Ubuntu
empathy package

empathy makes screen freeze

Bug #422721 reported by terry_gardener
50
This bug affects 9 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Invalid
Medium
Canonical Desktop Team

Bug Description

Binary package hint: empathy

i seem to have a problem within empathy.

when talking to someone (text chat) and i was looking through the menu bar at the top to see what features/options there are and when the person replied while i had the menu open then screen just froze and the menu items disappeared and i could not click on anything or close anything. think it crashes x system

nothing seems to work.

i have to press ctrl alt f1 and restart to get back to my desktop.

i have also noticed that this happens when songs changes in rhythmbox also, so it looks like it freezes when the notification popup happens while in the menu options.

ProblemType: Bug
Architecture: i386
Date: Tue Sep 1 19:03:49 2009
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: empathy 2.27.91.1-2ubuntu2
ProcEnviron:
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-9.29-generic
SourcePackage: empathy
Uname: Linux 2.6.31-9-generic i686

Revision history for this message
terry_gardener (terry-gardener) wrote :
Tuomas Aavikko (taavikko)
Changed in empathy (Ubuntu):
status: New → Confirmed
Revision history for this message
TomTasche (tomtasche) wrote :

I can confirm this empathy-bug (not the others mentioned) on Karmic Beta with all updates from today.

Revision history for this message
Louis Morgan (ljrmorgan) wrote :

I too have the problem with empathy.

Revision history for this message
Louis Morgan (ljrmorgan) wrote :

I should also add that I am running Karmic an amd64

Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:

 * Is this reproducible?
 * If so, what specific steps should we take to recreate this bug?

 This will help us to find and resolve the problem.

Changed in empathy (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
terry_gardener (terry-gardener) wrote :

* Is this reproducible?yes
 * If so, what specific steps should we take to recreate this bug?

open empathy and open a chat window.
when you open the menu list at the top of the window and a notification comes through ie change song notification or new message notification the x server freezes.

Changed in empathy (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
terry_gardener (terry-gardener) wrote :

i have just tested this again to see how it behaves now.

when the song changes and notification is displayed while scrolling through the menus it no longer crashes x server.

but it still happens when you are scrolling the menu and someone sends to a IM.

to reproduce this.

start talking to someone using empathy, and scroll through the menus at the same time you get an IM and x server just freezes you can do anything. so you have to restart x.

Revision history for this message
Alfredo Matas (amatas) wrote :

I also have this problem but it is very strange that an application freezes all xserver. Maybe it's a bug of compiz, xserver or gtk.

Revision history for this message
Sebastien Bacher (seb128) wrote :

do you get the issue if you don't use compiz? if the whole screen hangs it's rather a video issue yes

affects: empathy (Ubuntu) → xorg-server (Ubuntu)
Revision history for this message
Skiold (skiold-nino) wrote :

Same trouble here. Empathy crashes X system when I look through the menu bar.
I don't know how to restart X system again.

Revision history for this message
Shivinder Singh (shivinder) wrote :

ubuntu karmic amd64. bug confirmed here too. same symptoms.
x works fine when i kill empathy from tty1.

Revision history for this message
Tim Sin (roxxor) wrote :

bug confirmed. i would set the priority at a higher grade because it freezes X and could be dangerous in terms of data loss.

Revision history for this message
Rick Spencer (rick-rickspencer3) wrote :

We should understand what is causing this and fix it if possible.

Changed in xorg-server (Ubuntu):
importance: Low → Medium
assignee: nobody → Canonical Desktop Team (canonical-desktop-team)
Revision history for this message
Sebastien Bacher (seb128) wrote :

the issue described there seems similar to the one fixed in the karmic-updates new version, is that still an issue?

affects: xorg-server (Ubuntu) → empathy (Ubuntu)
affects: empathy (Ubuntu) → xorg-server (Ubuntu)
Revision history for this message
Sebastien Bacher (seb128) wrote :

the upload corresponding to the change is

"empathy (2.28.1.1-0ubuntu1) karmic-proposed; urgency=low
...
    - Incoming message while menu is open freezes X"

affects: xorg-server (Ubuntu) → empathy (Ubuntu)
Martin Pitt (pitti)
Changed in empathy (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Rick Spencer (rick-rickspencer3) wrote :

I'm 90% certain this is fixed with another bug report. Please set to confirmed if it's not

Changed in empathy (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Jeremy Visser (jeremy-visser) wrote :

Until you can actually find what bug report it is, this should be marked as confirmed.

Changed in empathy (Ubuntu):
status: Invalid → Confirmed
Revision history for this message
Sebastien Bacher (seb128) wrote :

don't reopen closed bugs, this issue has been fixed and keeping known fixed bugs open will not benefit anybody there nor would wasting hours every day looking for numbers for the duplicates open daily

Changed in empathy (Ubuntu):
status: Confirmed → Invalid
Revision history for this message
Sebastien Bacher (seb128) wrote :

see https://edge.launchpad.net/ubuntu/+source/empathy/2.28.1.1-0ubuntu1 and the " - Incoming message while menu is open freezes X" for the update fixing the issue, not sure about the bug number though

Revision history for this message
Sebastien Bacher (seb128) wrote :

Jeremy, when changing a bug and commenting it's polite to subscribe too to read the new comments...

Revision history for this message
Sebastien Bacher (seb128) wrote :

bug #480184 is one other bug about that issue, sorry for the several comments

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