Ubuntu One Client

IOError: [Errno 13] Permission denied in syncdaemon/file_shelf.py

Bug #414371 reported by Danilo on 2009-08-16

220

This bug affects 47 people

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu One Client	Fix Released	Low	Joshua Hoover

Bug Description

Ubuntu one notification is giving "Fatal error" both on my desktop and laptop. I clicked on the notification icon and it mentioned error report was sent.

By the way, my desktop never actually was able to sync any files.

Log file on my desktop states:
2009-08-14 21:40:10,247 - ubuntuone.SyncDaemon - ERROR - Unexpected error
Traceback (most recent call last):
  File "/usr/lib/ubuntuone-client/ubuntuone-syncdaemon", line 194, in <module>
    main(sys.argv)
  File "/usr/lib/ubuntuone-client/ubuntuone-syncdaemon", line 147, in main
    max_handshake_timeouts=options.max_handshake_timeouts)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 69, in __init__
    fsync_md)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/filesystem_manager.py", line 215, in __init__
    load_method(md_version)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/filesystem_manager.py", line 318, in _load_metadata_2
    self.fs[mdid] = mdobj
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/file_shelf.py", line 188, in __setitem__
    super(CachedFileShelf, self).__setitem__(key, value)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/file_shelf.py", line 129, in __setitem__
    with open(new_path, "wb") as fh:
IOError: [Errno 13] Permission denied: '/home/danilo/.cache/ubuntuone/syncdaemon/fsm/b/9/4/b9463128-ca04-427c-b20a-bbaa1f1ff38a.new'

ProblemType: Bug
Architecture: i386
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: ubuntuone-client 0.92.0+r146-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
ProcEnviron:
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntuone-client
ThirdParty: True
Uname: Linux 2.6.28-14-generic i686
UnreportableReason: This is not a genuine Ubuntu package

Tags:

Revision history for this message

Danilo (danilodiogo) wrote on 2009-08-16:

.home.danilo..cache.ubuntuone.log.oauth.login.log.txt Edit (90.9 KiB, text/plain; charset="utf-8")
.home.danilo..cache.ubuntuone.log.syncdaemon.exceptions.log.txt Edit (1.1 KiB, text/plain; charset="utf-8")
.home.danilo..cache.ubuntuone.log.syncdaemon.log.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.7 KiB, text/plain; charset="utf-8")
UbuntuoneClientPackages.txt Edit (294 bytes, text/plain; charset="utf-8")

Rick McBride (rmcbride) on 2009-08-21

tags:

added: dbus-exception desktop+ metadata

Revision history for this message

Joshua Blount (jblount) wrote on 2009-08-27:

Danilo: Thanks very much for the detailed logs! I'm going to mark this as triaged so that the desktop+ team will take a look.

Changed in ubuntuone-client:
status:	New → Triaged

Revision history for this message

Joshua Hoover (joshuahoover) wrote on 2010-01-19:

Hi Danilo, Is this still an issue? We've released quite a few new client updates since this issue was reported. Thank you, Joshua

Changed in ubuntuone-client:
status:	Triaged → Incomplete
assignee:	nobody → Joshua Hoover (joshuahoover)

Revision history for this message

Eric Casteleijn (thisfred) wrote on 2010-01-19:

The problem seems to be filesystem permissions:

2009-08-14 21:40:10,247 - ubuntuone.SyncDaemon - ERROR - Unexpected error
Traceback (most recent call last):
  File "/usr/lib/ubuntuone-client/ubuntuone-syncdaemon", line 194, in <module>
    main(sys.argv)
  File "/usr/lib/ubuntuone-client/ubuntuone-syncdaemon", line 147, in main
    max_handshake_timeouts=options.max_handshake_timeouts)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/main.py", line 69, in __init__
    fsync_md)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/filesystem_manager.py", line 215, in __init__
    load_method(md_version)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/filesystem_manager.py", line 318, in _load_metadata_2
    self.fs[mdid] = mdobj
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/file_shelf.py", line 188, in __setitem__
    super(CachedFileShelf, self).__setitem__(key, value)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/file_shelf.py", line 129, in __setitem__
    with open(new_path, "wb") as fh:
IOError: [Errno 13] Permission denied: '/home/danilo/.cache/ubuntuone/syncdaemon/fsm/b/9/4/b9463128-ca04-427c-b20a-bbaa1f1ff38a.new'

Danilo: did you manually change file permissions on (this part of) your home directory/and or copy stuff from another user's home directory? Or perhaps did you run anything related to Ubuntu One as root? (i.e. with sudo)

Changed in ubuntuone-client:
importance:	Undecided → High

Eric Casteleijn (thisfred) on 2010-01-19

summary:

- Fatal error in ubuntuone notification
+ IOError: [Errno 13] Permission denied in syncdaemon/file_shelf.py

Roman Yepishev (rye) on 2010-02-15

tags:	added: rye-diag
tags:	added: invalid-permissions

dobey (dobey) on 2010-04-28

Changed in ubuntuone-client:
importance:	High → Low

Revision history for this message

Danilo (danilodiogo) wrote on 2010-04-28:

At one point I was able to sync everything well, probably an update fixed the issue. I never switched manually any permissions, just installed the client like any noob user would.

Since the situation is now solved, you can please close the bug.

Mookers (sdot125-ss) on 2011-11-19

Changed in ubuntuone-client:
status:	Incomplete → New

Revision history for this message

Rick McBride (rmcbride) wrote on 2012-02-06:

Closing as fix-released per Danilo's last message.

Changed in ubuntuone-client:
status:	New → Fix Released

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