Ubuntu
linux package

Unable to load iwlwifi for Intel Wireless-AC 9560 card

Bug #1864509 reported by Anton
22
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned
linux-firmware (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I have Lenovo ThinkBook 13s IML laptop with Intel Wireless-AC 9560 wifi card on board.

When launching Ubuntu from live-CD 18.04.4 wifi is working and I'm able to connect to network. But after installing Ubuntu 18.04.4 and loading system from disk wifi is not available - see attached dmesg logs.
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: anlar 1582 F.... pulseaudio
CurrentDesktop: MATE
Dependencies:

DistroRelease: Ubuntu 18.04
InstallationDate: Installed on 2020-02-26 (0 days ago)
InstallationMedia: Ubuntu-MATE 18.04.4 LTS "Bionic Beaver" - Release amd64 (20200203.1)
MachineType: LENOVO 20RR
Package: linux-firmware 1.173.14
PackageArchitecture: all
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-40-generic root=UUID=bbedce29-ba9f-4961-be76-956118612252 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 5.3.0-40.32~18.04.1-generic 5.3.18
RelatedPackageVersions:
 linux-restricted-modules-5.3.0-40-generic N/A
 linux-backports-modules-5.3.0-40-generic N/A
 linux-firmware 1.173.14
StagingDrivers: r8188eu
Tags: bionic staging
Uname: Linux 5.3.0-40-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/29/2019
dmi.bios.vendor: LENOVO
dmi.bios.version: CQCN24WW
dmi.board.asset.tag: No Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0J40697WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Lenovo ThinkBook 13s-IML
dmi.modalias: dmi:bvnLENOVO:bvrCQCN24WW:bd10/29/2019:svnLENOVO:pn20RR:pvrLenovoThinkBook13s-IML:rvnLENOVO:rnLNVNB161216:rvrSDK0J40697WIN:cvnLENOVO:ct10:cvrLenovoThinkBook13s-IML:
dmi.product.family: ThinkBook 13s-IML
dmi.product.name: 20RR
dmi.product.sku: LENOVO_MT_20RR_BU_idea_FM_ThinkBook 13s-IML
dmi.product.version: Lenovo ThinkBook 13s-IML
dmi.sys.vendor: LENOVO

See original description
Revision history for this message
Anton (an-lar) wrote :

dmesg logs

Revision history for this message
Anton (an-lar) wrote :

I've found these bug-reports which are probably related:

https://bugs.archlinux.org/task/64703
https://bugzilla.kernel.org/show_bug.cgi?id=204873
https://bugzilla.kernel.org/show_bug.cgi?id=205695
https://bugzilla.kernel.org/show_bug.cgi?id=205749

Anton (an-lar)
tags: added: bionic
removed: wifi
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1864509

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Anton (an-lar) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected staging
description: updated
Revision history for this message
Anton (an-lar) wrote : CRDA.txt

apport information

Revision history for this message
Anton (an-lar) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Anton (an-lar) wrote : IwConfig.txt

apport information

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Anton (an-lar) wrote : Lspci.txt

apport information

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Anton (an-lar) wrote : Lsusb.txt

apport information

Revision history for this message
Anton (an-lar) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Anton (an-lar) wrote : ProcEnviron.txt

apport information

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Anton (an-lar) wrote : ProcInterrupts.txt

apport information

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Anton (an-lar) wrote : ProcModules.txt

apport information

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Anton (an-lar) wrote : PulseList.txt

apport information

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Anton (an-lar) wrote : RfKill.txt

apport information

Revision history for this message
Anton (an-lar) wrote : UdevDb.txt

apport information

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Anton (an-lar) wrote : WifiSyslog.txt

apport information

Anton (an-lar)
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux-firmware (Ubuntu):
status: New → Confirmed
Revision history for this message
Jeremy Soller (jackpot51) wrote :

I have attached a patch for kernel 5.3.0-42.34 that should solve this issue.

Revision history for this message
Jeremy Soller (jackpot51) wrote :

This may be a duplicate of https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1863769

Ubuntu Foundations Team Bug Bot (crichton)
tags: added: patch
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