Touchpad and mouse buttons not working after upgrade from Ubuntu 9.04 to 9.10

oh, and Xorg.0.log... here's the grep -i synaptics /var/log/Xorg.0.log part, and attached are the whole log:

(II) config/hal: Adding input device SynPS/2 Synaptics TouchPad
(II) LoadModule: "synaptics"
(II) Loading /usr/lib/xorg/modules/input//synaptics_drv.so
(II) Module synaptics: vendor="X.Org Foundation"
(II) Synaptics touchpad driver version 1.1.2
SynPS/2 Synaptics TouchPad The /dev/input/event* device nodes seem to be missing
Query no Synaptics: 000000
(--) SynPS/2 Synaptics TouchPad: no supported touchpad found
(EE) SynPS/2 Synaptics TouchPad Unable to query/initialize Synaptics hardware.
(EE) PreInit failed for input device "SynPS/2 Synaptics TouchPad"
(II) UnloadModule: "synaptics"

Confirmed on IBM ThinkPad R51. Same debug output.

Confirmed on HP NX6325

confirmed on Samsung X20:

grep -i synaptics /var/log/Xorg.0.log
(II) config/hal: Adding input device SynPS/2 Synaptics TouchPad
(II) LoadModule: "synaptics"
(II) Loading /usr/lib/xorg/modules/input//synaptics_drv.so
(II) Module synaptics: vendor="X.Org Foundation"
(II) Synaptics touchpad driver version 1.1.2
SynPS/2 Synaptics TouchPad no synaptics event device found
Query no Synaptics: 000000
(--) SynPS/2 Synaptics TouchPad: no supported touchpad found
(EE) SynPS/2 Synaptics TouchPad Unable to query/initialize Synaptics hardware.
(EE) PreInit failed for input device "SynPS/2 Synaptics TouchPad"
(II) UnloadModule: "synaptics"

I solved the problem.
After I had edited the grub menu.lst manually in the past, the new installed kernel was not loaded to the boot options (See Bug https://bugs.launchpad.net/ubuntu/+source/initramfs-tools/+bug/392039 ).
I just removed the backuped menu.lst and did a grub-update to generate a new one.
After reboot karmic had the latest kernel. Also my grafic card problems solved this....

Sorry I ment this bug: https://bugs.launchpad.net/ubuntu/+source/grub/+bug/202009

I formatted and installed a fresh Karmic on the same computer and now everything works fine. Any diffs of any configuration files I should provide?

this problem also happens on the hp dv5000 with an i386 duel core processor

Architecture: amd64
DistroRelease: Ubuntu 9.10
Lsusb: Error: command ['lsusb'] failed with exit code 1:
MachineType: Hewlett-Packard HP Compaq nx6325 (EY349EA#AKD)
Package: xserver-xorg-input-synaptics 1.1.2-1ubuntu7
PackageArchitecture: amd64
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: root=UUID=cf9fd665-080c-4f4c-b003-14c73e0aa7ff ro splash resume=/dev/sda5 vga=792
ProcEnviron:
 SHELL=/bin/bash
 LANG=pl_PL.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-15.52-generic
RelatedPackageVersions:
 xserver-xorg 1:7.4+3ubuntu7
 libgl1-mesa-glx 7.6.0-1ubuntu4
 libdrm2 2.4.14-1ubuntu1
 xserver-xorg-video-intel 2:2.9.0-1ubuntu2
 xserver-xorg-video-ati 1:6.12.99+git20090929.7968e1fb-0ubuntu1
Uname: Linux 2.6.28-15-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XsessionErrors:
 (gnome-settings-daemon:5592): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (polkit-gnome-authentication-agent-1:5633): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:5627): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (gnome-panel:5615): Gdk-WARNING **: /build/buildd/gtk+2.0-2.18.3/gdk/x11/gdkdrawable-x11.c:952 drawable is not a pixmap or window
 (gnome-help:8376): Yelp-WARNING **: Failed to load config file: No such file or directory
dmi.bios.date: 05/08/2007
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68TT2 Ver. F.07
dmi.board.name: 30B0
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 40.15
dmi.chassis.asset.tag: CNU6310QHP
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68TT2Ver.F.07:bd05/08/2007:svnHewlett-Packard:pnHPCompaqnx6325(EY349EA#AKD):pvrF.07:rvnHewlett-Packard:rn30B0:rvrKBCVersion40.15:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Compaq nx6325 (EY349EA#AKD)
dmi.product.version: F.07
dmi.sys.vendor: Hewlett-Packard
fglrx: Not loaded
system:
 distro: Ubuntu
 architecture: x86_64kernel: 2.6.28-15-generic

Same bug on HP Compaq nx6325; also note that lsusb doesn't work.

Unconfirming for me. I forgot that I was still running the Jaunty kernel :/ After reboot the touchpad works fine, lsusb works too.
Bug 202009 was the reason for my confusion - my menu.lst wasn't updated by grub.
Sorry for the flood of unnecessary attachements.

same as my rm cy25 worked fine in 9.04 but has stopped in 9.10 the whole thing is dead

Same thing on my Acer Aspire laptop. Booted up fine it looks like after update to 9.10 from 9.04, and then bam, touchpad doesn't work, so now I am forced to use Ctrl+Alt+F1 for the moment to post this on Links, I need an answer please!

Hi.
I can only replay what I allredy said. After I installed Kubuntu once again
from cd my touchpad works fine. If you need it immediadly I suggest you to do
so too.

Greetings and hope I could help you.

Same problem on Dell Inspiron 700m. If someone can tell me how to debug mouse problems, I'll start working on it. But, I might just download a CD and do a fresh install if I don't get some info on howto debug, and fix this problem, real soon. I am posting this from my old Microsoft XP laptop and it's painful to use!

Same problem here on HP compaq nw8440, after ugrade from 9.04 to 9.10
(II) config/hal: Adding input device SynPS/2 Synaptics TouchPad
(II) LoadModule: "synaptics"
(II) Loading /usr/lib/xorg/modules/input//synaptics_drv.so
(II) Module synaptics: vendor="X.Org Foundation"
 compiled for 1.6.4, module version = 1.1.2
 Module class: X.Org XInput Driver
 ABI class: X.Org XInput driver, version 4.0
(II) Synaptics touchpad driver version 1.1.2
SynPS/2 Synaptics TouchPad The /dev/input/event* device nodes seem to be missing
(**) Option "Device" "/dev/event8"
Query no Synaptics: 000000
(--) SynPS/2 Synaptics TouchPad: no supported touchpad found
(EE) SynPS/2 Synaptics TouchPad Unable to query/initialize Synaptics hardware.
(EE) PreInit failed for input device "SynPS/2 Synaptics TouchPad"
(II) UnloadModule: "synaptics"
(EE) config/hal: NewInputDeviceRequest failed (8)

Changing my menu.lst 'default' back to 0 fixed that issue also.

2009/11/1 geraud <email address hidden>:
> Changing my menu.lst 'default' back to 0 fixed that issue also.

To everyone else confirming this bug on their laptops:
make sure that you are running the kernel of Ubuntu 9.10, not the one from 9.04.
Please run "uname -a" in the terminal.
If you see "Linux ..... 2.6.31-14-generic" then the bug might be real,
but if you see "Linux ... 2.6.28-..." then you should reboot to the
2.6.31 kernel and check if the bug still appears.

--
## Przemysław Kulczycki >><< Azrael Nightwalker ##
# jabber: azrael[na]jabster.pl | tlen: azrael29a #
### www: http://reksio.ftj.agh.edu.pl/~azrael/ ###

I checked, and sure enough, I am booting into the old kernel from 9.05. But grub doesn't list the new kernel. I went in and changed menu.lst and nothing I do seems to have any effect on what is display at boot time. I can edit the kernel name to boot, and boot into 2.6.31-14-generic, but a few seconds after I have logged in (with the gui) the system locks up, hard...only solution is a power cycle. I am not sure what's going on - I am going to running the memory test for a while and make sure I don't have bad ram.

OK, to continue my saga...this seems to have been caused by the (broken) transition made from grub to grub2 with the coming of 9.10. I followed the directions at https://wiki.ubuntu.com/Grub2 and was able to fix things...and (so far) no crashes. But knock on wood.

I also experienced this problem and also solved it by booting 2.6.31, but I have a few notes which might help other people solve this problem:

I updated my laptop this morning to 9.10. The update manager complaint about it being unable to install some packages, I didnt really read this, but apparantly this also included the 2.6.31, so I was still running the old kernel.

After reading this thread I installed 2.6.31. This did not work as I need the propertiary nvidia driver in X, this was not automatically installed so X failed to start. After this I installed the kernel headers. Somehow the nvidia driver automatically patched my kernel after this.

This solved my problem, i'm now able to boot X and use my touchpad once again. Hope this might help other solve their problem as i'm probably not the only one using the Nvidia driver.

I have a very similar problem.

I was running karmic on 2.6.31 almost fine (evdev was as usual completely not working so I used kbd)
yesterday it was working and now the xserver doesn't start with:
(EE) config/hal: NewInputDeviceRequest failed (8)

it's xorg-server 2:1.6.4-2ubuntu4

I tried xorg-edgers ppa, still not working, I tried evdev back and forth, no luck either

Same here. I am running the appropiate kernel, no need to do the grub thingy.
I'm on a Toshiba Satellite U405-S2856.

Funny thing is, my touchpad was working this morning.

I have the same problem under 9.10, confirmed using kernel 2.6.31. My Logitech MX518 mouse will start out working fine, but a couple minutes later I will lose left-click functionality, and after that, the right-click stops working.

I have the same issue. Used unetbootin usb flash drive to install 9.10. Same thing happens in livecd now, first boot mouse buttons worked 90% of installation now they don't work at all except right mouse button randomly. Touchpad and external usb mouse do the same thing.

Acer aspire 5100.

Adding to comment #45: update-manager was updated as of 01-05-10 but didn't try install ati/amd graphic drivers. gksu 100% gives couldn't grab mouse error also. Tried reinstalling libgksu2-0 but that didn't help.

Confirmed on my Acer Aspire One (AOD250), it boot good but the mouse pad didn't responded I proceed to connect an external USB mouse and it worked. I'll proceed to make a clean new installation of 9.10 (Karmic Koala)

Can anyone confirm if this bug is still present in Ubuntu 10.04 beta?

Hi there

I have been having this problem on VAIO FZ21M since 9.04, to 10.04.

Touchpad works intermittently, and now in 10.04, when it does not work I get:

(--) AlpsPS/2 ALPS GlidePoint: no supported touchpad found
(EE) AlpsPS/2 ALPS GlidePoint Unable to query/initialize Synaptics hardware.
(EE) PreInit failed for input device "AlpsPS/2 ALPS GlidePoint"
(II) UnloadModule: "synaptics"

I have Nvidia as well. I believe is somehow related to it, as when I installed the Nvidia drivers, I started having touchpad problems.

Using 2.6.32.22-generic, as uname -a says

Ok, correction to my latest post:

Problem is NOT due to the nvidia driver. I uninstalled it completely, and installed it manually from the nvida webpage.

No difference whatsoever.

I believe it just started when I upgraded to 10.04.

- dmesg does not show my touchpad now anymore, and it would do in 9.10
- xinput list does not list the device either
- sudo tpconfig tells me though:
Found Synaptics Touchpad.
Firmware: 8.96 (multiple-byte mode).
- cat /proc/bus/input/devices tells me:

I: Bus=0019 Vendor=0000 Product=0005 Version=0000
N: Name="Lid Switch"
P: Phys=PNP0C0D/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
U: Uniq=
H: Handlers=event0
B: EV=21
B: SW=1

I: Bus=0019 Vendor=0000 Product=0001 Version=0000
N: Name="Power Button"
P: Phys=PNP0C0C/button/input0
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input1
U: Uniq=
H: Handlers=kbd event1
B: EV=3
B: KEY=10000000000000 0

I: Bus=0017 Vendor=0001 Product=0001 Version=0100
N: Name="Macintosh mouse button emulation"
P: Phys=
S: Sysfs=/devices/virtual/input/input2
U: Uniq=
H: Handlers=mouse0 event2
B: EV=7
B: KEY=70000 0 0 0 0
B: REL=3

I: Bus=0011 Vendor=0001 Product=0001 Version=abba
N: Name="AT Translated Set 2 keyboard"
P: Phys=isa0060/serio0/input0
S: Sysfs=/devices/platform/i8042/serio0/input/input3
U: Uniq=
H: Handlers=kbd event3
B: EV=120013
B: KEY=402000000 3803078f800d001 feffffdfffefffff fffffffffffffffe
B: MSC=10
B: LED=7

I: Bus=0003 Vendor=044e Product=3013 Version=0111
N: Name="HID 044e:3013"
P: Phys=usb-0000:00:1d.2-1.2/input0
S: Sysfs=/devices/pci0000:00/0000:00:1d.2/usb7/7-1/7-1.2/7-1.2:1.0/input/input4
U: Uniq=
H: Handlers=kbd event4
B: EV=120013
B: KEY=1000000000007 ff800000000007ff febeffdff3cfffff fffffffffffffffe
B: MSC=10
B: LED=7

I: Bus=0003 Vendor=044e Product=3012 Version=0111
N: Name="HID 044e:3012"
P: Phys=usb-0000:00:1d.2-1.3/input0
S: Sysfs=/devices/pci0000:00/0000:00:1d.2/usb7/7-1/7-1.3/7-1.3:1.0/input/input5
U: Uniq=
H: Handlers=mouse1 event5
B: EV=17
B: KEY=70000 0 0 0 0
B: REL=3
B: MSC=10

I: Bus=0003 Vendor=05ca Product=183b Version=0100
N: Name="UVC Camera (05ca:183b)"
P: Phys=usb-0000:00:1a.7-2/button
S: Sysfs=/devices/pci0000:00/0000:00:1a.7/usb1/1-2/1-2:1.0/input/input7
U: Uniq=
H: Handlers=kbd event6
B: EV=3
B: KEY=100000 0 0 0

I: Bus=0010 Vendor=104d Product=0000 Version=0000
N: Name="Sony Vaio Keys"
P: Phys=
S: Sysfs=/devices/LNXSYSTM:00/LNXSYBUS:00/PNP0A08:00/device:27/SNY5001:00/input/input8
U: Uniq=
H: Handlers=rfkill kbd event7
B: EV=13
B: KEY=1f160f0000 c00000000 10000000000000 200000000 600b00102c00 380000240300400 e000000000000 0
B: MSC=10

I: Bus=0010 Vendor=104d Product=0000 Version=0000
N: Name="Sony Vaio Jogdial"
P: Phys=
S: Sysfs=/devices/virtual/input/input9
U: Uniq=
H: Handlers=mouse2 event8
B: EV=7
B: KEY=40000 0 0 0 0
B: REL=100

I: Bus=0011 Vendor=0002 Product=0001 Version=0000
N: Name="PS/2 Generic Mouse"
P: Phys=isa0060/serio4/input0
S: Sysfs=/devices/platform/i8042/serio4/input/input10
U: Uniq=
H: Handlers=mouse3 event9
B: EV=7
B: KEY=70000 0 0 0 0
B: REL=3

I: Bus=0000 Vendor=0000 Product=0000 Version=0000
N: Name="HDA Intel Mic at Ext Left Jack"
P: Phys=ALSA
S: Sysfs=/...

Also provide the following output
cat /proc/bus/input/devices > devices

Pion, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-input-synaptics REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

I've switched laptops 2 (soon 3) times after reporting this bug.

I have no idea if it is still an issue, but it's not an issue for me on my current laptop so I guess it's fixed itself.

Pion, this bug report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/442441/comments/53 regarding you no longer have the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.