Ubuntu
linux package

[Dell Studio XPS 1340] Fails to resume after suspend

Bug #754723 reported by Daniel Manrique on 2011-04-08

This bug report is a duplicate of: Bug #754711: [Dell Studio XPS 1340] Doesn't enter suspend mode. Edit Remove

This bug affects 3 people

	Status	Importance	Assigned to	Milestone
linux (Ubuntu)	Triaged	Medium	Canonical Kernel Team	Ubuntu natty-updates
Natty	Triaged	Medium	Colin Ian King	Ubuntu natty-updates
Oneiric	Triaged	Medium	Unassigned

Bug Description

Steps to reproduce:
1- Enter suspend mode (I use pm-suspend).
2- Once the powerlight is pulsating, press the power button to resume from sleep.

Expected result:
- System resumes successfully where it left off.

Actual result
- System powers on but is unresponsive, no display or backlight, and no response to the keyboard, unable to switch to a text console, only solution left is to reboot by holding the power button.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-8-generic 2.6.38-8.41
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.38-8.41-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: NVidia [HDA NVidia], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 1567 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'NVidia'/'HDA NVidia at 0xf0880000 irq 17'
   Mixer name : 'Nvidia MCP79/7A HDMI'
   Components : 'HDA:111d7675,10280271,00100103 HDA:10de0007,10280271,00100100'
   Controls : 20
   Simple ctrls : 11
Date: Fri Apr 8 10:49:20 2011
HibernationDevice: RESUME=UUID=e7910496-4115-4d1e-b594-6b23d131553c
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta i386 (20110330)
MachineType: Dell Inc. Studio XPS 1340
ProcEnviron:
LANGUAGE=en_US:en
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=afebf505-91bc-49e3-a03c-9cc1ce63afbe ro quiet splash initcall_debug vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-2.6.38-8-generic N/A
linux-backports-modules-2.6.38-8-generic N/A
linux-firmware 1.49
SourcePackage: linux
StagingDrivers: brcm80211
Title: [STAGING]
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/08/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0Y525R
dmi.board.vendor: Dell Inc.
dmi.board.version: A11
dmi.chassis.asset.tag: 1234567890
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A11
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd09/08/2009:svnDellInc.:pnStudioXPS1340:pvrA11:rvnDellInc.:rn0Y525R:rvrA11:cvnDellInc.:ct8:cvrA11:
dmi.product.name: Studio XPS 1340
dmi.product.version: A11
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Daniel Manrique (roadmr) wrote on 2011-04-08:

AcpiTables.txt Edit (225.3 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (526 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (265 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (122.6 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (11.0 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.3.txt Edit (3.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (8.9 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (523 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (16.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (637 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (571 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcCpuinfo_.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.8 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (240 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (121.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (309.3 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (278.2 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel Manrique (roadmr) wrote on 2011-04-08:

On this system, suspend/resume works fine with the Maverick 2.6.35-series kernel (tested 2.6.35-28.49).

I also tested this mainline kernel:

http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/current/linux-image-2.6.39-999-generic_2.6.39-999.201104080911_i386.deb

This one still fails, with the originally described behavior.

Revision history for this message

Ara Pulido (ara) wrote on 2011-04-14:

Assigning to Platform QA for them to triage.

I will nominate for Natty, as this seems to be a regression

Changed in linux (Ubuntu):
assignee:	nobody → Canonical Platform QA Team (canonical-platform-qa)
importance:	Undecided → Medium

Revision history for this message

Ara Pulido (ara) wrote on 2011-04-14:

Daniel, were you using the binary drivers, or the nouveau drivers?

Changed in linux (Ubuntu Natty):
status:	New → Incomplete
summary:	- [Dell Studio XPS 1340] Fails to resume after susend + [Dell Studio XPS 1340] Fails to resume after suspend

Revision history for this message

Daniel Manrique (roadmr) wrote on 2011-04-14:

Hi,

the system is using the nouveau driver, as installed by default with Natty:

(II) NOUVEAU(0): Manufacturer: SEC Model: 5443 Serial#: 0
(II) NOUVEAU(0): Year: 2008 Week: 0

this is from lspci:
02:00.0 VGA compatible controller [0300]: nVidia Corporation G98 [GeForce 9200M GS] [10de:06e8] (rev a1) (prog-if 00 [VGA controller])
03:00.0 VGA compatible controller [0300]: nVidia Corporation C79 [GeForce 9400M G] [10de:0866] (rev b1) (prog-if 00 [VGA controller])

I tried installing the proprietary drivers but they segfault when trying to initialize the display. I'll update if I manage to get them installed.

Daniel Manrique (roadmr) on 2011-04-14

Changed in linux (Ubuntu Natty):
status:	Incomplete → New

Jeremy Foshee (jeremyfoshee) on 2011-04-15

Changed in linux (Ubuntu Natty):
status:	New → Incomplete
status:	Incomplete → Triaged

Revision history for this message

Jeremy Foshee (jeremyfoshee) wrote on 2011-04-15:

milestoning to natty-updates.

~JFo

Changed in linux (Ubuntu Natty):
milestone:	none → natty-updates

Brian Murray (brian-murray) on 2011-04-15

Changed in linux (Ubuntu Natty):
assignee:	Canonical Platform QA Team (canonical-platform-qa) → nobody

Kate Stewart (kate.stewart) on 2011-04-16

Changed in linux (Ubuntu Oneiric):
status:	New → Triaged
importance:	Undecided → Medium
Changed in linux (Ubuntu Natty):
assignee:	nobody → Canonical Kernel Team (canonical-kernel-team)

Revision history for this message

Arek Olek (arekolek) wrote on 2011-04-30:

I think I might be affected by the same bug.

Last time my Dell XPS M1330 suspended, when I woke it up it resumed at first, but after a few seconds it stopped responding and went back to sleep mode despite being connected to AC power supply. I tried waking it up a few times more. It took about 4 tries before it finally worked as intented.

Revision history for this message

Ara Pulido (ara) wrote on 2011-07-19:

Daniel, can you try this with Oneiric, please?

Revision history for this message

Daniel Manrique (roadmr) wrote on 2011-07-19:

Tested, behavior with Oneiric is the same as originally reported :(

Running this kernel:

Linux version 3.0.0-5-generic (buildd@rothera) (gcc version 4.6.1 (Ubuntu/Linaro 4.6.1-2ubuntu2) ) #6-Ubuntu SMP Tue Jul 12 05:14:17 UTC 2011

I'll wait until cking's diagnostic tools are working on Oneiric and hopefully I'll be able to submit better debugging info.

---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

Revision history for this message

Ara Pulido (ara) wrote on 2011-08-01:

#10

Assigning to Colin, to see if he can help us debugging the issue

Changed in linux (Ubuntu Natty):
assignee:	Canonical Kernel Team (canonical-kernel-team) → smokeyking (cking)
assignee:	smokeyking (cking) → Colin King (colin-king)

Revision history for this message

Daniel Manrique (roadmr) wrote on 2011-08-01:

#11

marking as duplicate of 754711 as they seem similar enough, it's the same make and model of system, only difference is a different model of NVidia GPU, and they are behaving exactly the same as of kernel 3.0.

---
Ubuntu Bug Squad volunteer triager
http://wiki.ubuntu.com/BugSquad

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[Dell Studio XPS 1340] Fails to resume after suspend

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