Ubuntu
linux package

[STAGING] Black screen on boot

Bug #749361 reported by cm-t 🦄🏂🌈🎵 on 2011-04-03

This bug affects 7 people

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Medium	Unassigned

Bug Description

I have two cases :
→ after GRUB, i I have a black screen (no plymouth, no gdm), I can just reboot with ctrl+alt+suppr
note: the mute LED becomes orange

→ I randomly press the contrast key up during the boot, plymouth doesn't appear, but i can log in
note: the mute LED doesn't light (it's the expected behavior)

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-7-generic 2.6.38-7.39
Regression: Yes
Reproducible: No
ProcVersionSignature: Ubuntu 2.6.38-7.39-generic 2.6.38
Uname: Linux 2.6.38-7-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
Cannot stat file /proc/4661/fd/41: Stale NFS file handle
Cannot stat file /proc/4661/fd/42: Stale NFS file handle
                      USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 4637 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xc4500000 irq 45'
   Mixer name : 'IDT 92HD81B1X5'
   Components : 'HDA:111d7605,103c1486,00100402'
   Controls : 14
   Simple ctrls : 9
Card1.Amixer.info:
Card hw:1 'Generic'/'HD-Audio Generic at 0xc4420000 irq 46'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Sun Apr 3 13:26:17 2011
Frequency: Once a day.
LiveMediaBuild: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110403)
MachineType: Hewlett-Packard HP TouchSmart tm2 Notebook PC
ProcEnviron:
LANGUAGE=fr_FR:en
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- debian-installer/language=fr keyboard-configuration/layoutcode?=fr keyboard-configuration/variantcode?=oss
RelatedPackageVersions:
linux-restricted-modules-2.6.38-7-generic N/A
linux-backports-modules-2.6.38-7-generic N/A
linux-firmware 1.49
SourcePackage: linux
StagingDrivers: brcm80211
Title: [STAGING]
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/16/2010
dmi.bios.vendor: Insyde
dmi.bios.version: F.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1486
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 83.1A
dmi.chassis.asset.tag: CNU0363P44
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.13:bd08/16/2010:svnHewlett-Packard:pnHPTouchSmarttm2NotebookPC:pvr058A210000242A10000120100:rvnHewlett-Packard:rn1486:rvr83.1A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP TouchSmart tm2 Notebook PC
dmi.product.version: 058A210000242A10000120100
dmi.sys.vendor: Hewlett-Packard
---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu5
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: cm-t 2055 F.... pulseaudio
/dev/snd/controlC0: cm-t 2055 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xc4500000 irq 46'
   Mixer name : 'IDT 92HD81B1X5'
   Components : 'HDA:111d7605,103c1486,00100402'
   Controls : 17
   Simple ctrls : 10
Card1.Amixer.info:
Card hw:1 'Generic'/'HD-Audio Generic at 0xc4420000 irq 47'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100200'
   Controls : 6
   Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=5dfa9f18-dcbe-4415-9395-dfe08d3b4609
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64+mac (20120328)
MachineType: Hewlett-Packard HP TouchSmart tm2 Notebook PC
NonfreeKernelModules: wl
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcFB:
0 inteldrmfb
1 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=7795860e-53c5-4beb-a06d-8bf6b904ec92 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
RelatedPackageVersions:
linux-restricted-modules-3.2.0-23-generic N/A
linux-backports-modules-3.2.0-23-generic N/A
linux-firmware 1.79
SourcePackage: linux
StagingDrivers: mei
Tags: precise staging precise staging
Uname: Linux 3.2.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip disk lpadmin plugdev sambashare sudo
dmi.bios.date: 08/16/2010
dmi.bios.vendor: Insyde
dmi.bios.version: F.13
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 1486
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 83.1A
dmi.chassis.asset.tag: CNU0363P44
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.13:bd08/16/2010:svnHewlett-Packard:pnHPTouchSmarttm2NotebookPC:pvr058A210000242A10000120100:rvnHewlett-Packard:rn1486:rvr83.1A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP TouchSmart tm2 Notebook PC
dmi.product.version: 058A210000242A10000120100
dmi.sys.vendor: Hewlett-Packard

See original description

Tags:

Revision history for this message

cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2011-04-03:

AcpiTables.txt Edit (400.4 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (586 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (270 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (70.8 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (8.5 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (1.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (3.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (536 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (13.9 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (524 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo_.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (112 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (136.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (316.0 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (122.8 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2011-04-07

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

Chenheting (chenheting) wrote on 2011-04-23:

I tried at My friend HP touch Smart tm2 with both Desktop CD and Live DVD. Ubuntu 11.04 is booting up with blank screen. I can hear log in sound. but the screen is black. During booting up, the mute light is show a second and WiFi light is blinking continue. The screen is black. Only one time I got the desktop screen.

Revision history for this message

cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2011-04-23:

hi Chenheting,

i have the same issue, I mean this issue is so randomly:

sometimes with white screen but it goes to plymouth, sometimes black or white screen then no plymouth but goes to gdm, sometimes I can hear the hard disk/LED as if it goes to normaly booting but then nothing.

I have to note that since about the natty beta 2, this happend really less, I mean there are these white/black screen nearly every times, but less and less stop booting .

Revision history for this message

Stefan Bernhardsgrütter (s-bernhardsgruetter-deactivatedaccount-deactivatedaccount-deactivatedaccount) wrote on 2011-04-28:

hello

i also have the same problem. i think it has to to with the seperate ati-graphics-chip, since it is not possible to disable the chip in the bios. this assumption is based on the fact, that i sometimes see messages regarding radeon / ati drivers after the boot process stopps.

however it ist possible to go around this problem:

simply blacklist the radeon driver:

echo blacklist radeon | sudo tee /etc/modprobe.d/blacklist-radeon.conf
sudo update-initramfs -u

but the problem remains, that the ati-chip still is running hot. i used to deactivate it with a startup-script (via vgaswitcheroo). unfortunatley this file (/sys/kernel/debug/vgaswitcheroo/switch) does not exist anymore.
still have to figure out how do deactivate it.

also the external monitor (vga) does not work anymore (black screen after resolution-change).

well, for me as tm2-users 11.04 is quite painful so far...

Revision history for this message

Bijan Binaee (bijanbina) wrote on 2011-08-10:

if you boot in blansk screen you can set your laptop to suspend (close laptop lid and reopen) it force to use intel vga!

Revision history for this message

penalvch (penalvch) wrote on 2012-04-26:

cm-t, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please provide the information following https://wiki.ubuntu.com/DebuggingKernelBoot ? As well, can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: AcpiTables.txt

AcpiTables.txt Edit (400.4 KiB, text/plain)

apport information

tags:	added: apport-collected precise
description:	updated

Revision history for this message

cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: AlsaDevices.txt

AlsaDevices.txt Edit (566 bytes, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: AplayDevices.txt

AplayDevices.txt Edit (270 bytes, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: BootDmesg.txt

#10

BootDmesg.txt Edit (77.1 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: CRDA.txt

#11

CRDA.txt Edit (200 bytes, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: Card0.Amixer.values.txt

#12

Card0.Amixer.values.txt Edit (2.0 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: Card0.Codecs.codec.0.txt

#13

Card0.Codecs.codec.0.txt Edit (8.6 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: Card1.Codecs.codec.0.txt

#14

Card1.Codecs.codec.0.txt Edit (1.1 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: CurrentDmesg.txt

#15

CurrentDmesg.txt Edit (864 bytes, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: IwConfig.txt

#16

IwConfig.txt Edit (511 bytes, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: Lspci.txt

#17

Lspci.txt Edit (14.1 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: Lsusb.txt

#18

Lsusb.txt Edit (567 bytes, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: PciMultimedia.txt

#19

PciMultimedia.txt Edit (1.2 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: ProcCpuinfo.txt

#20

ProcCpuinfo.txt Edit (3.3 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: ProcInterrupts.txt

#21

ProcInterrupts.txt Edit (2.2 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: ProcModules.txt

#22

ProcModules.txt Edit (3.7 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: PulseList.txt

#23

PulseList.txt Edit (21.6 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: RfKill.txt

#24

RfKill.txt Edit (236 bytes, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: UdevDb.txt

#25

UdevDb.txt Edit (138.9 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: UdevLog.txt

#26

UdevLog.txt Edit (323.6 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27: WifiSyslog.txt

#27

WifiSyslog.txt Edit (756.7 KiB, text/plain)

apport information

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cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27:

#28

Hi,

Now runnong on ubuntu 12.04

No anymore white screen. But it appear that many time I must push the contrat key up on lightDM to leave a black screen (plymouth is black too in this case). It put directly the contrast to its max.

Revision history for this message

cm-t 🦄🏂🌈🎵 (cm-t) wrote on 2012-04-27:

#29

[HS] I reported all these spam in https://bugs.launchpad.net/ubuntu/+source/apport/+bug/989333 , if ever you think its affect you please clic the "it affects me" [/HS]

Joseph Salisbury (jsalisbury) on 2012-05-02

Changed in linux (Ubuntu):
importance:	Undecided → Medium

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-07-02:

#30

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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[STAGING] Black screen on boot

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