Ubuntu
linux package

[HP z200] Display blank after resume from suspend

Bug #755030 reported by Marc Legris on 2011-04-08

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

When resume from a suspend the system is unable to get back to the desktop. Instead, the system reboots to a blank screen.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-8-generic-pae 2.6.38-8.41
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.38-8.41-generic-pae 2.6.38.2
Uname: Linux 2.6.38-8-generic-pae i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
AplayDevices:
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 1382 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf3020000 irq 43'
   Mixer name : 'Realtek ALC262'
   Components : 'HDA:10ec0262,103c170b,00100202'
   Controls : 31
   Simple ctrls : 19
Date: Fri Apr 8 16:37:55 2011
HibernationDevice: RESUME=UUID=d99c460c-5572-4124-8815-528fb4edb830
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha i386 (20110329)
IwConfig:
lo no wireless extensions.

eth0 no wireless extensions.
MachineType: Hewlett-Packard HP Z200 Workstation
ProcEnviron:
LANGUAGE=en_US:en
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic-pae root=UUID=6fe96277-ddfa-4ce8-9771-7a3acb593079 ro quiet splash initcall_debug vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-2.6.38-8-generic-pae N/A
linux-backports-modules-2.6.38-8-generic-pae N/A
linux-firmware 1.50
RfKill:

SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/18/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 786H3 v01.11
dmi.board.asset.tag: 2UA04121R9
dmi.board.name: 0B40h
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: 2UA04121R9
dmi.chassis.type: 6
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr786H3v01.11:bd10/18/2010:svnHewlett-Packard:pnHPZ200Workstation:pvr:rvnHewlett-Packard:rn0B40h:rvr:cvnHewlett-Packard:ct6:cvr:
dmi.product.name: HP Z200 Workstation
dmi.sys.vendor: Hewlett-Packard

Tags:

Revision history for this message

Marc Legris (maaarc-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount) wrote on 2011-04-08:

AcpiTables.txt Edit (204.6 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (410 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (122.6 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (3.9 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (12.1 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (122.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (10.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (370 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (615 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo_.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (1.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (100.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (228.9 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (1.3 MiB, text/plain; charset="utf-8")

Ubuntu Foundations Team Bug Bot (crichton) on 2011-04-09

tags:

added: regression-release
removed: regression-update

Revision history for this message

Ara Pulido (ara) wrote on 2011-04-21:

Marc, is this using the nouveau or the nVidia binary drivers?

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Marc Legris (maaarc-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount) wrote on 2011-04-26:

This issue is present with the nouveau driver, the nVidia drivers do not cause any issues with suspend.

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Marc Legris (maaarc-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount) on 2011-04-29

tags:

added: blocks-hwcert

Revision history for this message

Ara Pulido (ara) wrote on 2011-05-02:

Can you guys have a look to this? This was working fine in 10.10

Changed in linux (Ubuntu):
assignee:	nobody → Canonical Platform QA Team (canonical-platform-qa)
importance:	Undecided → Medium

Brian Murray (brian-murray) on 2011-05-02

Changed in linux (Ubuntu):
assignee:	Canonical Platform QA Team (canonical-platform-qa) → Canonical Kernel Team (canonical-kernel-team)

Victor Tuson Palau (vtuson) on 2011-06-06

tags:

removed: blocks-hwcert

Revision history for this message

Ara Pulido (ara) wrote on 2011-06-06:

This is not blocking certification anymore

Revision history for this message

Seth Forshee (sforshee) wrote on 2011-06-27:

Marc, is the machine locked up or is the video just not working? Maybe try enabling ssh and see if you can log into the machine after the failed resume. If the system is still alive, please capture dmesg and attach it.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Marc Legris (maaarc-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount) wrote on 2011-07-08:

dmesg.txt Edit (67.7 KiB, text/plain)

Revision history for this message

Marc Legris (maaarc-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount-deactivatedaccount) wrote on 2011-07-08:

Seth -- Looks like I can access the machines through ssh after a failed suspend.

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Seth Forshee (sforshee) on 2011-07-08

summary:

- [HP z200] System unable to resume from suspend
+ [HP z200] Display blank after resume from suspend

Revision history for this message

Seth Forshee (sforshee) wrote on 2011-07-08:

Thanks Mark. We're probably looking at a bisection for this, and to get started it would help if you could test some of the mainline builds between 2.6.35 and 2.6.38 to narrow down the range where the regression occurred (most likely it's between a final release and the next rc1 version). It might also be worth booting oneiric and seeing if the problem persists there.

Revision history for this message

penalvch (penalvch) wrote on 2012-07-28:

#10

Marc Legris, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available? It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please do not test the kernel in the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. As well, please comment on which kernel version specifically you tested.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

Helpful Bug Reporting Links:
https://help.ubuntu.com/community/ReportingBugs#Bug_Reporting_Etiquette
https://help.ubuntu.com/community/ReportingBugs#A3._Make_sure_the_bug_hasn.27t_already_been_reported
https://help.ubuntu.com/community/ReportingBugs#Adding_Apport_Debug_Information_to_an_Existing_Launchpad_Bug
https://help.ubuntu.com/community/ReportingBugs#Adding_Additional_Attachments_to_an_Existing_Launchpad_Bug

apport-collect -p linux <replace-with-bug-number>

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream', and comment as to why specifically you were unable to test it.

Please let us know your results. Thanks in advance.

Changed in linux (Ubuntu):
assignee:	Canonical Kernel Team (canonical-kernel-team) → nobody
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-09-27:

#11

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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[HP z200] Display blank after resume from suspend

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