UnknownLoginError during request for OAuth token

I confirm this. Yesterday, i was able to run it on another system without any problems. Today i get exactly the same stack trace from within a virtual machine

Same here:
alistairr@alistairr-desktop:~$ ubuntuone-client-applet --signup
/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py:191: DeprecationWarning: BaseException.message has been deprecated as of Python 2.6
  raise UnknownLoginError(e.message)
Traceback (most recent call last):
  File "/var/lib/python-support/python2.6/dbus/connection.py", line 578, in msg_reply_handler
    reply_handler(*message.get_args_list(**get_args_opts))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 230, in got_state
    self.acquire_access_token(description, store)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 283, in acquire_access_token
    self.request_token = self.make_token_request(oauth_request)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 191, in make_token_request
    raise UnknownLoginError(e.message)
ubuntuone.oauthdesktop.auth.UnknownLoginError

In my case if I start the app from menu, nothing happens. When starting from terminal with
ubuntuone-client-applet --signup

I have 3 different situations:
1. a new page is opened in Firefox, it jumps to https://ubuntuone.com/plans/, but I don't see any icon in tray
2. nothing happens, exits without error
3. crashes with segmentation fault

Same problem for me, the process remains on fg until I press ^C

Tks
Giovanni

giovanni@alligatore:~$ ubuntuone-client-applet --signup
/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py:191: DeprecationWarning: BaseException.message has been deprecated as of Python 2.6
  raise UnknownLoginError(e.message)
Traceback (most recent call last):
  File "/var/lib/python-support/python2.6/dbus/connection.py", line 578, in msg_reply_handler
    reply_handler(*message.get_args_list(**get_args_opts))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 230, in got_state
    self.acquire_access_token(description, store)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 283, in acquire_access_token
    self.request_token = self.make_token_request(oauth_request)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 191, in make_token_request
    raise UnknownLoginError(e.message)
ubuntuone.oauthdesktop.auth.UnknownLoginError
^Cgiovanni@alligatore:~$

for me, i get this:

Kind of stupid problem i guess, but anyway:

<code>$ ubuntuone-client-applet --signup
Ubuntu One client applet already running, quitting</code>

Same problem for me:

aguest70@mycomputer:~$ ubuntuone-client-applet --signup
/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py:191: DeprecationWarning: BaseException.message has been deprecated as of Python 2.6
  raise UnknownLoginError(e.message)
Traceback (most recent call last):
  File "/var/lib/python-support/python2.6/dbus/connection.py", line 578, in msg_reply_handler
    reply_handler(*message.get_args_list(**get_args_opts))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 230, in got_state
    self.acquire_access_token(description, store)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 283, in acquire_access_token
    self.request_token = self.make_token_request(oauth_request)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 191, in make_token_request
    raise UnknownLoginError(e.message)
ubuntuone.oauthdesktop.auth.UnknownLoginError

when launching ubuntu-one within the terminal i'm seeing the following output

Gtk-Message: Failed to load module "canberra-gtk-module": libcanberra-gtk-module.so: cannot open shared object file: No such file or directory
Ubuntu One client applet already running, quitting

currently no client is launching in browser

Architecture: i386
DistroRelease: Ubuntu 9.04
Package: ubuntuone-client 0.90.3+r64-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=C
UbuntuoneClientPackages:
 ubuntuone-client 0.90.3+r64-0ubuntu1~ppa1~jaunty
 ubuntuone-storage-protocol N/A
 ubuntuone-ppa N/A
Uname: Linux 2.6.28-13-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy fuse lpadmin netdev plugdev scanner tape vboxusers video

HI all,
it seems to me a bug related to proxy settings.

I first tried to launch the applet on my office network using a proxy, and I got the previous error.

Back to home I tried to launch the application, using an ADSL connection with no proxy, and now I'm using the Ubuntu One service :)

Can someone else confirm this behaviour??

Giovanni

I have this bug too [Bug 396621] , may be the firewall, what is the used port ?

I get the following output when starting in terminal:

-$ ubuntuone-client-applet --signup
Ubuntu One -Client Applet already running, quitting

But no icon in the panel. I do not have a firewall running but don't see the relevance as the icon/applet is one the client side.

see nothing, no icon package is only 29 kbytes?

I can verify this bug, running the ubuntuone client from the menu did nothing, running ubuntuone-client-applet --signup resulted in a seg fault.

I ran "ps aux | grep ubuntuone" and found this running:

username 3182 1.2 1.7 30708 17928 ? Sl 19:44 0:07 /usr/bin/python /usr/lib/ubuntuone-client/ubuntuone-syncdaemon

I kill -9'ed the process and started the applet again, this time it worked perfectly.

I'll do this test this evening.

I'll lte you know.

Franck

--- En date de : Mar 7.7.09, Giovanni Mellini <email address hidden> a écrit :

De: Giovanni Mellini <email address hidden>
Objet: [Bug 376087] Re: the application don't starts (the ubuntu-one icon on the ubuntu bar doesn't appears)
À: <email address hidden>
Date: Mardi 7 Juillet 2009, 18h46

HI all,
it seems to me a bug related to proxy settings.

I first tried to launch the applet on my office network using a proxy,
and I got the previous error.

Back to home I tried to launch the application, using an ADSL connection
with no proxy, and now I'm using the Ubuntu One service :)

Can someone else confirm this behaviour??

Giovanni

--
the application don't starts (the ubuntu-one icon on the ubuntu bar doesn't appears)
https://bugs.launchpad.net/bugs/376087
You received this bug notification because you are a direct subscriber
of a duplicate bug.

I have same problem as Giovanni. My desktop computer at work is behind proxy. Ubuntu One Control applet is in sleeping mode and no try icon is shown. On my home computer Ubuntu One works fine.

The difference is that at work I'm behind proxy. So I think it that problem is associated with proxy problem.

Gorazd

>Giovanni Mellini wrote on 2009-07-07: (permalink)
>
>HI all,
>it seems to me a bug related to proxy settings.
>
>I first tried to launch the applet on my office network using a proxy, and I got the previous error.
>
>Back to home I tried to launch the application, using an ADSL connection with no proxy, and now I'm using the >Ubuntu One service :)
>
>Can someone else confirm this behaviour??
>
>Giovanni

Same issue here, nothing happens when running from the menu, when running from command I either get a segmentation fault or a failed attempt to launch Firefox (why it thinks I keep an instance of Firefox on the desktop I don't know):
james@roadrunner:~$ ubuntuone-client-applet --signup
Error showing url: Failed to execute child process "/home/james/Desktop/firefox/firefox" (No such file or directory)
Traceback (most recent call last):
  File "/var/lib/python-support/python2.6/dbus/connection.py", line 578, in msg_reply_handler
    reply_handler(*message.get_args_list(**get_args_opts))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 230, in got_state
    self.acquire_access_token(description, store)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 297, in acquire_access_token
    self.open_in_browser(oauth_request.to_url())
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 211, in open_in_browser
    raise Exception("Failed to launch browser")
Exception: Failed to launch browser

I want to add some information about this bug.

I got UbuntuOne working without proxy on my home network.
Back to my office, after proxy setup, I tried to connect to the service (this time the icon appear on notification area) but the deamon remains on "Ubuntu One: Working" state until i disconnect the deamon.
Seems to me that Ubuntu One don't use Gnome global proxy settings.

I have Dropbox service installed too, and works well very behind my proxy.

Is there a way to debug this problem??

Hope this help
Giovanni

My problem (app was running but no icon visible) was solved yesterday with
some updates to ubuntuone

Timmo

2009/7/9 ptica <email address hidden>

> I have same problem as Giovanni. My desktop computer at work is behind
> proxy. Ubuntu One Control applet is in sleeping mode and no try icon is
> shown. On my home computer Ubuntu One works fine.
>
> The difference is that at work I'm behind proxy. So I think it that
> problem is associated with proxy problem.
>
> Gorazd
>
>
> >Giovanni Mellini wrote on 2009-07-07: (permalink)
> >
> >HI all,
> >it seems to me a bug related to proxy settings.
> >
> >I first tried to launch the applet on my office network using a proxy, and
> I got the previous error.
> >
> >Back to home I tried to launch the application, using an ADSL connection
> with no proxy, and now I'm using the >Ubuntu One service :)
> >
> >Can someone else confirm this behaviour??
> >
> >Giovanni
>
> --
> the application don't starts (the ubuntu-one icon on the ubuntu bar doesn't
> appears)
> https://bugs.launchpad.net/bugs/376087
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: Triaged
>
> Bug description:
> here is the what happens in the terminal:
>
> rocco@pcsala:~$ ubuntuone-client-applet --signup
> /usr/lib/python2.6/dist-packages/canonical/ubuntuone/oauthdesktop/auth.py:191:
> DeprecationWarning: BaseException.message has been deprecated as of Python
> 2.6
> raise UnknownLoginError(e.message)
> Traceback (most recent call last):
> File "/var/lib/python-support/python2.6/dbus/connection.py", line 578, in
> msg_reply_handler
> reply_handler(*message.get_args_list(**get_args_opts))
> File
> "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/oauthdesktop/auth.py",
> line 225, in got_state
> self.acquire_access_token(description, store)
> File
> "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/oauthdesktop/auth.py",
> line 277, in acquire_access_token
> self.request_token = self.make_token_request(oauth_request)
> File
> "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/oauthdesktop/auth.py",
> line 191, in make_token_request
> raise UnknownLoginError(e.message)
> canonical.ubuntuone.oauthdesktop.auth.UnknownLoginError
>

I found this bug

https://bugs.launchpad.net/ubuntuone-client/+bug/376760

This confirm that Ubuntu One has problems using proxy

Giovanni

OK, I have the well known problem:
"Ubuntu One client is installed and I have a Ubuntu One folder created;
when I click on the Applications -> Internet -> Ubuntu One nothing happends and the client seems not run,
and I have not the specific icon on my panel;
so it never ask me to Confirm Device Access...
However, whenI go in https://ubuntuone.com/files/#path=/My%20Files I can upload files with the specific button and it works... "
This morning I uninstall all and I reinstall with the latest version, I have the same problem :(

OK, after installing the last update this morning, I have now the UbuntuOne icon in my panel, but always in disconnected mode.
I kill all ubuntuone process and I run ubuntuone-client-applet --signup
and I have this message (I am french, nobody is perfect...)
Erreur à l'affichage de l'URL : L'exécution du processus fils « /usr/lib/firefox-3.0b3/firefox » a échoué (Aucun fichier ou dossier de ce type)
what is this trick, why firefox-3.0b3, I am on firefox 3.0.11 ??? Isnt the problem ?

You are presumably getting this error because some part of your
configuration is pointing to the wrong location for firefox. Perhaps you
once installed firefox 3.0b3 to that location, and changed some
configuration to point at that executable, and then later it was
removed, but the configuration was not changed. You can test this by
simply running xdg-open from your terminal. Under GNOME, this in turn
calls gnome-open, which reads the gconf settings, and MIME db, to run
the correct application for the argument specified to xdg-open.

On Fri, 2009-07-10 at 14:09 +0000, brazz wrote:
> OK, after installing the last update this morning, I have now the
> UbuntuOne icon in my panel, but always in disconnected mode.
> I kill all ubuntuone process and I run ubuntuone-client-applet
> --signup
> and I have this message (I am french, nobody is perfect...)
> Erreur à l'affichage de l'URL : L'exécution du processus fils
> « /usr/lib/firefox-3.0b3/firefox » a échoué (Aucun fichier ou dossier
> de ce type)
> what is this trick, why firefox-3.0b3, I am on firefox 3.0.11 ??? Isnt
> the problem ?
>

Oh Rodney, you are true and I am stupid :( I just made my current (3.0.11) firefox my default browser and then all works fine ! Thank you.

Still not working for me... The new version of ubuntuone-client show up in tray for a second, then is opening https://ubuntuone.com/plans/ page and exists silently.

Client does not start
Error:
Unhandled error in Deferred:
Traceback (most recent call last):
  File "/usr/lib/python2.6/threading.py", line 497, in __bootstrap
    self.__bootstrap_inner()
  File "/usr/lib/python2.6/threading.py", line 525, in __bootstrap_inner
    self.run()
  File "/usr/lib/python2.6/threading.py", line 477, in run
    self.__target(*self.__args, **self.__kwargs)
--- <exception caught here> ---
  File "/usr/lib/python2.6/dist-packages/twisted/python/threadpool.py", line 210, in _worker
    result = context.call(ctx, function, *args, **kwargs)
  File "/usr/lib/python2.6/dist-packages/twisted/python/context.py", line 59, in callWithContext
    return self.currentContext().callWithContext(ctx, func, *args, **kw)
  File "/usr/lib/python2.6/dist-packages/twisted/python/context.py", line 37, in callWithContext
    return func(*args,**kw)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 350, in ensure_access_token
    access_token = self.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 120, in get_access_token
    items = self._get_keyring_items()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 111, in _get_keyring_items
    self.consumer.key})
gnomekeyring.NoKeyringDaemonError:
Unhandled error in Deferred:
Traceback (most recent call last):
  File "/usr/lib/python2.6/threading.py", line 497, in __bootstrap
    self.__bootstrap_inner()
  File "/usr/lib/python2.6/threading.py", line 525, in __bootstrap_inner
    self.run()
  File "/usr/lib/python2.6/threading.py", line 477, in run
    self.__target(*self.__args, **self.__kwargs)
--- <exception caught here> ---
  File "/usr/lib/python2.6/dist-packages/twisted/python/threadpool.py", line 210, in _worker
    result = context.call(ctx, function, *args, **kwargs)
  File "/usr/lib/python2.6/dist-packages/twisted/python/context.py", line 59, in callWithContext
    return self.currentContext().callWithContext(ctx, func, *args, **kw)
  File "/usr/lib/python2.6/dist-packages/twisted/python/context.py", line 37, in callWithContext
    return func(*args,**kw)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 350, in ensure_access_token
    access_token = self.get_access_token()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 120, in get_access_token
    items = self._get_keyring_items()
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 111, in _get_keyring_items
    self.consumer.key})
gnomekeyring.NoKeyringDaemonError:
Warning: unknown mime-type for "/home/istvan/Ubuntu One" -- using "application/octet-stream"
Error: no "view" mailcap rules found for type "application/octet-stream"
^A

I have the same, or a similar issue. After talking a bit with Rodney and Philip in IRC, they trimmed down to the following in my ~/.cache/ubuntuone/log/oauth-login.log

 2009-07-14 16:08:09,771:771.941900253 UbuntuOne.OAuthDesktop.auth There was some unknown login error '(60, 'server certificate verification failed. CAfile: /etc/ssl/certs/ca-certificates.crt')'

I never got to Step 4 in the install tutorial (as in Bug #369038), and I have the followin certs included in /etc/ssl/certs:

Go_Daddy_Class_2_CA.pem -> /usr/share/ca-certificates/mozilla/Go_Daddy_Class_2_CA.crt
UbuntuOne-Go_Daddy_CA.pem
UbuntuOne-Go_Daddy_Class_2_CA.pem

I have the same issue than Frantique in Comment #27:
https://bugs.launchpad.net/ubuntuone-client/+bug/376087/comments/27

But I don't see the UnknownLoginError in my oauth-login.log file, only this:
------
2009-09-01 20:08:00,214:214.171886444 UbuntuOne.OAuthDesktop.auth Retrieving access token from OAuth
2009-09-01 20:08:00,214:214.425086975 UbuntuOne.OAuthDesktop.auth Making a token request
2009-09-01 20:08:01,233:233.865022659 UbuntuOne.OAuthDesktop.auth Token was not successfully retrieved: data was 'Could not grant access token'
2009-09-01 20:08:01,234:234.266996384 UbuntuOne.OAuthDesktop.auth Failed to get access token.
------

I have tried with two different accounts and two different machines (Ubuntu 9.04)... It would have been nice to test this, maybe later...

I still encounter the same CA-cert errors I mentioned in comment #29 in my desktop. My laptop connects normally.

Is there something I should do in order to start fresh and try again? I tried removing .cache/ubuntuone, .config/ubuntuone and .local/share/ubuntuone/ but it doesn't change the behaviour.

I also can't find which package the file /etc/ssl/certs/ca-certificates.crt comes from. It's not a symlink, it's an ASCII file, with root:root ownership and 644 permissions.

I wonder if the right certificate is missing from this file for whatever reason.

I'm running ubuntu karmic with kernel 2.6.31-10.

I do not have any problem when I do not use an http proxy

In reviewing these bugs this looks like several different issue.

One issue in particular I think our code should be able to handle is:

auth.py", line 111, in _get_keyring_items
    self.consumer.key})
gnomekeyring.NoKeyringDaemonError:
Unhandled error in Deferred:
Traceback (most recent call last):
  File "/usr/lib/python2.6/threading.py", line 497, in __bootstrap

We should check for a keyring daemon or catch handle gnomekeyring.NoKeyringDaemonError and notify the user.

I updated to the latest available version in the PPA, and can authenticate with my laptop and workstation, but still no luck with my desktop. Can anyone please confirm that I have another bug and not this one?

philsf@peralta:~$ apt-cache policy ubuntuone-client
ubuntuone-client:
  Installed: 0.96.0+r231-0ubuntu1~ppa1~jaunty
  Candidate: 0.96.0+r231-0ubuntu1~ppa1~jaunty
  Version table:
 *** 0.96.0+r231-0ubuntu1~ppa1~jaunty 0
        500 http://ppa.launchpad.net jaunty/main Packages
        100 /var/lib/dpkg/status

philsf@peralta:~$ ubuntuone-client-applet
/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py:208: DeprecationWarning: BaseException.message has been deprecated as of Python 2.6
  raise UnknownLoginError(e.message)
Traceback (most recent call last):
  File "/var/lib/python-support/python2.6/dbus/connection.py", line 578, in msg_reply_handler
    reply_handler(*message.get_args_list(**get_args_opts))
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 254, in got_state
    self.acquire_access_token(description, store)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 316, in acquire_access_token
    self.request_token = self.make_token_request(oauth_request)
  File "/usr/lib/python2.6/dist-packages/ubuntuone/oauthdesktop/auth.py", line 208, in make_token_request
    raise UnknownLoginError(e.message)
ubuntuone.oauthdesktop.auth.UnknownLoginError

And in .cache/ubuntuone/log/oauth-login.log :

2009-10-14 05:08:18,837:837.048053741 UbuntuOne.OAuthDesktop.main Creating a LoginProcessor
2009-10-14 05:08:18,840:840.883970261 UbuntuOne.OAuthDesktop.main Hooking libnotify
2009-10-14 05:08:18,845:845.648050308 UbuntuOne.OAuthDesktop.main Getting configuration
2009-10-14 05:08:18,846:846.817970276 UbuntuOne.OAuthDesktop.main Login D-Bus service starting up
2009-10-14 05:08:18,847:847.877025604 UbuntuOne.Client.Applet Starting Ubuntu One client version 0.96.0
2009-10-14 05:08:19,005:5.71990013123 UbuntuOne.OAuthDesktop.main maybe_login() D-Bus message received with realm='https://ubuntuone.com', consumer_key='ubuntuone'
2009-10-14 05:08:19,006:6.36911392212 UbuntuOne.OAuthDesktop.main Initiating OAuth login in LoginProcessor
2009-10-14 05:08:19,006:6.6978931427 UbuntuOne.OAuthDesktop.main Obtaining OAuth urls
2009-10-14 05:08:19,007:7.01093673706 UbuntuOne.OAuthDesktop.main Fetching config URLs for realm='https://ubuntuone.com'
2009-10-14 05:08:19,007:7.45296478271 UbuntuOne.OAuthDesktop.main Realm 'https://ubuntuone.com' is not in config
2009-10-14 05:08:19,008:8.10194015503 UbuntuOne.OAuthDesktop.main OAuth URLs are: request='https://ubuntuone.com/oauth/request/', userauth='https://ubuntuone.com/oauth/authorize/', access='https://ubuntuone.com/oauth/access/', secret='hammertime'
2009-10-14 05:08:19,078:78.5920619965 UbuntuOne.OAuthDesktop.auth auth.AuthorisationClient created with parameters realm='https://ubuntuone.com', request_token_url='https://ubuntuone.com/oauth/request/', user_authorisation_url='https://ubuntuone.com/oauth/authorize/',access_token_url='https://ubuntuone.com/oauth/access/', consumer_key='ubuntuone', callback_parent='<bound method LoginProcessor.got...