Major issues with sound; Inspiron 1546; Ubuntu Natty

Bug #774654 reported by Sly
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Alright, so a little background. For the past few days, I've been attempting to get my internal mic and internal speakers to work on my system. I have seen other people post about this on random forums, and other places, but no absolute fix for it.

Today, I tried to replace PulseAudio with ALSA, and making it the default driver. So, I made the file ~/.pulse/client.conf and put "autospawn=no", and rebooted. This successfully kept PulseAudio from starting, as it should have.

At this point, I noticed that the sound menu wasn't working. Went in, and it had the slider disabled with the label above it saying "Label Empty". After clicking on Sound Preferences, I got a message "Waiting for sound system to respond".

Well, then I went into Skype and tried to use ALSA, since it was allowing my microphone to work. Made a test call, and it worked fine. After a little while, I tried to call a friend and test it. Wouldn't work. Just a bunch of static.

So, I decided to try to use PulseAudio one more time. So, I ran "pulseaudio -D", and it completed successfully. After it started, I could see that the sound menu had re-enabled everything like it should be.

Restarted Skype again, made a test call, and the mic worked. I was surprised, since it was using PulseAudio again, and it hadn't previously worked.

Just as my hopes were getting up, about 10 minutes into the call, the microphone stopped working again. Went into the Sound Preferences, and (again) it's not showing any input from the internal microphone.
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: SB [HDA ATI SB], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: sly 1458 F.... pulseaudio
 /dev/snd/pcmC0D0p: sly 1458 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xf7ffc000 irq 16'
   Mixer name : 'IDT 92HD81B1X5'
   Components : 'HDA:111d7605,102802fa,00100104'
   Controls : 27
   Simple ctrls : 18
DistroRelease: Ubuntu 11.04
HibernationDevice: RESUME=UUID=738ecf4d-320f-4ef7-90e4-f9689e0fb128
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta 1 amd64 (20110329.1)
MachineType: Dell Inc. Inspiron 1546
NonfreeKernelModules: wl fglrx
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_US:en
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=23db1c03-629d-49c3-b3be-fa13a0c777fb ro quiet splash pci=nocrs vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
RelatedPackageVersions:
 linux-restricted-modules-2.6.38-8-generic N/A
 linux-backports-modules-2.6.38-8-generic N/A
 linux-firmware 1.52
Tags: natty running-unity
Uname: Linux 2.6.38-8-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 02/01/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A03
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA03:bd02/01/2010:svnDellInc.:pnInspiron1546:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1546
dmi.sys.vendor: Dell Inc.

Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

Hello Sly
Can you please reproduce the bug, then look in /var/log/kern.log
if there's some notice about the driver of the mic stop working or device disconnected, but this seems to me as a hardware problem, how old is the machine ?
Thanks
Fabio

Changed in ubuntu:
status: New → Incomplete
Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

Try also to tap on the mic with a pen or a pencil (light)

Revision history for this message
Sly (netrefuge) wrote :

I'm not seeing any errors in kern.log related to the input. All I see is:

$ cat /var/log/kern.log | grep HDA
May 1 00:57:19 aurora kernel: [ 17.432284] HDA Intel 0000:00:14.2: PCI INT A -> GSI 16 (level, low) -> IRQ 16
May 1 00:57:19 aurora kernel: [ 17.571272] input: HDA ATI SB Line In at Ext Rear Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input11
May 1 00:57:19 aurora kernel: [ 17.571584] input: HDA ATI SB Mic at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input12
May 1 00:57:19 aurora kernel: [ 17.571831] input: HDA ATI SB Line Out at Ext Rear Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input13
May 1 00:57:19 aurora kernel: [ 17.572080] input: HDA ATI SB HP Out at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input14
May 1 00:57:19 aurora kernel: [ 17.572291] input: HDA ATI SB HP Out at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input15
May 1 01:49:53 aurora kernel: [ 17.382375] HDA Intel 0000:00:14.2: PCI INT A -> GSI 16 (level, low) -> IRQ 16
May 1 01:49:53 aurora kernel: [ 17.521111] input: HDA ATI SB Line In at Ext Rear Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input11
May 1 01:49:53 aurora kernel: [ 17.521236] input: HDA ATI SB Mic at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input12
May 1 01:49:53 aurora kernel: [ 17.521446] input: HDA ATI SB Line Out at Ext Rear Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input13
May 1 01:49:53 aurora kernel: [ 17.521599] input: HDA ATI SB HP Out at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input14
May 1 01:49:53 aurora kernel: [ 17.521717] input: HDA ATI SB HP Out at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input15
May 1 03:02:19 aurora kernel: [ 17.182486] HDA Intel 0000:00:14.2: PCI INT A -> GSI 16 (level, low) -> IRQ 16
May 1 03:02:19 aurora kernel: [ 17.321390] input: HDA ATI SB Line In at Ext Rear Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input11
May 1 03:02:19 aurora kernel: [ 17.321596] input: HDA ATI SB Mic at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input12
May 1 03:02:19 aurora kernel: [ 17.321669] input: HDA ATI SB Line Out at Ext Rear Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input13
May 1 03:02:19 aurora kernel: [ 17.321824] input: HDA ATI SB HP Out at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input14
May 1 03:02:19 aurora kernel: [ 17.321941] input: HDA ATI SB HP Out at Ext Front Jack as /devices/pci0000:00/0000:00:14.2/sound/card0/input15

Revision history for this message
Fabio Marconi (fabiomarconi) wrote :

Hello
can you please run in a terminal
apport-collect -p linux 774654
Thanks
Fabio

affects: ubuntu → linux (Ubuntu)
Revision history for this message
Fabio Marconi (fabiomarconi) wrote :
Revision history for this message
Sly (netrefuge) wrote : .etc.asound.conf.txt

apport information

tags: added: apport-collected running-unity
description: updated
Revision history for this message
Sly (netrefuge) wrote : AcpiTables.txt

apport information

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Sly (netrefuge) wrote : AlsaDevices.txt

apport information

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Sly (netrefuge) wrote : AplayDevices.txt

apport information

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Sly (netrefuge) wrote : BootDmesg.txt

apport information

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Sly (netrefuge) wrote : Card0.Amixer.values.txt

apport information

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Sly (netrefuge) wrote : Card0.Codecs.codec.0.txt

apport information

Revision history for this message
Sly (netrefuge) wrote : CurrentDmesg.txt

apport information

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Sly (netrefuge) wrote : IwConfig.txt

apport information

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Sly (netrefuge) wrote : Lspci.txt

apport information

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Sly (netrefuge) wrote : Lsusb.txt

apport information

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Sly (netrefuge) wrote : PciMultimedia.txt

apport information

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Sly (netrefuge) wrote : ProcCpuinfo.txt

apport information

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Sly (netrefuge) wrote : ProcCpuinfo_.txt

apport information

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Sly (netrefuge) wrote : ProcInterrupts.txt

apport information

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Sly (netrefuge) wrote : ProcModules.txt

apport information

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Sly (netrefuge) wrote : RfKill.txt

apport information

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Sly (netrefuge) wrote : UdevDb.txt

apport information

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Sly (netrefuge) wrote : UdevLog.txt

apport information

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Sly (netrefuge) wrote : WifiSyslog.txt

apport information

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Daniel T Chen (crimsun) wrote : Re: [Bug 774654] Re: Major issues with sound; Inspiron 1546; Ubuntu Natty
Revision history for this message
Luke Yelavich (themuso) wrote : Re: [Bug 774654] WifiSyslog.txt

I think I have an idea what the issue might be, i.e that there is a bug similar to yours, however I'd like you to verify something for me please.

When attempting to use the microphone, if its not recording, please check the output of "cat /proc/interrupts | grep hda_intel" and attach the results to this bug.

Thanks.

 affects ubuntu/linux
 status incomplete

Revision history for this message
Sly (netrefuge) wrote :

@Daniel: File you requested is attached to this comment. You should also tell the person that documented that link to add in "pulseaudio -D" to restart pulseaudio, instead of having to reboot the entire system because of debugging.

@Luke: The following is the result of the command you asked for. Executed at the same time as the debugging for Daniel.

$ cat /proc/interrupts | grep hda_intel
 16: 2206114 463 IO-APIC-fasteoi ohci_hcd:usb3, ohci_hcd:usb4, hda_intel

Revision history for this message
Luke Yelavich (themuso) wrote : Re: [Bug 774654] Re: Major issues with sound; Inspiron 1546; Ubuntu Natty

Ok thanks. Going on that data, I think this is a duplicate of bug 741825.

 duplicate 741825

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