[clarkdale] Acer T230H Multi-touch Monitor (Quanta Optical Touch)

Hello
can you run in a terminal
apport-collect 718817
Thanks
Fabio

From BootDmesg.txt:

[ 13.246228] input: Acer T230H as /devices/pci0000:00/0000:00:1e.0/0000:09:01.0/usb4/4-3/4-3:1.0/input/input4
[ 13.246325] quanta-touch 0003:0408:3000.0002: input,hidraw3: USB HID v1.10 Device [Acer T230H] on usb-0000:09:01.0-3/input0

apport-collect 718817
The authorization page:
   (https://edge.launchpad.net/+authorize-token?oauth_token=x51W4sTVq4wJl9SFd2b0&allow_permission=WRITE_PRIVATE)
should be opening in your browser. After you have authorized
this program to access Launchpad on your behalf you should come
back here and press <Enter> to finish the authentication process.
Created new window in existing browser session.

Traceback (most recent call last):
  File "/usr/share/apport/apport-gtk", line 368, in <module>
    app.run_argv()
  File "/usr/lib/python2.6/dist-packages/apport/ui.py", line 560, in run_argv
    return self.run_update_report()
  File "/usr/lib/python2.6/dist-packages/apport/ui.py", line 422, in run_update_report
    if not self.crashdb.can_update(self.options.update_report):
  File "/usr/lib/python2.6/dist-packages/apport/crashdb_impl/launchpad.py", line 451, in can_update
    if bug.duplicate_of:
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/resource.py", line 643, in __getattr__
    return super(Entry, self).__getattr__(name)
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/resource.py", line 305, in __getattr__
    return self.lp_get_parameter(attr)
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/resource.py", line 196, in lp_get_parameter
    self._ensure_representation()
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/resource.py", line 331, in _ensure_representation
    representation = self._root._browser.get(self._wadl_resource)
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/_browser.py", line 287, in get
    response, content = self._request(url, extra_headers=headers)
  File "/usr/lib/python2.6/dist-packages/lazr/restfulclient/_browser.py", line 277, in _request
    raise HTTPError(response, content)
lazr.restfulclient.errors.HTTPError: HTTP Error 401: Unauthorized
Response headers:
---
-content-encoding: gzip
content-length: 21
content-type: text/plain
date: Thu, 17 Feb 2011 18:17:18 GMT
server: zope.server.http (HTTP)
status: 401
vary: Accept-Encoding
via: 1.1 wildcard.edge.launchpad.net
x-lazr-oopsid: OOPS-1874EC1299
x-powered-by: Zope (www.zope.org), Python (www.python.org)
---
Response body:
---
Bug 718817 is private
---

hello cbsim
seems that something goes wrong in launchpad, can you retry with this:
apport-collect -p xorg 718817
Thanks
Fabio

Sorry, is mine the error
apport-collect -p xorg 718187
sorry for the typo
Fabio

apport information

apport information

Report sent, with output below, thanks.

apport-collect -p xorg 718187
hook /usr/share/apport/package-hooks//source_xorg.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/apport/report.py", line 636, in add_hooks_info
    symb['add_info'](self, ui)
  File "/usr/share/apport/package-hooks//source_xorg.py", line 63, in add_info
    report['UnreportableReason'] = _('The running kernel is not an Ubuntu kernel')
NameError: global name '_' is not defined

Hello
Sorry, but nothing needed to point this is attached (hook /usr/share/apport/package-hooks//source_xorg.py crashed)
Can you please upgrade to the latest mainline kernel for maverick clicking on the link in this exact order:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.37-rc2-maverick/linux-headers-2.6.37-020637rc2_2.6.37-020637rc2.201011160905_all.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.37-rc2-maverick/linux-headers-2.6.37-020637rc2-generic_2.6.37-020637rc2.201011160905_amd64.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.37-rc2-maverick/linux-image-2.6.37-020637rc2-generic_2.6.37-020637rc2.201011160905_amd64.deb

And refere if it is fixed.
Thanks
Fabio

I'm currently using, Linux linux 2.6.37-candela #1 SMP Sat Feb 12 03:00:24 MYT 2011 x86_64 GNU/Linux
I will try to switch back to the default Maverick kernel and also the one suggested above and perform the reports again.

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$ uname -a
Linux linux 2.6.37-020637rc2-generic #201011160905 SMP Tue Nov 16 09:08:47 UTC 2010 x86_64 GNU/Linux
$ apport-collect -p xorg 718187
hook /usr/share/apport/package-hooks//source_xorg.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python2.6/dist-packages/apport/report.py", line 636, in add_hooks_info
    symb['add_info'](self, ui)
  File "/usr/share/apport/package-hooks//source_xorg.py", line 63, in add_info
    report['UnreportableReason'] = _('The running kernel is not an Ubuntu kernel')
NameError: global name '_' is not defined

Problem still persist, in fact I'm using the final version of 2.6.37 kernel in the previous reports.

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$ uname -a
Linux linux 2.6.35-22-generic #34-Ubuntu SMP Sun Oct 10 09:26:05 UTC 2010 x86_64 GNU/Linux
$ apport-collect -p xorg 718187

No error output from terminal running on default kernel.

Video sample from my monitor:
Ubuntu 10.04 (with 2.6.34 kernel) - http://www.youtube.com/watch?v=ewVHnWH8FDg
Ubuntu 10.10 (with 2.6.35 kernel or higher) - http://www.youtube.com/watch?v=sqAcu76plIQ

Hello cbsim
Can you also try a live session of the latest natty's build of today using a usb key created with startup disk creator or unetbootin:
http://cdimage.ubuntu.com/daily-live/20110220/natty-desktop-amd64.iso
Thanks
Fabio

Hi Fabio,

The latest daily build seems to be working fine, and no issue found. May I know what actually causes this issue?
Anyway I hope the final version will continue to work fine, and thanks for you assistance.

Regards,
cbsim

Hello cbsim
Thanks for the tests and the replies.
Is difficult to blame this, nothing appear on Xorg log:
[ 14.520] (II) XINPUT: Adding extended input device "Acer T230H" (type: TOUCHSCREEN)
[ 14.520] (II) Acer T230H: initialized for absolute axes.
nothing in BootDmesg log:
[ 13.246228] input: Acer T230H as /devices/pci0000:00/0000:00:1e.0/0000:09:01.0/usb4/4-3/4-3:1.0/input/input4
[ 13.246325] quanta-touch 0003:0408:3000.0002: input,hidraw3: USB HID v1.10 Device [Acer T230H] on usb-0000:09:01.0-3/input0
The screen is detected without errors
Bus 004 Device 002: ID 0408:3000 Quanta Computer, Inc. Optical dual-touch panel
Probably is a kernel issue, i don't know, so if you want to know this you can install the latest natty's kernel on maverick clicking on the links:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.38-rc6-natty/linux-headers-2.6.38-020638rc6_2.6.38-020638rc6.201102220910_all.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.38-rc6-natty/linux-headers-2.6.38-020638rc6-generic_2.6.38-020638rc6.201102220910_amd64.deb

http://kernel.ubuntu.com/~kernel-ppa/mainline/v2.6.38-rc6-natty/linux-image-2.6.38-020638rc6-generic_2.6.38-020638rc6.201102220910_amd64.deb

Better remove propretary drivers before installing this.
Thanks again
Fabio

Tried the kernel above, but issue still persist, and I do not have any propretary driver installed.

Then is definitively a xorg issue, wait Natty release, sorry.
(i'm using it from months and now i can tell that is very stable, but still under developement so decide yourself. the download link is http://cdimage.ubuntu.com/daily-live/current/ , better test on live session before install.
Fabio

Posting from Ubuntu 11.04 Beta, touch screen seems to be working fine too. However, all the while it's only limited to 1 finger, do you know how I can log a bug for this issue, as this monitor does support 2 fingers touch, and it works in Windows 7, thanks.

Hey cbsim,

Thanks for your interest in Ubuntu.

Thanks for testing maverick during its development period. Unfortunately it looks like this bug report didn't get attention during the maverick development period. But I see there's not been more comments on the bug since the release, which makes me wonder if this is still an issue for you?

If you've not seen this issue since maverick's release yourself, it may have been solved by kernel or X or other updates that occurred late in the release; if so, would you mind please closing the bug for us? Go to the URL mentioned in this bug report, click the yellow icon(s) in the status column and set to 'Fix Released'.

If you no longer have the hardware needed to reproduce the problem, or otherwise feel the bug no longer needs tracked in Launchpad, you can set the status to 'Invalid'.

If you are the original reporter and still have this issue, just reply to this email saying so. (Or set the bug status to Confirmed.) If you are able to re-test this against 11.04 Natty Narwhal (our current development focus) and find the issue still affects Natty, please also run 'apport-collect <bug-number>' while running natty, which will add fresh logs and debug data, and flag it for the Ubuntu-X development team to look at.

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.