Could not connect after I changed all my accounts

Bug #517651 reported by Bernd Schlapsi
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Invalid
Medium
Unassigned

Bug Description

Binary package hint: empathy

Today I changed the passwords of my IM accounts:
- ICQ (via website)
- MSN (via website)
- Jabber (installed pidgin in a virtual machine and changed the password with pidgin, because it's not possible to change it with empathy)

After that I changed the passwords in empathy in the account dialog. I also changed the passwords of my accounts in meebo (www.meebo.com) and this works fine.
But empathy couldn't connect to one of my accounts now. So I tried to delete the following folders:
~/.config/empathy
~/.local/share/Empathy
~/.gconf/apps/empathy
and also deleted the stored passwords for this accounts in seahorse.

So I think I had to switch back to pidgin. So I installed pidgin and configured all my accounts. This works fine. But I would give empathy a last change. So I deleted all my accounts in empathy and reimported the accounts from pidgin.
And what should I say. Now I could connect to my accounts with empathy again.

What's the right way to change my passwords in empathy? Installing pidgin and reimport my accounts could not be the right way?!

ProblemType: Bug
Architecture: i386
Date: Fri Feb 5 17:10:53 2010
DistroRelease: Ubuntu 9.10
NonfreeKernelModules: nvidia
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: empathy
Uname: Linux 2.6.31-19-generic i686

Revision history for this message
Bernd Schlapsi (bernd-sch) wrote :
Revision history for this message
Eric Partlo (partloer) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Changed in empathy (Ubuntu):
status: New → Incomplete
Brian Curtis (bcurtiswx)
Changed in empathy (Ubuntu):
importance: Undecided → Medium
Revision history for this message
Omer Akram (om26er) wrote :

you reported a bug for which you already got the solution?

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:

* Is this reproducible?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

Revision history for this message
Bernd Schlapsi (bernd-sch) wrote :

Today I tried to reproduce the problem and all works fine. So I set the status of this bug to "invalid"

Changed in empathy (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Davide Lasagna (lasagnadavide) wrote :

I would not say that this bug is invalid. I've experienced the same thing and i had to delete a facebook account from empathy and creating it again to make empathy log in. So we have a solution but many user will never come here and see it. This should be done automatically by empathy.

Changed in empathy (Ubuntu):
status: Invalid → Confirmed
Revision history for this message
Brian Curtis (bcurtiswx) wrote :

What version of Ubuntu are you using Davide

Changed in empathy (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Omer Akram (om26er) wrote :

I am marking this bug invalid as David did not subscribe himself to this bug report and also the reporter dont face this issue now. Thanks

Changed in empathy (Ubuntu):
status: Incomplete → Invalid
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