gnome panel/calendar applet not responding when evolution is busy

Bug #315973 reported by Karthikeyan
6
Affects Status Importance Assigned to Milestone
gnome-panel (Ubuntu)
Invalid
Medium
Ubuntu Desktop Bugs

Bug Description

Related Bug: https://bugs.launchpad.net/ubuntu/+source/gnome-panel/+bug/204775

I use Evolution with Exchange Server plugin. Evolution often goes to "Non responsive" mode when it tries to retrieve mail or any other data from exchange server and will take 5 to 10 minutes to become normal again. In this time (when evolution is busy), if I click the calender, the calender applet wont load and will become non responsive (with a blank frame). Also the top panel, menus and the bottom panel will become non-responsive. Alt-F2 (shortcut for application launcher) also wont work.

Once evolution become active all the panels will become active again.

I have Interpid with kernel version 2.6.27.9

Revision history for this message
Dan Trevino (dantrevino) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in gnome-panel.
For future reference you might be interested to know that a lot of applications have bug reporting functionality built in to them. This can be accessed via the Report a Problem option in the Help menu for the application with which you are having an issue. You can learn more about this feature at https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
Karthikeyan (mailkarthi) wrote : Re: [Bug 315973] Re: gnome panel/calendar applet not responding when evolution is busy

First I tried using "Report a Problem" tool but it was not loading for me,
so I posted the bug directly.

Since I am not a developer I can't say which package is creating the
problem. But I believe it is date-time applet. If evolution is not
responding, gnome-panel (and date-time applet) should display my calender
details as "Not available" and come out immediately. Rather it is waiting
indefinitely for evolution to respond with calender details.

Regards,
Karthi

On Thu, Jan 15, 2009 at 7:14 PM, Dan Trevino <email address hidden> wrote:

> Thank you for taking the time to report this bug and helping to make Ubuntu
> better. This bug did not have a package associated with it, which is
> important for ensuring that it gets looked at by the proper developers. You
> can learn more about finding the right package at
> https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug
> as a bug in gnome-panel.
> For future reference you might be interested to know that a lot of
> applications have bug reporting functionality built in to them. This can be
> accessed via the Report a Problem option in the Help menu for the
> application with which you are having an issue. You can learn more about
> this feature at https://wiki.ubuntu.com/ReportingBugs.
>
> ** Changed in: gnome-panel (Ubuntu)
> Sourcepackagename: None => gnome-panel
> Status: New => Incomplete
>
> --
> gnome panel/calendar applet not responding when evolution is busy
> https://bugs.launchpad.net/bugs/315973
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "gnome-panel" source package in Ubuntu: Incomplete
>
> Bug description:
> Related Bug:
> https://bugs.launchpad.net/ubuntu/+source/gnome-panel/+bug/204775
>
> I use Evolution with Exchange Server plugin. Evolution often goes to "Non
> responsive" mode when it tries to retrieve mail or any other data from
> exchange server and will take 5 to 10 minutes to become normal again. In
> this time (when evolution is busy), if I click the calender, the calender
> applet wont load and will become non responsive (with a blank frame). Also
> the top panel, menus and the bottom panel will become non-responsive. Alt-F2
> (shortcut for application launcher) also wont work.
>
> Once evolution become active all the panels will become active again.
>
> I have Interpid with kernel version 2.6.27.9
>

Revision history for this message
Karthikeyan (mailkarthi) wrote :

First I tried using "Report a Problem" tool but it was not loading for me, so I posted the bug directly.

Since I am not a developer I can't say which package is creating the problem. But I believe it is date-time applet. If evolution is not responding, gnome-panel (and date-time applet) should display my calender details as "Not available" and come out immediately. Rather it is waiting indefinitely for evolution to respond with calender details.

Revision history for this message
Pedro Villavicencio (pedro) wrote :

Thanks for your bug report. Please try to obtain a backtrace of the hang http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report. This will greatly help us in tracking down your problem.

Changed in gnome-panel:
assignee: nobody → desktop-bugs
importance: Undecided → Medium
Revision history for this message
Karthikeyan (mailkarthi) wrote :

I tried capturing trace of gnome-panel. I think i am doing some thing wrong. Since gnome-panel is already running, I am not sure is this the correct way of doing. Also if i kill the process it restarts again immediately.

Below is the output i got

user@machinename:~$ sudo gdb gnome-panel 2>&1 | tee gdb-gnome-panel.txt
GNU gdb 6.8-debian
Copyright (C) 2008 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html>
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law. Type "show copying"
and "show warranty" for details.
This GDB was configured as "i486-linux-gnu"...
(gdb) backtrace full
No stack.
(gdb) info registers
The program has no registers now.
(gdb) thread apply all backtrace
No registers.

Revision history for this message
Pedro Villavicencio (pedro) wrote :

there's no backtrace there, are you still getting the issue? could you get a new one? thanks.

Revision history for this message
Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount) wrote :

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

Revision history for this message
Sebastien Bacher (seb128) wrote :

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.

Changed in gnome-panel (Ubuntu):
status: Incomplete → Invalid
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