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0e1f616
(Get the code!)
The Live Support spec helps the user "find their way to IRC" by making it almost completely automated. A user that wants to benefit from the extra bells and whistles of Xchat can install it instead of or in addition to Gaim.
*An* IRC program is vital; I'll agree there. But using Gaim over Xchat when most people will be familiar with it (using it with IM protocols) seems like a good default to me.