed
[ 1647.612393] Buffer I/O error on device sdb, logical block 64
[ 1647.612404] Buffer I/O error on device sdb, logical block 65
[ 1647.612411] Buffer I/O error on device sdb, logical block 66
[ 1647.612419] Buffer I/O error on device sdb, logical block 67
[ 1647.612426] Buffer I/O error on device sdb, logical block 68
[ 1647.612433] Buffer I/O error on device sdb, logical block 69
[ 1647.612440] Buffer I/O error on device sdb, logical block 70
[ 1647.612448] Buffer I/O error on device sdb, logical block 71
[ 1649.200080] usb 2-2: new full speed USB device using ohci_hcd and address 14
[ 1649.392596] usb 2-2: configuration #1 chosen from 1 choice
[ 1654.353567] usb 2-2: USB disconnect, address 14
[ 1655.940094] usb 2-2: new full speed USB device using ohci_hcd and address 15
[ 1656.131488] usb 2-2: configuration #1 chosen from 1 choice
[ 1656.133662] scsi12 : SCSI emulation for USB Mass Storage devices
[ 1656.134078] usb-storage: device found at 15
[ 1656.134084] usb-storage: waiting for device to settle before scanning
[ 1661.133232] usb-storage: device scan complete
[ 1661.139195] scsi 12:0:0:0: Direct-Access Qualcomm MMC Storage 2.31 PQ: 0 ANSI: 2
[ 1661.140360] sd 12:0:0:0: Attached scsi generic sg2 type 0
[ 1661.290073] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1661.485223] sd 12:0:0:0: [sdb] 3987457 512-byte logical blocks: (2.04 GB/1.90 GiB)
[ 1661.495202] sd 12:0:0:0: [sdb] Write Protect is off
[ 1661.495212] sd 12:0:0:0: [sdb] Mode Sense: 03 00 00 00
[ 1661.495219] sd 12:0:0:0: [sdb] Assuming drive cache: write through
[ 1661.523227] sd 12:0:0:0: [sdb] Assuming drive cache: write through
[ 1661.523242] sdb: sdb1
[ 1661.560235] sd 12:0:0:0: [sdb] Assuming drive cache: write through
[ 1661.560250] sd 12:0:0:0: [sdb] Attached SCSI removable disk
[ 1661.780083] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1662.120061] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1662.450084] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1662.665225] sd 12:0:0:0: [sdb] Unhandled sense code
[ 1662.665236] sd 12:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 1662.665248] sd 12:0:0:0: [sdb] Sense Key : Medium Error [current]
[ 1662.665260] sd 12:0:0:0: [sdb] Add. Sense: Recorded entity not found
[ 1662.665272] sd 12:0:0:0: [sdb] CDB: Read(10): 28 00 00 3c d8 00 00 00 01 00
[ 1662.665295] end_request: I/O error, dev sdb, sector 3987456
[ 1662.665308] Buffer I/O error on device sdb, logical block 3987456
[ 1662.820075] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1663.160082] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1663.500078] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1663.685225] sd 12:0:0:0: [sdb] Unhandled sense code
[ 1663.685236] sd 12:0:0:0: [sdb] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[ 1663.685248] sd 12:0:0:0: [sdb] Sense Key : Medium Error [current]
[ 1663.685260] sd 12:0:0:0: [sdb] Add. Sense: Recorded entity not found
[ 1663.685273] sd 12:0:0:0: [sdb] CDB: Read(10): 28 00 00 3c d8 00 00 00 01 00
[ 1663.685295] end_request: I/O error, dev sdb, sector 3987456
[ 1663.685308] Buffer I/O error on device sdb, logical block 3987456
[ 1663.840071] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1664.180114] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1664.520112] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1664.860099] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1665.200099] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1665.540128] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1665.725233] sd 12:0:0:0: [sdb] Result: hostbyte=DID_ERROR driverbyte=DRIVER_SENSE
[ 1665.725250] sd 12:0:0:0: [sdb] Sense Key : Illegal Request [current]
[ 1665.725262] sd 12:0:0:0: [sdb] Add. Sense: Invalid field in cdb
[ 1665.725277] sd 12:0:0:0: [sdb] CDB: Read(10): 28 00 00 3c d7 f8 00 00 01 00
[ 1665.725299] end_request: I/O error, dev sdb, sector 3987448
[ 1665.725312] Buffer I/O error on device sdb, logical block 3987448
[ 1665.725323] Buffer I/O error on device sdb, logical block 3987449
[ 1665.725331] Buffer I/O error on device sdb, logical block 3987450
[ 1665.725339] Buffer I/O error on device sdb, logical block 3987451
[ 1665.725348] Buffer I/O error on device sdb, logical block 3987452
[ 1665.725357] Buffer I/O error on device sdb, logical block 3987453
[ 1665.725365] Buffer I/O error on device sdb, logical block 3987454
[ 1665.725373] Buffer I/O error on device sdb, logical block 3987455
[ 1665.880098] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1666.220100] usb 2-2: reset full speed USB device using ohci_hcd and address 15
[ 1666.590065] usb 2-2: reset full speed USB device using ohci_hcd and address 15

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: konqueror 4:4.4.2-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
Date: Thu May 6 22:42:47 2010
InstallationMedia: Kubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100427)
ProcEnviron:
LANGUAGE=
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: kdebase

Tags:

Revision history for this message

weston (mwlundgren) wrote on 2010-05-07:

Dependencies.txt Edit (6.1 KiB, text/plain; charset="utf-8")

Revision history for this message

ooze (zoe-gauthier) wrote on 2010-05-07:

Thank you for taking the time to report this bug and helping to make Ubuntu better. We need some more information from you before we can start working on this bug.

Please include the information requested at https://help.ubuntu.com/community/DebuggingUSBStorage as separate attachments.

affects:	ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

weston (mwlundgren) wrote on 2010-05-08:

dmesg_output.txt Edit (48.4 KiB, text/plain)

Revision history for this message

weston (mwlundgren) wrote on 2010-05-08:

dmesg_output2.txt Edit (49.3 KiB, text/plain)

Thank you... I used a ">" to put the output into a text file. Is this the correct method?

Revision history for this message

weston (mwlundgren) wrote on 2010-05-08:

lsb_output.txt Edit (84 bytes, text/plain)

Revision history for this message

weston (mwlundgren) wrote on 2010-05-08:

lsusb_output.txt Edit (42.0 KiB, text/plain)

Revision history for this message

weston (mwlundgren) wrote on 2010-05-08:

uname_output.txt Edit (91 bytes, text/plain)

ooze (zoe-gauthier) on 2010-05-10

Changed in linux (Ubuntu):
status:	Incomplete → New

Revision history for this message

Jeremy Foshee (jeremyfoshee) wrote on 2010-05-17:

Hi weston,

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags:	added: needs-upstream-testing
tags:	added: kj-triage
Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

weston (mwlundgren) wrote on 2010-05-19: Re: [Bug 576777] Re: USB Mass Storage Mobile Phone Fails to Mount

Download full text (8.7 KiB)

Thank you. I will try this, unfortunately I dropped my laptop and it will
require some soldering first.

On Mon, May 17, 2010 at 9:51 AM, Jeremy Foshee
<email address hidden>wrote:

Thank you. I will try this, unfortunately I dropped my laptop and it will
require some soldering first.

On Mon, May 17, 2010 at 9:51 AM, Jeremy Foshee
<jeremy.foshee@canonical.com>wrote:

> Hi weston,
>
> If you could also please test the latest upstream kernel available that
> would be great.  It will allow additional upstream developers to examine the
> issue.  Refer to https://wiki.ubuntu.com/KernelMainlineBuilds .  Once
> you've tested the upstream kernel, please remove the
> 'needs-upstream-testing' tag.  This can be done by clicking on the yellow
> pencil icon next to the tag located at the bottom of the bug description and
> deleting the 'needs-upstream-testing' text.  Please let us know your
> results.
>
> Thanks in advance.
>
>    [This is an automated message.  Apologies if it has reached you
> inappropriately; please just reply to this message indicating so.]
>
>
> ** Tags added: needs-upstream-testing
>
> ** Tags added: kj-triage
>
> ** Changed in: linux (Ubuntu)
>       Status: New => Incomplete
>
> --
> USB Mass Storage Mobile Phone Fails to Mount
> https://bugs.launchpad.net/bugs/576777
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in “linux” package in Ubuntu: Incomplete
>
> Bug description:
> My phone is a Kyocera Tempo. The last time I know this worked was in
> K/Ubuntu 7. I assumed I was doing something wrong, but finally decided to do
> some digging. lsusb reports the phone is connected:
>
> Bus 002 Device 011: ID 0c88:1000 Kyocera Wireless Corp.
>
> dmesg gives an error consistently (see below). Phone and cable work fine in
> MS Windows (but what fun is that!) This is my first bug report, so please
> let me know if there is something I should be doing differently. (I'd like
> be as helpful as possible.)
>
> Thanks in advance!
>
> [ 1644.485340] Buffer I/O error on device sdb, logical block 64
> [ 1644.485353] Buffer I/O error on device sdb, logical block 65
> [ 1644.640106] usb 2-2: reset full speed USB device using ohci_hcd and
> address 13
> [ 1644.980115] usb 2-2: reset full speed USB device using ohci_hcd and
> address 13
> [ 1645.320064] usb 2-2: reset full speed USB device using ohci_hcd and
> address 13
> [ 1645.690086] usb 2-2: reset full speed USB device using ohci_hcd and
> address 13
> [ 1646.030101] usb 2-2: reset full speed USB device using ohci_hcd and
> address 13
> [ 1646.370108] usb 2-2: reset full speed USB device using ohci_hcd and
> address 13
> [ 1646.555263] sd 11:0:0:0: [sdb] Result: hostbyte=DID_ERROR
> driverbyte=DRIVER_SENSE
> [ 1646.555279] sd 11:0:0:0: [sdb] Sense Key : Illegal Request [current]
> [ 1646.555291] sd 11:0:0:0: [sdb] Add. Sense: Invalid field in cdb
> [ 1646.555305] sd 11:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 00 40 00 00 08
> 00
> [ 1646.555326] end_request: I/O error, dev sdb, sector 64
> [ 1647.612002] usb 2-2: USB disconnect, address 13
> [ 1647.612335] sd 11:0:0:0: [sdb] Unhandled error code
> [ 1647.612341] sd 11:0:0:0: [sdb] Result: hostbyte=DID_ERROR
> driverbyte=DRIVER_OK
> [ 1647.612351] sd 11:0:0:0: [sdb] CDB: Read(10): 28 00 00 00 00 40 00 00 08
> 00
> [ 1647.612374] end_request: I/O error, dev sdb, sector 64
> [ 1647.612385] __ratelimit: 14 callbacks suppressed
> [ 1647.612393] Buffer I/O error on device sdb, logical block 64
> [ 1647.612404] Buffer I/O error on device sdb, logical block 65
> [ 1647.612411] Buffer I/O error on device sdb, logical block 66
> [ 1647.612419] Buffer I/O error on device sdb, logical block 67
> [ 1647.612426] Buffer I/O error on device sdb, logical block 68
> [ 1647.612433] Buffer I/O error on device sdb, logical block 69
> [ 1647.612440] Buffer I/O error on device sdb, logical block 70
> [ 1647.612448] Buffer I/O error on device sdb, logical block 71
> [ 1649.200080] usb 2-2: new full speed USB device using ohci_hcd and
> address 14
> [ 1649.392596] usb 2-2: configuration #1 chosen from 1 choice
> [ 1654.353567] usb 2-2: USB disconnect, address 14
> [ 1655.940094] usb 2-2: new full speed USB device using ohci_hcd and
> address 15
> [ 1656.131488] usb 2-2: configuration #1 chosen from 1 choice
> [ 1656.133662] scsi12 : SCSI emulation for USB Mass Storage devices
> [ 1656.134078] usb-storage: device found at 15
> [ 1656.134084] usb-storage: waiting for device to settle before scanning
> [ 1661.133232] usb-storage: device scan complete
> [ 1661.139195] scsi 12:0:0:0: Direct-Access     Qualcomm MMC Storage
>  2.31 PQ: 0 ANSI: 2
> [ 1661.140360] sd 12:0:0:0: Attached scsi generic sg2 type 0
> [ 1661.290073] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1661.485223] sd 12:0:0:0: [sdb] 3987457 512-byte logical blocks: (2.04
> GB/1.90 GiB)
> [ 1661.495202] sd 12:0:0:0: [sdb] Write Protect is off
> [ 1661.495212] sd 12:0:0:0: [sdb] Mode Sense: 03 00 00 00
> [ 1661.495219] sd 12:0:0:0: [sdb] Assuming drive cache: write through
> [ 1661.523227] sd 12:0:0:0: [sdb] Assuming drive cache: write through
> [ 1661.523242]  sdb: sdb1
> [ 1661.560235] sd 12:0:0:0: [sdb] Assuming drive cache: write through
> [ 1661.560250] sd 12:0:0:0: [sdb] Attached SCSI removable disk
> [ 1661.780083] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1662.120061] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1662.450084] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1662.665225] sd 12:0:0:0: [sdb] Unhandled sense code
> [ 1662.665236] sd 12:0:0:0: [sdb] Result: hostbyte=DID_OK
> driverbyte=DRIVER_SENSE
> [ 1662.665248] sd 12:0:0:0: [sdb] Sense Key : Medium Error [current]
> [ 1662.665260] sd 12:0:0:0: [sdb] Add. Sense: Recorded entity not found
> [ 1662.665272] sd 12:0:0:0: [sdb] CDB: Read(10): 28 00 00 3c d8 00 00 00 01
> 00
> [ 1662.665295] end_request: I/O error, dev sdb, sector 3987456
> [ 1662.665308] Buffer I/O error on device sdb, logical block 3987456
> [ 1662.820075] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1663.160082] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1663.500078] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1663.685225] sd 12:0:0:0: [sdb] Unhandled sense code
> [ 1663.685236] sd 12:0:0:0: [sdb] Result: hostbyte=DID_OK
> driverbyte=DRIVER_SENSE
> [ 1663.685248] sd 12:0:0:0: [sdb] Sense Key : Medium Error [current]
> [ 1663.685260] sd 12:0:0:0: [sdb] Add. Sense: Recorded entity not found
> [ 1663.685273] sd 12:0:0:0: [sdb] CDB: Read(10): 28 00 00 3c d8 00 00 00 01
> 00
> [ 1663.685295] end_request: I/O error, dev sdb, sector 3987456
> [ 1663.685308] Buffer I/O error on device sdb, logical block 3987456
> [ 1663.840071] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1664.180114] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1664.520112] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1664.860099] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1665.200099] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1665.540128] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1665.725233] sd 12:0:0:0: [sdb] Result: hostbyte=DID_ERROR
> driverbyte=DRIVER_SENSE
> [ 1665.725250] sd 12:0:0:0: [sdb] Sense Key : Illegal Request [current]
> [ 1665.725262] sd 12:0:0:0: [sdb] Add. Sense: Invalid field in cdb
> [ 1665.725277] sd 12:0:0:0: [sdb] CDB: Read(10): 28 00 00 3c d7 f8 00 00 01
> 00
> [ 1665.725299] end_request: I/O error, dev sdb, sector 3987448
> [ 1665.725312] Buffer I/O error on device sdb, logical block 3987448
> [ 1665.725323] Buffer I/O error on device sdb, logical block 3987449
> [ 1665.725331] Buffer I/O error on device sdb, logical block 3987450
> [ 1665.725339] Buffer I/O error on device sdb, logical block 3987451
> [ 1665.725348] Buffer I/O error on device sdb, logical block 3987452
> [ 1665.725357] Buffer I/O error on device sdb, logical block 3987453
> [ 1665.725365] Buffer I/O error on device sdb, logical block 3987454
> [ 1665.725373] Buffer I/O error on device sdb, logical block 3987455
> [ 1665.880098] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1666.220100] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
> [ 1666.590065] usb 2-2: reset full speed USB device using ohci_hcd and
> address 15
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: konqueror 4:4.4.2-0ubuntu2
> ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
> Uname: Linux 2.6.32-22-generic x86_64
> NonfreeKernelModules: fglrx
> Architecture: amd64
> Date: Thu May  6 22:42:47 2010
> InstallationMedia: Kubuntu 10.04 LTS "Lucid Lynx" - Release amd64
> (20100427)
> ProcEnviron:
>  LANGUAGE=
>  LANG=en_US.UTF-8
>  SHELL=/bin/bash
> SourcePackage: kdebase
>
> To unsubscribe from this bug, go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/576777/+subscribe
>

Revision history for this message

Jeremy Foshee (jeremyfoshee) wrote on 2010-08-12:

#10

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags:	added: kj-expired
Changed in linux (Ubuntu):
status:	Incomplete → Expired

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USB Mass Storage Mobile Phone Fails to Mount

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