Ubuntu
linux package

DVD Drive cannot recognize DVD Media after Ubuntu 10.04 install

Bug #612092 reported by Jason Loupe on 2010-07-31

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

Drive working fine until I installed 10.04...heck I installed it from a burned DVD.

System "sees" the drive, and everything works with CDs, but no type of DVD media is recognized. I have all the "restricted Extras" installed.

Let me know what additional info you may need.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jason 1322 F.... pulseaudio
/dev/snd/pcmC0D0p: jason 1322 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Live'/'SB Live! Value [CT4780] (rev.7, serial:0x80221102) at 0xece0, irq 16'
   Mixer name : 'Cirrus Logic CS4297A rev 4'
   Components : 'AC97a:43525914'
   Controls : 221
   Simple ctrls : 42
CheckboxSubmission: 5e1cdbb140aef89eabc170c50c6ed345
CheckboxSystem: abf102d6ef41328208f5c1554651535a
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=adde020e-0ec8-43d9-bef4-194a2ecc730a
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.
Lsusb:
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 046d:c31c Logitech, Inc.
Bus 001 Device 002: ID 046d:c51b Logitech, Inc. V220 Cordless Optical Mouse for Notebooks
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Dell Computer Corporation Dimension 8200
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic root=UUID=3a3d2b19-70bc-4976-be75-a88de712e7ac ro vga=789 quiet quiet splash
ProcEnviron:
LANG=en_US.utf8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-24.38-generic 2.6.32.15+drm33.5
Regression: Yes
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
RfKill:

Tags: lucid regression-release needs-upstream-testing
Uname: Linux 2.6.32-24-generic i686
UserGroups: adm admin audio cdrom dialout dip fax floppy fuse lpadmin mythtv netdev nopasswdlogin plugdev root sambashare tape video
dmi.bios.date: 09/18/2001
dmi.bios.vendor: Dell Computer Corporation
dmi.bios.version: A01
dmi.board.name: Dimension 8200
dmi.board.vendor: Dell Computer Corporation
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Computer Corporation
dmi.modalias: dmi:bvnDellComputerCorporation:bvrA01:bd09/18/2001:svnDellComputerCorporation:pnDimension8200:pvr:rvnDellComputerCorporation:rnDimension8200:rvr:cvnDellComputerCorporation:ct6:cvr:
dmi.product.name: Dimension 8200
dmi.sys.vendor: Dell Computer Corporation

See original description

Tags:

Mitch Towner (kermiac) on 2010-08-01

Changed in ubuntuone-client:
status:	New → Invalid
affects:	ubuntuone-client → null

Revision history for this message

Mitch Towner (kermiac) wrote on 2010-08-01:

If you could also please test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

affects:	ubuntu → linux (Ubuntu)
Changed in linux (Ubuntu):
status:	New → Incomplete
tags:	added: lucid needs-kernel-logs needs-upstream-testing removed: dvd

Revision history for this message

Mitch Towner (kermiac) wrote on 2010-08-01:

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:

apport-collect 612092

This will help us to find and resolve the problem. Bear in mind that you may need to install the python-launchpadlib package from the universe repository. Additionally, when prompted to give apport-collect permissions for Launchpad you will need to give it at least the ability to "Change Non-Private" data as it will be adding information to your bug report. Thanks in advance!

Revision history for this message

Jason Loupe (theloupes) wrote on 2010-08-01: AlsaDevices.txt

AlsaDevices.txt Edit (880 bytes, text/plain)

apport information

tags:	added: apport-collected
description:	updated

Revision history for this message

Jason Loupe (theloupes) wrote on 2010-08-01: AplayDevices.txt

AplayDevices.txt Edit (1.6 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: ArecordDevices.txt

ArecordDevices.txt Edit (450 bytes, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: BootDmesg.txt

BootDmesg.txt Edit (30.0 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: Card0.Amixer.values.txt

Card0.Amixer.values.txt Edit (10.4 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: Card0.Codecs.codec97.0.ac97.0.0.txt

Card0.Codecs.codec97.0.ac97.0.0.txt Edit (590 bytes, text/plain)

apport information

Revision history for this message

Jason Loupe (theloupes) wrote on 2010-08-01: Card0.Codecs.codec97.0.ac97.0.0.regs.txt

Card0.Codecs.codec97.0.ac97.0.0.regs.txt Edit (767 bytes, text/plain)

apport information

Revision history for this message

Jason Loupe (theloupes) wrote on 2010-08-01: CurrentDmesg.txt

#10

CurrentDmesg.txt Edit (3.7 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: Lspci.txt

#11

Lspci.txt Edit (6.8 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: PciMultimedia.txt

#12

PciMultimedia.txt Edit (556 bytes, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: ProcCpuinfo.txt

#13

ProcCpuinfo.txt Edit (538 bytes, text/plain)

apport information

Revision history for this message

Jason Loupe (theloupes) wrote on 2010-08-01: ProcInterrupts.txt

#14

ProcInterrupts.txt Edit (1.1 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: ProcModules.txt

#15

ProcModules.txt Edit (2.5 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: UdevDb.txt

#16

UdevDb.txt Edit (84.2 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: UdevLog.txt

#17

UdevLog.txt Edit (182.0 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01: WifiSyslog.txt

#18

WifiSyslog.txt Edit (769.9 KiB, text/plain)

apport information

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Jason Loupe (theloupes) wrote on 2010-08-01:

#19

when I tried to install the upstream kernel, I get the error message:

Error: Dependency is not satisfiable: linux-headers-2.6.35-999

Mitch Towner (kermiac) on 2010-08-02

tags:

removed: needs-kernel-logs

Revision history for this message

Mitch Towner (kermiac) wrote on 2010-08-02:

#20

Thank you for uploading the requested log files.

Please see https://wiki.ubuntu.com/Kernel/MainlineBuilds?action=show&redirect=KernelMainlineBuilds#Installing%20Mainline%20Kernels for more information on how to install the upstream/mainline kernel.

Thanks in advance!

Revision history for this message

Jason Loupe (theloupes) wrote on 2010-08-02:

#21

OK, tried the mainline/upstream kernel. Results are the same

Insert Audio CD, mounts automatically, all good.

Both Retail and blank DVD, not recognized at all.

Mitch Towner (kermiac) on 2010-08-03

tags:	removed: needs-upstream-testing
Changed in linux (Ubuntu):
status:	Incomplete → New

Revision history for this message

Jason Loupe (theloupes) wrote on 2010-08-06:

#22

ok, I'm new to this...is there any update?

kernel-janitor (kernel-janitor) on 2010-08-11

tags:

added: kj-triage

Brad Figg (brad-figg) on 2011-05-04

Changed in linux (Ubuntu):
status:	New → Confirmed

Curtis Hovey (sinzui) on 2011-11-11

no longer affects:

null

Revision history for this message

penalvch (penalvch) wrote on 2012-04-07:

#23

Jason Loupe, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

tags:	added: needs-bisect needs-upstream-testing regression-release
Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-06-07:

#24

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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Ubuntulinux package

DVD Drive cannot recognize DVD Media after Ubuntu 10.04 install

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