[i830] Unable to install with GUI on Fujitsu Lifebook C7651

Bug #213171 reported by Mik
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xf86-video-intel
Fix Released
Medium
Debian
Fix Released
Unknown
xorg (Mandriva)
Won't Fix
Critical
xserver-xorg-video-intel (Ubuntu)
Invalid
Wishlist
Unassigned

Bug Description

Binary package hint: xorg

I have an older Fujitsu Lifebook C7651 with a 1.2 Ghz Intel Pentium III - M processor, and Intel 830MG Video Chipset. I have used various flavors of linux on this laptop and each has worked well until the release of Ubuntu 7. I have had the same problem with the current release of Mandriva Linux. It seems that sometime between ubuntu 6 and ubuntu 7 the intel graphics driver was rewritten and the new software has caused problems with older intel chipsets.

When I try to install the current ubuntu 8.04 beta in regular graphics mode the cd boots up and loads in non-gui mode then tries to go GUI and continues to load with a blank screen. After the CD drive quits spinning the screen dumps out to a command line. When I run the setup in "safe graphics" mode I get a hashed screen with various ghosted images, but I'm unable to see the screen enough to do any further setup. If I go back to an older Ubuntu 6 install things work fine.

I found a mandriva bug -- https://qa.mandriva.com/show_bug.cgi?id=34583 that seems to address the problem and a workaround was created. I thought that this workaround would have been integrated into the new distributions to help all of us with older systems with intel chipsets be able to keep up with the latest software. It seems though that I am still having the same problem with the current 8.04 heron beta. Is this bug going to be fixed for the new release or is it something that is still in the works?

Tags: i830
Changed in xorg:
status: Unknown → In Progress
Revision history for this message
Bryce Harrington (bryce) wrote :

Please attach your /var/log/Xorg.0.log and summarize the workaround (and your results in testing it).

Changed in xserver-xorg-video-intel:
status: New → Incomplete
Revision history for this message
unggnu (unggnu) wrote : Re: Unable to install with GUI on Fujitsu Lifebook C7651 [i830]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in xserver-xorg-video-intel:
status: Incomplete → Invalid
sunsaelo (sunsaelo)
Changed in xserver-xorg-video-intel:
status: Invalid → New
Revision history for this message
Bryce Harrington (bryce) wrote :

[This is an automated message]

Hi etherdrone,

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering is this still an issue for you? Can you try with the latest development release of Ubuntu? (ISOs are available from cdimage.ubuntu.com)

If it remains an issue, could you also attach a new /var/log/Xorg.0.log?
Thanks in advance.

The output of lspci -vvnn would also be worth having.

Changed in xserver-xorg-video-intel:
status: New → Incomplete
Revision history for this message
Bryce Harrington (bryce) wrote :

From: Marc Brower <email address hidden>

Hi Bryce,

I downloaded the 12/3/08 Jaunty live CD and tried to run an install as well
as the live CD. With the Live CD, the GUI tries to boot up but the screen
settings seem to be incorrect and all I get are ghosting and blinking lines
on the screen. When I try to dump out to a terminal with Ctl-Alt-F1 etc, I
get a different set of ghosted lines, but no command line. When I try to
go back to GUI with ctl-alt-F6 It does a screen refresh but still does not
have a workable screen view.

I did the "install" option on the live CD and the end result was a command
line. I got the LSPCI output you requested, as well as the Xorg.0.log.
I've attached these to this email.

I'm running Ubuntu 6.06 (downloaded 6/12/06) on the same laptop without
trouble. The intel drivers work in that version. They started to change
after that.

Thanks.
Marc

Revision history for this message
Bryce Harrington (bryce) wrote :

Hi Marc,

The issue is that Intel has dropped support for i810, i815, i825, and i830 on their -intel driver. Unfortunately this means it is unlikely your issue will be fixed, unless a community person steps forward to work on the bug. Sorry to be the bearer of bad news on this. We'll leave the bug open just in case.

Bryce Harrington (bryce)
Changed in xserver-xorg-video-intel:
importance: Undecided → High
status: Incomplete → Triaged
Bryce Harrington (bryce)
Changed in xserver-xorg-video-intel:
importance: High → Wishlist
Revision history for this message
Alex Mayorga (alex-mayorga) wrote :

I believe I'm being bitten by this same bug after upgrading to 9.04 from 8.10

From the Mandriva bug this seems to be https://bugs.freedesktop.org/show_bug.cgi?id=12059 which is reported fixed.

Attached my Xorg.0.log

Revision history for this message
Alex Mayorga (alex-mayorga) wrote :

To me this is happening on HP Pavilion N5495 (http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=en&cc=us&product=65163)

Attached the lspci -vvnn

Changed in debian:
status: Unknown → Fix Released
Revision history for this message
Alex Mayorga (alex-mayorga) wrote :

The video problems is like the 3 quarters of the screen were all overlaid in the top-left quarter and all those mixed fill the whole LCD I can login and don't get dropped to a console at any point, but the video is unusable. Hope I made sense or I can try to snap a picture if that helps.

Revision history for this message
Alex Mayorga (alex-mayorga) wrote :

Using xserver-xorg-video-intel-2.4 (https://wiki.ubuntu.com/ReinhardTartler/X/RevertingIntelDriverTo2.4) I at least got video back on the laptop.

Bryce suggested to do a "git bisect" to pin down the patch that's causing the problem.

Revision history for this message
Alex Mayorga (alex-mayorga) wrote :

Here's the corruption I see with any of these versions.

alex-mayorga@pavilion-n5495:~$ apt-cache policy xserver-xorg-video-intel
xserver-xorg-video-intel:
  Installed: (none)
  Candidate: 2:2.7.0-1ubuntu1~xup~1
  Version table:
     2:2.7.0-1ubuntu1~xup~1 0
        500 http://ppa.launchpad.net jaunty/main Packages
        100 /var/lib/dpkg/status
     2:2.6.3-0ubuntu9 0
        500 http://mx.archive.ubuntu.com jaunty/main Packages

Revision history for this message
In , Bryce Harrington (bryce) wrote :

Forwarding this bug from a Ubuntu reporter (alex-mayorga):
https://bugs.edge.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/213171

[Problem]
Graphic display is incorrect on an i830MG-based HP Pavilion N5495. With xserver 1.6, it displays properly on driver version 2.4 on xserver 1.6, but not on driver versions 2.6.3 or 2.7.0.

[lspci]
00:00.0 Host bridge [0600]: Intel Corporation 82830 830 Chipset Host Bridge [8086:3575] (rev 03)
 Subsystem: Intel Corporation Device [8086:1969]
00:02.0 VGA compatible controller [0300]: Intel Corporation 82830 CGC [Chipset Graphics Controller] [8086:3577] (rev 03)
 Subsystem: Hewlett-Packard Company Device [103c:0021]

Revision history for this message
In , Bryce Harrington (bryce) wrote :

Created an attachment (id=25614)
Screenshot showing problem

Revision history for this message
In , Bryce Harrington (bryce) wrote :

Created an attachment (id=25615)
Xorg.0.log

Revision history for this message
Bryce Harrington (bryce) wrote :

Alex, I notice your symptoms do not match to what the original reporter reported, nor is your hardware an exact match (same video chip, but different vendor), so I think two issues are being improperly conflated here.

It seems someone inadvertently reopened this bug after it had expired, but the requested information was never provided, so I am re-closing it.

Meanwhile, I've forwarded your bug upstream to be examined; it is at https://bugs.freedesktop.org/show_bug.cgi?id=21623 - please subscribe to that bug in case upstream needs more information or wishes you to test something. As I mentioned above, I don't think upstream gives too much attention to 830 chips, so you probably should continue with your bisection work, and provide your findings on the upstream bug so they can help in narrowing down the fix.

You may also want to open yourself a new bug in launchpad for us to keep track of this for Ubuntu. To do this, please run the command 'ubuntu-bug xserver-xorg-video-intel', and make mention of the upstream bug link in your description. This way if upstream produces a patch, we can incorporate it into Ubuntu for you.

Changed in xserver-xorg-video-intel (Ubuntu):
status: Triaged → Invalid
Changed in xserver-xorg-video-intel:
status: Unknown → Confirmed
Changed in xserver-xorg-video-intel:
status: Confirmed → In Progress
Changed in xorg (Mandriva):
status: In Progress → Won't Fix
Revision history for this message
In , Chris Wilson (ickle) wrote :

It's a modesetting issue, so it will be useful to check on current bits and attach a dmesg with drm.debug=4

Changed in xserver-xorg-video-intel:
importance: Unknown → Medium
Changed in xserver-xorg-video-intel:
importance: Medium → Unknown
Changed in xserver-xorg-video-intel:
status: In Progress → Fix Released
Changed in xorg (Mandriva):
importance: Unknown → Critical
Changed in xserver-xorg-video-intel:
importance: Unknown → Medium
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