policykit-1 password dialog sometimes hangs

versions

ii aptdaemon 0.10+bzr258-0ubuntu1 transaction based package management service
ii update-manager 1:0.125.6 GNOME application that manages apt updates

There is nothing in the logs about aptdaemon crashing though...

Hi,

Could someone who is seeing this issue please run

  pkill -f polkit-gnome-authentication-agent-1
  /usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1

and then trigger the problem and report any messages that
you see on the console.

Thanks,

James

Hi,
here is what I see:

sandro@PC4:~$ pkill -f polkit-gnome-authentication-agent-1
sandro@PC4:~$ /usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1

(polkit-gnome-authentication-agent-1:16914): GLib-GObject-WARNING **: cannot register existing type `_PolkitError'

(polkit-gnome-authentication-agent-1:16914): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

Hi,
I was going to try the above suggestion, but wanted to try the update-manager one more time first.
a\ selected "install package"
b\ enter password
c\ authenticate screen hung, and I closed it (top right X) and then the downloading of files proceeded
d\ After downloading the files, I received error- "failed to download package files". I've attached the details of files that weren't downloaded in case it is relevant.?field.comment=Hi,
I was going to try the above suggestion, but wanted to try the update-manager one more time first.
a\ selected "install package"
b\ enter password
c\ authenticate screen hung, and I closed it (top right X) and then the downloading of files proceeded
d\ After downloading the files, I received error- "failed to download package files". I've attached the details of files that weren't downloaded in case it is relevant.?field.comment=Hi,
I was going to try the above suggestion, but wanted to try the update-manager one more time first.
a\ selected "install package"
b\ enter password
c\ authenticate screen hung, and I closed it (top right X) and then the downloading of files proceeded
d\ After downloading the files, I received error- "failed to download package files". I've attached the details of files that weren't downloaded in case it is relevant.?field.comment=Hi,
I was going to try the above suggestion, but wanted to try the update-manager one more time first.
a\ selected "install package"
b\ enter password
c\ authenticate screen hung, and I closed it (top right X) and then the downloading of files proceeded
d\ After downloading the files, I received error- "failed to download package files". I've attached the details of files that weren't downloaded in case it is relevant.

Sorry, I'm not sure why the message was quadrupled when I added the attachment.

My report looks the same as Sandro's

john@HTLX:~$ pkill -f polkit-gnome-authentication-agent-1
john@HTLX:~$ /usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1

(polkit-gnome-authentication-agent-1:10425): GLib-GObject-WARNING **: cannot register existing type `_PolkitError'

(polkit-gnome-authentication-agent-1:10425): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

On Thu Oct 08 16:48:32 UTC 2009 Sandro Mani wrote:
> Hi,
> here is what I see:
>
> sandro@PC4:~$ pkill -f polkit-gnome-authentication-agent-1
> sandro@PC4:~$ /usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1
>
> (polkit-gnome-authentication-agent-1:16914): GLib-GObject-WARNING **:
> cannot register existing type `_PolkitError'
>
> (polkit-gnome-authentication-agent-1:16914): GLib-CRITICAL **:
> g_once_init_leave: assertion `initialization_value != 0' failed
>

Hi,

Thanks for doing this. Just to confirm, these were all the messages you
saw even though you triggered the problem?

It sounds like those that see the bug see it consistently? There's
nothing "unusual" you do that triggers it in your experience? Is
there anything about your setup that you think might be involved?
Do any of you have password expiry set or similar?

Thanks,

James

Hello,
those are indeed all the messages that were printed out to the console. Concerning the frequency of the bug, I notice three variants:
1. Everything works as expected (maybe 1/4 of the cases)
2. The authentication dialog gets stuck without the password field, but clicking on X makes the process continue normally (i.e. the feedback window for download and installation displays and get's accordingly updated) - about 1/2 of the cases
3. The authentication dialog gets stuck, after pressing X the feedback window shows "waiting for other tasks" and after a while a message reporting "it seems that the daemon died" appears, allthough in background the updates are actually installed, see #445893 - about 1/4 of the cases

I cannot think of anything particular in my setup, it's all stock configuration... The system was an alpha-6 clean install.

Sandro

Hi,

Could you please install the policykit-1 package from

  https://launchpad.net/~james-w/+archive/polkit/+packages

and repeat the process.

The libpolkit-agent-1-0 is the important one).

I've added a patch that might fix it, though it is a long shot.

If that doesn't work I'll provide another package with the
debugging turned right up to try and find the problem that
way.

Thanks,

James

Hello,
I've not noticed the issue since a new policykit package that came in yesterday (policykit-1-gnome 0.94-1+1git.230873), having updated some 5-6 times today. Might simply be luck (or bad luck from the debugging point of view), didn't yet install the ppa package since it was still building yesterday. Anyone else noticed some improvements?

Sandro

I also don't seem to have this problem anymore after today's update.

Okay, false alarm, happened again today. Will try with the ppa package.

Okay, just installed libpolkit-agent-1-0_0.94-1.0+jw2_amd64 and the issue appeared the first time the authentication dialog popped up (but again, some other times it works). Terminal output is the same the one I posted above.

You have to logout and login after installing a different version of the polkit agent, since the daemon is started at login time and runs for the whole session.

I have restarted a couple of times since installing it but issue persists.

I was able to upgrade today without any errors.

Is it only on my machine or has update-manager reverted to the old gksudo variant?

Mine has reverted to the gksudo version also.

Can folks please upgrade to policykit-1 0.94-1ubuntu1, which was uploaded today? It fixes a crash which was most likely also responsible for this effect. Please report back here. Thank you!

this should be fixed in todays polkit upload. maybe verify.

Uhm my update-manager does not seem to be using policykit anymore since an update last monday (or there about), but gksudo as in jaunty.
Package versions:
policykit-1: Installed: 0.94-1ubuntu1
update-manager: Installed: 1:0.126.4

Note: with the gksudo variant I never had any problems.

Sandro Mani [2009-10-16 14:53 -0000]:
> Uhm my update-manager does not seem to be using policykit anymore since an update last monday (or there about), but gksudo as in jaunty.
> Package versions:
> policykit-1: Installed: 0.94-1ubuntu1

You still get the problem with this, after a reboot? (The need for
reboot is a bug, it'll be fixed in lucid).

Martin

--
Martin Pitt | http://www.piware.de
Ubuntu Developer (www.ubuntu.com) | Debian Developer (www.debian.org)

Yes (all packages are up-to-date with what is provided by the main server, have rebooted since the last update)

On Fri Oct 16 15:13:40 UTC 2009 Martin Pitt wrote:
> Sandro Mani [2009-10-16 14:53 -0000]:
> > Uhm my update-manager does not seem to be using policykit anymore since an update last monday (or there about), but gksudo as in jaunty.
> > Package versions:
> > policykit-1: Installed: 0.94-1ubuntu1
>
> You still get the problem with this, after a reboot? (The need for
> reboot is a bug, it'll be fixed in lucid).

update-manager switched back to synaptic by default, so this is expected
behaviour. mvo felt that having aptdaemon bake for another cycle before
making it default for update-manager was the prudent thing to do.

Thanks,

James

james, can you drop instructions how we can verify that this bug is fixed at least? is it "just" installing aptdaemon? or only by downgrading?

You can still test by using software-center instead of update-manager.

Thanks,

James

You could use the new software store alternatively. It still makes use
of aptdaemon and policykit

Just happened to try in the software store today and the problem persists...

Not a release blocker, it doesn't affect update-manager any more and not easily reproducible. Can still be fixed in an SRU, of course.

output after applying packages proposed in #10 & logout, login:

oem@oem-desktop:~$ pkill -f polkit-gnome-authentication-agent-1
oem@oem-desktop:~$ /usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1

(polkit-gnome-authentication-agent-1:3421): GLib-GObject-WARNING **: cannot register existing type `_PolkitError'

(polkit-gnome-authentication-agent-1:3421): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

Still present in Lucid with today's updates (Dec. 18th 2009).
Testing in Time & Date by clicking on "Click to make changes"
Clicking on the Cancel without entering anything works by closing the window.
Clicking on the Authenticate button with no or wrong password yields "Authentication failure" aka correct behaviour.
I type in the password (which is right) and either hit Enter or click on the Authenticate button.
The Password input field disappears but the window does not validate nor close itself. (when i typed wrong password before the line with "Authentication failure" remains visible")
Clicking on the Cancel nor Authenticate buttons does not work at this stage. Closing the window with the X works as validation.

ubuntu-dev is not a team to assign bugs to. Please stop.

Not a bug with the old PolicyKit either, as fasr as I know.

May I know why did you invalidated this bug?

Slavius, it's not invalid, the policykit-1-gnome task is still open. We just had to clean up after the vandalism by Gerry C.

Wow dit you find the bug?

Reverting status , It seems to be an accidental status-change by MARDUK

Only got this bug on amd64, the i386 are not affected. In update-manager and synaptic i cannot refresh the package list and got no download. The window still hang, the server test in both programs works well. Update with aptitude works well. After this happening more gksudo events like network-manager config are affected, nothing happens if the pass are entered.
The ppa policykit package did not help here.

eric@themis:~$ pkill -f polkit-gnome-authentication-agent-1
eric@themis:~$ /usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1
(polkit-gnome-authentication-agent-1:9313): GLib-GObject-WARNING **: cannot register existing type `_PolkitError'
(polkit-gnome-authentication-agent-1:9313): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

Reported upstream, no need to mark this as Incomplete if we don't know what to ask to reporters...

Comments since latest lucid rc updates

i still have this error into .xsession:

(polkit-gnome-authentication-agent-1:2447): GLib-GObject-WARNING **: cannot register existing type `_PolkitError'

(polkit-gnome-authentication-agent-1:2447): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

note: the title of this bug does not mirrored the underlaying reasons of these warnings: i've never had problem to login but theses errors exist. So i wonder about the different start process timings as booting ubuntu is quite complex: xserver/gdm/plymouth, (error due to too early request), or request asked by two process: the first generate the error and the second display the login box without trouble.

Hi!

I use karmic on a i386 machine and get these messages right after login in .xsession. Sometime I have to double login.
And besides that I get a warning message from the screensaver:

(gnome-screensaver:1838): WARNING **: Failed to get session presence proxy: Could not get owner of name 'org.gnome.SessionManager': no such name

But this might be an other bug.
In my .xsession file appears at first the screensaver warning and then the two polkit messages.

I get the same error. Only it gets stuck at the splash screen an no-login window appears:

(polkit-gnome-authentication-agent-1:3797): GLib-GObject-WARNING **: cannot register existing type `_PolkitError'

(polkit-gnome-authentication-agent-1:3797): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

I am affected by this bug.
Testing in Time & Date by clicking on "Click to make changes"
Seems related to the ATI/AMD proprietary FGLRX graphics driver. I am not affected by the bug if I turn off visual effects.

I get the same problem using Ubuntu 10.4 32bits on an old computer AMD Athlon XP and a Nvidia video card.
I'll try to turn off visual effects.

I'm seeing this on a new installation of 10.10 64-bit (via Wubi). I haven't waited long enough to see if there's actually a dbus timeout or not, but just clicking the X on the window lets things proceed normally.

Can users being hit by that bug try the packages from james_w's PPA in bug 649939 and report if it fixes the problem ?
Thank in advance.

I too am seeing this bug: I filed a report since I was unable to find any related threads ( https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/658163 ) Please don't post there as my report is a duplicate of this report.

Reporting this bug on 10.10 amd64. When authenticating (e. g. update-manager), the password window stills and the process never starts. If I close it with the X button on top, it allows the updating to start.

Recently, I started having this bug every time I used the polkit dialog (in maverick). After installing policykit-1 0.96-2ubuntu1.2 from james_w's PPA earlier today, it seems to be fixed.

Never seen this bug since then. I'm on Maverick right now.

On Thu, Oct 14, 2010 at 10:04 AM, Brian Marshall <email address hidden>wrote:

> Recently, I started having this bug every time I used the polkit dialog
> (in maverick). After installing policykit-1 0.96-2ubuntu1.2 from
> james_w's PPA earlier today, it seems to be fixed.
>
> --
> policykit-1 password dialog sometimes hangs
> https://bugs.launchpad.net/bugs/445303
> You received this bug notification because you are a direct subscriber
> of a duplicate bug (435838).
>

I'm having the same behaviour as alfabravoteam since Maverick. After pressing the authentication button nothing happens. After I close the window, the process I just authenticated starts running.

Another 'me to' post. Have this issue on AMD64 platform 10.10.
Was not present on 9.04 (to my memory). Definetively an error in 9.10 but fixed.
Never present in 10.04.

BRGDS
//Stefan

I have this issue since I upgraded to 10.10. Was not present for me in 10.04.
It happens when I want to install upgrades with the upgrade manager.
After authenticating the dialog does not disappear. However when I close it by clicking on the little cross in the left top, the upgrading starts anyway.

James_w's PPA fixes it for me. Thank you very much!

Steps which reproduce the problem in Maverick, but which cause no such problem in the PPA:
1. Run "gnome-network-properties"
2. Change the location.
3. Press close
4. Press "Apply System-Wide" on the dialog that pops up.
5. Bring focus to the authentication window by clicking on the window header (NOT the password box)
6. Type password, press enter

The fix works for me too.

System information:
Ubuntu version: Maverick Meerkat
AMD64 system

I didn't have this bug on Karmic and I rapidly skipped Lucid, so I can not tell if the bug applied there or not.

Confirmed that I had this problem after updating from 10.04 to 10.10.

And confirmed that updating the policykit with the version provided by James Westby solves this issue (at least in my case).

I havent seen this bug seen this issue for a long time now (not since using 9.10), but i installed ubuntu 10.10 via Wubi on my brotheres laptop and here i see the issue again. Interestingly i used wubi my self back when i was running 9.10 but has since switched to a native install. So this issue might very well be related to Wubi.

Don't think so because I see this issue on my system and I did not use Wubi.

Could somebody familiar with this check if bug #599441 and bug #697450 are dups (they appear to be to me).

Paul: they aren't at all. In the former, the auth dialog doesn't appear; in the latter, everything works, it's just that the button is unintuitive. Here, it's the dialog that hangs.

On a fresh install of ubuntu 10.10 desktop i386 (Wubi install) I got this:
 - I installed apt-p2p : sudo apt-get install apt-p2p
 - I started Update Manager, clicked Check
 - then I clicked Install Updates
T he auth dialog appeared and I entered the password.
After clicking the confirm button, the dialog reappeared, but this time with no password field.
I could open the details, but the Authenticate button did nothing.

I just stayed that way, until I started to report the bug. Then I clicked to the dialog text, trying to copy it, but on click the dialog disappeared and the Update Manager window redisplayed the content, similar as after the Check: blank list of updates for a second, then showing them.

It happened again.
auth.log has this:
Mar 26 02:39:11 ubuntu gdm-session-worker[1280]: pam_succeed_if(gdm:auth): requirement "user ingroup nopasswdlogin" not met by user "stein"
Mar 26 02:39:15 ubuntu gdm-session-worker[1280]: pam_unix(gdm:session): session opened for user stein by (uid=0)
Mar 26 02:39:15 ubuntu gdm-session-worker[1280]: pam_ck_connector(gdm:session): nox11 mode, ignoring PAM_TTY :0
Mar 26 02:39:18 ubuntu polkitd(authority=local): Registered Authentication Agent for session /org/freedesktop/ConsoleKit/Session2 (system bus name :1.27 [/usr/lib/policykit-1-gnome/polkit-gnome-authentication-agent-1], object path /org/gnome/PolicyKit1/AuthenticationAgent, locale en_US.UTF-8)
Mar 26 02:39:20 ubuntu dbus-daemon: [system] Rejected send message, 2 matched rules; type="method_call", sender=":1.35" (uid=1000 pid=1484 comm="nautilus) interface="org.freedesktop.DBus.Properties" member="GetAll" error name="(unset)" requested_reply=0 destination=":1.6" (uid=0 pid=949 comm="/usr/sbin/console-kit-daemon))
Mar 25 21:44:06 ubuntu polkitd(authority=local): Operator of unix-session:/org/freedesktop/ConsoleKit/Session2 successfully authenticated as unix-user:stein to gain TEMPORARY authorization for action org.debian.apt.upgrade-packages for system-bus-name::1.46 [/usr/bin/python2.6 /usr/bin/update-manager] (owned by unix-user:stein)

This is the output in terminal I get when running the steps from comment 55.

I haven't had this issue in a very long time. I guess it is fixed for me at least.

I haven't had it either.

I think I have the same problem. Update manager comes up, I press the "authenticate" button either the dialog box shakes, then does nothing or nothing happens at all.

tinker123: Which version of Ubuntu are you using?