1002:9613 fglrx-installer not working in Quantal Mobility Radeon HD 3100 Graphics

Bug #1069299 reported by penalvch
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
fglrx-installer (Ubuntu)
New
Undecided
Unassigned

Bug Description

1) lsb_release -rd
Description: Ubuntu 12.10
Release: 12.10

2) apt-cache policy fglrx
fglrx:
  Installed: (none)
  Candidate: 2:9.000-0ubuntu3
  Version table:
     2:9.000-0ubuntu3 0
        500 http://us.archive.ubuntu.com/ubuntu/ quantal/restricted i386 Package

3) What is expected to happen is when one installs fglrx from the Ubuntu repository and reboots, it does so successfully.

4) For the install, please see attached fglrx-install-log. What happens instead is after rebooting fglrx is not in use. For example :
fglrxinfo
X Error of failed request: BadRequest (invalid request code or no such operation)
  Major opcode of failed request: 153 (GLX)
  Minor opcode of failed request: 19 (X_GLXQueryServerString)
  Serial number of failed request: 12
  Current serial number in output stream: 12

WORKAROUND: sudo add-apt-repository ppa:makson96/fglrx && sudo apt-get update && sudo apt-get -y upgrade && sudo apt-get -y install fglrx-legacy

fglrxinfo
display: :0.0 screen: 0
OpenGL vendor string: Advanced Micro Devices, Inc.
OpenGL renderer string: ATI Radeon 3100 Graphics
OpenGL version string: 3.3.11653 Compatibility Profile Context

lspci -vvnn

-CUT-
01:05.0 VGA compatible controller [0300]: Advanced Micro Devices [AMD] nee ATI
RS780MC [Mobility Radeon HD 3100 Graphics] [1002:9613] (prog-if 00 [VGA
controller])
    Subsystem: Toshiba America Info Systems Device [1179:ff6a]
    Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr-
Stepping- SERR- FastB2B- DisINTx-
    Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort-
<MAbort- >SERR- <PERR- INTx-
    Latency: 0
    Interrupt: pin A routed to IRQ 18
    Region 0: Memory at c0000000 (32-bit, prefetchable) [size=256M]
    Region 1: I/O ports at 6000 [size=256]
    Region 2: Memory at d6300000 (32-bit, non-prefetchable) [size=64K]
    Region 5: Memory at d6200000 (32-bit, non-prefetchable) [size=1M]
    Expansion ROM at <unassigned> [disabled]
    Capabilities: <access denied>
    Kernel driver in use: fglrx_pci
    Kernel modules: fglrx, radeon
-CUT-

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-generic-pae 3.5.0.17.19
ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
Uname: Linux 3.5.0-17-generic i686
ApportVersion: 2.6.1-0ubuntu3
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: khlood 2026 F.... xfce4-volumed
                      khlood 2081 F.... pulseaudio
Date: Sun Oct 21 02:46:17 2012
HibernationDevice: RESUME=UUID=b9680283-e6f5-48e2-9692-a844ffd47f7d
InstallationMedia: Xubuntu 12.04 LTS "Precise Pangolin" - Beta i386 (20120328)
MachineType: TOSHIBA Satellite L305D
ProcEnviron:
 LANGUAGE=en_US:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-17-generic root=UUID=d7ff5965-25d1-463f-b2bc-3ce589d40641 ro quiet splash acpi_backlight=vendor vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.5.0-17-generic N/A
 linux-backports-modules-3.5.0-17-generic N/A
 linux-firmware 1.95
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to quantal on 2012-09-11 (39 days ago)
dmi.bios.date: 09/01/2009
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: 1.80
dmi.board.asset.tag: No Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: AMD
dmi.chassis.version: None
dmi.modalias: dmi:bvnInsydeCorp.:bvr1.80:bd09/01/2009:svnTOSHIBA:pnSatelliteL305D:pvrPSLC8U-03701QB:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnAMD:ct10:cvrNone:
dmi.product.name: Satellite L305D
dmi.product.version: PSLC8U-03701QB
dmi.sys.vendor: TOSHIBA

Revision history for this message
penalvch (penalvch) wrote :
affects: linux (Ubuntu) → fglrx-installer (Ubuntu)
summary: - 1002:9613 fglrx not working
+ 1002:9613 fglrx-installer not working
Revision history for this message
Daniel Letzeisen (dtl131) wrote : Re: 1002:9613 fglrx-installer not working

It's not an error with fglrx. Your GPU (RadeonHD 3100) is no longer supported by recent versions of fglrx: http://www.phoronix.com/scan.php?page=article&item=amd_catalyst_legacy2&num=1
The "legacy" version of Catalyst 12-6 supports your card, but it only supports kernel <= 3.4 & Xserver <= 1.12 and, therefore, is not compatible with Ubuntu Quantal/12.10

Basically, either Ubuntu offered to install fglrx for you (and the bug should be reassigned to ubuntu-drivers-common package because that shouldn't happen) or you installed fglrx on your own accord (and the bug should be marked Invalid).

Changed in fglrx-installer (Ubuntu):
status: New → Incomplete
Revision history for this message
penalvch (penalvch) wrote :
Download full text (4.3 KiB)

Dave Lentz, thank you for your response. Regarding your comments https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1069299/comments/2 :
>"It's not an error with fglrx."

Yes, it is.

"Your GPU (RadeonHD 3100) is no longer supported by recent versions of fglrx: http://www.phoronix.com/scan.php?page=article&item=amd_catalyst_legacy2&num=1 "

For this bug report, quoting phoronix, quoting any other website that isn't AMD's, or not directly quoting from a AMD representative for this problem is, at best, conjecture.

So, let us talk about the facts. If one goes to the website http://support.amd.com/us/gpudownload/Pages/index.aspx and inputs Notebook Graphics
Radeon HD Series -> Mobility Radeon 3100 Series -> Linux x86 -> button Display Results one is brought to http://support.amd.com/us/gpudownload/linux/legacy/Pages/legacy-radeon_linux.aspx . As per this website:
"These updates will focus on resolving application specific issues and critical updates."

Not being able to use the driver, for whatever reason, is a critical issue.

As per the download page for 12.6 http://support.amd.com/us/gpudownload/windows/previous/12/Pages/radeon_linux.aspx?os=Linux%20x86&rev=12.6 one will see the release notes link http://www2.ati.com/relnotes/Catalyst_11.10_Linux_Installer.pdf which mentions the minimum system requirements:
"Minimum System Requirements
Before attempting to install the AMD Catalyst proprietary driver, the following software
must be installed:
 XOrg 6.9, 7.0, 7.1, 7.2, 7.3, 7.4, 7.5 or 7.6"

Now, if you want to make the argument because I have an xorg version not specifically mentioned, then the driver won't work, while this argument is also conjecture, then it won't work for _any_ card in Quantal, irrelevant to the card model:
apt-cache policy xorg
xorg:
  Installed: 1:7.7+1ubuntu4
  Candidate: 1:7.7+1ubuntu4
  Version table:
 *** 1:7.7+1ubuntu4 0
        500 http://archive.ubuntu.com/ubuntu/ quantal/main i386 Packages
        100 /var/lib/dpkg/status

Hence, we would have a bigger problem then just it doesn't work for me. It won't work for anyone in the Ubuntu Community using Quantal. Hence, this could be marked Importance Critical due to how this has "Has a moderate impact on a large portion of Ubuntu users" as per https://wiki.ubuntu.com/Bugs/Importance. As well, potential duplicates have already been filed prior to my bug report about this exact issue:
https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1068661

Next minimum requirement:
"Linux kernel 2.6 or above"

I have this:
uname -a
Linux moniker-PC 3.5.0-15-generic #23-Ubuntu SMP Mon Sep 24 20:37:59 UTC 2012 i686 i686 i686 GNU/Linux

Next minimum requirement:
"glibc version 2.2 or 2.3"
apt-cache policy libc6
libc6:
  Installed: 2.15-0ubuntu20
  Candidate: 2.15-0ubuntu20
  Version table:
 *** 2.15-0ubuntu20 0
        500 http://archive.ubuntu.com/ubuntu/ quantal/main i386 Packages
        100 /var/lib/dpkg/status

same point about no cards would work as noted above.

"POSIX Shared Memory (/dev/shm) support is required for 3D applications"
I'm not knowledgable enough to comment. However, same point about no c...

Read more...

Changed in fglrx-installer (Ubuntu):
status: Incomplete → New
summary: - 1002:9613 fglrx-installer not working
+ 1002:9613 fglrx-installer not working in Quantal
tags: added: regression-release
description: updated
Revision history for this message
Daniel Letzeisen (dtl131) wrote : Re: 1002:9613 fglrx-installer not working in Quantal

Thank you for your bug report. To maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/community/conduct/ . Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind.

Revision history for this message
Daniel Letzeisen (dtl131) wrote :

Quick note: bug 1068661 is for a RadeonHD 6000-series card and isn't the same as this one.

Yeah, I see those other bug reports where you keep claiming that any source that's not the AMD website is "conjecture." The AMD site is not infallible and is not intelligent enough to prevent you from installing an incompatible driver (just like Synaptic or software-center). As an experiment for you: put a Radeon X1600 in your system, and go to the AMD website. Good luck trying to install the ancient Catalyst 9-3 driver on anything later thean Hardy/8.04 (even though you meet the minimum requirements)...
To take your logic further, you could file a bug against the nvidia package when you download the nvidia driver on your system and it doesn't work (even if you don't have an nvidia card). Anyway....

Ubuntu does not support installing drivers from the AMD website, so your mention of Catalyst 12-6 is moot, unless you want to make a wishlist bug asking Canonical to offer the 12-6 Legacy driver. That would be helpful to a lot of users, and I hope it happens, but I wouldn't hold my breath based on how AMD handled this last time (Catalyst 9-3).

Conclusion: this "bug" is Invalid because the user installed the wrong driver on his/her system (just like if an intel user installed the nvidia driver) If you wish, please file a new bug requesting a new package (fglrx-legacy-installer or something like that).

Changed in fglrx-installer (Ubuntu):
status: New → Invalid
Revision history for this message
penalvch (penalvch) wrote :

Dave Lentz, thank you for your comments. Regarding https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1069299/comments/3 :
>"Thank you for your bug report. To maintain a respectful atmosphere, please follow the code of conduct - http://www.ubuntu.com/community/conduct/ . Bug reports are handled by humans, the majority of whom are volunteers, so please bear this in mind."

My posts are in line with the Code of Conduct.

Regarding https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1069299/comments/5 :
>"Quick note: bug 1068661 is for a RadeonHD 6000-series card and isn't the same as this one."

As I said, potential duplicates.

>"Yeah, I see those other bug reports where you keep claiming that any source that's not the AMD website is "conjecture." The AMD site is not infallible and is not intelligent enough to prevent you from installing an incompatible driver (just like Synaptic or software-center). As an experiment for you: put a Radeon X1600 in your system, and go to the AMD website. Good luck trying to install the ancient Catalyst 9-3 driver on anything later thean Hardy/8.04 (even though you meet the minimum requirements)..."

As we both know, this bug report is not seeking a fix for the upstream release but the one in the Ubuntu repository. As well, this is an fglrx regression because it worked in Lucid for this hardware.

>"To take your logic further, you could file a bug against the nvidia package when you download the nvidia driver on your system and it doesn't work (even if you don't have an nvidia card). Anyway...."

I've never presented such logic and asking for such an experiment is ridiculous.

>"Ubuntu does not support installing drivers from the AMD website..."

We both knew this already.

>"so your mention of Catalyst 12-6 is moot, unless you want to make a wishlist bug asking Canonical to offer the 12-6 Legacy driver."

I, and the rest of the Ubuntu Community, are only looking for the "It just works." experience one comes to expect when using Ubuntu software from the repositories. If this report is deemed a Wishlist by the maintainers of fglrx https://launchpad.net/~ubuntu-devel-discuss-lists , for whatever reason(s), then so be it. At least the regression is being dealt with.

>"That would be helpful to a lot of users, and I hope it happens, but I wouldn't hold my breath"

Fair enough! :D

>"based on how AMD handled this last time (Catalyst 9-3)."

Could you please expand on this point?

>"Conclusion: this "bug" is Invalid because the user installed the wrong driver on his/her system (just like if an intel user installed the nvidia driver)"

This conclusion is flawed. When I install fglrx in Quantal, just as I in Lucid, it should still work, in whatever implementation would be supported/required. It doesn't.

"If you wish, please file a new bug requesting a new package (fglrx-legacy-installer or something like that)."

Please stop wasting my time asking me to file additional, frivolous reports. As well, please stop Status jockeying this report. It's valid, unless the maintainers say otherwise.

Thank you for your understanding.

Changed in fglrx-installer (Ubuntu):
status: Invalid → New
Revision history for this message
Daniel Letzeisen (dtl131) wrote :

>>"This conclusion is flawed. When I install fglrx in Quantal, just as I in Lucid, it should still work, in whatever implementation would be supported/required. It doesn't."

Speaking of flawed conclusions, why would you believe this when precedent shows the opposite? Going back to the Radeon X1600 example, fglrx worked fine for that card in Hardy, but did not in Lucid, and AMD never updated their 9-3 Legacy driver for use with newer kernels and Xservers.

>>"I, and the rest of the Ubuntu Community, are only looking for the "It just works." experience one comes to expect when using Ubuntu software from the repositories."

The open-source driver works out of the box. If you absolutely must have fglrx, then you'll have to use Precise, which is supported for 4 more years.

>> "Please stop wasting my time asking me to file additional, frivolous reports.
I'm asking you to file a valid report against the correct package that takes reality into account. The reality is that fglrx versions past 12-6 no longer support RadeonHD 2000-4000 (if you really don't believe me/phoronix or anyone but the AMD site, then apt-get source fglrx and look at the PCI ID's) and Ubuntu 12.10 uses code based on Catalyst 12-9 beta. So you're actually 100% correct that fglrx doesn't support your card (and no one's going to "fix" that). The best you can hope for is the legacy driver being updated to use newer kernels/Xservers.

>> "As well, please stop Status jockeying this report. It's valid, unless the maintainers say otherwise."
I would encourage you to stop changing the status, but I can see that the "you can lead a horse to water, but can't make it drink" adage probably applies here. Your bug is "won't fix" at best, but it seems you can't accept that reality. Good luck with that....
"The truth does not need your participation to exist" - Terrence McKenna

penalvch (penalvch)
description: updated
description: updated
penalvch (penalvch)
summary: - 1002:9613 fglrx-installer not working in Quantal
+ 1002:9613 fglrx-installer not working in Quantal Mobility Radeon HD 3100
+ Graphics
description: updated
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