Ubuntu
cups package

No output when printing in Ubuntu 9.04

Bug #372166 reported by Hogne Håskjold on 2009-05-05

This bug report is a duplicate of: Bug #382379: pdftops CUPS filter has several problems. Edit Remove

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	CUPS	Fix Released	Unknown	freedesktop-bugs #19777
	cups (Ubuntu)	Triaged	Medium	Unassigned

Bug Description

Binary package hint: cups

We have two computers running Ubuntu 9.04 which is unable to print to a Konika Minolta C450 network printer. Tried with both the generic postcript printer and the PPD for the printer. There is no apparent error message, the pop-up dialog says the print job was completed successfully, but absolutely nothing happens on the printer side. No print job is reported on the printer as arrived. Monitoring with wireshark show that there is network traffic between computers and printer.

Exact same printer setup works flawlessly in Ubuntu 8.04 and Ubuntu 8.10.

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 9.04
Lpstat: device for KonikaC450: socket://193.71.9.198:9100
MachineType: Dell Inc. Precision WorkStation 390
NonfreeKernelModules: nvidia
Package: cups 1.3.9-17ubuntu2
Papersize: a4
PpdFiles: KonikaC450: KONICA MINOLTA C450 PS(P)
ProcCmdLine: root=UUID=6a706834-8ec5-4e6f-8d0d-030175579a1d ro quiet splash
ProcEnviron:
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.28-11.42-generic
SourcePackage: cups

Tags:

Revision history for this message

Hogne Håskjold (hogne-seabed) wrote on 2009-05-05:

BootDmesg.txt Edit (38.1 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (6.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (2.2 KiB, text/plain; charset="utf-8")
HalComputerInfo.txt Edit (3.1 KiB, text/plain; charset="utf-8")
Locale.txt Edit (329 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (10.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (430 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (746 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Hogne Håskjold (hogne-seabed) wrote on 2009-05-05:

Some additional info:
System messages from the printer works, like "Toner low" etc.

lpq reports the printer as ready, and shows entries when local jobs get submitted.

Revision history for this message

Stephan Gauch (stephan-gauch) wrote on 2009-05-08:

Dear all,

I may have found something that is of relevance. When I had reporting of PS-Errors enabled with a Konica Minolta bizhub 250 I get an error message sheet, which says:

----
Emperor Error Page

%%[ Error: undefined; OffendingCommand: get; Info: A4 ]%%

----

When PS-Error reporting is disabled the behaviour is as described in the inital posting.

@Hogne: Could you check if this behaviour is consistent with your problem.

It does not seem to be a general ps-related problem affecting other printers. I can easily print to CUPS-PDF and a HP Color Laserjet 2840 via network

Thanks in advance,

Stephan

Revision history for this message

spiral (spiralciric) wrote on 2009-05-14:

This is the same as for the bug https://bugs.launchpad.net/ubuntu/+source/cups/+bug/375763

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Romain Janvier (romain-janvier) wrote on 2009-06-04:

Hello,

same pb at office with a konica minolta C450. I can't enable the debug PS mode because I'm not administrator. Anyone found a way to make it work?

Revision history for this message

Romain Janvier (romain-janvier) wrote on 2009-06-04:

After some tests i manage to have this page

ERROR: ioerror
OFFENDING COMMAND: status

STACK:
/(YTEJZE+CourierNEWPSMT*1)
/YTEJZE+CourierNEWPSMT*1
/font
/YTEJZE+CourierNEWPSMT*1
/YTEJZE+CourierNEWPSMT*1
false

I remember this printer works perfectly with 8.04...

thanx for the Help!

Romain

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2009-06-04:

Poppler-based pdftops CUPS filter Edit (6.4 KiB, text/plain)

Can you try the following: Replace the file /usr/lib/cups/filter/pdftops by the attached file and make the new file executable ("sudo chmod 755 /usr/lib/cups/filter/pdftops"). Then try to print again. Does it work now?

Note that currently bug 310575 still applies with it, but this will soon be solved by a Poppler fix (https://bugs.freedesktop.org/show_bug.cgi?id=19777, bug 382379).

Revision history for this message

Romain Janvier (romain-janvier) wrote on 2009-06-04:

Ok, it seems to work now!

thx a lot!

Till Kamppeter (till-kamppeter) on 2009-06-04

Changed in cups (Ubuntu):
importance:	Undecided → Medium
status:	New → Triaged

Revision history for this message

Hogne Håskjold (hogne-seabed) wrote on 2009-06-04:

I can confirm that after replacing /usr/lib/cups/filter/pdftops with the file attached above it works here also.

Revision history for this message

Stephan Gauch (stephan-gauch) wrote on 2009-06-08:

#10

I am also happy to confirm that above mentioned procedure fixes the issue.

Thank you.

Bug Watch Updater (bug-watch-updater) on 2009-06-10

Changed in cups:
status:	Unknown → Fix Released

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No output when printing in Ubuntu 9.04

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cups package