Clicking link in email does not open browser

Bug #210804 reported by Brian Railey
28
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Invalid
Undecided
Mozilla Bugs

Bug Description

Clicking a link in an email (Thunderbird 2) does not open the browser (Firefox 3 (Beta 4)). Worked in Gutsy (with Firefox 2). Same email read in my windows machine verifies the link is good.

ProblemType: Bug
Architecture: i386
Date: Wed Apr 2 07:33:35 2008
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/yelp
Package: yelp 2.22.0-0ubuntu3
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: yelp
Uname: Linux 2.6.24-12-generic i686

Tags: apport-bug
Revision history for this message
Brian Railey (brianscruisin) wrote :
Revision history for this message
Sarah Kowalik (hobbsee-deactivatedaccount) wrote :

The duplicate reporter has said that this bug does not occur for him anymore. Does it still occur for you?

Changed in thunderbird:
status: New → Incomplete
Revision history for this message
Jens Jensen (marshaller) wrote :

I can't open link from my mail in firefox 3 beta 5

Revision history for this message
John Vivirito (gnomefreak) wrote :

Jens can you please confirm that in system>perffered apps you have firefox-3.0 in it or custom with firefox-3.0 added to it and thunderbird set as email. This is assuming you are on Ubuntu not Kubuntu since apport gave us yelp info.

Changed in thunderbird:
assignee: nobody → mozilla-bugs
Revision history for this message
Jens Jensen (marshaller) wrote :

Hi John

Thank you, that was the problem, it was not firefox as webbrowser.
once again thank you.

Revision history for this message
Draik (draik) wrote :

I am using Kubuntu 8.04 with Firefox 3 beta 5. Links in Thunderbird do nothing. My email and web browser defaults are set to Thunderbird and Firefox, respectively. This issue arose from the upgrade to 8.04 as it was not present with 7.10. I have tried many things suggested here and in #Kubuntu.

Revision history for this message
Don_Alfonso (k-dietrich) wrote :

Same to me, Draik. And moreover pdf files can only be opened once, when I try to open another pdf ( or the same again) it says
"xy.pdf could not be opened, because the associated helper application does not exist...."
Default applications are correct, as far as I can see.

Revision history for this message
Clem (the-moffatts) wrote :

Hi All,

I have been unable to click on any links in Thunderbird since Kubuntu 8.04, and have any of them work. I have to copy and paste them directly into Firefox. I have tried to play around with the preferences in Thunderbird, but it did not make any difference. I am using Firefox 2.0.0.15, and Thunderbird 2.0.0.14, in Kubuntu 8.04.1, and it is frustrating that this isn't at a higher priority for fixing. It has been happening since Kubuntu 8.04, and I am running 3.5.9 KDE not 4.

Revision history for this message
jmtash (jmtash) wrote :

Sounds as though this problem has already been reported with the exception that HELP can't be selected either. https://bugs.launchpad.net/token/CljM8FzWwxrDbt2m7zb1

Revision history for this message
jmtash (jmtash) wrote :

I followed the advice found in this forum ( Rui Pais, via Michael "TheZorch" Haney) and updated the Thunderbird config statement to designate Firefox the HTTP link handler and it worked. The question remains: what happened that it was absent?

Revision history for this message
Mauricio Peñaloza S. (elkan76) wrote :

I had the same trouble when i upgrade from Gutsy to Hardy, i was using FF3 beta 4 and Thunderbird 2. Now i found a solution:
1.- Close both apps.
2.- Locate the ~/.mozilla-thunderbird/xxxxxx.profile/ directory, where xxxxxx are a chain of numbers and characters.
3.- Find the file prefs.js open and add the next three lines:

user_pref("network.protocol-handler.app.http", "/usr/bin/firefox");
user_pref("network.protocol-handler.app.https", "/usr/bin/firefox");
user_pref("network.protocol-handler.app.ftp", "/usr/bin/firefox");

4.- Save, close and test.

I founded here: http://www.forosdelweb.com/f41/como-howto-integrar-mozilla-thunderbird-con-mozilla-firefox-312158/

Revision history for this message
Draik (draik) wrote :

Similar to Mauricio Penaloza's post, you can do this within Intrepid Ibex by going to Edit > Preferences.

Click on the Advanced tab, then on Config Editor...

Search for a key:
network.protocol-handler.app.http

If it does not exist, you can right-click and create a new String.
The value of the string should be your absolute path to firefox:
/usr/bin/firefox

Close the Config Editor and it will start working instantly.

Revision history for this message
Poliltimmy (poliltimmy) wrote :

  I have done every step mentioned still no luck. tbird will not launch firefox2. I have tried to completely remove and fresh installs. After an hour of uninstalling and trying each solution on a fresh install I must come to the conclusion that Ubuntu does not take this seriously. And neither does Mozilla.

Ubuntu 8.04.1 AMD 64
Firefox 2 (out of the repos)
Tbird (out of repos)

  Since all come from Ubuntu repros, why they will not work together baffles me. Could have removing Evolution from my system caused this?

Revision history for this message
Poliltimmy (poliltimmy) wrote :

 The Thuderbrowse extension will work, kind of. It's a bit awkward but the links will open inside Tbird . The right click: Visit in Browser does not work on my machine. The other options are working fine. And fast too. I guess I can live with it.

Revision history for this message
Draik (draik) wrote :

I'm running Kubuntu 8.10 Intrepid Ibex

apt-cache policy firefox
firefox:
  Installed: 3.0.4+nobinonly-0ubuntu0.8.10.1

apt-cache policy thunderbird
thunderbird:
  Installed: 2.0.0.18+nobinonly-0ubuntu0.8.10.1

Revision history for this message
Mauricio Peñaloza S. (elkan76) wrote :

The solution to this problem:

I had the same trouble when i upgrade from Gutsy to Hardy, i was using FF3 beta 4 and Thunderbird 2.
1.- Close both apps.
2.- Locate the ~/.mozilla-thunderbird/xxxxxx.profile/ directory, where xxxxxx are a chain of numbers and characters.
3.- Find the file prefs.js open and add the next three lines:

user_pref("network.protocol-handler.app.http", "/usr/bin/firefox");
user_pref("network.protocol-handler.app.https", "/usr/bin/firefox");
user_pref("network.protocol-handler.app.ftp", "/usr/bin/firefox");

4.- Save, close and test.

I founded here: http://www.forosdelweb.com/f41/como-howto-integrar-mozilla-thunderbird-con-mozilla-firefox-312158/

Changed in thunderbird:
status: Incomplete → Invalid
Revision history for this message
John Vivirito (gnomefreak) wrote :

This is a valid bug due to no QT support in firefox3.0 this will be fixed in firefox-3.1. I doubt firefox-3 will recieve this fix but that is something that neess to be decided, its not a security fix so i doubt 3.0 will get it.

Revision history for this message
John Vivirito (gnomefreak) wrote :

this is being worked on for 3.1 at this time. I will talk to FTA on choices for 3.0

Changed in thunderbird:
status: Invalid → Confirmed
Revision history for this message
Alexander Sack (asac) wrote :

please dont reopen bugs from tbird 2 because of tbird 3 ... we dont have a source package for that yet.

Changed in thunderbird:
status: Confirmed → Invalid
Revision history for this message
Patricia Cordery (diddycoy) wrote :

I am using the latest Kubuntu and running Firefox 3.5.4 and Thunderbird 2.0.0.23. As I am fairly new to Linux I still do not understand the jargon used. Can someone tell me in plain English if anything can be done to fix this problem.

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