www.ubuntu.com has horizontal scroll bar

Bug #297660 reported by era
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu Website - OBSOLETE
Invalid
Undecided
Unassigned
firefox-3.0 (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

On a newly installed 8.10 with a fairly large screen (1680x1050), the default window size in Firefox is too narrow to accommodate the contents of http://www.ubuntu.com/ resulting in a horizontal scroll bar, which for good reason is considered a somewhat grave usability problem.

IMNSHO the site should be redesigned to render without a horizontal scroll bar when viewed in the default browser out of the box.

Edit: horizontal, not vertical

Revision history for this message
era (era) wrote :
Revision history for this message
Elias K Gardner (zorkerz) wrote :

It seems to me that virtually every website I ever visit has a vertical scroll bar. The only exception I can think of is google. I don't understand what "grave usability problem" this presents. My default and max resolution is 1024x768 (a small screen i know). I find horizontal scroll bars quite annoying especially if it means having both a vertical and horizontal scroll bar. If there were not vertical scroll bars on websites I would have to click through to new pages much much more often.

Could you please explain further why this is a problem for you?

For now I am marking this as incomplete as it is not immediately clear why it is an issue.

Changed in ubuntu-website:
status: New → Incomplete
Changed in firefox-3.0:
status: New → Incomplete
Revision history for this message
Connor Imes (ckimes) wrote :

I believe the era means the horizontal scrollbar at the bottom of the page, not the one running down the side. I would hypothesize that Firefox defaults to a narrow window in the case that the user has a low resolution monitor.

Revision history for this message
Elias K Gardner (zorkerz) wrote :

ahh that makes sense. I would imagine it is not the easiest thing to make default window sizes dependent on screen resolution. This would solve most problems like this but probably requires more work than the usability gained from implementing.

Revision history for this message
Connor Imes (ckimes) wrote :

I think we can close this bug against Ubuntu Website since there isn't actually anything wrong with the website. They have surely taken into account the screen resolutions they want to support when they designed the site layout.

I will leave the bug as Incomplete for now. The changes you are requesting aren't really a bug and require more discussion, which should be done on an appropriate mailing list or forum. http://www.ubuntu.com/support/community/mailinglists might be a good start for determining which mailing list to use.
I might suggest the following list: ubuntu-mozillateam-bugs - Ubuntu Mozilla bugs
https://lists.ubuntu.com/#Bug+Lists
https://lists.ubuntu.com/mailman/listinfo/Ubuntu-mozillateam-bugs

After receiving feedback from the list, please let us know what they say (or post a link to the mailing list log for that thread).
Thank you.

Changed in ubuntu-website:
status: Incomplete → Invalid
Revision history for this message
era (era) wrote :

The problem is not with Firefox, it's fine. Marking as Invalid for firefox-3.0

Changed in firefox-3.0:
status: Incomplete → Invalid
Revision history for this message
era (era) wrote :

Yes, my bad, the issue is with the horizontal scroll bar.

I take exception with the explanation that the designers "have surely taken into account the screen resolutions they want to support when they designed the site layout". They haven't, but should take into account the default screen resolution of the most recent release of Ubuntu out of the box with a reasonably large screen; that is precisely the bug here.

Changed in ubuntu-website:
status: Invalid → New
description: updated
Revision history for this message
era (era) wrote :

> I would hypothesize that Firefox defaults to a narrow window
> in the case that the user has a low resolution monitor.

My monitor is not low resolution by any reasonable definition. This is a dual 1680x1050 wide-screen LCD running at the maximum resolution. The window size is fine as such, I would not want Firefox to be any wider than it is.

Revision history for this message
era (era) wrote :

If you still think a mailing list is a better place for bug reports than the bug database, would the ubuntu-website mailing list be appropriate? Looks like they don't really use the bug tracker much (judging from the open bugs in https://bugs.launchpad.net/~ubuntu-website at least).

Revision history for this message
Matthew East (mdke) wrote :

Hi,

The bug tracker is the appropriate place to report bugs about the website. However, I don't think this is a bug. The website is 888 pixels wide, which is perfectly standard and should not result in horizontal scrolling on any screen with a basic resolution such as 1024x768. It certainly doesn't on my machine.

Many other websites are considerably wider. For example, http://www.bbc.co.uk/, which looks like it is 974 pixels wide.

In the case of your screenshot, it seems that you are using dual screens, each of which is extremely narrow. Perhaps you could clarify the setup.

For the above reasons I'm closing the bug. If your real objection is that the website has a fixed width, then that is something which has been discussed a fair amount in the past and was a conscious choice by the webdesigners. Reopening that discussion is possible, but you should certainly use the ubuntu-website list for that.

Changed in ubuntu-website:
status: New → Invalid
Revision history for this message
Connor Imes (ckimes) wrote :

To clarify, when I say "They have surely taken into account the screen resolutions they want to support when they designed the site layout," I mean that if you were to maximize firefox, the website would appear normally on your screen. Anything smaller than a maximized window is a matter of personal preference. Mathew has done an excellent job in explaining. If you are concerned about the static width of the website, then please do say so, though as Matthew has mentioned, it has already been discussed a fair amount.

Revision history for this message
era (era) wrote :

The default window size of Firefox is too narrow to display a page which is 888 pixels wide. The default window size for Firefox on my system is 820 pixels wide and 971 pixels high (excluding the window manager's border, window title bar, etc).

It's an annoyance to have to maximize or resize the window in order to view the contents of the site. It would be nice and thoughtful to make sure the site requires a maximum of 820 pixels of width; ideally, of course, it should be useful regardless of browser window size, and avoid design models which do not work well even with a small screen.

I'm not saying this is a catastrophic problem, and I will not reopen the bug if you mark it as invalid again.

The screen shot is from the left monitor; I cropped it because the right monitor is just a blank desktop with nothing on it. The fact that I have dual monitors is not really pertinent to the discussion; the screen shot shows what a single-monitor user would see on a 1680x1050 display.

Changed in ubuntu-website:
status: Invalid → New
Connor Imes (ckimes)
Changed in ubuntu-website:
status: New → Invalid
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