browsers crash in ubuntu

Bug #230859 reported by andrew
4
Affects Status Importance Assigned to Milestone
Ubuntu
Invalid
Undecided
Unassigned
firefox-3.0 (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

If a site takes more than a few seconds to load, the browser crashes. This happens in firefox 2, firefox 3, galeon, and epiphany. This can happen on any site, including sites that do not use flash. For more details, see previous question #32769 at https://answers.launchpad.net/ubuntu/+source/firefox-3.0/+question/32769.

I am increasingly convinced that this is a problem with ubuntu itself.

Andrew

Revision history for this message
Nick Ellery (nick.ellery) wrote :

Have you tried Opera?

Revision history for this message
andrew (andyfelk) wrote :

Yep. Tried opera with the same result.

Revision history for this message
John Vivirito (gnomefreak) wrote :

Can you please give us atleast 4 differnet links this happens on 2 flash 2 no flash if possible. Also can you please follow the steps at: https://wiki.ubuntu.com/MozillaTeam/Bugs to get a backtrace of the crash so we know what is going on. What other browsers have you seen this on? CloudFX please comment on a bug with helpful comments/questions, "have you tried opera" isnt helpful due to it being just one of many browsers, Please read
https://wiki.ubuntu.com/MozillaTeam/Bugs/Procedures/Transcript
and
https://wiki.ubuntu.com/MozillaTeam/Bugs/Beginner
as a start to see how Mozilla Team handles bugs. Please feel free to join us in #ubuntu-mozillateam if you have further questions

Another good doc on how to triage is a good guideline but as for others like confirmed and other statuses please read Mozilla team links Because that is the way Mozillateam does things to help make our job easier.

Revision history for this message
andrew (andyfelk) wrote :

Here are four links as requested:

sites without flash
http://www.regions.com/about_regions/amsouth_is_now_regions.rf
https://launchpad.net/ubuntu/+filebug-advanced

sites with flash
https://www.discovercard.com/cardmembersvcs/loginlogout/app/ac_main
http://www.weather.com/outlook/health/airquality/local/37660?cm_ven=1CW&site=wx.com-bar&cm_ite=wx-cc&par=1CWFFv1.1.4&cm_pla=wx.com-bar&cm_cat=FFv1.1.4

I successfully installed firefox-3.0-dbgsym and xulrunner-1.9-dbgsym, but when I ran the trade command I got the following:
This GDB was configured as "i486-linux-gnu"...
(no debugging symbols found)
(no debugging symbols found)
(gdb) ... # someoutput
Undefined command: "". Try "help".
(gdb) (gdb) run
Undefined command: "". Try "help".
(gdb) ... # run and reproduce crash
Undefined command: "". Try "help".
(gdb) (gdb) bt full
Undefined command: "". Try "help".
(gdb) ... # full backtrace output
Undefined command: "". Try "help".
(gdb) (gdb) thread apply all backtrace full
Undefined command: "". Try "help".
(gdb) ... # all threads full backtrace output
Undefined command: "". Try "help".
(gdb) (gdb) quit
Undefined command: "". Try "help".
(gdb)

Revision history for this message
andrew (andyfelk) wrote :

Sorry...I did a copy and paste for the trace command which caused the errors in the last message. Here is the output from gdb-firefox:

This GDB was configured as "i486-linux-gnu"...
(no debugging symbols found)
(no debugging symbols found)
(gdb) # someoutput
(gdb) run
Starting program: /usr/lib/firefox-3.0b5/firefox
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
[Thread debugging using libthread_db enabled]
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
[New Thread 0xb7cc16c0 (LWP 6535)]
[New Thread 0xb5cc6b90 (LWP 6538)]
[New Thread 0xb54acb90 (LWP 6539)]
[New Thread 0xb4c0eb90 (LWP 6540)]
[Thread 0xb4c0eb90 (LWP 6540) exited]
[New Thread 0xb440db90 (LWP 6541)]
[Thread 0xb440db90 (LWP 6541) exited]
[New Thread 0xb440db90 (LWP 6542)]
[New Thread 0xb4c0eb90 (LWP 6543)]
[New Thread 0xb3bfbb90 (LWP 6544)]
[New Thread 0xb2e7eb90 (LWP 6545)]

Revision history for this message
John Vivirito (gnomefreak) wrote : Re: [Bug 230859] Re: browsers crash in ubuntu

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

andrew wrote:
| Sorry...I did a copy and paste for the trace command which caused the
| errors in the last message. Here is the output from gdb-firefox:
|
| This GDB was configured as "i486-linux-gnu"...
| (no debugging symbols found)
| (no debugging symbols found)
| (gdb) # someoutput
| (gdb) run
| Starting program: /usr/lib/firefox-3.0b5/firefox
| (no debugging symbols found)
| (no debugging symbols found)
| (no debugging symbols found)
| [Thread debugging using libthread_db enabled]
| (no debugging symbols found)
| (no debugging symbols found)
| (no debugging symbols found)
| (no debugging symbols found)
| (no debugging symbols found)
| [New Thread 0xb7cc16c0 (LWP 6535)]
| [New Thread 0xb5cc6b90 (LWP 6538)]
| [New Thread 0xb54acb90 (LWP 6539)]
| [New Thread 0xb4c0eb90 (LWP 6540)]
| [Thread 0xb4c0eb90 (LWP 6540) exited]
| [New Thread 0xb440db90 (LWP 6541)]
| [Thread 0xb440db90 (LWP 6541) exited]
| [New Thread 0xb440db90 (LWP 6542)]
| [New Thread 0xb4c0eb90 (LWP 6543)]
| [New Thread 0xb3bfbb90 (LWP 6544)]
| [New Thread 0xb2e7eb90 (LWP 6545)]
|
Can you please give me the exact command used as the output isnt showing
a crash and it doesnt look like the full crash report. did you install
the other -dbgsym or -dbg packages as well besides firefox and xulrunner

- --
Sincerely Yours,
~ John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246
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Revision history for this message
andrew (andyfelk) wrote :

I double checked...these are the packages installed:
firefox-3.0-dbgsym and xulrunner-1.9-dbgsym
libgtk2.0-0-dbg
libnss3-0d-dbgsym
libnspr4-0d-dbg
libpango1.0-0-dbg
libcairo2-dbg
libc6-dbg

This is the command used:
gdb /usr/lib/firefox-3*/firefox 2>&1 | tee /tmp/gdb-firefox.txt
# someoutput
run
# run and reproduce crash
bt full
# full backtrace output
thread apply all backtrace full
# all threads full backtrace output

This was the outpug for the most recent crash:
GNU gdb 6.8-debian
Copyright (C) 2008 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html>
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law. Type "show copying"
and "show warranty" for details.
This GDB was configured as "i486-linux-gnu"...
(no debugging symbols found)
(no debugging symbols found)
(gdb) # someoutput
(gdb) run
Starting program: /usr/lib/firefox-3.0b5/firefox
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
[Thread debugging using libthread_db enabled]
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
[New Thread 0xb7d2e6c0 (LWP 6271)]
[New Thread 0xb5d33b90 (LWP 6274)]
[New Thread 0xb5519b90 (LWP 6275)]
[New Thread 0xb4c7bb90 (LWP 6276)]
[Thread 0xb4c7bb90 (LWP 6276) exited]
[New Thread 0xb447ab90 (LWP 6277)]
[Thread 0xb447ab90 (LWP 6277) exited]
[New Thread 0xb447ab90 (LWP 6278)]
[New Thread 0xb4c7bb90 (LWP 6279)]
[New Thread 0xb3c68b90 (LWP 6280)]
[New Thread 0xb2eebb90 (LWP 6281)]
[Thread 0xb4c7bb90 (LWP 6279) exited]
[Thread 0xb3c68b90 (LWP 6280) exited]
[Thread 0xb5d33b90 (LWP 6274) exited]
[Thread 0xb2eebb90 (LWP 6281) exited]
[Thread 0xb447ab90 (LWP 6278) exited]
[Thread 0xb5519b90 (LWP 6275) exited]

Program exited normally.
(gdb) # run and reproduce crash
(gdb) bt full
No stack.
(gdb) # full backtrace output
(gdb) thread apply all backtrace full
No registers.
(gdb) # all threads full backtrace output
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit
(gdb) quit

Revision history for this message
andrew (andyfelk) wrote :

I have installed ubuntu 7.10...same problem occurs.
Am I the only one having this problem?

Revision history for this message
John Vivirito (gnomefreak) wrote :

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

andrew wrote:
| I have installed ubuntu 7.10...same problem occurs.
| Am I the only one having this problem?
|
This isnt a Firefox issue nor gecko nor xulrunner. Opera doesnt use the
above its written in QT.
Please try to get a backtrace this time leave out the comments like #
someoutput that is for you after you run the command before it it will
give you output that is the output that comment meansalso please dont
use the # as they are not needed and most like that is why we are not
getting the info needed.

- --
Sincerely Yours,
~ John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246
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Changed in firefox:
status: Incomplete → Invalid
Revision history for this message
John Vivirito (gnomefreak) wrote :

I marked it as a Ubuntu bug since its not a Firefox issue nor Xulrunner until we find the cause for this.

Changed in firefox:
status: Invalid → New
Changed in firefox-3.0:
status: New → Invalid
Revision history for this message
andrew (andyfelk) wrote :

I had some trouble understanding your last comment. I deleted all #'s and deleted "someoutput"....still no debugging symbols. Can you please provide the EXACT command I need to use. I checked again and all of the required files are present.

Andrew

Revision history for this message
John Vivirito (gnomefreak) wrote :

andrew wrote:
> I had some trouble understanding your last comment. I deleted all #'s
> and deleted "someoutput"....still no debugging symbols. Can you please
> provide the EXACT command I need to use. I checked again and all of the
> required files are present.
>
> Andrew
>
Since this is not a firefox issue but caused by someother app. please go to
https://wiki.ubuntu.com/DebuggingProgramCrash for more help.
I feel this is an extension issue but since opera and firefox have
nothing in common on the way they are built this most likely is a site
or addon issue. I will retest the links you gave and see if i can get it
to crash now.

--
Sincerely Yours,
     John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

Revision history for this message
John Vivirito (gnomefreak) wrote :

andrew wrote:
> I had some trouble understanding your last comment. I deleted all #'s
> and deleted "someoutput"....still no debugging symbols. Can you please
> provide the EXACT command I need to use. I checked again and all of the
> required files are present.
>
> Andrew
>
Please ignore the debugging link i gave in last comment as it wont help
much.

--
Sincerely Yours,
     John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

Revision history for this message
John Vivirito (gnomefreak) wrote :

I have all 4 of the links you gave above open and im not seeing any preformance issues crash or otherwise In Firefox-3.0. Most likely this is caused by a plugin or addon of some sort.

Revision history for this message
andrew (andyfelk) wrote :

This is not a site-specific issue...any site can crash at any time. It is completely random.
I have disabled all plugins. There are no add-ons or themes. The browser still crashes.

Andrew

Revision history for this message
andrew (andyfelk) wrote :

I also disabled language support and xlrunner. There are no extensions installed. It still crashes.

Andrew

Revision history for this message
andrew (andyfelk) wrote :

Stand down kids. I ran memtest and found I have serious hardware issues. While I troubleshoot and fix this, may I suggest you close this thread so no one else wastes their time.

Everything else seems to be running fine, so I assumed this was a software issue. There is a reason why assume starts with "ass". You have my sincerest apologies.

Humbly yours,
Mr. Ima Dummy

Revision history for this message
Alexander Sack (asac) wrote :

On Fri, May 30, 2008 at 02:58:30PM -0000, andrew wrote:
> Stand down kids. I ran memtest and found I have serious hardware
> issues. While I troubleshoot and fix this, may I suggest you close this
> thread so no one else wastes their time.
>
> Everything else seems to be running fine, so I assumed this was a
> software issue. There is a reason why assume starts with "ass". You
> have my sincerest apologies.
>

Welcome!

 status invalid

 - Alexander

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