WiFi is not work after upgrade Kernel to 6.5.0-14-generic

Bug #2047022 reported by Kent Lin
40
This bug affects 9 people
Affects Status Importance Assigned to Milestone
Ubuntu
Confirmed
Undecided
Unassigned
Mantic
Confirmed
Undecided
Unassigned
linux (Ubuntu)
Confirmed
Undecided
Unassigned
Mantic
Confirmed
Undecided
Unassigned

Bug Description

[Summary]
WiFi does not work after upgrade Kernel to linux-generic-hwe-22.04-edge

[Steps to reproduce]
1. Install Ubuntu 22.04.04 Desktop image to the system
2. sudo apt-get update
3. sudo apt-get dist-upgrade
4. sudo apt install linux-generic-hwe-22.04-edge
5. Reboot system

[Expected result]
WiFi is working after upgrade Kernel

[Actual result]
WiFi is not work. Could not find WiFi interface from GUI.

[Failure rate]
1/5

[Additional information]
CID:202112-29800
SKU: TRBA-DVT2-C6
system-manufacturer: Dell Inc.
system-product-name: XPS 9320
bios-version: 1.7.1
CPU: 12th Gen Intel(R) Core(TM) i7-1270P (16x)
GPU: 0000:00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:46a6] (rev 08)
kernel-version: 6.5.0-14-generic

[Stage]
Issue reported and logs collected right after it happened

Revision history for this message
Kent Lin (kent-jclin) wrote :

Automatically attached

description: updated
description: updated
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Kent Lin (kent-jclin) wrote :

Automatically attached

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Kent Lin (kent-jclin) wrote :

Automatically attached

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Kent Lin (kent-jclin) wrote :

0000:00:14.3 Network controller [0280]: Intel Corporation Alder Lake-P PCH CNVi WiFi [8086:51f0] (rev 01)
 Subsystem: Intel Corporation Device [8086:4090]
 Flags: bus master, fast devsel, latency 0, IRQ 16, IOMMU group 12
 Memory at 60402d4000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: iwlwifi
 Kernel modules: iwlwifi

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Kent Lin (kent-jclin) wrote :

Attached journalctl -b log for WIFi dead section.

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Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/2047022/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
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Kent Lin (kent-jclin) wrote :

Could not reproduce the issue with 4 additional trials.

description: updated
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Roxana Nicolescu (roxanan) wrote :

@Kent Can you put the logs for when it worked?
I see some complains about AX211 not working with 6.5 when first installed, but after a reboot, it works, but no fixes upstream

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Roxana Nicolescu (roxanan) wrote :
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Roxana Nicolescu (roxanan) wrote :

Tested on my laptop with
00:14.3 Network controller: Intel Corporation Wi-Fi 6 AX201 (rev 20)
 Subsystem: Intel Corporation Wi-Fi 6 AX201
 Flags: bus master, fast devsel, latency 0, IRQ 16, IOMMU group 10
 Memory at 603d1cc000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: iwlwifi
 Kernel modules: iwlwifi

I am not seeing this issue

dmesg | grep ilwifi
[ 3.293636] iwlwifi 0000:00:14.3: enabling device (0000 -> 0002)
[ 3.331634] iwlwifi 0000:00:14.3: Detected crf-id 0x3617, cnv-id 0x20000302 wfpm id 0x80000000
[ 3.331677] iwlwifi 0000:00:14.3: PCI dev a0f0/0070, rev=0x351, rfid=0x10a100
[ 3.340471] iwlwifi 0000:00:14.3: api flags index 2 larger than supported by driver
[ 3.340487] iwlwifi 0000:00:14.3: TLV_FW_FSEQ_VERSION: FSEQ Version: 89.3.35.37
[ 3.340994] iwlwifi 0000:00:14.3: loaded firmware version 77.f92b5fed.0 QuZ-a0-hr-b0-77.ucode op_mode iwlmvm
[ 3.896226] iwlwifi 0000:00:14.3: Detected Intel(R) Wi-Fi 6 AX201 160MHz, REV=0x351
[ 4.025261] iwlwifi 0000:00:14.3: Detected RF HR B5, rfid=0x10a100
[ 4.091719] iwlwifi 0000:00:14.3: base HW address: c4:03:a8:3c:dc:3c
[ 4.120354] iwlwifi 0000:00:14.3 wlp0s20f3: renamed from wlan0
[ 4.646620] iwlwifi 0000:00:14.3: Registered PHC clock: iwlwifi-PTP, with index: 0

I wonder if it's firmware issue

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Roxana Nicolescu (roxanan) wrote :

I would try with diferent fiwmare versions and see if there's change

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Kent Lin (kent-jclin) wrote :

Automatically attached

Changed in ubuntu:
status: New → Confirmed
Revision history for this message
Kent Lin (kent-jclin) wrote :

Automatically attached

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Kent Lin (kent-jclin) wrote :

Automatically attached

Changed in ubuntu:
status: Confirmed → New
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Kent Lin (kent-jclin) wrote :

@Roxana,

The good log is attached in comment #13 #14 #15

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Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in linux (Ubuntu Mantic):
status: New → Confirmed
Changed in linux (Ubuntu):
status: New → Confirmed
Changed in ubuntu:
status: New → Confirmed
Revision history for this message
Alfred (alf-redyoung) wrote :

yes, today my ubuntu jammy upgrade from 6.2 to 6.5, my wifi is gone.

kernel log see attachment

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Alfred (alf-redyoung) wrote :

confirm comment #8, 2nd boot up with 6.5 kernel, wifi now works.

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Alfred (alf-redyoung) wrote :

00:14.3 Network controller [0280]: Intel Corporation Alder Lake-P PCH CNVi WiFi [8086:51f0] (rev 01)
 Subsystem: Intel Corporation Device [8086:0090]
 Flags: bus master, fast devsel, latency 0, IRQ 16, IOMMU group 9
 Memory at 601d1cc000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [c8] Power Management version 3
 Capabilities: [d0] MSI: Enable- Count=1/1 Maskable- 64bit+
 Capabilities: [40] Express Root Complex Integrated Endpoint, MSI 00
 Capabilities: [80] MSI-X: Enable+ Count=16 Masked-
 Capabilities: [100] Latency Tolerance Reporting
 Capabilities: [164] Vendor Specific Information: ID=0010 Rev=0 Len=014 <?>
 Kernel driver in use: iwlwifi
 Kernel modules: iwlwifi

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Alfred (alf-redyoung) wrote :

My Thinkpad T440p with intel 7260 does not have such issue

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Jose Antonio (japa7777) wrote :

Yesterday, my kubuntu jammy upgraded from 6.2 to 6.5; my wifi connects, but it's very very unstable, constant drop connections with ssh, chrome hanged...

Rolled back to 6.2 kernel, which works perfectly.

Motherboard is Asus X670E-F with Mediatek AX211 802.11ax WiFi 6e Module.

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AlexL (alevkovich) wrote :

dmesg command output

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AlexL (alevkovich) wrote :

journalctl output

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AlexL (alevkovich) wrote :

Hi, I have the similar issue.
There is no working wifi starting from 6.5.0-14.
It connects well to the hotspot of my OneplusOne phone but does not connects to my AlexL wifi router network.
I attached the logs above.

Revision history for this message
Terrian (terrian) wrote (last edit ):

Same issue as J. Antonio (#25) describes. Update from jammy 6.2 to 6.5.0-15 causing wifi to be highly unstable. Will drop connection repeatedly (every few seconds), hangs when it is connected. Turning off/on wifi sometimes corrects the issue for a short time. Also happened with 6.5.0-14 - was hoping update to 6.5.0-15 would fix it but it persists.

ASUS GA15 Zephyrus
AMD Ryzen 9 6900HS
MB GA503RM
NW Mediatek 7922

Revision history for this message
Terrian (terrian) wrote :

FTR Kernel 6.5.0-25 fixed the problem for me; using > 2 weeks now.

I posted the previous comment #29 (can no longer edit it) about how previous 6.5 kernels caused unstable/broken wifi.

ASUS GA15 Zephyrus
AMD Ryzen 9 6900HS
MB GA503RM
NW Mediatek 7922

Prior to the 6.5.0-25 update, was using grub to force kernel 6.2.x so I could maintain reliable wifi. Happily the bug seems fixed now, in my case at least.

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