Ubuntu
system-config-printer package

printer doesn't work

Bug #560508 reported by bjarke on 2010-04-11

This bug report is a duplicate of: Bug #605448: system-config-printer crash using (job viewer). Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	system-config-printer (Ubuntu)	New	Undecided	Unassigned

Bug Description

Binary package hint: system-config-printer

My HP officejet Pro l7480 stops at processing page, when trying to print.

ProblemType: Crash
DistroRelease: Ubuntu 10.04
Package: system-config-printer-gnome 1.2.0+20100408-0ubuntu5
ProcVersionSignature: Ubuntu 2.6.32-19.28-generic 2.6.32.10+drm33.1
Uname: Linux 2.6.32-19-generic x86_64
NonfreeKernelModules: nvidia
Architecture: amd64
Date: Sun Apr 11 08:59:42 2010
ExecutablePath: /usr/share/system-config-printer/system-config-printer.py
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
InterpreterPath: /usr/bin/python2.6
Lpstat: device for HP-Officejet-Pro-l7400: parallel:/dev/lp0
PackageArchitecture: all
Papersize: a4
PpdFiles: HP-Officejet-Pro-l7400: HP Officejet Pro l7400, hpcups 3.10.2
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-19-generic root=UUID=39c136ec-4f53-473e-b659-b30d79f4a7b8 ro quiet splash
ProcCmdline: python /usr/share/system-config-printer/system-config-printer.py
ProcEnviron:
LANG=da_DK.utf8
SHELL=/bin/bash
PythonArgs: ['/usr/share/system-config-printer/system-config-printer.py']
SourcePackage: system-config-printer
Title: system-config-printer.py crashed with KeyError in update_job_creation_times()
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/18/2007
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F5
dmi.board.name: M55S-S3
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF5:bd01/18/2007:svn:pn:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnM55S-S3:rvrx.x:cvn:ct3:cvr:

Tags:

Revision history for this message

bjarke (bjarke73) wrote on 2010-04-11:

BootDmesg.txt Edit (40.8 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (925 bytes, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (4.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.3 KiB, text/plain; charset="utf-8")
Locale.txt Edit (305 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (10.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (362 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (680 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (59.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.9 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (788 bytes, text/plain; charset="utf-8")
Traceback.txt Edit (299 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (94.2 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (191.7 KiB, text/plain; charset="utf-8")

Apport retracing service (apport) on 2010-04-11

tags:

removed: need-duplicate-check

Till Kamppeter (till-kamppeter) on 2010-07-14

visibility:

private → public

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2010-07-14:

The bug report and the data from apport do not fit to each other. Apport reports a crash of the job viewer of system-config-printer. This can never prevent a printer from printing. So you have two problems: The crash of the job viewer and the problem of the printer not printing at all.Please create a new bug report for the problem of your printer not printing and there please follow the instructions of the "Parallel port printer" and "CUPS error_log" sections of https://wiki.ubuntu.com/DebuggingPrintingProblems.

I will make this a duplicate of bug 605448 as that bug contains more information.

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Ubuntusystem-config-printer package