jockey-gtk crashed with BackendCrashError in convert_dbus_exceptions()

Bug #413624 reported by Martin Erik Werner
This bug affects 208 people
Affects Status Importance Assigned to Milestone
jockey (Ubuntu)
Fix Released
Medium
Unassigned
Nominated for Maverick by Kenny Strawn
Precise
Fix Released
Medium
Werner Lüthi

Bug Description

Whilst installing nvidia driver, install was successful.

ProblemType: Crash
Architecture: amd64
Date: Fri Aug 14 15:43:00 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/jockey-gtk
InterpreterPath: /usr/bin/python2.6
MachineType: Dell Inc. XPS M1530
Package: jockey-gtk 0.5.3-0ubuntu3
PackageArchitecture: all
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-5-generic root=UUID=2c5af210-d76c-4155-8de2-2c3930016b60 ro quiet splash
ProcCmdline: /usr/bin/python /usr/bin/jockey-gtk --check 60
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-5.24-generic
PythonArgs: ['/usr/bin/jockey-gtk', '--check', '60']
SourcePackage: jockey
Title: jockey-gtk crashed with BackendCrashError in convert_dbus_exceptions()
Uname: Linux 2.6.31-5-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/14/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A09
dmi.board.name: 0D501F
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA09:bd07/14/2008:svnDellInc.:pnXPSM1530:pvr:rvnDellInc.:rn0D501F:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: XPS M1530
dmi.sys.vendor: Dell Inc.

Revision history for this message
Martin Erik Werner (arand) wrote :
visibility: private → public
tags: removed: need-duplicate-check
Revision history for this message
alapzaj (vtomek) wrote :

Same error message, while installing Broadcom STA driver on a D420 (9.10 alpha4)
posting apport-collect in a sec.

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alapzaj (vtomek) wrote : apport-collect data

Architecture: i386
DistroRelease: Ubuntu 9.10
MachineType: Dell Inc. Latitude D420
NonfreeKernelModules: wl
Package: jockey (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-7-generic root=UUID=58249bcc-92b5-4632-be6f-b386df6e09de ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-7.27-generic
Uname: Linux 2.6.31-7-generic i686
UserGroups:

dmi.bios.date: 02/02/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0TJ984
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd02/02/2008:svnDellInc.:pnLatitudeD420:pvr:rvnDellInc.:rn0TJ984:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude D420
dmi.sys.vendor: Dell Inc.

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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
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alapzaj (vtomek) wrote :
tags: added: apport-collected
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Charles Marslett (charles-marslett) wrote :

As alapzaj wrote on 2009-08-25:

Same error message, while installing Broadcom STA driver on a D420 (9.10 alpha4) posting apport-collect in a sec.

EXCEPT, I was installing on a Dell Inspiron 1521, and the installation failed. I had earlier used the B43 drivers successfully with 9.04 betas and final.

martin mack (marmack)
Changed in jockey (Ubuntu):
assignee: nobody → martin mack (marmack)
Revision history for this message
Martin Pitt (pitti) wrote :

I tested both b43 and wl last week, and did not get a crash. Unfortunately the stack trace is from the client side, which does not tell anything about the actual crash.

Can anyone reproduce this? Please do this:

  sudo killall jockey-backend
  sudo /usr/share/jockey/jockey-backend --debug

then open the hardware drivers tool again and reproduce the crash. Please copy&paste the output from above afterwards. Thanks!

Changed in jockey (Ubuntu):
status: New → Incomplete
Revision history for this message
Ron Rhodes (owdronrhodes) wrote :

This happened to me when I attempted to activate NVIDIA 96 driver in Lucid Alpha2.
I have tried to reproduce this and the output from the above commands is attached.

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Marat Dyatko (marat-dyatko) wrote :

I'm start to activate nvidia 173 driver, Lucid Alpha 3.

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Brady Merriweather (brady-merriweather) wrote :

occurred in Lucid Beta 1

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Chase Douglas (chasedouglas) wrote :

This occurred for me when I resumed on a new Mini 10. There's no proprietary chips inside, so it wasn't really doing any real "work" on my system. Unfortunately I couldn't reproduce using the instructions in comment #16.

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Wes Barnett (wes-barnett) wrote :

It just crashed on me in Lucid beta 2, but I could not reproduce, so I have no debug output.

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Andrew Clausen (clausen) wrote :

I had this problem too, but I can't reproduce it (neither in debug mode, nor normal mode). I am supplying exactly the same conditions: I'm running off the Lucid RC1 CD image for netbooks. Therefore, this bug is probably a race condition, or something like that?

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Kenny Strawn (realkstrawn93) wrote :

I had this same bug in Maverick RC and decided to nominate the bug for that release.

Revision history for this message
Chris Jowett (cryptk) wrote :

Happened to me as well on a fresh install of Lucid 10.04.1, mine was with the Broadcom STA driver though. Seems like a bug in jockey that isn't particular to what is being installed... aside from the bug alert coming up I had no clue that anything went wrong... the install went through fine and there weren't any other indications other than the bug report coming up.

Revision history for this message
Kenny Strawn (realkstrawn93) wrote :

This problem happened to me on a Maverick RC Live USB as soon as the desktop loads: This bug report simply popped up on me. Actually, it popped up when I had the installer running and was up to the disk partitioning stage.

Changed in jockey (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Clay Abrams (abramsc1) wrote :

This problem effected me on the install of 10.10 i386 version. I have four machines here and was able to boot two of them into live mode, but could not install due to this error. The other two system would not even boot the Live CD. I downloaded all CD's today 10/10/10 from GA distributions on the Web.

All four machines I tried were able to run and install 10.04 with no difficulty.

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H2L29 (samsamh2l) wrote :

same situation of Clay Abrams with 10.10-desktop-amd64

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avinas (avinas17) wrote :

same situation 10.10-desktop-amd64 on Gataway 5056b

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zombu2 (zombu3) wrote :

Same problem here
it seems to happen when you start the install from the live cd but install completes

i have booted into the 10.10 live cd a couple times and i am able to get the same crash every time i hit the install link

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zombu2 (zombu3) wrote :

forgot to mention it happens on i386 and amd64

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cwsnyder (carlwsnyder) wrote :

Happened on attempting to install Ubuntu 10.10 from the Linux Format magazine DVD on an Acer Aspire One ZG5, external DVD from Lite-On connected.

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sledge (sledgeas) wrote :

Same problem on i386 with Ubuntu Natty 11.04 daily 20110105 on HP 6710b, booting from unetbootinned SD-card.

Error comes out after launching installer to HDD.

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Bishnu Mishra (mishra-bishnuprasad) wrote :

Same issue occurred while installing Ubuntu 10.10 64Bit through live CD on Compaq Presario CQ40-616TU.

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Lawrence North (lawrencenorth) wrote :

Hi,

just installing and received a bug report for jockey from installer which generated an automatic bug report to community.

machine: Toshiba L500 i3 4G Ram 500 GB HDD, W7 home

I have used the disc on numerous OLDER machines flawlessly.

Will continue with the installation.

Regards

Larry North

Revision history for this message
chuck adams (chuck-adams-k7qo) wrote :

daily-live build for april 4, 2011

Revision history for this message
Louis (l-gerritsen) wrote :

Medion laptop (Intel Pentium dual CPU T2330), upgrading Ubuntu 10.10 i386 NL=> 11.4 i386 NL was chrashing. So I installed 10.10 back. on a blank computer and tried to upgrade for 11.4 from life CD. The computer crashed! Blank installing 11.4 from life CD: Chrash!
Now I have back installed 10.10 and lost all data.

tags: added: bugpattern-needed
Revision history for this message
Brian Murray (brian-murray) wrote :

LP: #413624 has a total of 17 duplicates
DistroRelease
  [7] Ubuntu 11.10: 821244, 822555, 853039, 853543, 861614, 864641, 864986
  [2] Ubuntu 9.10: 460361, 476105
  [3] Ubuntu 10.10: 613265, 636349, 691631
  [3] Ubuntu 10.04: 555018, 557739, 667020
  [2] Ubuntu 11.04: 749844, 767443

This may not be occuring in Precise.

tags: added: oneiric
Changed in jockey (Ubuntu):
assignee: martin mack (marmack) → nobody
importance: Undecided → Medium
tags: removed: bugpattern-needed
tags: added: bugpattern-written
Revision history for this message
zzecool (zzecool) wrote :

I have this problem in Precise 64bit as well

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Kevin John Panzke (kevpan815) wrote :

This Bug affected me while testing Unity 5.4 RC1 in I386 Ubuntu 12.04.

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Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/942697

tags: added: iso-testing
Revision history for this message
Jean-Baptiste Lallement (jibel) wrote :

happened in Precise Ubuntu Desktop 20120228.1 on a non english live session

tags: added: qa-manual-testing
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Minh Ha Duong (haduong) wrote :

Happened trying to install daily precise ubuntu desktop 386 from USB on an Gigabyte H77M-D3H mobo. This is a very recent chipset !

The SATA HDD is connected on port SATA 2

With default BIOS settings, the usb key does not boot.

With SATA Mode set to AHCI in the BIOS, the usb key boots, the /sda1 is mountable, but the partition manager does not see the partition table.

The bug occured when I disabled SATA hotplug in all ports, and disabled all other SATA ports besides the one used for HDD.

Revision history for this message
Minh Ha Duong (haduong) wrote :

Fixed: the drive had a RAID bit wrong
http://ubuntuforums.org/showthread.php?p=11720435

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Sandra Farnedi (sandra-farnedi-d) wrote :

while configuring compiz: I was trying to enable cube rotation

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Gema Gomez (gema) wrote :

I did hit this bug whilst installing Ubuntu Desktop i386 from today

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Sandra Farnedi (sandra-farnedi-d) wrote :

while looking for a package in the software center search bar

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Garrie Mushet (garrie-mushet) wrote :

Happened on 12.04 when trying to install recommended proprietary drivers:

ATI/AMD proprietary FGLRX graphics driver
ATI/AMD proprietary FGLRX graphics driver (post-release updates)

Just after an install of the OS.

Revision history for this message
Marco (eldalye) wrote :

Same as Garrie, crashed while activating proprieraty drivers on Acer laptop:
ATI/AMD proprietary FGLRX graphics driver
ATI/AMD proprietary FGLRX graphics driver (post-release updates)

First reboot after installation of Ubuntu 12.04

tags: added: precise
Revision history for this message
pabouk (pabouk) wrote :

Happened on 12.04 64 bit when booted as live CD system on Dell Latitude E6400.
The crash happened just a moment after the desktop showed up.

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Alice Clark (ignota25) wrote :

Happened to me on a 12.04 livecd. It found no errors either on the disk or on memtest (prior to the message). Message popped up just after I started the desktop installer. Everything then continued as normal :s

Changed in jockey (Ubuntu):
status: Confirmed → Fix Released
Werner Lüthi (olsuna)
Changed in jockey (Ubuntu Precise):
assignee: nobody → Werner Lüthi (olsuna)
Revision history for this message
nickleus (nick-humphrey) wrote :

i got this error when i was installing video drivers after a clean install of ubuntu 12.04 on my sony vaio vpcse laptop:
additional drivers > ati/amd proprietary fglrx graphics driver (post-release updates)

Changed in jockey (Ubuntu Precise):
status: Confirmed → Fix Released
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