Ubuntu
xserver-xorg-input-synaptics package

Synaptics TouchPad: no supported touchpad found

Bug #611992 reported by Marco on 2010-07-31

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-input-synaptics (Ubuntu)	Expired	Low	Unassigned

Bug Description

Binary package hint: xserver-xorg-input-synaptics

sometimes, my touchpad button doesn't work and i have this error in Xorg.0.log:

[ 32.630] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/mouse0)
[ 32.630] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "touchpad catchall"
[ 32.630] (II) Synaptics touchpad driver version 1.2.2
[ 33.710] SynPS/2 Synaptics TouchPad no synaptics event device found
[ 33.710] (**) Option "Device" "/dev/input/mouse0"
[ 33.770] Query no Synaptics: 6003C8
[ 33.770] (--) SynPS/2 Synaptics TouchPad: no supported touchpad found
[ 33.770] (EE) SynPS/2 Synaptics TouchPad Unable to query/initialize Synaptics hardware.
[ 33.770] (EE) PreInit failed for input device "SynPS/2 Synaptics TouchPad"
[ 33.770] (II) UnloadModule: "synaptics"
[ 39.984] (II) XKB: reuse xkmfile /var/lib/xkb/server-35DF0DEC488035CD7337E5EF69F018BFAFADCAC5.xkm
[ 472.064] (WW) AT Translated Set 2 keyboard: unable to handle keycode 435
[ 807.974] (WW) AT Translated Set 2 keyboard: unable to handle keycode 434

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: xserver-xorg-input-synaptics 1.2.2-2ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-12.17-generic 2.6.35-rc6
Uname: Linux 2.6.35-12-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 256.35 Wed Jun 16 18:42:44 PDT 2010
GCC version: gcc version 4.4.5 20100723 (prerelease) (Ubuntu/Linaro 4.4.4-7ubuntu3)
Architecture: amd64
Date: Sat Jul 31 11:32:47 2010
GdmLog:
Error: command ['kdesudo', '--', 'cat', '/var/log/gdm/:0.log'] failed with exit code 1: QInotifyFileSystemWatcherEngine::addPaths: inotify_add_watch failed: No such file or directory
QFileSystemWatcher: failed to add paths: /home/omega/.config/ibus/bus
Bus::open: Can not get ibus-daemon's address.
IBusInputContext::createInputContext: no connection to ibus-daemon
cat: /var/log/gdm/:0.log: No such file or directory
GdmLog1: Error: command ['kdesudo', '--', 'cat', '/var/log/gdm/:0.log.1'] failed with exit code 1: cat: /var/log/gdm/:0.log.1: No such file or directory
GdmLog2: Error: command ['kdesudo', '--', 'cat', '/var/log/gdm/:0.log.2'] failed with exit code 1: cat: /var/log/gdm/:0.log.2: No such file or directory
MachineType: Acer Aspire 6930G
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-12-generic root=UUID=6ee0db09-7b6a-4c19-a436-f2f961fe672c ro quiet splash
ProcEnviron:
LANGUAGE=it_IT:it:en_GB:en
LANG=it_IT.UTF-8
SHELL=/bin/bash
SourcePackage: xserver-xorg-input-synaptics
dmi.bios.date: 07/28/2009
dmi.bios.vendor: Acer
dmi.bios.version: v0.3238
dmi.board.name: Makalu
dmi.board.vendor: Acer
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: Acer
dmi.chassis.type: 1
dmi.chassis.vendor: Acer
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrv0.3238:bd07/28/2009:svnAcer:pnAspire6930G:pvrNotApplicable:rvnAcer:rnMakalu:rvrNotApplicable:cvnAcer:ct1:cvrN/A:
dmi.product.name: Aspire 6930G
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer
system:
distro: Ubuntu
codename: maverick
architecture: x86_64
kernel: 2.6.35-12-generic

Tags:

Revision history for this message

Marco (0m3g4) wrote on 2010-07-31:

.proc.driver.nvidia.cards.0.txt Edit (161 bytes, text/plain; charset="utf-8")
.proc.driver.nvidia.registry.txt Edit (408 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (58.1 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (6.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (4.2 KiB, text/plain; charset="utf-8")
DkmsStatus.txt Edit (364 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (13.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (817 bytes, text/plain; charset="utf-8")
PciDisplay.txt Edit (836 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.9 KiB, text/plain; charset="utf-8")
RelatedPackageVersions.txt Edit (232 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (109.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (242.1 KiB, text/plain; charset="utf-8")
XorgConf.txt Edit (1.5 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (17.6 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (17.8 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (9.9 KiB, text/plain; charset="utf-8")
glxinfo.txt Edit (24.5 KiB, text/plain; charset="utf-8")
nvidia-installer.log.txt Edit (57.5 KiB, text/plain; charset="utf-8")
nvidia-settings.txt Edit (32.3 KiB, text/plain; charset="utf-8")
setxkbmap.txt Edit (233 bytes, text/plain; charset="utf-8")
xdpyinfo.txt Edit (22.0 KiB, text/plain; charset="utf-8")
xkbcomp.txt Edit (56.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Ahmed Shams (ashams) wrote on 2010-08-21:

@Marco:
Could you please provide us with some information about Your Touchpad Model.
You can use the Microsoft Windows' Control Panel.

Revision history for this message

Ahmed Shams (ashams) wrote on 2010-08-21:

Thank you for taking the time to report this bug and helping to make Ubuntu better.Your every effort in this regard makes ubuntu a better os.
Please see if can provide us with you touchpad model no in spite of the manufacturer. You can use control panel in microsoft windows, or any other os, if you use it

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	New → Incomplete

Revision history for this message

Marco (0m3g4) wrote on 2010-08-22:

device type: touchpad
plug and play ID: SYN1B03
model: Synaptics Touchpad V6.3 on PS2 Port
firmware revision: 6.3

Ahmed Shams (ashams) on 2010-08-22

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → New

Revision history for this message

Ahmed Shams (ashams) wrote on 2010-08-25:

Thank you for taking the time to report this bug and helping to make Ubuntu better.
Unfortunately, we cannot work on this bug, till now, because, while investigating the causes of this bug we found that the main reason for that Bug to show up is a Mis-detection of your Touchpad by The Kernel, so we need to review another settings file before it became ready for fixing.
This file is '/proc/bus/input/devices' and you can get it by typing the following command to your terminal:
cat /proc/bus/input/devices ~/devices
then you go to URL: https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/611992/+addcomment and attach the 'devices' file from your home directory to that comment.
Thanks

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	New → Incomplete

Revision history for this message

Marco (0m3g4) wrote on 2010-08-25:

devices Edit (2.0 KiB, text/plain)

Ahmed Shams (ashams) on 2010-08-26

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

kuncy7 (kuncy7) wrote on 2010-09-15:

I have the same problem on my HP ProBook 4720s.
Xorg.log is identical.

Revision history for this message

Martin Stjernholm (msub) wrote on 2010-09-15:

This is some maybe-not-relevant info: I thought I had the same problem, and while looking for solutions on the net I stumbled upon https://bugs.archlinux.org/task/20830. Extrapolating the workaround suggested there, I added

MatchDevicePath "/dev/input/event*"

to /usr/share/X11/xorg.conf.d/50-synaptics.conf. Indeed it made lines like these go away:

[ 6812.841] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/mouse0)
[ 6812.841] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "touchpad catchall"
[ 6812.841] (II) Synaptics touchpad driver version 1.2.2
[ 6818.510] SynPS/2 Synaptics TouchPad no synaptics event device found
[ 6818.510] (**) Option "Device" "/dev/input/mouse0"
[ 6818.610] Query no Synaptics: 6003C8
[ 6818.610] (--) SynPS/2 Synaptics TouchPad: no supported touchpad found
[ 6818.610] (EE) SynPS/2 Synaptics TouchPad Unable to query/initialize Synaptics hardware.
[ 6818.690] (EE) PreInit failed for input device "SynPS/2 Synaptics TouchPad"

But there was no improvement in the operation of the driver. Apparently the workaround stops the second loading of the driver for /dev/input/mouse0, but in my case there's another earlier (for /dev/input/event7) which works just the same regardless of this failed one.

So bottom line the workaround appears to be a red herring in my case, but I thought it could still be worth mentioning here.

Gursimran singh (simar) on 2010-11-05

Changed in xserver-xorg-input-synaptics (Ubuntu):
importance:	Undecided → Low

Revision history for this message

bugbot (bugbot) wrote on 2011-02-19:

Hey Marco,

Thanks for testing maverick during its development period. Unfortunately it looks like this bug report didn't get attention during the maverick development period. But I see there's not been more comments on the bug since the release, which makes me wonder if this is still an issue for you?

If you've not seen this issue since maverick's release yourself, it may have been solved by kernel or X or other updates that occurred late in the release; if so, would you mind please closing the bug for us? Go to the URL mentioned in this bug report, click the yellow icon(s) in the status column and set to 'Fix Released'.

If you no longer have the hardware needed to reproduce the problem, or otherwise feel the bug no longer needs tracked in Launchpad, you can set the status to 'Invalid'.

If you are the original reporter and still have this issue, just reply to this email saying so. (Or set the bug status to Confirmed.) If you are able to re-test this against 11.04 Natty Narwhal (our current development focus) and find the issue still affects Natty, please also run 'apport-collect <bug-number>' while running natty, which will add fresh logs and debug data, and flag it for the Ubuntu-X development team to look at.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

bugbot (bugbot) wrote on 2011-03-11:

#10

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → Expired

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Synaptics TouchPad: no supported touchpad found

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