Ubuntu
linux package

[STAGING] shutdown reboot not working on HP touchsmart 600

Bug #763561 reported by Fabio Marconi on 2011-04-17

14

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Fix Released	Medium	Unassigned

Bug Description

Hello
Testing on this system the shutdown or reboot hangs with only background, no pointer or keyboard working
Thanks
Fabio

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-8-generic 2.6.38-8.42
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC888 Analog [ALC888 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: njin 1775 F.... pulseaudio
CRDA: Error: [Errno 2] File o directory non esistente
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf9ff8000 irq 46'
   Mixer name : 'Realtek ALC888'
   Components : 'HDA:10ec0888,103c2a9a,00100202'
   Controls : 20
   Simple ctrls : 10
Date: Sun Apr 17 14:26:36 2011
EcryptfsInUse: Yes
HibernationDevice: RESUME=UUID=af337863-6264-4ca4-974e-a02247410186
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110416)
MachineType: HP-Pavilion WC762AA-ABZ 600-1160it
ProcEnviron:
LANGUAGE=it_IT:en
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=c3abd619-2e4a-4811-a5c2-6bed4f8122de ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-2.6.38-8-generic N/A
linux-backports-modules-2.6.38-8-generic N/A
linux-firmware 1.50
SourcePackage: linux
StagingDrivers: rt2860sta
Title: [STAGING]
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/17/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.01
dmi.board.name: E66
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.03
dmi.chassis.asset.tag: Asset-1234
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.01:bd12/17/2009:svnHP-Pavilion:pnWC762AA-ABZ600-1160it:pvr:rvnPEGATRONCORPORATION:rnE66:rvr1.03:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: WC762AA-ABZ 600-1160it
dmi.sys.vendor: HP-Pavilion

Tags:

Revision history for this message

Fabio Marconi (fabiomarconi) wrote on 2011-04-17:

#1

AcpiTables.txt Edit (166.2 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (469 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (273 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (55.9 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (2.0 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (14.4 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (3.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (519 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (11.8 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (751 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo_.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.1 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (124.5 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (528.4 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (718.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Fabio Marconi (fabiomarconi) wrote on 2011-04-17:

#2

syslog Edit (786.8 KiB, text/plain)

syslog

Revision history for this message

Fabio Marconi (fabiomarconi) wrote on 2011-04-17:

#3

kern.log Edit (630.8 KiB, text/plain)

kern.log

Brad Figg (brad-figg) on 2011-05-04

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

jacobwwood (jacobwwood) wrote on 2011-05-20:

#4

I have the same problem on a Touchsmart 310-1125f with a fresh install of 11.04 64 bit.

Revision history for this message

iFreeBudget (ifreebudget) wrote on 2011-05-21:

#5

Same problem with hp pavilion dv7 with fresh install of 11.04 64bit

Jeremy Foshee (jeremyfoshee) on 2011-05-24

Changed in linux (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

penalvch (penalvch) wrote on 2012-07-28:

#6

Fabio Marconi, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

Fabio Marconi, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Fabio Marconi (fabiomarconi) on 2012-07-28

Changed in linux (Ubuntu):
status:	Incomplete → Fix Released

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