Ubuntu
linux package

Touchpad unresponsive after suspend

Bug #519517 reported by Jon Arnold on 2010-02-09

This bug affects 6 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

Binary package hint: xserver-xorg-input-synaptics

When coming out of suspend on my Gateway cx2619 laptop in Lucid, my touchpad does not respond. A usb mouse works fine.
Here's some lines from my kern.log.
Feb 9 16:26:39 jon-laptop kernel: [ 64.711597] PM: Finishing wakeup.
Feb 9 16:26:39 jon-laptop kernel: [ 64.711599] Restarting tasks ... done.
Feb 9 16:26:39 jon-laptop kernel: [ 64.933167] Unable to query Synaptics hardware.

Please let me know if there's further testing I can do.

ProblemType: Bug
Architecture: i386
Date: Tue Feb 9 16:46:45 2010
DistroRelease: Ubuntu 10.04
DkmsStatus: Error: [Errno 2] No such file or directory
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Alpha i386 (20100113)
Lsusb:
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 1058:1003 Western Digital Technologies, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Gateway CX2619
Package: xserver-xorg-input-synaptics 1.2.0-3ubuntu2
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-12-generic root=UUID=1830cff0-1cbb-4be0-9f96-549096f53855 ro quiet splash
ProcEnviron:
LANG=en_US.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-12.17-generic
RelatedPackageVersions:
xserver-xorg 1:7.5+1ubuntu2
libgl1-mesa-glx 7.7-0ubuntu8
libdrm2 2.4.17-0ubuntu2
xserver-xorg-video-intel 2:2.9.1-1ubuntu4
SourcePackage: xserver-xorg-input-synaptics
Uname: Linux 2.6.32-12-generic i686
dmi.bios.date: 04/12/2006
dmi.bios.vendor: Gateway
dmi.bios.version: 62.07
dmi.board.vendor: Gateway
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: Gateway
dmi.chassis.version: Rev.1
dmi.modalias: dmi:bvnGateway:bvr62.07:bd04/12/2006:svnGateway:pnCX2619:pvr3402235:rvnGateway:rn:rvr:cvnGateway:ct8:cvrRev.1:
dmi.product.name: CX2619
dmi.product.version: 3402235
dmi.sys.vendor: Gateway
glxinfo: Error: [Errno 2] No such file or directory
system:
distro: Ubuntu
architecture: i686kernel: 2.6.32-12-generic

Tags:

Revision history for this message

Jon Arnold (jonarnoldsemail) wrote on 2010-02-09:

BootDmesg.txt Edit (41.9 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.8 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.9 KiB, text/plain; charset="utf-8")
PciDisplay.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (540 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.5 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (95.2 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (215.5 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (29.4 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (29.6 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (4.6 KiB, text/plain; charset="utf-8")
setxkbmap.txt Edit (233 bytes, text/plain; charset="utf-8")
xdpyinfo.txt Edit (19.1 KiB, text/plain; charset="utf-8")
xkbcomp.txt Edit (53.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Bryce Harrington (bryce) wrote on 2010-04-07:

Given the kernel output, this seems more likely to be a linux bug

affects:

xserver-xorg-input-synaptics (Ubuntu) → linux (Ubuntu)

Jeremy Foshee (jeremyfoshee) on 2010-04-20

Changed in linux (Ubuntu):
status:	New → Triaged
importance:	Undecided → Medium

Revision history for this message

madbiologist (me-again) wrote on 2010-07-18:

This might be fixed upstream in kernel 2.6.32.16. From the changelog:

commit 04a08885c36dc2f4663900d007b9d71a7e7f2b92
Author: Dmitry Torokhov
Date: Thu May 13 00:42:23 2010 -0700

Input: psmouse - reset all types of mice before reconnecting

commit ef110b24e28f36620f63dab94708a17c7e267358 upstream.

    Synaptics hardware requires resetting device after suspend to ram
    in order for the device to be operational. The reset lives in
    synaptics-specific reconnect handler, but it is not being invoked
    if synaptics support is disabled and the device is handled as a
    standard PS/2 device (bare or IntelliMouse protocol).

Let's add reset into generic reconnect handler as well.

    Signed-off-by: Dmitry Torokhov
    Cc: Tim Gardner
    Signed-off-by: Greg Kroah-Hartman

A PPA of this kernel can be found at http://kernel.ubuntu.com/~kernel-ppa/mainline/

Revision history for this message

Jon Arnold (jonarnoldsemail) wrote on 2010-07-23:

Unfortunately, that kernel did not fix the problem for me. I installed the debs in the 2.6.32.16 folder.

Revision history for this message

Jon Arnold (jonarnoldsemail) wrote on 2010-08-16:

After installing Maverick, the problem is still not fixed:

Linux jon-laptop 2.6.35-15-generic #21-Ubuntu SMP Wed Aug 11 16:41:40 UTC 2010 i686 GNU/Linux

Revision history for this message

Marja Erwin (marja-e) wrote on 2012-01-24:

Now [as in the last week] also affects 11.04 with an Alps touchpad and the psmouse-alps-dkms patch.

Revision history for this message

drewp (drewp) wrote on 2012-04-10:

I get basically this upon upgrading to 12.04. After resume Xorg says this:
[ 21452.322] (II) Open ACPI successful (/var/run/acpid.socket)
[ 21452.464] (II) NVIDIA(0): Setting mode "1920x1080_60_0"
[ 21453.909] (--) synaptics: SynPS/2 Synaptics TouchPad: touchpad found
[ 21456.409] (II) XKB: reuse xkmfile /var/lib/xkb/server-03AF3717FF3AB439A4BAABA686CCB40771CDF520.xkm

and the fn key for enabling the trackpad makes a stateless notification icon appear, but otherwise it's just like the trackpad is permanently turned off.

Linux plus 3.2.0-22-generic #35-Ubuntu SMP Tue Apr 3 18:33:15 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

ii xserver-xorg-input-synaptics 1.5.99.902-0ubuntu4 Synaptics TouchPad driver for X.Org server

Is there a newer bug I should be moving over to?

Revision history for this message

penalvch (penalvch) wrote on 2013-09-09:

Jon Arnold, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
status:	Triaged → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-11-09:

#10

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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Touchpad unresponsive after suspend

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