Multimedia Keys Don't Work

Bug #182704 reported by GuitarRocker2562
54
This bug affects 2 people
Affects Status Importance Assigned to Milestone
gnome-control-center (Ubuntu)
Fix Released
High
Ubuntu Desktop Bugs

Bug Description

As can be seen in this thread (http://ubuntuforums.org/showthread.php?t=664979), multimedia keys stopped working in Hardy for just about everyone that uses them. The cause seems unknown for now. See the thread for updates as far as the cause.

Revision history for this message
Roberto Sarrionandia (rbs-tito) wrote :

It works fine for me.

Revision history for this message
GuitarRocker2562 (guitarrocker2562) wrote :

Okay, well for the record i am on a Microsoft Wireless Mutimedia Keyboard v1.1. Are you fully updated and using Hardy? What board?

Revision history for this message
Matthew Christianson (recoil+) wrote :

Same issue here.

64Bit Hardy Heron fully up to date, using a wireless Logitech Lx710 and a wired Logitech Media keyboard.

Revision history for this message
suterb42 (suterb42) wrote :

I was the original poster in the thread GuitarRocker2562 posted a link to. The update that broke the multimedia keys must've happened at most a week ago. (I can't remember the exact day.) What updates could've broken the multimedia keys functionality?

Revision history for this message
Niels Abspoel (aboe) wrote :

I have the same problem haven't figured out what causes it.

using evdev as a keyboard driver, doesn't help, xev reports no multimedia keys,
if I use the kbd driver, xev reports the multiemedia keys, but some buttons are duplicates, like play/pause button is the same as media next, and the stop button is the same as media back.

tried with different keyboard models, but the problem persists.

xorg config keyboard:
Section "InputDevice"
 Identifier "Logitech Keyboard"
 Driver "kbd"
 Option "CoreKeyboard"
 Option "XkbRules" "xorg"
 Option "XkbModel" "pc105" #<-- tried this with logiinkse and logiinkseusb.
 Option "XkbLayout" "us"
 Option "XkbVariant" "intl" # <-- switch this from euro to intl.
 Option "XkbOptions" "lv3:ralt_switch"
EndSection

Revision history for this message
Arve Bersvendsen (arve-bersvendsen) wrote :

I'm seeing the exact same problem on a ThinkPad X61s, upgraded from Gutsy. The relevant section from xorg.conf:

Section "InputDevice"
 Identifier "Generic Keyboard"
 Driver "kbd"
 Option "CoreKeyboard"
 Option "XkbRules" "xorg"
 Option "XkbModel" "pc105"
 Option "XkbLayout" "no"
EndSection

Revision history for this message
Miguel Martinez (el-quark) wrote :

A forum post by member Hette (post number 10 in the previous link) said the issue was only apparent if Num Lock was enabled. It just happens that, if I disable Num Lock, my mutlimedia keys will work again. Is it the same for everybody else?

On a side note, even with Num Lock enabled, the keyboard shortcuts app will correctly register the key presses, although volume won't go up or down. And this only seems to affect media keys (possibly keys that need an hexadecimal setup), since Ctrl+Alt+T works fine for me if I want to fire a terminal. All this in a Dell Inspiron 8600

Revision history for this message
Georg Brzyk (gbrzyk) wrote :

The multimedia keys indeed won't work when NumLock is enabled.

Section "InputDevice"
    Identifier "Generic Keyboard"
    Driver "kbd"
    Option "CoreKeyboard"
    Option "XkbRules" "xorg"
    Option "XkbModel" "pc105"
    Option "XkbLayout" "de"
    Option "XkbVariant" "nodeadkeys"
EndSection

Revision history for this message
Anton Shestakov (av6) wrote :

I also have this problem, and multimedia keys work only if numlock is disabled.

xorg.conf:
<cut />
Section "InputDevice"
 Identifier "Generic Keyboard"
 Driver "kbd"
 Option "XkbRules" "xorg"
 Option "XkbModel" "pc105"
 Option "XkbLayout" "us,ru"
 Option "XkbVariant" ",winkeys"
 Option "XkbOptions" "grp:ctrl_shift_toggle,grp_led:scroll"
EndSection
<cut />

Revision history for this message
Miguel Martinez (el-quark) wrote :

I'm changing the affected package, although it could be nautilus' fault.

Revision history for this message
Chow Loong Jin (hyperair) wrote :

I'm confirming this because I also face this issue, and can provide any information required. Below is the section in my xorg.conf corresponding to my keyboard.

Section "InputDevice"
    Identifier "Generic Keyboard"
    Driver "kbd"
    Option "CoreKeyboard"
    Option "XkbRules" "xorg"
    Option "XkbModel" "pc105"
    Option "XkbLayout" "us"
EndSection

And here is the entry for my keyboard in /proc/bus/input/devices
I: Bus=0011 Vendor=0001 Product=0001 Version=ab41
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input1
U: Uniq=
H: Handlers=kbd event1
B: EV=120013
B: KEY=4 2000000 3803078 f800d001 feffffdf ffefffff ffffffff fffffffe
B: MSC=10
B: LED=7

Changed in gnome-control-center:
status: Incomplete → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

This is fixed in the new upstream version

Changed in gnome-control-center:
assignee: nobody → desktop-bugs
importance: Undecided → High
status: Confirmed → Fix Committed
Revision history for this message
Chow Loong Jin (hyperair) wrote :

Still doesn't work for me. I take it the new upstream version hasn't reached Hardy yet?

Revision history for this message
Sebastien Bacher (seb128) wrote :

the bug would have been closed if the bug was fixed in hardy

Revision history for this message
Chow Loong Jin (hyperair) wrote :

I'd like to highlight that the bug also happens in KDE, as reported by a Kubuntu user in the ubuntuforums thread mentioned above.

Revision history for this message
Chow Loong Jin (hyperair) wrote :

Something worth noting is that in GNOME, it's not just the multimedia keys that's affected, but every single shortcut combination in the Keyboard Shortcuts settings dialogue. Look at Post #29 onwards in the Ubuntuforums thread for more info.

Revision history for this message
Miguel Martinez (el-quark) wrote :

I have some further info, which I'll post in case it's helpful to somebody. I've done some toying with the shortcut keys and I was wrong, all I've tried fail when NumLock is on, save "Run in Terminal". I've tried
    * single key shortcuts (such as F1 for help)
    * Fn+F10 for ejecting CD's
    * My laptop's brightness controls
    * Ctrl+Alt+T for other task (calculator)
    * Previously non-working combinatios for "Run in Terminal"

Since the brightness controls work as soon as the BIOS is loaded, they still obviously work, regardless of NumLock. Single key shortcuts also fail with Numlock on. Finally, there's no magic key combination. Ctrl+Alt+T will fail when set other shortcuts, while any shortcut set for launching a terminal will work.

Hyperair noted that the terminal shortcut might have been set up for compiz. Although I don't usually have compiz running, I did set it up via gconf so that there was a way to launch a terminal. I can't think of any other difference.

By the way, is this a bug in metacity, in the kernel or in the gnome-control-center?

Revision history for this message
Chow Loong Jin (hyperair) wrote : Re: [Bug 182704] Re: Multimedia Keys Don't Work

I'd actually rule out Metacity because I use Compiz Fusion all the time and
experience these errors.

As for kernel, if it was a kernel bug I'd think that even shortcuts defined
in CompizConfig Settings Manager would not work either. But they do!

That leaves gnome-control-center. For now, at least.

On Jan 19, 2008 7:14 PM, Miguel Martinez <email address hidden> wrote:

> I have some further info, which I'll post in case it's helpful to
> somebody. I've done some toying with the shortcut keys and I was wrong, all
> I've tried fail when NumLock is on, save "Run in Terminal". I've tried
> * single key shortcuts (such as F1 for help)
> * Fn+F10 for ejecting CD's
> * My laptop's brightness controls
> * Ctrl+Alt+T for other task (calculator)
> * Previously non-working combinatios for "Run in Terminal"
>
> Since the brightness controls work as soon as the BIOS is loaded, they
> still obviously work, regardless of NumLock. Single key shortcuts also
> fail with Numlock on. Finally, there's no magic key combination.
> Ctrl+Alt+T will fail when set other shortcuts, while any shortcut set
> for launching a terminal will work.
>
> Hyperair noted that the terminal shortcut might have been set up for
> compiz. Although I don't usually have compiz running, I did set it up
> via gconf so that there was a way to launch a terminal. I can't think of
> any other difference.
>
> By the way, is this a bug in metacity, in the kernel or in the gnome-
> control-center?
>
> --
> Multimedia Keys Don't Work
> https://bugs.launchpad.net/bugs/182704
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Hyperair

Revision history for this message
Chow Loong Jin (hyperair) wrote :

I'd also like to question the status of this bug. It's set to Fix committed,
which means it should be in the development release. However, the recent
Ubuntu update which was supposedly from a new upstream development release,
did not seem to have the fix included. Does this mean that the bug really
isn't fixed, or that Ubuntu's "new upstream development release" was taken
from a point before this bug was fixed?

On Jan 19, 2008 7:36 PM, Hyperair <email address hidden> wrote:

> I'd actually rule out Metacity because I use Compiz Fusion all the time
> and experience these errors.
>
> As for kernel, if it was a kernel bug I'd think that even shortcuts
> defined in CompizConfig Settings Manager would not work either. But they do!
>
> That leaves gnome-control-center. For now, at least.
>
>
> On Jan 19, 2008 7:14 PM, Miguel Martinez <email address hidden> wrote:
>
> > I have some further info, which I'll post in case it's helpful to
> > somebody. I've done some toying with the shortcut keys and I was wrong, all
> > I've tried fail when NumLock is on, save "Run in Terminal". I've tried
> > * single key shortcuts (such as F1 for help)
> > * Fn+F10 for ejecting CD's
> > * My laptop's brightness controls
> > * Ctrl+Alt+T for other task (calculator)
> > * Previously non-working combinatios for "Run in Terminal"
> >
> > Since the brightness controls work as soon as the BIOS is loaded, they
> > still obviously work, regardless of NumLock. Single key shortcuts also
> > fail with Numlock on. Finally, there's no magic key combination.
> > Ctrl+Alt+T will fail when set other shortcuts, while any shortcut set
> > for launching a terminal will work.
> >
> > Hyperair noted that the terminal shortcut might have been set up for
> > compiz. Although I don't usually have compiz running, I did set it up
> > via gconf so that there was a way to launch a terminal. I can't think of
> > any other difference.
> >
> > By the way, is this a bug in metacity, in the kernel or in the gnome-
> > control-center?
> >
> > --
> > Multimedia Keys Don't Work
> > https://bugs.launchpad.net/bugs/182704
> > You received this bug notification because you are a direct subscriber
> > of the bug.
> >
>
>
>
> --
> Hyperair

--
Hyperair

Revision history for this message
Andreas Engelbredt Dalsgaard (andreas-dalsgaard) wrote :

I can confirm this on a ibm z61t. Forward, Next, Play/Pause, Stop does not work volume control does and numlock is not on. It should be noted that I dist-upgraded from gutsy, however hotkey-setup and ubuntu-desktop is in installed. I have tried with tpb but after rebooting it still did not work.

Revision history for this message
gspat (gspat) wrote :

I can also confirm this as well:

MS/Razer Reclusa gaming/multimedia keyboard.

Revision history for this message
GuitarRocker2562 (guitarrocker2562) wrote :

The numlock thin works for me, but I like numlock so my keys still don't work...

Revision history for this message
GuitarRocker2562 (guitarrocker2562) wrote :

there was no fix, bug still exists

Changed in gnome-control-center:
status: Fix Committed → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

The bug was not closed, Fix Commited means the bug has been fixed upstream, it'll be closed when the change is uploaded to ubuntu

Changed in gnome-control-center:
status: Confirmed → Fix Committed
Revision history for this message
Chow Loong Jin (hyperair) wrote :

So, in that case, when exactly will this "change" be uploaded to Ubuntu? After Hardy is released? I can already imagine the number of reviews appearing all over the internet complaining about how multimedia keys in Ubuntu Hardy don't work with the NumLock on, complete with a link to the above Ubuntuforums thread, and this bug. Surely that isn't a very nice image to portray for a LTS release.

Also, is it really a problem in gnome-control-center, or gnome-settings-daemon or something else? I mean from what I see, all gnome-control-center does is modify a few GConf keys belonging to gnome-settings-daemon. And since changes in the keyboard shortcuts settings dialog are reflected in the GConf key values correctly, but problems exist with the NumLock and keyboard shortcuts, shouldn't the bug be associated with another package? What exactly is it that listens for the keyboard events and executes instructions based on the keyboard shortcuts? In my opinion, that should be the package that is marked to be affected by this bug.

Revision history for this message
Miguel Martinez (el-quark) wrote :

I wouldn't really worry. If this bug is indeed in gnome-control-center (and
I have absolutely no reason to doubt Sebastien), it will be fixed as soon
as the latest upstream gnome packages hit ubuntu. Given that most 2.21.90
packages (from beta1?) are hitting the repositories about now, I suppose
that this week should see the end of this bug.

Revision history for this message
Chow Loong Jin (hyperair) wrote :

Hmm, hopefully.

On Tue, Jan 29, 2008 at 11:41 PM, Miguel Martinez <email address hidden>
wrote:

> I wouldn't really worry. If this bug is indeed in gnome-control-center
> (and
> I have absolutely no reason to doubt Sebastien), it will be fixed as soon
> as the latest upstream gnome packages hit ubuntu. Given that most 2.21.90
> packages (from beta1?) are hitting the repositories about now, I suppose
> that this week should see the end of this bug.
>
> --
> Multimedia Keys Don't Work
> https://bugs.launchpad.net/bugs/182704
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Hyperair

Revision history for this message
Miguel Martinez (el-quark) wrote :

Dear folks,

Since the last gnome-control-centre update (version 2.21.90-0ubuntu1), I
can lower and rise the volume even when NumLock is on. The calculator and
tracker shortcuts are also working for me. Is it also working for everybody
else? If so, one of us can get extra karma points by closing the bug ;-)

hyperair escribió:
> Hmm, hopefully.
>

Revision history for this message
Chow Loong Jin (hyperair) wrote :

Media keys now work for me regardless of NumLock status. A few regressions like the Keyboard Shortcuts dialog missing several things now, and my gnome-settings-daemon refusing to stay up for more than 5 minutes with the old themes folder, but that's about it.

Changed in gnome-control-center:
status: Fix Committed → Fix Released
Revision history for this message
Ari Torhamo (ari-torhamo) wrote :

The multimedia keys of my Logitech Comfort Cordless Keyboard still don't work. The volume control keys (+, - and mute) started to work recently (don't know exactly when), but other keys (play/pause, stop, previous and next) still don't. All keys used to work in Gutsy, and they are assigned as they are supposed to be in the settings.

Revision history for this message
Chow Loong Jin (hyperair) wrote :

Have you fully upgraded/dist-upgraded your Ubuntu installation, and logged out/shut down?

Revision history for this message
Greg Unger (mr-ory) wrote :

my installation is completely up to date, and my situation is identical to ari - volume works, but play/pause, stop, etc. are still non-fuctional. don't close this bug yet!

Revision history for this message
Chow Loong Jin (hyperair) wrote :

I'd like to ask a few things of you first.
1. Play with your numlock and report whether the keys work when the numlock is off.
2. Try resetting your keyboard shortcuts (click on the Play/Pause and such and reassign the keys) in System->Preferences->Keyboard Shortcuts.

Revision history for this message
Ari Torhamo (ari-torhamo) wrote :

1. My situation doesn't change from my previous message, when I set numlock on and off.
2. I unassigned the mute key (which works), and tried to assign play/pause function (which doesn't work) to it, but had no success.

Revision history for this message
Chow Loong Jin (hyperair) wrote :

If your situation doesn't change even when setting/unsetting numlock, then
your bug is not this one and you should create a new bug report. You should
also post your situation in ubuntuforums to see who else has it and whether
it's due to misconfiguration. Also, try running "xev" and testing your
multimedia keys there.

On Fri, Feb 1, 2008 at 6:49 PM, Ari Torhamo <email address hidden>
wrote:

> 1. My situation doesn't change from my previous message, when I set
> numlock on and off.
> 2. I unassigned the mute key (which works), and tried to assign play/pause
> function (which doesn't work) to it, but had no success.
>
> --
> Multimedia Keys Don't Work
> https://bugs.launchpad.net/bugs/182704
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Hyperair

Revision history for this message
Chow Loong Jin (hyperair) wrote :

By the way, I've tried what you said and found that the bug appears on my computer as well. Play/Pause doesn't work, but the others do.

Revision history for this message
Chow Loong Jin (hyperair) wrote :

By the way, I've tried what you said and found that the bug appears on my computer as well. Play/Pause doesn't work, but the volume up/down and mute work. My keyboard is missing the Stop, Prev and Next keys so I didn't test those.

Revision history for this message
Matthew Tighe (tighem) wrote :

All,

If your multi-media keys still don't work after this update, go into System->Preferences->Keyboard Shortcuts and reset them there. I had to do that after the update.

Revision history for this message
Chow Loong Jin (hyperair) wrote :

I have done that. My Play/Pause, Previous and Next still aren't working.
What media player do you use?

On Sat, Feb 2, 2008 at 12:44 AM, Matthew Tighe <email address hidden> wrote:

> All,
>
> If your multi-media keys still don't work after this update, go into
> System->Preferences->Keyboard Shortcuts and reset them there. I had to
> do that after the update.
>
> --
> Multimedia Keys Don't Work
> https://bugs.launchpad.net/bugs/182704
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Hyperair

Revision history for this message
Matthew Tighe (tighem) wrote :

Yeah I jumped the gun on that. Looks like only my volume keys are working now. Play/pause is deal as is mute.

Revision history for this message
Chow Loong Jin (hyperair) wrote :

Mute works for me, but not play/pause, next and previous.

Revision history for this message
Andreas Engelbredt Dalsgaard (andreas-dalsgaard) wrote :

Same here on a z61t, volume works but not play/pause, next and previous

1. Numlocks does not work regardless of numlock is pressed or not
2. I have tried resetting them in System->Preferences->Keyboard
Shortcuts but still does not work

The output of xev when I press play/pause is:

FocusOut event, serial 30, synthetic NO, window 0x3800001,
    mode NotifyGrab, detail NotifyAncestor

FocusIn event, serial 30, synthetic NO, window 0x3800001,
    mode NotifyUngrab, detail NotifyAncestor

KeymapNotify event, serial 30, synthetic NO, window 0x0,
    keys: 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
           0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Do not know if that helps

On 02/02/2008, hyperair <email address hidden> wrote:
> Mute works for me, but not play/pause, next and previous.
>
> --
> Multimedia Keys Don't Work
> https://bugs.launchpad.net/bugs/182704
> You received this bug notification because you are a direct subscriber
> of the bug.
>

Revision history for this message
Chow Loong Jin (hyperair) wrote :

I've tested it myself, and get the same results. I believe the problem
here is no longer with gnome-settings-daemon not listening for the
keys.. but more of a communication problem between gnome-settings-daemon
and whatever music player we're using. I've tried Exaile and Amarok
(with the gnome multimedia keys script) and both don't work.

Andreas Dalsgaard wrote:
> Same here on a z61t, volume works but not play/pause, next and previous
>
> 1. Numlocks does not work regardless of numlock is pressed or not
> 2. I have tried resetting them in System->Preferences->Keyboard
> Shortcuts but still does not work
>
> The output of xev when I press play/pause is:
>
> FocusOut event, serial 30, synthetic NO, window 0x3800001,
> mode NotifyGrab, detail NotifyAncestor
>
> FocusIn event, serial 30, synthetic NO, window 0x3800001,
> mode NotifyUngrab, detail NotifyAncestor
>
> KeymapNotify event, serial 30, synthetic NO, window 0x0,
> keys: 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
>
> Do not know if that helps
>
> On 02/02/2008, hyperair <email address hidden> wrote:
>
>> Mute works for me, but not play/pause, next and previous.
>>
>> --
>> Multimedia Keys Don't Work
>> https://bugs.launchpad.net/bugs/182704
>> You received this bug notification because you are a direct subscriber
>> of the bug.
>>
>>
>
>

Revision history for this message
Andreas Engelbredt Dalsgaard (andreas-dalsgaard) wrote :

I have used Totem and Rhythmbox and it does not work with them

On 02/02/2008, hyperair <email address hidden> wrote:
> I've tested it myself, and get the same results. I believe the problem
> here is no longer with gnome-settings-daemon not listening for the
> keys.. but more of a communication problem between gnome-settings-daemon
> and whatever music player we're using. I've tried Exaile and Amarok
> (with the gnome multimedia keys script) and both don't work.
>
> Andreas Dalsgaard wrote:
> > Same here on a z61t, volume works but not play/pause, next and previous
> >
> > 1. Numlocks does not work regardless of numlock is pressed or not
> > 2. I have tried resetting them in System->Preferences->Keyboard
> > Shortcuts but still does not work
> >
> > The output of xev when I press play/pause is:
> >
> > FocusOut event, serial 30, synthetic NO, window 0x3800001,
> > mode NotifyGrab, detail NotifyAncestor
> >
> > FocusIn event, serial 30, synthetic NO, window 0x3800001,
> > mode NotifyUngrab, detail NotifyAncestor
> >
> > KeymapNotify event, serial 30, synthetic NO, window 0x0,
> > keys: 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> > 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
> >
> > Do not know if that helps
> >
> > On 02/02/2008, hyperair <email address hidden> wrote:
> >
> >> Mute works for me, but not play/pause, next and previous.
> >>
> >> --
> >> Multimedia Keys Don't Work
> >> https://bugs.launchpad.net/bugs/182704
> >> You received this bug notification because you are a direct subscriber
> >> of the bug.
> >>
> >>
> >
> >
>
> --
> Multimedia Keys Don't Work
> https://bugs.launchpad.net/bugs/182704
> You received this bug notification because you are a direct subscriber
> of the bug.
>

Revision history for this message
Chow Loong Jin (hyperair) wrote :

I wonder if any work is being done on this.

Revision history for this message
Sebastien Bacher (seb128) wrote :

The bug has been fixed, if you still have an issue you are commenting on the wrong one

Revision history for this message
Matthew Tighe (tighem) wrote :

I think this bug maybe what everyone is experiencing now: https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/182704

Revision history for this message
Matthew Tighe (tighem) wrote :
Revision history for this message
Lauri Niskanen (ape3000) wrote :

I have this problem now. There was never anything with the older versions, but around Intrepid Alpha2 I got this problem. It worked fine on the earlier Intrepid..

So the multimedia keys and some of the shortcuts don't work, if I have numlock on. It depends on the target command, if it works. For example I can start terminal with any key. Even with the multimedia keys. But multimedia commands, calculator and lock the screen aren't working with any key combination.

I have Razer Tarantula, if that helps.

Revision history for this message
xshadowfire (xshadowfire) wrote :

I also have this bug.
Also, I believe it was with the alpha3 update, not alpha2.
I'm using a logitech lx500 keyboard and the only key that works with numlock on is sleep.

Changed in gnome-control-center:
status: Fix Released → New
Revision history for this message
Sebastien Bacher (seb128) wrote :

don't reopen a bug only because you have a similar issue

Changed in gnome-control-center:
status: New → Fix Released
Revision history for this message
Fabián Rodríguez (magicfab) wrote :

Sebastien if there is a corresponding upstream bug can you link it ? It' s not clear the same fix applies to all keyboards and duplicates are (possibly) being marked against the wrong bug reports.

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