Ubuntu

The documentation server is sometimes very slow (help.ubuntu.com/community)

Bug #256642 reported by Duncan Lithgow
2
Affects Status Importance Assigned to Milestone
Ubuntu Website - OBSOLETE
Invalid
Undecided
Unassigned
Ubuntu
Invalid
Undecided
Unassigned

Bug Description

The documentation server is sometimes very slow (http://help.ubuntu.com/community)

 * 2008-08-10 17:14 CET: very slow and frustrating to edit
( * 2008-08-15 11:53 CET: about 30 seconds to save edit on wiki.ubuntu.com)

This makes working on the Community Ubuntu Documentation wiki (and encouraging anyone else to) difficult.

See original description
Revision history for this message
Brian Murray (brian-murray) wrote :

Not an Ubuntu bug but rather one with the ubuntu-website project.

Duncan Lithgow (duncan-lithgow)
description: updated
Revision history for this message
Matthew East (mdke) wrote :

This isn't a bug with the ubuntu-website project. The problem has been reported to the Ubuntu system administrators and is well known to them.

Changed in ubuntu-website:
status: New → Invalid
Revision history for this message
Duncan Lithgow (duncan-lithgow) wrote :

Well, this is a bug with something somewhere... so we can't just leave it as 'Invalid'. Is there no project this belongs to?

Changed in ubuntu-website:
status: Invalid → Incomplete
Revision history for this message
Matthew East (mdke) wrote :

No, there isn't. The sysadmins don't deal in bugs, they deal in requests put in to their tracker. This has been reported and there is nothing the ubuntu-website project can do to assist.

Changed in ubuntu-website:
status: Incomplete → Invalid
Revision history for this message
Duncan Lithgow (duncan-lithgow) wrote :

If we leave this bug marked as invalid we are saying that this is not an Ubuntu issue. This is not an invalid bug, we just can't assign it to the right project. Fine, so what about either a link to the sysadmin tracker or leaving this as Ubuntu (meta) and marking as 'In-progress'?

Revision history for this message
Matthew East (mdke) wrote :

I have looked in the sysadmin tracker and haven't found a specific entry there. However having talked to them over the last week or so I know that they are aware of and working on this issue.

The sysadmins don't define these sorts of issues as bugs, which is why I've marked it as invalid. I suspect the reason for that is that it isn't a problem with a piece of software but rather a piece of infrastructure. In any event I will keep an eye on the issue and raise it with them if it isn't fixed in the next few days.

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