usb printer not printing

Bug #234639 reported by Jakob Lund
6
Affects Status Importance Assigned to Milestone
kdebase (Ubuntu)
Fix Released
Undecided
Pascal De Vuyst

Bug Description

Binary package hint: cupsys

My Epson stylus CX3200 USB printer will not print.
The first time I turned it on it was automatically configured, an applet came up saying "configuring new printer" and then "ready to print". But it doesn't start printing. The applet control panel says "processing" but nothing comes out.

I have tried modifying, changing drivers, deleting, manually re-adding the printer etc, both through the KDE control panel as well as the CUPS web interface. It mostly only made it worse.

At one point after trying to manually add the printer through the CUPS interface, the heading page for that printer would be:

  Gutenprint_USB_Printer_1 "Unable to open parallel port device file: Permission denied"

This is lpinfo output:

network socket
network beh
direct hal:///org/freedesktop/Hal/devices/usb_device_4b8_802_W25250401240945590_if1_printer_noserial
direct epson:/dev/usb/lp0
direct hpfax
direct hp
network http
network ipp
network lpd
file cups-pdf:/
direct scsi
network smb

Attaching Error log file.

It's cupsys version 1.3.7-1ubuntu3
It's hal version 0.5.11~rc2-1ubuntu8.1

It's KUBUNTU 8.04, installed from CD-rom, then upgraded with apt-get.
This printer has been working quite well with all previous ubuntu versions since dapper drake.

Revision history for this message
Jakob Lund (jlund05) wrote :
Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Please attach your /etc/cups/cupsd.conf and the output of the printingbug info script as described here: https://wiki.ubuntu.com/PrintingBugInfoScript.

Changed in cupsys:
assignee: nobody → pascal-devuyst
status: New → Incomplete
Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Is LogLevel debug activated in your /etc/cups/cupsd.conf ?
If not please provide a new cups error_log as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems#cupserrorlog

Revision history for this message
Jakob Lund (jlund05) wrote : info script output
Revision history for this message
Jakob Lund (jlund05) wrote :

I changed the log level as described above, and then tried to print the page from konqueror.

Revision history for this message
Jakob Lund (jlund05) wrote : /tmp/printingbuginfo

Oh, I had turned the cups server off when I generated the above /tmp/printingbuginfo. Here's another one.

Revision history for this message
Jakob Lund (jlund05) wrote :

Printer started working after 'brutally' reinstalling cups like this:

$ sudo aptitude purge cupsys
$ sudo rm -rf /etc/cups
$ sudo aptitude install kubuntu-desktop

First I got the printer working. After fiddling with printer settings in KDE 'system settings' (trying to enable network printing from my laptop) it just stopped working again.

I couldn't get the configuration back in shape using either 'system settings' or http://localhost:631, so, another reinstall. Now I did the same reinstall on the laptop, and changed the 'share printers over network' settings IN THE CUPS WEBINTERFACE ONLY (port 631), and it worked.

Is the printer section of KDE 'system settings' up to date? It seems that on my machine, it rendered the CUPS configuration unusable.

Cheers, I'm printing!
 - Jakob Lund.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

At least if you are running KDE 3.x, the "Printer Settings" part in the Control Center is completely out of date. Better do not use it. Do

sudo apt-get install system-config-printer hal-cups-utils

and use this tool.

It will pull in several libraries as it is GTK-based but it will work.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

KDE maintainers, probably you should remove the "Printer Settings" part for Intrepid.

Revision history for this message
Jonathan Thomas (echidnaman) wrote :

There isn't a Printer module in systemsettings in Intrepid, system-config-printer-kde is used instead.

Changed in kdebase:
status: Incomplete → Fix Released
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