Ubuntu
ghostscript package

Letter "o" replaced by apostrophe on printout

Bug #897605 reported by karaluh on 2011-11-29

This bug report is a duplicate of: Bug #898532: Some characters replaced by others when converting PDF to PostScript. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	GS-GPL	Confirmed	Medium	gs-afpl-bugzilla #692716
	ghostscript (Ubuntu)	Confirmed	High	Unassigned	Ubuntu oneiric-updates

Bug Description

As in summary, see attached test case and scan. I would like to add, that the letter that is replaced by apostrophe is not constant. When i was trying to reproduce this bug i was editing the test case and managed to have colons replaced by apostrophe and the letter k replaced by some weird glyph. I also have another doc, where s is replaced by e.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: libreoffice-writer 1:3.4.4-0ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-14.23-generic 3.0.9
Uname: Linux 3.0.0-14-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
Date: Tue Nov 29 11:15:58 2011
ProcEnviron:
LANGUAGE=pl_PL:pl:en_GB:en
PATH=(custom, user)
LANG=pl_PL.UTF-8
SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: Upgraded to oneiric on 2011-10-18 (41 days ago)
---
ApportVersion: 1.23-0ubuntu4
Architecture: i386
DistroRelease: Ubuntu 11.10
MachineType: To Be Filled By O.E.M. To Be Filled By O.E.M.
Package: cups 1.5.0-8ubuntu5
PackageArchitecture: i386
Papersize: a4
ProcEnviron:
LANGUAGE=pl_PL:pl:en_GB:en
PATH=(custom, user)
LANG=pl_PL.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-14-generic root=UUID=d6d9b55b-2a61-4793-a5ba-982b43f9a7f4 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-14.23-generic 3.0.9
Tags: oneiric
Uname: Linux 3.0.0-14-generic i686
UpgradeStatus: Upgraded to oneiric on 2011-10-18 (42 days ago)
UserGroups: adm admin audio cdrom dialout dip floppy fuse libvirtd lpadmin plugdev sambashare scanner video
dmi.bios.date: 06/11/2004
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1002.002
dmi.board.name: P4P800-MX
dmi.board.vendor: ASUSTek Computer Inc.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1002.002:bd06/11/2004:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASUSTekComputerInc.:rnP4P800-MX:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

See original description

Tags:

Revision history for this message

karaluh (karaluh) wrote on 2011-11-29:

Test case.doc Edit (196.5 KiB, application/msword)
Dependencies.txt Edit (3.4 KiB, text/plain; charset="utf-8")

Revision history for this message

karaluh (karaluh) wrote on 2011-11-29:

20111129101523.pdf Edit (1.5 MiB, application/pdf)

Printout

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penalvch (penalvch) wrote on 2011-11-29:

karaluh, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 897605
As well, please follow and attach all relevant information found at: https://wiki.ubuntu.com/DebuggingPrintingProblems

affects:	libreoffice (Ubuntu) → cups (Ubuntu)
Changed in cups (Ubuntu):
status:	New → Incomplete

Revision history for this message

karaluh (karaluh) wrote on 2011-11-30:

Either it's not a dupe or bug 891074 is not fixed. I have ghostscript package updated and still am hit by tis bug.

tags:	added: apport-collected
description:	updated

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karaluh (karaluh) wrote on 2011-11-30: BootDmesg.txt

BootDmesg.txt Edit (40.3 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: CupsErrorLog.txt

CupsErrorLog.txt Edit (2.4 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: CurrentDmesg.txt

CurrentDmesg.txt Edit (57.3 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: Dependencies.txt

Dependencies.txt Edit (3.3 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: Locale.txt

Locale.txt Edit (344 bytes, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: Lpstat.txt

#10

Lpstat.txt Edit (295 bytes, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: Lspci.txt

#11

Lspci.txt Edit (8.5 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: Lsusb.txt

#12

Lsusb.txt Edit (477 bytes, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: PpdFiles.txt

#13

PpdFiles.txt Edit (331 bytes, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: PrintingPackages.txt

#14

PrintingPackages.txt Edit (1.3 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: ProcCpuinfo.txt

#15

ProcCpuinfo.txt Edit (1.3 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: ProcInterrupts.txt

#16

ProcInterrupts.txt Edit (1.4 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: ProcModules.txt

#17

ProcModules.txt Edit (3.5 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: UdevDb.txt

#18

UdevDb.txt Edit (82.1 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30: UdevLog.txt

#19

UdevLog.txt Edit (190.7 KiB, text/plain)

apport information

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karaluh (karaluh) wrote on 2011-11-30:

#20

Would you like me to attach the print job?

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Till Kamppeter (till-kamppeter) wrote on 2011-11-30:

#21

I need a lot more informations:

First, can you follow the instructions of the sections "CUPS error_log" and "Capturing print job data" of https://wiki.ubuntu.com/DebuggingPrintingProblems for a job which shows the problem? Can you tell whether this only happens when printing from LibreOffice? Or does it also happen with other applications? With which ones. You have very many print queues. Does the problem occur with all of them? If not, with which does it occur and with which not? Does it depend on printer option settings?

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Tom Louwrier (tom-louwrier) wrote on 2011-11-30:

#22

hi guys

I have a similar problem when printing pdf's.
They come out well when printed from LibreOffice, but in the exported pdf documents some characters are dropped and replaced by small empty square boxes. It seems to happen randomly between documents, however in one documents it's always the same characters. They look perfect on screen.

When I edit an existing document and save it under a new name (like monthly invoices) the dropped character changes. I can not relate this to a specific template, layout or something that was originally made in another text processor.

It makes no difference which printer I use (HP LJ2500, HP Photosmart c7200, HP c4500 or a Samsung clx3175, depending on my location).

Ubuntu Oneiric amd64, Dell Latitude 131L, daily updates.
Let me know if you need more information.

cheers
Tom

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-11-30:

#23

Tom, please follow my instructions of comment #21. Thanks.

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karaluh (karaluh) wrote on 2011-12-02:

#24

> First, can you follow the instructions of the sections "CUPS error_log" and "Capturing print job data" of
> https://wiki.ubuntu.com/DebuggingPrintingProblems for a job which shows the problem?

I'll attach the log and job later.

> Can you tell whether this only happens when printing from LibreOffice?

Yes, I beleive so.

> You have very many print queues. Does the problem occur with all of them?

I'll test and post the results later.

> Does it depend on printer option settings?

I don't beleive so, I used only the defaults.

Revision history for this message

karaluh (karaluh) wrote on 2011-12-02:

#25

error_log Edit (84.7 KiB, text/plain)

Cups error log

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karaluh (karaluh) wrote on 2011-12-02:

#26

Print job Edit (340.1 KiB, application/octet-stream)

The captured print job is a PDF and is displayed correctly in Okular - colons aren't replaced so I beleive Libreoffice isn't at fault here.

Revision history for this message

karaluh (karaluh) wrote on 2011-12-02:

#27

> You have very many print queues. Does the problem occur with all of them?

No, it appears only Canon is affected, I printed the PDF on HP P2015 and colons weren't replaced there.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2011-12-02:

#28

I can reproduce it. It happens when the foomatic-rip CUPS filter converts the incoming PDF data to PostScript because Canon's driver needs it.

You can already reproduce it by running the following command in a terminal window:

pdf2ps printout

and then display the result, for example via

gs printout.ps

Then you also see the colons replaced by apostrophes.

I will report this upstream to the Ghostscript developers.

Changed in cups (Ubuntu):
status:	Incomplete → Triaged
affects:	cups (Ubuntu) → ghostscript (Ubuntu)
Changed in ghostscript (Ubuntu):
importance:	Undecided → High
status:	Triaged → Confirmed