Audio fuzziness and sometimes total wash out

Bug #518863 reported by Kirk Bridger
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Won't Fix
Medium
Unassigned

Bug Description

Binary package hint: pulseaudio

After upgrading to Karmic, my sound quality is quite poor. Playing MP3s and Ogg files through RB sounds like someone has set my equalizer way too high, with high notes and loud parts fuzzing out.

In addition, apparently randomly, my audio simply stops sounding like audio and just turns into varying pitches of total fuzziness/static. The static is still the music as I can recognize the beat (fuzzy/static bass).

If I hover my mouse over the sound icon in the notification area and adjust the volume using my wheel, it adjusts it by 1% output. If I tick through the % I can almost always find a particular % that lets the audio come through without the static noise. It seems like 44% is a particularly lucky output %, as it seems to clear up most problems.

ProblemType: Bug
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kirk 16364 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfe020000 irq 9'
   Mixer name : 'Nvidia MCP67 HDMI'
   Components : 'HDA:10ec0888,1565e601,00100001 HDA:10de0067,00670000,00100000'
   Controls : 41
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'U0x46d0x994'/'USB Device 0x46d:0x994 at usb-0000:00:02.1-2, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:0994'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined
   Capture channels: Mono
   Limits: Capture 0 - 3584
   Mono: Capture 0 [0%] [5.00dB] [on]
Date: Mon Feb 8 07:17:59 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/pulseaudio
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: pulseaudio 1:0.9.19-0ubuntu4.1
ProcEnviron:
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-18.55-generic
SourcePackage: pulseaudio
Uname: Linux 2.6.31-18-generic x86_64
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ubuntu 2832 F.... pulseaudio
 /dev/snd/controlC1: ubuntu 2832 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfe024000 irq 7'
   Mixer name : 'Nvidia MCP67 HDMI'
   Components : 'HDA:10ec0888,1565e601,00100001 HDA:10de0067,00670000,00100000'
   Controls : 41
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'U0x46d0x994'/'USB Device 0x46d:0x994 at usb-0000:00:02.1-2, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:0994'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 3584
   Mono: Capture 0 [0%] [5.00dB] [on]
DistroRelease: Ubuntu 10.04
Frequency: Once a day.
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
LiveMediaBuild: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: BIOSTAR Group N68PA-M2T
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-21.32-generic 2.6.32.11+drm33.2
Regression: No
RelatedPackageVersions: linux-firmware 1.34
Reproducible: No
RfKill:

Tags: lucid audio needs-upstream-testing
Uname: Linux 2.6.32-21-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 01/22/2008
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 6.00 PG
dmi.board.name: N68PA-M2T
dmi.board.vendor: BIOSTAR Group
dmi.board.version: 1.0
dmi.chassis.type: 3
dmi.chassis.vendor: BIOSTAR Group
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr6.00PG:bd01/22/2008:svnBIOSTARGroup:pnN68PA-M2T:pvr5.0:rvnBIOSTARGroup:rnN68PA-M2T:rvr1.0:cvnBIOSTARGroup:ct3:cvr:
dmi.product.name: N68PA-M2T
dmi.product.version: 5.0
dmi.sys.vendor: BIOSTAR Group

Revision history for this message
Kirk Bridger (kbridger) wrote :
Revision history for this message
Daniel T Chen (crimsun) wrote :

Which card are you trying to use?

Please use apport-collect 518863

Changed in pulseaudio (Ubuntu):
status: New → Incomplete
Revision history for this message
Kirk Bridger (kbridger) wrote : apport-collect data

Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: kirk 2120 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfe024000 irq 7'
   Mixer name : 'Nvidia MCP67 HDMI'
   Components : 'HDA:10ec0888,1565e601,00100001 HDA:10de0067,00670000,00100000'
   Controls : 41
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'U0x46d0x994'/'USB Device 0x46d:0x994 at usb-0000:00:02.1-2, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:0994'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined
   Capture channels: Mono
   Limits: Capture 0 - 3584
   Mono: Capture 0 [0%] [5.00dB] [on]
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
NonfreeKernelModules: nvidia
Package: pulseaudio 1:0.9.19-0ubuntu4.1
PackageArchitecture: amd64
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_CA.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-20.57-generic
Uname: Linux 2.6.31-20-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

Revision history for this message
Kirk Bridger (kbridger) wrote : AlsaDevices.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : AplayDevices.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : ArecordDevices.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : BootDmesg.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : Card0.Amixer.values.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : Card0.Codecs.codec.0.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : Card0.Codecs.codec.3.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : CurrentDmesg.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : Dependencies.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : PciMultimedia.txt
Revision history for this message
Kirk Bridger (kbridger) wrote : XsessionErrors.txt
Changed in pulseaudio (Ubuntu):
status: Incomplete → New
tags: added: apport-collected
Revision history for this message
Kirk Bridger (kbridger) wrote :

In my Sound Preferences I only see one device in the hardware tab (other than my webcam). Is this sufficient info to answer your questions? If not, please advice how else to collect/find it.

Revision history for this message
Daniel T Chen (crimsun) wrote :
affects: pulseaudio (Ubuntu) → linux (Ubuntu)
Revision history for this message
Kirk Bridger (kbridger) wrote :

Nice page - thank you. I found timidity was using /dev/snd/seq. I followed the page and cannot reproduce the problem. As the problem wasn't always reproducible I'll continue to test.

Revision history for this message
Kirk Bridger (kbridger) wrote :

I've encountered the problem, and have worked through each recommendation in the Volume Range Anomalies section of that page. I'm still seeing the problem.

I may have a good way to reproduce the problem. Assuming you have Rhythmbox running with a panel indicator:

1. Use mouse wheel over applet to raise volume to 100%
2. Play audio in RB
3. Right click RB notification try icon, choose Next
4. Hover over the icon

Audio on the next song is then fuzzed out completely. Pausing RB for some minutes and then resuming sometimes clears the problem. For example I just had it paused while I was typing this, and the problem has now gone away.

Adjusting the last parameter in that doc has resulted in jerky playback while mouse wheeling to contrl volume via the RB notification tray icon, so I'm going to revert that change.

What else can I do to help identify this problem?

Revision history for this message
Kirk Bridger (kbridger) wrote :

No, just tried reproducing with my steps above - didn't work. I had to add a step a step 2a - adjust volume in RB using mouse wheel over tray icon. Then moving to the next song throws me into fuzzy.

Again this may be difficult to reproduce specifically as it might involve having either RB or the volume icon set to specific volume levels, etc. I don't have a consistenly reproducible step yet. I can work on it if you'd find it useful.

Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

Hi Kirk,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 518863

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

    [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kernel-sound
tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Kirk Bridger (kbridger) wrote : AlsaDevices.txt

apport information

description: updated
Revision history for this message
Kirk Bridger (kbridger) wrote : AplayDevices.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : ArecordDevices.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : BootDmesg.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : Card0.Amixer.values.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : Card0.Codecs.codec.3.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : Lspci.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : Lsusb.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : PciMultimedia.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : ProcModules.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : UdevDb.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : UdevLog.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote : WifiSyslog.txt

apport information

Revision history for this message
Kirk Bridger (kbridger) wrote :

Sorry, I'm sending this apport test via a LIVE CD, so am not sure how I could use the latest kernel. I may upgrade in the near future to 10.4 but am sad that the problem was not fixed.

Also note that Fedora 13 beta has the same problem (using their Live DVD).

tags: removed: needs-kernel-logs
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
importance: Undecided → Medium
Revision history for this message
Brad Figg (brad-figg) wrote : Unsupported series, setting status to "Won't Fix".

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: Confirmed → Won't Fix
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