No 'Ubuntu One' icon in panel, although applet is running

Bug #391230 reported by rayterrill
88
This bug affects 14 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Fix Released
High
Unassigned

Bug Description

The Ubuntu ONE app is not visible in the panel. Also, attempting to launch Ubuntu ONE via the Main Menu -> Internet -> Ubuntu ONE doesn't do anything. Running 'ubuntuone-client-applet' via the command line gives the error message 'Ubuntu One client applet already running, quitting.'

ps -ef shows:
rterrill@rterrill-laptop:~$ ps -ef | grep ubuntu
rterrill 3252 1 0 12:08 ? 00:00:07 /usr/bin/python
/usr/bin/ubuntuone-syncdaemon
rterrill 3281 1 0 12:08 ? 00:00:07 /usr/bin/python
/usr/bin/ubuntuone-client-applet --signup
rterrill 3826 1 0 12:21 ? 00:00:00
gnome-desktop-item-edit
/home/rterrill/.local/share/applications/ubuntuone-client-applet.desktop

Tags: desktop+
Revision history for this message
Mark G. Saye (markgsaye) wrote :
Changed in ubunet:
importance: Undecided → High
status: New → Confirmed
Revision history for this message
Joshua Hoover (joshuahoover) wrote :

rayterrill,

Have you tried following the steps outlined in this new FAQ? If not, can you try this and let me know if that helps you or not?

https://answers.edge.launchpad.net/ubuntuone-client/+faq/596

Thanks!

Joshua

John Lenton (chipaca)
Changed in ubunet:
assignee: nobody → Elliot Murphy (statik)
status: Confirmed → Triaged
tags: added: desktop+
Revision history for this message
Elliot Murphy (statik) wrote :

I believe the applet is working well now, does this issue still occur?
Note that in the current version, the icon automatically hides itself when ubuntu one is idle.

visibility: private → public
affects: ubunet → ubuntuone-client
Changed in ubuntuone-client:
status: Triaged → Incomplete
Revision history for this message
letitblue (letitblue) wrote :

The problem is that the icon doesn't come in sight when U1 is working.

Revision history for this message
Aram Loosman (contact-webfarmer) wrote :

I've got the same problem, client is running but the notification icon is not there.
after several times killing and restarting the client i've noticed that it happens around 20 seconds after i've started the client.

Revision history for this message
der_vegi (m-may) wrote :

Same here with Jaunty amd64, all updates applied. The procedure in the faq does not help. Any more detailed information I can provide? Is there some verbose mode to start from the command line?

Revision history for this message
Amedeo (amedeo-salvati) wrote :

i think the problem is on AppletIcon.__status_changed and in more detail there aren't an if statement for status['name'] = "START_WORKING_ON_METADATA" and others. For this reason it apply after first 20-30 seconds of visibility line 422 -> self.__visible = False.

To debug it i created this script:

amedeo@alcibiade:~$ diff ~amedeo/bin/ubuntuone-client-applet /usr/bin/ubuntuone-client-applet
289d288
< print "Init applet __init__"
346,347d344
< print "%s %s" % ("Status changed (BEGIN) var self.__visible:", self.__visible)
<
446,450d442
<
< print "%s %s" % ("Var status['name']:", status['name'])
< print "%s %s" % ("Status changed (END) var self.__visible:", self.__visible)
< print ""
<

and when applet disappear and i create a new file for trigger i receive this on stout:

Status changed (BEGIN) var self.__visible: True
Var status['name']: START_WORKING_ON_METADATA
Status changed (END) var self.__visible: False

Status changed (BEGIN) var self.__visible: True
Var status['name']: WORKING_ON_METADATA_WITH_CONTQ
Status changed (END) var self.__visible: False

Status changed (BEGIN) var self.__visible: True
Var status['name']: START_WORKING_ON_CONTENT
Status changed (END) var self.__visible: False

Status changed (BEGIN) var self.__visible: True
Var status['name']: IDLE
Status changed (END) var self.__visible: False

My environment is: kubuntu jaunty amd64

Revision history for this message
lncoll (luis-coll) wrote :

Reading Amedeo post I've just tested this:

Added some lines to ubuntuone-client-applet

luis@negro:~$ diff /usr/bin/ubuntuone-client-applet ./ubuntuone-client-applet.py
409a410,415
> elif status['name'].startswith("WORKING"):
> self.__persist = True
> self.__visibile = True
> self.set_tooltip("Working")
> # self.set_from_icon_name("ubuntuone-client-onwork")
>

Now after some seconds of inactivity the icon dissapears, but if any file is modified or added the icon appears again.
Just i'm looking for the old spinning ubuntu-one icon .

Revision history for this message
lncoll (luis-coll) wrote :

After a little more intensive testing , yes more than 5 minutes, the changes before are not correct.
The ones that work well for me are this:

luis@negro:~$ diff /usr/bin/ubuntuone-client-applet ./ubuntuone-client-applet.py
419a420,424
> elif status['name'].startswith("WORKING"):
> self.__visibile = True
> self.set_tooltip("Working")
> self.set_from_icon_name("ubuntuone-client")
> # self.set_from_icon_name("ubuntuone-client-onwork")

Now the icon disappears every 30 seconds iddle and returns every file change.
Of course it can be done more complex, to detect Sacanning processes etc. But i think that "simple is best" and detecting working processes is enough.

Revision history for this message
Joseph Braddock (vw72) wrote : apport-collect data

.home.joe..cache.ubuntuone.log.syncdaemon.exceptions.log:

Architecture: i386
CrashDB: ubuntuone
DistroRelease: Ubuntu 9.04
NonfreeKernelModules: nvidia
Package: ubuntuone-client 0.93.1+r191-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_US.UTF-8
ThirdParty: True
Uname: Linux 2.6.28-15-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

Revision history for this message
Joseph Braddock (vw72) wrote :
Revision history for this message
Joseph Braddock (vw72) wrote :
Revision history for this message
Joseph Braddock (vw72) wrote :
Revision history for this message
Joseph Braddock (vw72) wrote :
Revision history for this message
Elliot Murphy (statik) wrote :

The fix was released some time ago, sorry for the delay in updating this bug. There are now also preferences so you can choose whether to show the icon always or only when updating.

Changed in ubuntuone-client:
assignee: Elliot Murphy (statik) → nobody
status: Incomplete → Fix Released
Revision history for this message
Neil Levine (levine) wrote :

If the preferencess are set to only show the icon when "updating", how can one modify this to "always" once the icon disappears from the taskbar?

Revision history for this message
Greg Grossmeier (greg.grossmeier) wrote :

Neil,

That is a separate usability issue and should be reported as such (note: I have not checked to see if it already has been).

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