Ubuntu
linux package

cups doesn't detect lexmark S600

Bug #634916 reported by DarkRedman
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: cups

---------------------------------------------------------
OS INFO

Description: Ubuntu 10.04.1 LTS
Release: 10.04
---------------------------------------------------------
PACKAGE INFO

cups:
  Installé : 1.4.3-1ubuntu1.2
  Candidat : 1.4.3-1ubuntu1.2
 Table de version :
 *** 1.4.3-1ubuntu1.2 0
        500 http://fr.archive.ubuntu.com/ubuntu/ lucid-updates/main Packages
        500 http://security.ubuntu.com/ubuntu/ lucid-security/main Packages
        100 /var/lib/dpkg/status
     1.4.3-1 0
        500 http://fr.archive.ubuntu.com/ubuntu/ lucid/main Packages
---------------------------------------------------------

I first tried to use system-config-printer (then to apport the bug with this package but apport-bug and ubuntu-bug said the package doesn't exist)

I tried to use theses drivers :

lexmark-08z-series-driver-1.0-1.i386.deb.sh
lexmark-inkjet-09-driver-1.5-1.i386.deb.sh
Lexmark_S600_Series_D060810_00_FWUpdate.i386.sh
Lexmark_S600_Series_E060810_00_FWUpdate.i386.sh

It didn't works because theses are x86 drivers and not x64 drivers.

I'm desesperate to find any solution to fix it !

Thanks in advance !

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: cups 1.4.3-1ubuntu1.2
ProcVersionSignature: Ubuntu 2.6.32-24.42-generic 2.6.32.15+drm33.5
Uname: Linux 2.6.32-24-generic x86_64
Architecture: amd64
CupsErrorLog:
 E [10/Sep/2010:14:23:37 +0200] Unable to remove temporary file "/var/spool/cups/tmp/.hplip" - Is a directory
 E [10/Sep/2010:14:30:20 +0200] [cups-driverd] Bad driver information file "/usr/share/cups/drv/sample.drv"!
 E [10/Sep/2010:14:31:21 +0200] [cups-driverd] Bad driver information file "/usr/share/cups/drv/sample.drv"!
 E [10/Sep/2010:14:44:24 +0200] Unable to remove temporary file "/var/spool/cups/tmp/.hplip" - Is a directory
 E [10/Sep/2010:14:57:38 +0200] [cups-driverd] Bad driver information file "/usr/share/cups/drv/sample.drv"!
Date: Fri Sep 10 15:09:01 2010
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release amd64 (20100816.1)
Lpstat: device for Lexmark--3400-Series: usb://Lexmark/3400%20Series
Lsusb:
 Bus 003 Device 002: ID 046d:08f0 Logitech, Inc. QuickCam Messenger
 Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 002 Device 003: ID 058f:9360 Alcor Micro Corp. 8-in-1 Media Card Reader
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP Pavilion 061 PW765AA-ABF a829.fr
Papersize: a4
PpdFiles: Lexmark--3400-Series: Lexmark 3000 Foomatic/pcl3 (recommended)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=f0475c31-ada4-453b-8d2d-472e8c069ccb ro quiet splash
ProcEnviron:
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
SourcePackage: cups
dmi.bios.date: 03/03/2006
dmi.bios.vendor: Phoenix Technologies, LTD
dmi.bios.version: 3.47
dmi.board.name: AHI
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnPhoenixTechnologies,LTD:bvr3.47:bd03/03/2006:svnHPPavilion061:pnPW765AA-ABFa829.fr:pvr03q0211RE101AHI00:rvn:rnAHI:rvr:cvnHewlett-Packard:ct3:cvr:
dmi.product.name: PW765AA-ABF a829.fr
dmi.product.version: 03q0211RE101AHI 00
dmi.sys.vendor: HP Pavilion 061

Revision history for this message
DarkRedman (darkredman-deactivatedaccount) wrote :
Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Please give us some more information, see also https://wiki.ubuntu.com/DebuggingPrintingProblems.

Do you only have the Lexmark S600 or also a Lexmark 3400?

Are these printers inkjet or laser printers?

How are your printer(s) connected? Via USB, network, ...? Is a USB-to-parallel adapeter used?

Does "lsusb" list entries for all your printers which you are using via USB?

Can you install the "ia64-libs" package and try to install and run the manufacturer-supplied drivers again?

Note also that for using apport-bug you have to supply the name of a binary package and not of a source package. For system-config-printer it is system-config-printer-common. Note also that this bug is not a problem of system-config-printer.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Sorry, the name of the package which you should install to get 32-bit executable compatibility is "ia32-libs".

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
DarkRedman (darkredman-deactivatedaccount) wrote :

This is a S600 inkjet lexmark, it is connected via USB (non USB-to-parallel adapter)

lsusb doesn't list the Lexmark S600

I tried ia64-libs" but it doesn't fix the problem :s and it was the manufacturer drivers I downloaded on the official Lexmark Website.

I also contacted Lexmark Assistance to get more help.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

> lsusb doesn't list the Lexmark S600

This shows that the problem is on the kernel level. Moving to the kernel ...

affects: cups (Ubuntu) → linux (Ubuntu)
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu development release http://cdimage.ubuntu.com/daily-live/current/ . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Expired
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