Ubuntu
linux package

Dell e4310 will not connect to home 5Ghz Wifi

Bug #739930 reported by Jon on 2011-03-22

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	linux (Ubuntu)	Expired	Undecided	Unassigned

Bug Description

Just installed Natty and it connected to the office 5Ghz wifi (Cisco enterprise equipment, WPA2 Personal) just fine. I took the machine home and it refused to connect to my home Linksys router on 5Ghz (Linksys WRT600N, WPA2 Personal). It connected to the 2.4Ghz (at home) just fine even though it has identical security settings (up to and including the password). Copy of /var/log/syslog from attempt to connect to time out, below.

== uname -a ==
Linux WMF245 2.6.38-7-generic #36-Ubuntu SMP Fri Mar 18 23:18:58 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

== lsb_release -rd ==
Description: Ubuntu Natty (development branch)
Release: 11.04

== lsmod ==
Module Size Used by
aesni_intel 55161 2
cryptd 20510 1 aesni_intel
aes_x86_64 17208 1 aesni_intel
aes_generic 38279 2 aesni_intel,aes_x86_64
snd_hda_codec_hdmi 28103 1
snd_hda_codec_idt 71089 1
binfmt_misc 17565 1
arc4 12529 2
iwlagn 333500 0
iwlcore 167503 1 iwlagn
mac80211 294370 2 iwlagn,iwlcore
rfcomm 47694 8
snd_hda_intel 33211 2
snd_hda_codec 103804 3 snd_hda_codec_hdmi,snd_hda_codec_idt,snd_hda_intel
sco 18131 2
snd_hwdep 13604 1 snd_hda_codec
bnep 18308 2
snd_pcm 96625 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec
l2cap 53570 16 rfcomm,bnep
ppdev 17113 0
snd_seq_midi 13324 0
dell_wmi 12681 0
sparse_keymap 13898 1 dell_wmi
snd_rawmidi 30486 1 snd_seq_midi
snd_seq_midi_event 14899 1 snd_seq_midi
snd_seq 61621 2 snd_seq_midi,snd_seq_midi_event
uvcvideo 68099 0
snd_timer 29602 2 snd_pcm,snd_seq
snd_seq_device 14462 3 snd_seq_midi,snd_rawmidi,snd_seq
videodev 82052 1 uvcvideo
v4l2_compat_ioctl32 17078 1 videodev
i915 514985 8
snd 67382 14 snd_hda_codec_hdmi,snd_hda_codec_idt,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
cfg80211 178528 3 iwlagn,iwlcore,mac80211
dell_laptop 13827 0
psmouse 73535 0
dcdbas 14438 1 dell_laptop
intel_ips 18097 0
serio_raw 13166 0
parport_pc 36959 0
drm_kms_helper 42136 1 i915
drm 227573 4 i915,drm_kms_helper
i2c_algo_bit 13400 1 i915
video 19438 1 i915
soundcore 12680 1 snd
btusb 18600 2
snd_page_alloc 18529 2 snd_hda_intel,snd_pcm
bluetooth 72448 9 rfcomm,sco,bnep,l2cap,btusb
lp 17825 0
parport 46458 3 ppdev,parport_pc,lp
ahci 25951 2
libahci 26642 1 ahci
sdhci_pci 13989 0
sdhci 27387 1 sdhci_pci
e1000e 159096 0

== /var/log/syslog ==
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Activation (wlan0) Stage 1 of 5 (Device Prepare) scheduled...
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Activation (wlan0) Stage 1 of 5 (Device Prepare) started...
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> (wlan0): device state change: 6 -> 4 (reason 0)
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Activation (wlan0) Stage 2 of 5 (Device Configure) scheduled...
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Activation (wlan0) Stage 1 of 5 (Device Prepare) complete.
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Activation (wlan0) Stage 2 of 5 (Device Configure) starting...
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> (wlan0): device state change: 4 -> 5 (reason 0)
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Activation (wlan0/wireless): connection 'Auto SNOWULF5' has security, and secrets exist. No new secrets needed.
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Config: added 'ssid' value 'SNOWULF5'
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Config: added 'scan_ssid' value '1'
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Config: added 'key_mgmt' value 'WPA-PSK'
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Config: added 'psk' value '<omitted>'
Mar 21 19:33:59 WMF245 NetworkManager[557]: nm_setting_802_1x_get_pkcs11_engine_path: assertion `NM_IS_SETTING_802_1X (setting)' failed
Mar 21 19:33:59 WMF245 NetworkManager[557]: nm_setting_802_1x_get_pkcs11_module_path: assertion `NM_IS_SETTING_802_1X (setting)' failed
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Activation (wlan0) Stage 2 of 5 (Device Configure) complete.
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> Config: set interface ap_scan to 1
Mar 21 19:33:59 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: disconnected -> scanning
Mar 21 19:34:02 WMF245 wpa_supplicant[731]: Trying to associate with 00:21:29:6d:98:1e (SSID='SNOWULF5' freq=5805 MHz)
Mar 21 19:34:02 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: scanning -> associating
Mar 21 19:34:02 WMF245 kernel: [ 566.219578] wlan0: authenticate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:02 WMF245 kernel: [ 566.220682] wlan0: authenticated
Mar 21 19:34:02 WMF245 kernel: [ 566.220793] wlan0: associate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:02 WMF245 kernel: [ 566.221281] wlan0: RX AssocResp from 00:21:29:6d:98:1e (capab=0x11 status=18 aid=0)
Mar 21 19:34:02 WMF245 kernel: [ 566.221289] wlan0: 00:21:29:6d:98:1e denied association (code=18)
Mar 21 19:34:02 WMF245 kernel: [ 566.221353] wlan0: deauthenticating from 00:21:29:6d:98:1e by local choice (reason=3)
Mar 21 19:34:12 WMF245 wpa_supplicant[731]: Authentication with 00:21:29:6d:98:1e timed out.
Mar 21 19:34:12 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: associating -> disconnected
Mar 21 19:34:12 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: disconnected -> scanning
Mar 21 19:34:14 WMF245 wpa_supplicant[731]: Trying to associate with 00:21:29:6d:98:1e (SSID='SNOWULF5' freq=5805 MHz)
Mar 21 19:34:14 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: scanning -> associating
Mar 21 19:34:14 WMF245 kernel: [ 578.789398] wlan0: authenticate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:14 WMF245 kernel: [ 578.794420] wlan0: authenticated
Mar 21 19:34:14 WMF245 kernel: [ 578.800012] wlan0: associate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:14 WMF245 kernel: [ 578.800542] wlan0: RX AssocResp from 00:21:29:6d:98:1e (capab=0x11 status=18 aid=0)
Mar 21 19:34:14 WMF245 kernel: [ 578.800545] wlan0: 00:21:29:6d:98:1e denied association (code=18)
Mar 21 19:34:14 WMF245 kernel: [ 578.800589] wlan0: deauthenticating from 00:21:29:6d:98:1e by local choice (reason=3)
Mar 21 19:34:24 WMF245 wpa_supplicant[731]: Authentication with 00:21:29:6d:98:1e timed out.
Mar 21 19:34:24 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: associating -> disconnected
Mar 21 19:34:24 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: disconnected -> scanning
Mar 21 19:34:27 WMF245 wpa_supplicant[731]: Trying to associate with 00:21:29:6d:98:1e (SSID='SNOWULF5' freq=5805 MHz)
Mar 21 19:34:27 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: scanning -> associating
Mar 21 19:34:27 WMF245 kernel: [ 591.457389] wlan0: authenticate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:27 WMF245 kernel: [ 591.458495] wlan0: authenticated
Mar 21 19:34:27 WMF245 kernel: [ 591.458635] wlan0: associate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:27 WMF245 kernel: [ 591.459134] wlan0: RX AssocResp from 00:21:29:6d:98:1e (capab=0x11 status=18 aid=0)
Mar 21 19:34:27 WMF245 kernel: [ 591.459137] wlan0: 00:21:29:6d:98:1e denied association (code=18)
Mar 21 19:34:27 WMF245 kernel: [ 591.459177] wlan0: deauthenticating from 00:21:29:6d:98:1e by local choice (reason=3)
Mar 21 19:34:37 WMF245 wpa_supplicant[731]: Authentication with 00:21:29:6d:98:1e timed out.
Mar 21 19:34:37 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: associating -> disconnected
Mar 21 19:34:37 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: disconnected -> scanning
Mar 21 19:34:40 WMF245 wpa_supplicant[731]: Trying to associate with 00:21:29:6d:98:1e (SSID='SNOWULF5' freq=5805 MHz)
Mar 21 19:34:40 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: scanning -> associating
Mar 21 19:34:40 WMF245 kernel: [ 604.027317] wlan0: authenticate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:40 WMF245 kernel: [ 604.028458] wlan0: authenticated
Mar 21 19:34:40 WMF245 kernel: [ 604.029022] wlan0: associate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:40 WMF245 kernel: [ 604.029541] wlan0: RX AssocResp from 00:21:29:6d:98:1e (capab=0x11 status=18 aid=0)
Mar 21 19:34:40 WMF245 kernel: [ 604.029546] wlan0: 00:21:29:6d:98:1e denied association (code=18)
Mar 21 19:34:40 WMF245 kernel: [ 604.029712] wlan0: deauthenticating from 00:21:29:6d:98:1e by local choice (reason=3)
Mar 21 19:34:42 WMF245 NetworkManager[557]: <warn> (wlan0): link timed out.
Mar 21 19:34:50 WMF245 wpa_supplicant[731]: Authentication with 00:21:29:6d:98:1e timed out.
Mar 21 19:34:50 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: associating -> disconnected
Mar 21 19:34:50 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: disconnected -> scanning
Mar 21 19:34:52 WMF245 wpa_supplicant[731]: Trying to associate with 00:21:29:6d:98:1e (SSID='SNOWULF5' freq=5805 MHz)
Mar 21 19:34:52 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: scanning -> associating
Mar 21 19:34:52 WMF245 kernel: [ 616.780820] wlan0: authenticate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:52 WMF245 kernel: [ 616.782445] wlan0: authenticated
Mar 21 19:34:52 WMF245 kernel: [ 616.782703] wlan0: associate with 00:21:29:6d:98:1e (try 1)
Mar 21 19:34:52 WMF245 kernel: [ 616.783212] wlan0: RX AssocResp from 00:21:29:6d:98:1e (capab=0x11 status=18 aid=0)
Mar 21 19:34:52 WMF245 kernel: [ 616.783220] wlan0: 00:21:29:6d:98:1e denied association (code=18)
Mar 21 19:34:52 WMF245 kernel: [ 616.783304] wlan0: deauthenticating from 00:21:29:6d:98:1e by local choice (reason=3)
Mar 21 19:34:59 WMF245 NetworkManager[557]: <warn> Activation (wlan0/wireless): association took too long.
Mar 21 19:34:59 WMF245 NetworkManager[557]: <info> (wlan0): device state change: 5 -> 6 (reason 0)
Mar 21 19:34:59 WMF245 NetworkManager[557]: <warn> Activation (wlan0/wireless): asking for new secrets
Mar 21 19:34:59 WMF245 NetworkManager[557]: <info> (wlan0): supplicant connection state: associating -> disconnected

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: linux-image-2.6.38-7-generic 2.6.38-7.36
Regression: Yes
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.38-7.36-generic 2.6.38
Uname: Linux 2.6.38-7-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: jdavis 1401 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xf5460000 irq 44'
   Mixer name : 'Intel IbexPeak HDMI'
   Components : 'HDA:111d7605,10280410,00100104 HDA:80862804,80860101,00100000'
   Controls : 19
   Simple ctrls : 11
Date: Mon Mar 21 20:15:47 2011
HibernationDevice: RESUME=UUID=40f8abc3-8119-4399-acff-5ad0a4d49652
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110302)
MachineType: Dell Inc. Latitude E4310
ProcEnviron:
LANGUAGE=en_US:en
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-7-generic root=UUID=667b9533-53fa-440f-9edc-b4a73d55ee2f ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-2.6.38-7-generic N/A
linux-backports-modules-2.6.38-7-generic N/A
linux-firmware 1.49
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/10/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 04HKYP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd08/10/2010:svnDellInc.:pnLatitudeE4310:pvr0001:rvnDellInc.:rn04HKYP:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E4310
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Jon (shakataganai) wrote on 2011-03-22:

AcpiTables.txt Edit (211.9 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (526 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (261 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (51.1 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (2.2 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (8.6 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.3.txt Edit (2.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (67.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (522 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (13.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (493 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (596 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo_.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.9 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (240 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (109.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (276.5 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (343.7 KiB, text/plain; charset="utf-8")

Brad Figg (brad-figg) on 2011-05-04

Changed in linux (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2012-04-01:

Jon, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

Changed in linux (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Jon (shakataganai) wrote on 2012-04-01:

Don't have the machine any more, can't check.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-05-31:

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status:	Incomplete → Expired

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Dell e4310 will not connect to home 5Ghz Wifi

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