ubuntuone not connected, it is impossible to exchange arcuivos with the application.

Bug #556877 reported by triple
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

The application on ubuntu 9.10 one does not exchange files with the cloud, to copy the folder indicates that this rise, but has not risen. Everything works correctly from the web browser, but with the application no.
Also if nautilus in pulse ubuntuone connect, not connected ever.

ProblemType: Bug
.home.vicente..cache.ubuntuone.log.syncdaemon.exceptions.log:

.home.vicente..config.ubuntuone.syncdaemon.conf:
 [bandwidth_throttling]
 read_limit = 0
 write_limit = 65536
 on = False
.home.vicente..config.ubuntuone.ubuntuone.client.conf:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 0
 bookmarked = True
Architecture: i386
Date: Tue Apr 6 23:45:16 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: wl
Package: ubuntuone-client 1.0.3-0ubuntu1
PackageArchitecture: all
ProcEnviron:
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-20.58-generic
SourcePackage: ubuntuone-client
Uname: Linux 2.6.31-20-generic i686

Revision history for this message
triple (triplevic) wrote :
Revision history for this message
Mitch Towner (kermiac) wrote :

I'm sorry to hear Ubuntu One is not working properly for you. If you would like
to help debug the problem that would be greatly appreciated. You can do the
following in order to provide important details that will help determine the
root cause of this issue.

1) Quit the Ubuntu One client. Right-click on the Ubuntu One applet and select
'Quit'

2) Open Applications->Accessories->Terminal, then run the command:
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

3) Run the following in the Terminal to open/create this file:
gedit ~/.config/ubuntuone/syncdaemon.conf

#Add the following two (2) lines to this file and save:
[__main__]
log_level = DEBUG

4) Open Ubuntu One Applications->Internet->Ubuntu One

5) Let Ubuntu One run for a while, copy some files into your Ubuntu One Folder.
Then attach the following logs to this bug:
~/.cache/ubuntuone/log/syncdaemon.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch'
button at the bottom of the page. Thank you for filing this bug report and
helping to make Ubuntu better.

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Revision history for this message
triple (triplevic) wrote :
Revision history for this message
triple (triplevic) wrote :
Revision history for this message
triple (triplevic) wrote :
Revision history for this message
triple (triplevic) wrote :

Does this help?

Revision history for this message
triple (triplevic) wrote :

Incredible, now seems to work fine without doing anything, I'm in the same
pc with the same internet connection ... Why is that?

Revision history for this message
Mitch Towner (kermiac) wrote :

This may have been caused due to a recent server side error that was fixed around the time you reported that Ubuntu One is now working for you. Can you please confirm that Ubuntu One is still working now? If it is still working now, I believe this may have been caused due to the server side error.
Thanks in advance!

Revision history for this message
triple (triplevic) wrote :

It does not work yet, seems to work when the application wants, I copy a file to the nautilus ubuntuone
and the screen goes that are being updated the file, it appears that
all right, but in one ubuntu website does not appear those files.
Also in the folder in nautilus ubuntuone, I connected and I press the button
do nothing, if I pulse several times at the end comes off, but
takes a few seconds.

Revision history for this message
Mitch Towner (kermiac) wrote :

Can you please run the following command in the terminal to clear out your old Ubuntu One logs.
mv ~/.cache/ubuntuone/log ~/.cache/ubuntuone/log_old && mkdir ~/.cache/ubuntuone/log

Then let Ubuntu One run for a while, copy some files into your Ubuntu One folder & then attach your ubuntuone logs to this bug. Please zip your entire $HOME/.cache/ubuntuone/log/ folder and attach the zip file here.

Thanks in advance!

Revision history for this message
triple (triplevic) wrote :

It seems that modifies files on the web server after several minutes, not once, but still works the connect button of the folder in nautilus ubuntuone, I give and it's as if I had not clicked. I also noticed on the website sometimes MYILES folder does not appear, I have to update the website to view it, it must be a server error.

Revision history for this message
triple (triplevic) wrote :

ubuntuone definitely not working properly, copy folders with files
ubuntuone folder in nautilus and does not exchange anything with the server,
I look at the website of ubuntuone and there is no file, for several
days, "It happens to someone else?

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for ubuntuone-client (Ubuntu) because there has been no activity for 60 days.]

Changed in ubuntuone-client (Ubuntu):
status: Incomplete → Expired
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