Songs with accented characters or apostrophes in the name don't download

Bug #546726 reported by Ivanka Majic
104
This bug affects 16 people
Affects Status Importance Assigned to Milestone
Ubuntu One for Rhythmbox
Fix Released
High
Stuart Langridge
rhythmbox-ubuntuone-music-store (Ubuntu)
Fix Released
High
Stuart Langridge
Lucid
Fix Released
High
Stuart Langridge

Bug Description

Binary package hint: rhythmbox-ubuntuone-music-store

Will demonstrate with pictures.

Revision history for this message
Ivanka Majic (ivanka) wrote :

On the downloads page there is a delay before the music starts downloading. The current implementation gives the user no indication that something is happening and because it takes about a minute to start actually downloading the user can be forgiven for thinking that something is broken.

Suggested solution would be to replace the grey progress bars with the word 'queued' and adding an animation.

Will try and get a mockup uploaded asap.

Changed in rhythmbox-ubuntuone-music-store (Ubuntu):
assignee: nobody → Matt Griffin (mattgriffin)
Revision history for this message
Mat Tomaszewski (mat.t.) wrote : Re: Progress feedback on downloads needs better visualisation

Stuart, I'll grab you in a bit to have a chat about it

summary: - Progress feedback on downloads is delayed
+ Progress feedback on downloads needs better visualisation
tags: added: user-experience
Changed in rhythmbox-ubuntuone-music-store (Ubuntu):
assignee: Matt Griffin (mattgriffin) → Stuart Langridge (sil)
status: New → Confirmed
Stuart Langridge (sil)
Changed in rhythmbox-ubuntuone-music-store (Ubuntu):
importance: Undecided → Medium
importance: Medium → High
Changed in rhythmbox-ubuntuone-music-store:
importance: Undecided → Medium
importance: Medium → High
Stuart Langridge (sil)
Changed in rhythmbox-ubuntuone-music-store:
status: New → Confirmed
assignee: nobody → Stuart Langridge (sil)
status: Confirmed → In Progress
Changed in rhythmbox-ubuntuone-music-store (Ubuntu):
status: Confirmed → In Progress
Revision history for this message
Chris Woollard (cwoollard) wrote :

I also have this issue with songs that have Accented Characters as well.

The song is question is free on the UK store.

Artist: Panda Su
Album: Sticks and Bricks
Song title: Éric Is Dead

thanks
chris

Revision history for this message
Martijn vdS (martijn) wrote :

Same with "If You Can't Join 'Em… Beat 'Em" (the "…" is one character!)

Stuart Langridge (sil)
summary: - Progress feedback on downloads needs better visualisation
+ Songs with accented characters or apostrophes in the name don't download
Revision history for this message
Jan-Erik Mai (in0de) wrote :

cannot confirm fully,

bought compilation "a cellarful of motown"

various songs with char ' downloaded already, but still waiting for download of 2 songs:

artist: sammy ward
title: before it's over

artist: j.j.barnes
title: (tell me) ain't it the truth

they doesnt download, no clue why, other tunes with "ain't" or "it's" downloaded

anyway download already needed 3 days ("transfering to your ubuntuone storage"), that is really unacceptable for a music download shop :) but thats another story :)

Revision history for this message
Chris Woollard (cwoollard) wrote :

The status of my download has now changed "Queued" to.....

"You have reached the download limit for this song.
Please purchase it again from the store"

:(

Revision history for this message
mik (mik-gough) wrote :

ordered on 11 apr 2010

Portico Quartet - Album - Knee-Deep In The North Sea.

Still awaiting 3 tracks a day and a half later.

Only one has a foreign character in the name....

What news?

Revision history for this message
mik (mik-gough) wrote :

How are things moving along?

Still no resolution of my stuck downloads.
Ordered on 11 apr, still not delivered 16 apr 07:37 BST.

Changed in rhythmbox-ubuntuone-music-store:
status: In Progress → Fix Committed
status: Fix Committed → In Progress
Revision history for this message
Le Galéanthrope (nyamiou) wrote :

Same problem here, waiting for "Garbage - I Think I'm Paranoid" to download for days.

Revision history for this message
pablomme (pablomme) wrote :

In my case I had this problem with "Primer movimiento: El sueño" by Extremoduro. However now I notice that while the "My downloads" page in the music store seems stuck at "0MB downloaded", the file has been correctly downloaded to Ubuntu One and synchronized to both my computers.

Revision history for this message
Petr Kubánek (petr-kubanek) wrote :

Problem with "Halovo Vodítko" from Tata Bojs (note accented i). "Nemocna", which skips accented characters, can be purchased. The whole album (Nanoalbum in thisi case) downloads as well.

Stuart Langridge (sil)
Changed in rhythmbox-ubuntuone-music-store:
status: In Progress → Fix Released
Revision history for this message
Thomas Könning (thomas-aiki-tux) wrote :

Same with Santanas Maria, Maria.
Here is an & in the artist name.

Revision history for this message
Andre (ajx) wrote :

One of my bought songs with the umlaut 'ü' is in "My Downloads" in Rhythmbox stuck with status "Transferring to your Ubuntu One storage", but it was transferred to my local storage, though. When will this confusing status in Rhythmbox be fixed? I guess many people complain about UbuntuOne music not handing them over their bought music due to this erroneous status message in Rhythmbox.

Revision history for this message
Sebastien Bacher (seb128) wrote :

Stuart, you closed the upstream task but what is the status of this bug in lucid and maverick versions?

Revision history for this message
Julian Gehring (juliangehring) wrote :

I can confirm what Andre reported. Songs with the special characters "ö" and "ä" are stuck in the state "Transferring to your Ubuntu One storage", all other songs without such special characters worked well. All of the songs seem to be downloaded to disk.

Changed in rhythmbox-ubuntuone-music-store (Ubuntu):
status: In Progress → Fix Released
Changed in rhythmbox-ubuntuone-music-store (Ubuntu Lucid):
status: In Progress → Fix Released
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