Scrolling with touchpad sometimes doesn't work

Bug #586402 reported by Jaroslav Šmíd
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xserver-xorg-input-synaptics (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I have Dell Studio 1535 laptop with Alps touchpad. Scrolling in right part of the touchpad usually works, but sometimes it just does not. When it is not working, touchpad tab is not shown in mouse configuration tool in gnome and there is no way to enable the scrolling again. I have to reboot (sometimes several times) so that the scrolling works again.

Relevant part from Xorg.log.0:

....
(II) config/udev: Adding input device PS/2 ALPS GlidePoint (/dev/input/event14)
(**) PS/2 ALPS GlidePoint: Applying InputClass "evdev pointer catchall"
(**) PS/2 ALPS GlidePoint: always reports core events
(**) PS/2 ALPS GlidePoint: Device: "/dev/input/event14"
(II) PS/2 ALPS GlidePoint: Found 3 mouse buttons
(II) PS/2 ALPS GlidePoint: Found relative axes
(II) PS/2 ALPS GlidePoint: Found x and y relative axes
(II) PS/2 ALPS GlidePoint: Configuring as mouse
(**) PS/2 ALPS GlidePoint: YAxisMapping: buttons 4 and 5
(**) PS/2 ALPS GlidePoint: EmulateWheelButton: 4, EmulateWheelInertia: 10, EmulateWheelTimeout: 200
(II) XINPUT: Adding extended input device "PS/2 ALPS GlidePoint" (type: MOUSE)
(II) PS/2 ALPS GlidePoint: initialized for relative axes.
(II) config/udev: Adding input device PS/2 ALPS GlidePoint (/dev/input/mouse1)
(II) No input driver/identifier specified (ignoring)
....

Tags: hardy lucid
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :

Relevant part when the scrolling is working:

...
(II) config/udev: Adding input device PS/2 Mouse (/dev/input/event8)
(**) PS/2 Mouse: Applying InputClass "evdev pointer catchall"
(**) PS/2 Mouse: always reports core events
(**) PS/2 Mouse: Device: "/dev/input/event8"
(II) PS/2 Mouse: Found 3 mouse buttons
(II) PS/2 Mouse: Found relative axes
(II) PS/2 Mouse: Found x and y relative axes
(II) PS/2 Mouse: Configuring as mouse
(**) PS/2 Mouse: YAxisMapping: buttons 4 and 5
(**) PS/2 Mouse: EmulateWheelButton: 4, EmulateWheelInertia: 10, EmulateWheelTimeout: 200
(II) XINPUT: Adding extended input device "PS/2 Mouse" (type: MOUSE)
(II) PS/2 Mouse: initialized for relative axes.
(II) config/udev: Adding input device PS/2 Mouse (/dev/input/mouse1)
(II) No input driver/identifier specified (ignoring)
(II) config/udev: Adding input device AlpsPS/2 ALPS GlidePoint (/dev/input/event11)
(**) AlpsPS/2 ALPS GlidePoint: Applying InputClass "evdev pointer catchall"
(**) AlpsPS/2 ALPS GlidePoint: Applying InputClass "evdev touchpad catchall"
(**) AlpsPS/2 ALPS GlidePoint: Applying InputClass "touchpad catchall"
(II) LoadModule: "synaptics"
(II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
(II) Module synaptics: vendor="X.Org Foundation"
 compiled for 1.7.6, module version = 1.2.2
 Module class: X.Org XInput Driver
 ABI class: X.Org XInput driver, version 7.0
(II) Synaptics touchpad driver version 1.2.2
(**) Option "Device" "/dev/input/event11"
(II) AlpsPS/2 ALPS GlidePoint: x-axis range 0 - 1023
(II) AlpsPS/2 ALPS GlidePoint: y-axis range 0 - 767
(II) AlpsPS/2 ALPS GlidePoint: pressure range 0 - 127
(II) AlpsPS/2 ALPS GlidePoint: finger width range 0 - 0
(II) AlpsPS/2 ALPS GlidePoint: buttons: left right middle
(--) AlpsPS/2 ALPS GlidePoint: touchpad found
(**) AlpsPS/2 ALPS GlidePoint: always reports core events
(II) XINPUT: Adding extended input device "AlpsPS/2 ALPS GlidePoint" (type: TOUCHPAD)
(**) AlpsPS/2 ALPS GlidePoint: (accel) keeping acceleration scheme 1
(**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration profile 0
(**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration factor: 2.000
(**) AlpsPS/2 ALPS GlidePoint: (accel) acceleration threshold: 4
(--) AlpsPS/2 ALPS GlidePoint: touchpad found
(II) config/udev: Adding input device AlpsPS/2 ALPS GlidePoint (/dev/input/mouse2)
(II) No input driver/identifier specified (ignoring)
....

Note that some kind of PS/2 mouse is detected when it is working.

Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :
Revision history for this message
Leo Arias (elopio) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in xserver-xorg-input-synaptics.
(With many applications, you can report a future bug directly on the appropriate package by opening the application's "Help" menu and choosing "Report a Problem". https://wiki.ubuntu.com/ReportingBugs)

affects: ubuntu → xserver-xorg-input-synaptics (Ubuntu)
Revision history for this message
Leo Arias (elopio) wrote :

We need some more information from you before we can start working on this bug.

Please include the information requested at https://wiki.ubuntu.com/DebuggingHardwareDetection as separate attachments.

And then provide the specific information for touchpad malfunctioning as explained here: https://wiki.ubuntu.com/DebuggingTouchpadDetection#In%20case%20some%20features%20of%20your%20touchpad%20like%20scrolling,%20tapping,%20dragging%20don%27t%20work%20%28as%20expected%29

Changed in xserver-xorg-input-synaptics (Ubuntu):
status: New → Incomplete
Bryce Harrington (bryce)
tags: added: hardy
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :
Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :

When I manage to get to the state that scrolling doesn't work again, I will attach new logs.

Bryce Harrington (bryce)
tags: added: lucid
Revision history for this message
Leo Arias (elopio) wrote :

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while.Have you been able to reproduce the error? Thanks!

Revision history for this message
Jaroslav Šmíd (jardasmid-gmail) wrote :

Sorry, not using Ubuntu anymore because
1) of this bug
2
) I cannot remove envelope from panel without removing sound configuration applet
3) It messes up my brightness settings every time I boot it even though my laptop can remember it itself for both AC and battery states
4) I cannot have 16px icons in nautilus when in details mode because it would scale down fonts
5) It has outdated sofware even when it is released

Revision history for this message
Leo Arias (elopio) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in xserver-xorg-input-synaptics (Ubuntu):
status: Incomplete → Invalid
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