no sound ASUS X5DIJ-SX018L and Intel 82801I (ICH9 Family) HD Audio Controller

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect -p alsa-base 393523

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Thanks in advance!

AplayDevices:
 **** Liste von PLAYBACK Geräten ****
 Karte 0: Intel [HDA Intel], Gerät 0: VT1708S Analog [VT1708S Analog]
   Untergeordnete Geräte: 2/2
   Untergeordnetes Gerät '0: subdevice #0
   Untergeordnetes Gerät '1: subdevice #1
Architecture: amd64
ArecordDevices:
 **** Liste von CAPTURE Geräten ****
 Karte 0: Intel [HDA Intel], Gerät 0: VT1708S Analog [VT1708S Analog]
   Untergeordnete Geräte: 2/2
   Untergeordnetes Gerät '0: subdevice #0
   Untergeordnetes Gerät '1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jan 3721 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfdef4000 irq 22'
   Mixer name : 'VIA VIA VT1708S'
   Components : 'HDA:11060397,10431111,00100000'
   Controls : 19
   Simple ctrls : 12
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=de_DE.UTF-8
Uname: Linux 2.6.28-13-server x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

On http://forum.ubuntuusers.de/topic/soundprobleme-mit-intel-corporation-82801i-ic/8/ , at least five people, including me, are having this issue.

Not working on Fedora 11 with kernel 2.6.29-5 either, running an alsa 1.0.20 snapshot from 06/29.

Hello,

here are additional, potentially relevant information:

> lsb_release -d
> Description: Ubuntu 9.04

> uname -r
> 2.6.28-13-server

> grep "^audio" /etc/group | grep "$USER" | wc -l
> 0

> lspci | grep -i audio
> 00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)

> lsmod | grep "snd"
> snd_hda_intel 557492 3
> snd_pcm_oss 52352 0
> snd_mixer_oss 24960 1 snd_pcm_oss
> snd_pcm 99336 2 snd_hda_intel,snd_pcm_oss
> snd_seq_dummy 11524 0
> snd_seq_oss 41984 0
> snd_seq_midi 15744 0
> snd_rawmidi 33920 1 snd_seq_midi
> snd_seq_midi_event 16512 2 snd_seq_oss,snd_seq_midi
> snd_seq 66272 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
> snd_timer 34064 2 snd_pcm,snd_seq
> snd_seq_device 16276 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
> snd 78792 15 snd_hda_intel,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
> soundcore 16800 1 snd
> snd_page_alloc 18704 2 snd_hda_intel,snd_pcm

> cat /proc/asound/cards
> 0 [Intel ]: HDA-Intel - HDA Intel
> HDA Intel at 0xfdef4000 irq 22

> head -n 3 /proc/asound/card0/codec#0
> Codec: VIA VIA VT1708S
> Address: 0
> Vendor Id: 0x11060397

> head -n 3 /proc/asound/card0/codec97#0/ac97#0-0
> head: „/proc/asound/card0/codec97#0/ac97#0-0“ kann nicht zum Lesen geöffnet werden: No such file or directory

> head -n 3 /proc/asound/card0/codec97#0/ac97#0-0+regs
> head: „/proc/asound/card0/codec97#0/ac97#0-0+regs“ kann nicht zum Lesen geöffnet werden: No such file or directory

> aplay -l
> **** Liste von PLAYBACK Geräten ****
> Karte 0: Intel [HDA Intel], Gerät 0: VT1708S Analog [VT1708S Analog]
> Untergeordnete Geräte: 2/2
> Untergeordnetes Gerät '0: subdevice #0
> Untergeordnetes Gerät '1: subdevice #1

> asoundconf list
> Names of available sound cards:
> Intel

> cat ~/.asoundrc
> cat: /home/.../.asoundrc: No such file or directory

> cat ~/.asoundrc.asoundconf
> cat: /home/.../.asoundrc.asoundconf: No such file or directory

> ps -C esd
> PID TTY TIME CMD

> ps -C arts
> PID TTY TIME CMD

> ps -C pulseaudio
> PID TTY TIME CMD
> 3465 ? 00:00:00 pulseaudio

G, J

I GOT IT
use hda_analyzer, choose node 0x1c, enable EAPD

Internal Speakers + Line-Out Working PERFECTLY

Thanks to everyone involved, and pls add a fix to the next release ;)

Architecture: amd64
ArecordDevices:
 **** Liste von CAPTURE Geräten ****
 Karte 0: Intel [HDA Intel], Gerät 0: VT1708B Analog [VT1708B Analog]
   Untergeordnete Geräte: 2/2
   Untergeordnetes Gerät '0: subdevice #0
   Untergeordnetes Gerät '1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: udettner 3287 F.... kmix
                      udettner 5301 F.... alsamixer
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf9ffc000 irq 16'
   Mixer name : 'VIA VIA VT1708B 8-Ch'
   Components : 'HDA:1106e721,10192683,00100100'
   Controls : 26
   Simple ctrls : 14
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=de_DE.UTF-8
 LANGUAGE=
Uname: Linux 2.6.28-11-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev pulse-access pulse-rt sambashare

Stereo sound is working here but i cant setup surround sound.

@Jake: Your soundcard is using a vt1708b codec. You problem is not connected with the bug described in this ticket, as it's specially about the vt1708s not being initialized correctly.

@Jake: Please file a new and separate bug report using the command 'ubuntu-bug -p alsa-base'. Thanks!

AplayDevices:
 **** Liste des PLAYBACK périphériques ****
 carte 0: Intel [HDA Intel], périphérique 0 : VT1708S Analog [VT1708S Analog]
   Sous-périphériques: 2/2
   Sous-périphérique: #0: subdevice #0
   Sous-périphérique: #1: subdevice #1
Architecture: amd64
ArecordDevices:
 **** Liste des CAPTURE périphériques ****
 carte 0: Intel [HDA Intel], périphérique 0 : VT1708S Analog [VT1708S Analog]
   Sous-périphériques: 2/2
   Sous-périphérique: #0: subdevice #0
   Sous-périphérique: #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jf 3430 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfdef4000 irq 22'
   Mixer name : 'VIA VIA VT1708S'
   Components : 'HDA:11060397,10431111,00100000'
   Controls : 19
   Simple ctrls : 12
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=fr_FR.UTF-8
Uname: Linux 2.6.28-13-generic x86_64
UserGroups: adm admin audio cdrom dialout fuse lpadmin netdev plugdev sambashare video

hello,
same issue for me, i've juste post the apport-collect date.

I try to use hda_analyser but it complains about /dev/snd/hwdepC*D* device files and it seems I dont have the snd-hda-hwdep modules...

any help is welcome

best regards

JF

@jean francois:
Try installing a current alsa snapshot and maybe a newer kernel.
/dev/snd/hwdepC0D0 not being found means alsa does not detect your card correctly.
after upgrading alsa, try
sudo -s
wget ftp://ftp.kernel.org/pub/linux/kernel/people/tiwai/misc/hda-verb/hda-verb-0.3.tar.gz
tar xf hda-verb-0.3.tar.gz
cd hda-verb-0.3
make
cp hda-verb /usr/bin
hda-verb /dev/snd/hwC0D0 0x1c SET_EAPD_BTLENABLE PCM

thank you DIDI2002
I'll try this as soon as possible (I'm not at home right now)
do you know if there are some newer binary packages of alsa and linux kernel for ubuntu 9.04 or should I do them myself ?
best regards
JF

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: VT1708S Analog [VT1708S Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: anthony 4227 f.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfe7f8000 irq 22'
   Mixer name : 'VIA VIA VT1708S'
   Components : 'HDA:11060397,10438346,00100000'
   Controls : 40
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfe8fc000 irq 17'
   Mixer name : 'ATI ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined
   Playback channels: Mono
   Mono: Playback [off]
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: fglrx
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_GB.UTF-8
Uname: Linux 2.6.28-13-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

Hi,
ok, i got sound !!!
no need to a newer kernel or a newer alsa.
Juste use module-assistant to rebuild alsa. In the alsa-sources the hwdep is enable (you can grep in /usr/src/modules/alsa-drivers) and so after a reboot hda_analyzer can be used to enable EAPD (see attached screenshot).
I don't know if I need to reenable sound after each reboot (I can't reboot right now) but it's a good progress.
I hope this help
JF

A patch has just been merged by Takashi Iwai. Should be in the next alsa 1.0.20 snapshot.
The capture-selection might also work, check out the latest snapshots.

AplayDevices:
 **** Seznam PLAYBACK Hardwarových zařízení ****
 karta 0: Intel [HDA Intel], zařízení 0: VT1708S Analog [VT1708S Analog]
   Podzařízení: 2/2
   Podzařízení #0: subdevice #0
   Podzařízení #1: subdevice #1
Architecture: i386
ArecordDevices:
 **** Seznam CAPTURE Hardwarových zařízení ****
 karta 0: Intel [HDA Intel], zařízení 0: VT1708S Analog [VT1708S Analog]
   Podzařízení: 2/2
   Podzařízení #0: subdevice #0
   Podzařízení #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: dan 3119 F.... pulseaudio
                      dan 3369 f.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfdef4000 irq 22'
   Mixer name : 'VIA VIA VT1708S'
   Components : 'HDA:11060397,10431111,00100000'
   Controls : 19
   Simple ctrls : 12
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=cs_CZ.UTF-8
Uname: Linux 2.6.28-13-generic i686
UserGroups:

AplayDevices:
 **** Lijst van PLAYBACK hardware-apparaten ****
 kaart 0: Intel [HDA Intel], apparaat 0: VT1708S Analog [VT1708S Analog]
   Sub-apparaten: 2/2
   Sub-apparaat #0: subdevice #0
   Sub-apparaat #1: subdevice #1
Architecture: amd64
ArecordDevices:
 **** Lijst van CAPTURE hardware-apparaten ****
 kaart 0: Intel [HDA Intel], apparaat 0: VT1708S Analog [VT1708S Analog]
   Sub-apparaten: 1/2
   Sub-apparaat #0: subdevice #0
   Sub-apparaat #1: subdevice #1
AudioDevicesInUse:
 GEBRUIKER PID SOORT PROGRAMMA
 /dev/snd/controlC0: hamels 3318 F.... pulseaudio
                      hamels 3537 F.... mixer_applet2
 /dev/snd/pcmC0D0c: hamels 3318 F...m pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfdef4000 irq 22'
   Mixer name : 'VIA VIA VT1708S'
   Components : 'HDA:11060397,10431111,00100000'
   Controls : 19
   Simple ctrls : 12
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=nl_BE.UTF-8
Uname: Linux 2.6.28-13-generic x86_64
UserGroups:

For the time until the patch is out, here's a way to enable EAPD automatically:

get ftp://ftp.kernel.org/pub/linux/kernel/people/tiwai/misc/hda-verb/hda-verb-0.3.tar.bz2
unpack, sudo make, copy or link hda-verb to /usr/bin/hda-verb
and insert the following line into e.g. rc.local:
hda-verb /dev/snd/hwC0D0 0x1c SET_EAPD_BTLENABLE 0x2

If there's a simpler way without the hda-verb tool, would be great to know.

I tried it, BUT:

After a couple of times of rebooting, there come only a low noise cracking out of the loudspeakers. :-(
Even a reboot, nor to shut the notebook down and remove the batterypack helps to get the sound back.

The only thing I've created is a little shell-script, to enable the sound after a standby or hibernation.
In this script, I use the same string like above (like in rc.local):
hda-verb /dev/snd/hwC0D0 0x1c SET_EAPD_BTLENABLE 0x2
The shell script runs NOT automatically ... I have to start this manually.

This is the second installation with this "feature".
After the first I thought, I have done something stupid and therefore the sound is gone.

But now I think that's sadly a "feature" of the given solution of this soundproblem.

Had someone else noticed this Phenomenon?

I would be happy, if there is someone with a solution more stable ... because it's not my notebook!

Thx a lot.

I've found a better solution for this problem.
Have a look at this site: http://wiki.ubuntuusers.de/Baustelle/Asus_X5DIJ
(The article above will propably updated 01.08.2009)
This site is in german only!

Have a look under "Problemlösungen" (Problemsolutions).
And then under "Sound".

A copy of the contents of this specific point (made 30.07.2009):
--- cut ---
sudo -s
wget ftp://ftp.kernel.org/pub/linux/kernel/people/tiwai/snapshot/alsa-driver-unstable-snapshot.tar.gz
tar xf alsa-driver-unstable-snapshot.tar.gz
cd alsa-driver-unstable
./configure --with-cards=hda-intel
make
make install
reboot
--- cut ---

!! This fix the problem with the sound ... AND the sound is still there after hibernation or standby !!

You don't need hda-verb anymore!

Hope that helps much more people.

hello with latest updates to Ubuntu 9:10 Alpha 3, the problem is almost solved. The sound level is low with headphones. There are serious problems with Skype that are not able to configure. If it is good, I offer myself as a tester for further improvements.

every time I restart notebook headphone sound is moved to value 0 with mute sign.I must modify with alsamixer

The last update have improved the system the headphone now work. Unfortunately there is some problems. When start video with headphone inserted audio is put out same time on the headphone and notebook. Extract headphone and reconnecting them the problem is resolved, but it goes repeated all' beginning of every video or audio signal.

At first I thought I had the same problem, but now I am wondering if I do. I have no sound, same 82801I controller. I noticed in Sound Preferences, in the Hardware tab, I don't have any devices listed and pulse audio is constantly crashing (Bug #421505).

I updated from Jaunty tonight (around 11pm GMT) and sound disappeared.

Also in Sound Preferences I noticed that the out put device is "Null Output" (screenshot attached)

Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: karthik 3483 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfc700000 irq 22'
   Mixer name : 'Intel G45 DEVCTG'
   Components : 'HDA:111d7675,102802be,00100103 HDA:80862802,80860101,00100000'
   Controls : 37
   Simple ctrls : 23
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
Uname: Linux 2.6.28-15-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

the last 15 days there been improvements but remains some problem.
1) When you start a video or music signal comes from the speakers and not from headphones even if you entered. Is need to disconnect and reconnect the headphones for work it correctly.
2) increasing the volume from the gnome menu near the clock, this often gets stuck and you have to click multiple times

So now you can hear the sounds, but the system is not correctly functioning. For more information or help contact me

AplayDevices:
 **** Lista över PLAYBACK hårdvaruenheter ****
 kort 0: Intel [HDA Intel], enhet 0: VT1708S Analog [VT1708S Analog]
   Underordnade enheter: 2/2
   Underordnad enhet nr. 0: subdevice #0
   Underordnad enhet nr. 1: subdevice #1
Architecture: i386
ArecordDevices:
 **** Lista över CAPTURE hårdvaruenheter ****
 kort 0: Intel [HDA Intel], enhet 0: VT1708S Analog [VT1708S Analog]
   Underordnade enheter: 2/2
   Underordnad enhet nr. 0: subdevice #0
   Underordnad enhet nr. 1: subdevice #1
AudioDevicesInUse:
 ANVÄNDARE PID ÅTKOMS KOMMANDO
 /dev/snd/controlC0: pie 3148 F.... pulseaudio
                      pie 3365 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfe9f4000 irq 22'
   Mixer name : 'VIA VIA VT1708S'
   Components : 'HDA:11060397,10431111,00100000'
   Controls : 19
   Simple ctrls : 12
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, no user)
 LANG=sv_SE.UTF-8
Uname: Linux 2.6.28-16-generic i686
UserGroups:

Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: VT1708S Analog [VT1708S Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: devvo 3474 F.... mixer_applet2
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfe9f4000 irq 22'
   Mixer name : 'Intel G45 DEVCTG'
   Components : 'HDA:11060397,10431111,00100000 HDA:80862802,80860101,00100000'
   Controls : 23
   Simple ctrls : 13
DistroRelease: Ubuntu 9.04
Package: alsa-base 1.0.18.dfsg-1ubuntu8
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=nl_NL.UTF-8
Uname: Linux 2.6.28-16-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

With alsa 1.0.20 the problem is solved.Audio is not perfectly clean but is acceptable quality

thanks so far!

This bug is now becoming so full up with different hardware and software configurations that it is an incredible mess to sort them all out, see http://drowninginbugs.blogspot.com/2010/04/public-service-announcement-when-in.html for an explanation of why.

If there are anyone actually still having a bug with the latest Ubuntu release, and is not the original bug reporter (jayarbie), please file separate bugs.

Thanks for understanding.

This bug was filed against a series that is no longer supported and so is being marked as Won't Fix. If this issue still exists in a supported series, please file a new bug.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.